Essential Covid-19 Contact Information

Essential Covid-19 Contact Information
We are open for business. There are some important changes to our services and contact
channels to ensure the safety of our customers and colleagues. Customers
are reminded that face coverings must be worn on our
premises, as mandated by the Government.
BMW New & Approved Used Sales:
Following the Governments announcement confirming the
re-opening of car showrooms from December 2, we are delighted to confirm that
we will be safely re-opening our showroom doors. To maintain a Covid safe
environment, we have extended many of our existing processes already safely in
place for our service customers to ensure we adhere to all Government
guidelines.
As we continue to monitor the number of people within our
showroom, we would encourage our customers to book a browsing slot or an
appointment with one of our team before visiting, to avoid any disappointment
or the need to wait on arrival.
When visiting our showroom or booking a test drive,
there are some important changes that have taken place within our retailer that
you should be aware of:
1. A strict 2 metre social distancing rule
has been implemented throughout all our retailers
2. An easy to follow one way system
is clearly signposted to enter and exit the building
3. Clear 2 metre markers located on
the floor and within our waiting area
4. A no handshake policy for the protection of
our colleagues and customers
5. Hand sanitising stations in key
locations on entry, exit and when signing any paper work
6. Facemasks must be worn on our premises at all
times
If you would like to book a test drive, you can now choose
between an unassisted 24 hour test drive* or to really make to most of your
BMW, opt for a virtually accompanied test drive with one of our product
specialists, guiding you through some of our recommended local routes to get a
real feel for the performance and drive of the vehicle, whilst talking you
through some key features and benefits.
We continue to expertly deliver an online sales
experience to those of our customers who prefer to enquire and transact online,
and so should you need to replace your car for whatever reason, we have a
team that can remotely look after you, from initial enquiry through to the
collection or delivery of your new vehicle, ensuring all social distancing
measures are followed. Your new vehicle will be fully sanitised before
collection or delivery.
Please browse the website for our latest New BMW offers and
our range of 100% Approved Used BMWs available for click & collect or
delivery. If you have any questions or would like to receive more
information on any models within our range, you can reach us via the below
channels:
Phone:
01865 319000
Mon – Friday 9am – 6pm
Sat – Sun 10am – 4pm
Email:
BMWManagerOxford@williammorgangroup.co.uk
Live Chat or Text:
Our 24 hour live chat is available across the website, to
support with all your BMW sales related enquiries. Alternatively, if you would
prefer to send us a text, you can choose between Live Chat or Text when
requesting help from our sales support team.
Online Contact Form:
If you would like to get in touch via contact form on our
website, click HERE to
complete a short form with your enquiry and contact information. Your enquiry
will be sent direct to our sales support team to follow up.
*24 hour test drives are subject to applicant status and
availability. Terms and conditions apply. **Virtually assisted test drives
subject to applicant status and availability.
BMW Service Department
Our service department remains fully open to provide
maintenance and bodyshop work to all our customers. All service work is being
carried out by appointment only. If your BMW is in need of a service, health
check, or safety related work, you can choose between a drop off or waiting
appointment or a collection and delivery.
If you have chosen to visit us for a drop off or
waiting appointment, some important changes have taken place within our
retailer that you should be aware of:
1. A strict 2 metre social
distancing rule has been implemented throughout all our retailers
2. An easy to follow one way
system is clearly signposted to enter and exit the building
3. Clear 2 metre markers
located on the floor and within our waiting area
4. A no handshake policy for the protection of
our colleagues and customers
5. Hand sanitising stations in key
locations on entry, exit and when signing any paper work
6. Facemasks must be work on
our premises at all times
If the collection and delivery of your vehicle would be more
convenient, we are able to collect and return your vehicle from a work or home
address within a 15 mile radius of our retailer, this service is chargeable at
a cost of £20 per vehicle.
Our vehicle technicians will be adhering to all social
distancing measures when moving around the workshop, personal protective
equipment including face masks and gloves will be worn when carrying out
vehicle work. All customer vehicles will be fully sanitised and wiped down with
anti-bacterial wipes before being fitted with protective steering wheel covers,
gear levers and mats, as well as a sanitising wipe down of the vehicle key
before being collected or delivered back to the customer.
If you would like to make a reservation or speak to one of
the service team, you can contact us via the channels below:
Phone:
01865 319000
Mon – Friday 9am – 6pm
Sat – Sun 10am – 4pm
Email:
Reservations@oxfordbmw.co.uk
Live Chat or Text:
Our 24 hour live chat is available across the website, to
support with all your BMW service related enquiries. Alternatively, if you’d
prefer to send us a text, you can choose between Live Chat or Text when
requesting help from our service support team.
Online Contact Form:
If you would like to get in touch via contact form, please
click HERE to
complete a short form with your enquiry details and contact information. Your
enquiry will be sent direct to our service support team to follow up.
For replacement Part enquiries needed now, please email us
on:
parts@oxfordbmw.co.uk