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About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

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Introducing the new BMW 128ti.

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The BMW 5 Series.

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Pre-order the new BMW iX3 Premier Edition

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North Oxford Refurbishment 2020

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Essential Covid-19 Contact Information

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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PLUG INTO SOMETHING BOLD.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Refer a friend

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BMW M.

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

COMPETENT STAFF

Service

Seemed to do a good job and I really appreciated them being able to fix the car quickly to allow me to get back and look after my sick partner.

Service

From start to finish it is felt as though you mattered to all the staff that I was in contact with.

Service

My X1 was due for its first service and North Oxford Garage provided excellent support; they arranged for my car to be collected and returned. On return, I found that it had been cleaned and valeted. I cannot recommend them highly enough. Top marks.

Service

Very satisfied, everything explained to me, attention to detail.

Service

Always good service from the dealership

Service

Staff super friendly and helpful

Service

Generally good experience

Service

Everything was perfect

Service

Excellent staff l, brilliant informative service

Service

efficient as usual

Service

I don't believe their customer services act on behalf of their loyal customers

Service

Professional and friendly service

Service

It was an excellent vehicle service experience, no issues or delays whatsoever.

Service

I am fully satisfied with the recent MOT procedure despite Corona virus problem.

Service

Rozina is a star!

Service

Very nice staffs

Service

dan merrymen always does a good job on my bmw drives better every time comes out of your service area

Service

Really positive. Team couldn't have been more helpful, even finding me office space so I could make a conference call.

Service

Your service and customer relations are first class and having used this garage for decades I have personal with some of your personnel.

Service

No problems

Service

Great friendly service

Service

Jodie was very helpful even with booking my car in for warranty work she kept me updated with the process and work as you needed the car for a few days.

Service

HELPFUL ,POLITE AND UNDERSTANDING,IMMEDIATELY LOOKED INTO A FAULT AS WE HAD HOLIDAY PLANS AND NEEDED THE CAR

Service

Everything was explained and the costs involved given

Service

well organised, efficient, courteous

Service

Fast helpful service

Service

Efficient and well-organised

Service

I could not fault the service experience I got from your team, in fact it should be another 10 stars

Service

I have bought numerous vehicles from them and the service I receive is always amazing.

Service

Reception area well presented, bright and looked professional.

Service

Service or repair work carried out on my car,has always been to a very standard.

Service

Provided with clear and accurate information about vehicle and estimated time for work to be undertaken. All work undertaken to high standard.

Service

Liked the personal level of service provided

Service

Quick and professional service

Service

Really impressive and efficient service - from booking of appointment to completion of the work.

Service

On time and efficient

Service

They provide a good service

Service

Efficient and professional when dealing with customers

Service

Welcoming and COVID safe. Caring and considerate reception with refreshments available whilst you wait. Keep you informed of progress whilst waiting. The recently refurbished showroom and service area are excellent. Easy to explore models during wait

Service

Excellent service

Service

Very friendly staff, a very personal approach by the service receptionist overall a very nice experience

Service

Thanks to Matt Foley & Chris Coote

Service

Very quick service.

Service

Good experience from arrival to departure

Service

Dropping car & picking it up was easy and efficient

Service

Service carried out without any issues

Service

all happened on time

Service

The service representative and the entrance receptionists were excellent as you would expect.

Service

Have always had good service. Jodie kept me informed on the progress of my car whilst it was being dealt with. A lovely, helpful and polite young lady.

Service

Very good service

Service

All work completed on time. Value for money.

Service

greeted at door, personal service all on time and no delays

Service

Serviced as required. Extra checks done. Good feedback.

Service

Lucy was very efficient and helpful in organizing the booking, customer care and selling the service plan

Service

Had no issues of any description

Service

Usual care and attention and great to see the new extension open.

Service

They sorted out all my problems with my car

Service

Good customer care

Service

Always well looked after. Polite and welcoming staff clear and informative

Service

Well looked after whilst waiting for my vehicle and for paperwork to be completed this is a great help as I am very elderly!.

Service

Was looked after the moment I got to the door, problem with the leak was fixed the same day! Very helpful staff and friendly

Service

Good service

Service

Diagnosed the problem and conducted the fix in a timely manner.

Service

Service on car efficient. Car came back looking spotless. Initial offer of pick up and return was incredibly helpful. We didnt know you did that.

Service

Sry helpful always tried to put things right, Phil, Roseena and Jenna were all great.

Service

Observed suspected problem with TPMS unit on used approved car, under warranty. They listened to what i'd observed, took in onboard, and investigated in a targeted way based on this until they found the issue. then fixed.

Service

No problems, Kept informed of progress frequently

Service

Good staff

Service

Issue was resolved satisfactory

Service

Easy to book and work carried out on time

Service

Ease of making an appointment. Staff always knowledgeable, efficient and courteous Pleasant refurbished premises.

Service

Rosina and all the representatives were really friendly and approachable

Service

collection and delivery of my car made the service experience very easy in these difficult times

Service

Because I think good service should be acknowledged

Service

I could not fault it. It was easy to book the car. The whole process was explained and I was contacted when they said I would be.

Service

Always a thorough job done

Service

very clean and safe environment. Car looked at in detail and a minor fault resolved in a professional manner.

Service

Fantastic, first class service as always.

Service

Five stars what more do you want. Jenna excellent.

Service

Work was commenced on time Car was completed within the expected time period Car was returned clean Price was as advised

Service

The staff who served us was nice and professional.

Service

No complaints at all

Service

Car serviced on time with good advice regarding state of tyres

Service

Helpful staff, job done in good time

Service

Prompt efficient service with good communication.

Service

Can't really fault the service

Service

As above

Service

Adam and the Service Advisor team accommodate those who want to know more about why a specific resolution plan is appropriate for your vehicle.

Service

Good customer service, clear communication.

Service

Good communication and service. Service rep (Jamie?) particularly good.

Service

were able to respond same morning with an appointment for a new tyre, and the matching tyre was held in stock

Service

It's all about how you leave the customer feeling. You took the customer from his initial expectation (i.e. this is a warranty job that won't cost me) to a rational explanation as to why it wasn't, and to an acceptable and pleasing outcome.

Service

Overall a great service.

Service

I've had a few issues with my car since buying it but they have sorted all problems without any hesitation

Service

Rozeena looked after me very well.

Service

welcoming, professional and helpful

Service

Have always been happy with the level of service received

Service

Went above and beyond to help when my plans changed on the day.

Service

Service carried out punctually and to the estimated price.

Service

There was an unexpected added extra to the work which was incorporated smoothly into the timetable and at a very reasonable price.

Service

The service is always excellent especially at Oxford, this is why we travel up from Bournemouth as we knew the Garage from living in Oxford up to 12 years ago.

Service

Staff were loverly and helpful.

Service

Al staff both front of house and engineering unfailingly courteous and helpful

Service

Everything completed was promised

Service

Always go the extra mile to help you.

Service

Scheduled in replacement rim, cleaned the car for me...

Service

Colin gave first class service and managed to push through my warranty claim

Service

Everything was carried out in an efficient manner

Service

Very efficient and quick service from telephone call to car collection. Very friendly and helpful service. Excellent all round.

Service

From start to finish I felt as though as a customer, the people working there cared about there jobs.

Service

Received good service. Problem identified and fixed under warranty

Service

very helpful in organising pick up & return for servicing and keeping me informed of problems

Service

Excellent service, friendly and always helpful.

Service

excellent sales assistant

Service

Very professional and safe experience. Quite"formal" considering I have been a customer for 15 years.

Service

Everyone I've dealt with has been courteous and the purchase process was handled very efficiently

Sales

Because our overall experience with North Oxford BMW was excellent.

Sales

Kept informed before delivery the handover included all the information about the car I needed

Sales

Simple transaction. Good service. No complaints

Sales

Out stand for service and felt really well looked after.

Sales

Friendly and helpful despite Covid limitations

Sales

BMW North Oxford Staff always greet you in a friendly, professional manner. The Sales Executive Natasha Douglas was 1st class and did a fantastic job of getting me a great deal on the car I wanted, she always responded promptly and is a credit to BMW

Sales

The entire experience was enjoyable and straightforward which helped me decide upon the best vehicle for me

Sales

Sales person looked after us well, answered my questions and understood my time frame which was of paramount importance

Sales

Excellent service

Sales

The saleman was very attentive and nothing was any trouble. Very good communication and very knowledgeable of the product. A rarity in some car showrooms. North Oxford Garage have a good employee there.

Sales

Car had already been designed with me in mind. I understood everything throughout the journey. Also, the time frame was realistic and came earlier which is even better!

Sales

Josh was great, kept me in the loop and found the perfect car!

Sales

BMW North Oxford are the best

Sales

My dealer Josh, was extremely kind and comprehensive. I'm completely satisfied.

Sales

Very straight forward process