Essential Covid-19 Contact Information

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Essential Covid-19 Contact Information

We are open for business with some important changes to our services and contact channels to ensure the safety of our customers and colleagues. 

 

BMW New & Approved Used Sales:

 

Following the Governments recent announcement confirming the re-opening of car showrooms from June 1st, we are delighted to confirm that we will be safely re-opening our showroom doors from Monday 1st June.  To ensure we re-open our showroom doors to a Covid safe environment, we have extended many of our existing processes already safely in place for our service customers to ensure we adhere to all Government guidelines. 


As we continue to monitor the number of people within our showroom, we would encourage our customers to book a browsing slot or an appointment with one of our team before visiting, to avoid any disappointment or the need to wait on arrival.

 

When visiting our showroom or booking a test drive, there are some important changes that have taken place within our retailer that you should be aware of:

 

1.     A strict 2 metre social distancing rule has been implemented throughout all our retailers

2.     An easy to follow one way system is clearly signposted to enter and exit the building 

3.     Clear 2 metre markers located on the floor and within our waiting area  

4.     A no handshake policy for the protection of our colleagues and customers 

5.     Hand sanitising stations in key locations on entry, exit and when signing any paper work

     

If you would like to book a test drive, you can now choose between an unassisted 24 hour test drive* or to really make to most of your BMW, opt for a virtually accompanied test drive with one of our product specialists, guiding you through some of our recommended local routes to get a real feel for the performance and drive of the vehicle, whilst talking you through some key features and benefits.

 

We continue to expertly deliver an online sales experience to those of our customers who prefer to enquire and transact online, and so should you need to replace your car for whatever reason, we have a team that can remotely look after you, from initial enquiry through to the collection or delivery of your new vehicle, ensuring all social distancing measures are followed. Your new vehicle will be fully sanitised before collection or delivery.

 

Please browse the website for our latest New BMW offers and our range of 100% Approved Used BMWs available for click & collect or delivery.  If you have any questions or would like to receive more information on any models within our range, you can reach us via the below channels:

 

Phone:

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>01865 319000

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>Mon – Friday 9am – 6pm

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>Sat – Sun 10am – 4pm

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'> 

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>Email:

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>BMWManagerOxford@williammorgangroup.co.uk

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'> 

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>Live Chat or Text:

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>Our 24 hour live chat is available across the website, to support with all your BMW sales related enquiries. Alternatively, if you would prefer to send us a text, you can choose between Live Chat or Text when requesting help from our sales support team.

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'> 

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>Online Contact Form:

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>If you would like to get in touch via contact form on our website, click HERE to complete a short form with your enquiry and contact information. Your enquiry will be sent direct to our sales support team to follow up.

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'> 

<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'>*24 hour test drives are subject to applicant status and availability. Terms and conditions apply. **Virtually assisted test drives subject to applicant status and availability. 


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BMW Service Department


<p style='margin:0cm;margin-bottom:.0001pt;Lato""Helvetica Neue" Helvetica,Arial,sans-serif;orphans: 2;-webkit-text-stroke-width: 0px; word-spacing:0px'> 


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; Lato""Helvetica Neue"Helvetica,Arial,sans-serif;orphans: 2; -webkit-text-stroke-width: 0px;word-spacing:0px'>Our service department remains fully open to provide essential maintenance and to assist our key workers. All service work is being carried out by appointment only. If your BMW is in need of a service, health check, or safety related work, you can choose between a drop off or waiting appointment or a collection and delivery.  


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; Lato""Helvetica Neue"Helvetica,Arial,sans-serif;orphans: 2; -webkit-text-stroke-width: 0px;word-spacing:0px'>If you have chosen to visit us for a drop off or waiting appointment, some important changes have taken place within our retailer that you should be aware of: 


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; text-indent:-18.0pt;Lato""Helvetica Neue"Helvetica,Arial,sans-serif; orphans: 2;-webkit-text-stroke-width: 0px;word-spacing:0px'>1.<span style='Times New Roman" font-stretch: normal'>     A strict 2 metre social distancing rule has been implemented throughout all our retailers


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; text-indent:-18.0pt;Lato""Helvetica Neue"Helvetica,Arial,sans-serif; orphans: 2;-webkit-text-stroke-width: 0px;word-spacing:0px'>2.<span style='Times New Roman" font-stretch: normal'>     An easy to follow one way system is clearly signposted to enter and exit the building


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; text-indent:-18.0pt;Lato""Helvetica Neue"Helvetica,Arial,sans-serif; orphans: 2;-webkit-text-stroke-width: 0px;word-spacing:0px'>3.<span style='Times New Roman" font-stretch: normal'>     Clear 2 metre markers located on the floor and within our waiting area  


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; text-indent:-18.0pt;Lato""Helvetica Neue"Helvetica,Arial,sans-serif; orphans: 2;-webkit-text-stroke-width: 0px;word-spacing:0px'>4.     A no handshake policy for the protection of our colleagues and customers 


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; text-indent:-18.0pt;Lato""Helvetica Neue"Helvetica,Arial,sans-serif; orphans: 2;-webkit-text-stroke-width: 0px;word-spacing:0px'>5.<span style='Times New Roman"font-stretch: normal'>     Hand sanitising stations in key locations on entry, exit and when signing any paper work


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; text-indent:-18.0pt;Lato""Helvetica Neue"Helvetica,Arial,sans-serif; orphans: 2;-webkit-text-stroke-width: 0px;word-spacing:0px'>     If the collection and delivery of your vehicle would be more convenient, we are able to collect and return your vehicle from a work or home address within a 15 mile radius of our retailer, this service is chargeable at a cost of £20 per vehicle. 


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; text-indent:-18.0pt;Lato""Helvetica Neue"Helvetica,Arial,sans-serif; orphans: 2;-webkit-text-stroke-width: 0px;word-spacing:0px'>     Our vehicle technicians will be adhering to all social distancing measures when moving around the workshop, personal protective equipment including face masks and gloves will be worn when carrying out vehicle work. All customer vehicles will be fully sanitised and wiped down with anti-bacterial wipes before being fitted with protective steering wheel covers, gear levers and mats, as well as a sanitising wipe down of the vehicle key before being collected or delivered back to the customer. 


<p style='margin-top:0cm;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm; Lato""Helvetica Neue"Helvetica,Arial,sans-serif;orphans: 2; -webkit-text-stroke-width: 0px;word-spacing:0px'>If you would like to make a reservation or speak to one of the service team, you can contact us via the channels below:

Phone:

01865 319000

Mon – Friday 9am – 6pm

Sat – Sun 10am – 4pm

 

Email:

Reservations@oxfordbmw.co.uk

  

Live Chat or Text:

Our 24 hour live chat is available across the website, to support with all your BMW sales related enquiries. Alternatively, if you’d prefer to send us a text, you can choose between Live Chat or Text when requesting help from our service support team.

  

Online Contact Form:

If you would like to get in touch via contact form, please click HERE to complete a short form with your enquiry details and contact information. Your enquiry will be sent direct to our service support team to follow up.


For replacement Part enquiries needed now, please email us on:


parts@oxfordbmw.co.uk

 

The safety of our customers and colleagues is our main priority and we would like to thank you for observing and supporting the measures we have introduced to ensure we have a Covid safe workplace.