Loading...

About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

Show me

0 items found Done

Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything went to plan and was done efficiently. Plus an unexpected discounted was added to the bill.

Service

I've always had exemplary service at North Oxford

Service

The person who dealt with me was Carly and she was absolutely outstanding! You have done very well to hire her

Service

Good quality service team.

Service

Very satisfied with all aspects of service the collection and return of vehicle especially

Service

Thoughtful staff whom provided a great service and customer experience

Service

The service was completed promptly. The car was collected and returned to me. I am currently experiencing back pain and would not have relished waiting at the garage. My battery was checked and recharged. Excellent service.

Service

I think the staff went above and beyond what I expected. I was going on my experience with other makes. Your staff are excellent ambassadors of BMW.

Service

I have always received very helpful service and am treated with courtesy and efficiency.

Service

As above Colin Osborn knows what customer service means. Always seems to know what to do and he is professional, knowledgeable and informative.

Service

Kept fully up to date and car returned when promised.

Service

Thank you to Jenna and Colin, genuine , warm and helpful people.

Service

Same as1

Service

As above.

Service

Everyone always looks after me whilst I am waiting for my car to be serviced or repaired, and lovely that the car is professionally cleaned inside and out.

Service

Friendly and courteuos service

Service

Brilliant.

Service

BMW North Oxford goes thoroughly into each repair, and I normally get a very good outcome

Service

Amanda made sure my car was able to get in on the day asked, My car was also collected, serviced, mot'd and delivered back to me in the same day

Service

Vehicle was in excellent condition after service

Service

The car only required an MOT and this was reduced due to the time I had to wait

Service

Everything was perfect and car ready exactly when promised

Service

5 star service from Staff member mentioned above.

Service

Pleasant to deal with and kept me informed.

Service

As above

Service

Given that I called in unannounced and he fact that they were busy, they did everything that they could to get four tyres fitted to my car and get me back up and running inside two hours.

Service

I was very happy with the service

Service

Met at the door, confirmed details of work required. Advised of the process. Clerar and concise.

Service

Service is quick and fantastic! Staff are friendly and helpful! Listens to your questions and good advise!

Service

Good prices and quick to help.

Service

See above - Covid planning was excellent and I felt secure in the way that the garage arranged and carried out the service.

Service

I was kept informed throughout the service and any anomolies.

Service

The service to the car was carried out in good time and at agreed cost.

Service

Bearing in mind the lockdown measures the staff dealt with everything extremely well and were very efficient and polite.

Service

All good very professional

Service

Efficient and friendly service

Service

excellent service from James , sorted out the issue with water in the boot.

Service

Got the job done

Service

Very friendly and efficient staff.

Service

Great Customer Experience from booking to completing

Service

Good personal service

Service

The work and MOT were carried out quickly and your associates are always very friendly and efficient.

Service

The problem I had was with a key. It turned out to be the battery, despite having put 2 new batteries in to the key. I was told the problem was not buying the batteries from BMW. They are Duracell batteries!

Service

Done efficiently on time as promised.

Service

I had a good courtesy car and the work was completed under warranty and on time. You don't get the full BMW experience when covid stops play but I believe this was as good as the dealership could manage without usual access to the hospitality area.

Service

Very helpFul

Service

It was not just a service but an experience.

Service

Excellent servuce

Service

Simon was welcoming and courteous, he was efficient while giving me time to discuss my concerns. He followed up with a phone call as planned.

Service

Everything went smoothly

Service

No problems

Service

As above, happy with the service

Service

Matthew in the service department was very helpful with excellent communication.

Service

The Service staff are welcoming and the new facilities are first class; a very positive experience.

Service

Super

Service

Staff was very kind and polite

Service

Everything requested and required was fulfilled.

Service

Very good personal service.

Service

everything ran smoothly, and they were kind enough to let me know when the car was almost ready so that we had time to walk up to the garage and then find it ready.

Service

Car returned in tip top condition.

Service

Nothing to complain about!

Service

The member of staff I worked with was incredibly reliable, diligent, knowledgeable and helpful. He went above and beyond every day to keep me updated and to get my issue resolved

Service

All very straight forward

Service

No issues with booking, dropping off or picking up. straightforward.

Service

My car was picked up and returned to me promptly - and cleaned. Very friendly chap who I dealt with - I've forgotten his name, but this is the 2nd time I've completed your requested survey and I did mention him by name in my first response. Paul?

Service

It was easy to book my car in for its first service and while I waited on the day of the srvice the staff kept me informed at each stage of the service. Excellent social distancing precautions were in place too for customers in the waiting areas.

Service

Good professional customer experience

Service

Work carries out as required

Service

Customer communication is prompt and timely.

Service

Great customer service

Service

See above same reasons/answer

Service

Current vehicle serviced by North Oxford for 14 years. Been a customer since the early 1990's. Service has always been very satisfactory.

Service

Everything went well thank you

Service

Easy to arrange the service on a convenient date, good feedback. Thanks to Jenna for going out of her way to arrange to pick up the car at a time when it really helped!

Service

Fast and friendly service. Kept in contact.

Service

Brilliant service received.

Service

I am very happy with North Oxford Garage. The only negative (the reason I am not "Completely satisfied") is that it is sometimes difficult to get connected with the service desk. They offer to call back, which is fine, but I am not always available

Service

Dealing with a difficult situation

Service

Excellent reception and kept updated during the waiting time.

Service

North Oxford Garage epitomise the BMW brand in every way, I can't fault the top level of service provided on each and every visit. They constantly provide professional, friendly and efficient service without fail.

Service

Everything that I requested doing was done, and more.

Service

As above

Service

Kept informed and good customer service practices. The only slight disappointment was the car, internal area could have been cleaned better. . .

Service

All worked well. Waiting area allowed me to work. All felt COVID safe!

Service

Handed them the key, waited an hour and 45 minutes in a warm, clean waiting area and got the car back nice and clean. Gentleman Serving me had a Great attitude

Service

Service completed and telephone call to advise my car was ready for collection earlier than originally advised. Gentleman who looked after me was very efficient, excellent customer service

Service

Service is fast and always great

Service

Helpful advice and courteous service

Service

Excellent customer service.

Service

As above

Service

See comments above

Service

Was kept informed of the progress of the work, etc.

Service

I job was completed and returned at the end I the day.

Service

James was attentive and professional.

Service

Tyre installer stayed later to ensure I could get to the garage and have my tyre replaced.

Service

As per above. Car was also washed and vacuumed at no expense which is a nice touch.

Service

Great communication regarding the process and during the time that my car was being worked on.

Service

they helpful to me and understand

Service

Straightforward

Service

Level of customer care is second to none

Service

Personal service with good communication

Service

Your staff are a credit to the organisation. In particular, Rozeena Ali and David Hook

Service

Again all work undertaken exactly as explained in a professional and courteous manner.

Service

Everything about the customer service support is excellent

Service

Safe, fast, reliable service by all staff.

Service

Collection and delivery good

Service

A positive service just had to return as I collected my car as I drive was in bits but sorted upon return

Service

All staff were very helpful and efficient

Service

Clear communication, easy to book and efficient

Service

Professional efficient and friendly staff

Service

Information proactively provided at each stage and left feeling supported if I needed any further help.

Service

Sales Product Manager was always very helpful, attentive and prepared to offer a competitive deal to a long term customer of 40 years;

Service

Good service

Service

Couldn't have asked for more

Service

Always a clean and welcoming atmosphere, service is always quickly done with minimal waiting around.

Service

Kept up to date on progress, car picked up and dropped off plus cleaned to a high standard

Service

Five stars

Service

I was made to feel welcome and comfortable while my car was having it's MOT.

Service

Could fault the service

Service

Friendly staff - I know I'm in safe hands and so is my car!

Service

I was kept informed of the whole process

Service

See above

Service

Even with the current covid rules in place the service i received was still top notch.

Service

As above, very helpful sales advisor Jodie

Service

Colin delivered the service I expect to receive from the garage. Thank you.

Service

Always a first class service

Service

The service I receive at North Oxford is superb. The staff are always friendly and available to explain things. The new parking layout is much improved. The whole business seems very efficient.

Service

Just love the team at North Oxford. Particularly the receptionists, who really set the positive tone for the whole experience.

Service

BMW Oxford gives excellent service and I know I can trust the engineers. And the upside is the valeting.

Service

Pleasant, courteous & efficient

Service

Sat and waited and the service was carried out quickly

Service

It's a pleasure to go there, a day out in this lockdown

Service

All to time schedule , advised car done so could make way to garage ( as live in next county)

Service

Very satisfied.. all work completed and explained plus the car was washed.

Service

Couldn't have asked for a better service throughout. From picking up the car to providing a hire care to the collection service and the repair itself.

Service

Excellent service from staff. Slight delay on completion of MOT.

Service

Was well looked after by Jodie

Service

No complaints. Good friendly and informative.

Service

I was treated like a long lost friend and was made to feel very welcome despite the dealership being in lockdown. It's 4 stars as the service indicator was not reset. Otherwise, I was very satisfied.

Service

Although the fix was an expensive one, your staff handled everything perfectly and delivered on time. A pleasure to deal with

Service

The whole process from my initial phone call to book the service together with e mail and tel call to confirm the service to go ahead was excellent, ending in the driving away after the service.

Service

Delightful staff member to assist throughout. Friendly and helpful.

Service

Timeous and par excellence, maintaining all the Current Covid-19 Pandemic restrictions guidelines.

Service

great personal service. helpful, prompt, clear. Nothing to much trouble.

Service

I was given a great price for the work carried out.

Service

effectively carried out, good feedback and a clean car!

Service

As above, there was no hassle and the handover was seamless and quick

Sales

Everything was very straight forward, signed final paperwork and was out the showroom with the new car within the house

Sales

Everything went perfectly.

Sales

Kept informed all the way, car delivered early too

Sales

Because of COVID everything was very different. BMW made the purchase and delivery of my vehicle one of the smoothest I have ever had .

Sales

We're really pleased with the car, and really pleased with the service we received to help us make the decision.

Sales

Despite the pandemic the team made the selection and then handover very Covid secure.

Sales

From my initial contact with the new car product consultant Michael Smith the whole process from agreeing the specification to the collection of the new vehicle and return of my lease model went smoothly. I was kept informed at every step of the way

Sales

Questions always answered by the salesman (Joshua Paul) promptly, comprehensively and intelligently. I was kept fully in touch with the progress of my order and he has continued to answer my questions excellently after I have received my car.

Sales

Overall good experience

Sales

The most unusual car buying experience I have ever had, with most of the discussion conducted at a distance on my very cold driveway. However, the salesman could not have been more helpful under these difficult circumstances.

Sales

It was a very different experience finding a lease car during the pandemic but with help and advice from Darren Cole, it made the process from start to finish stress free.

Sales

Lucy was very helpful pointing out where things were and differences to my last car - an X1

Sales

Excellant service from Lucy, who answered our questions and kept us in the loop

Sales

Given the pandemic environment, I believe the handover was as clean and smooth as it could be.

Sales

Attention to detail and personal

Sales

The purchase of the car had to be delayed on my part due to a house move and Michael accommodated this delay for me which I really appreciate. Michael also even came in in person to complete the deal as the delivery options did not suit me

Sales

The part exchange of my previous car was handled without fuss and the deal I was offered all together on the purchase of the new vehicle met my expectations I have purchased previously with North Oxford BMW and was very pleased on both occasions

Sales

Lucy was great to deal with, very thoughtful, and efficient. A pleasure to do business with.

Sales

Whilst I hadn't had my existing car for very long, my life changed with a Puppy, so I needed a boot! Alfie was very helpful walking me through the options, choices considerations and he found me the PERFECT car which met my every ask