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About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

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What to expect when visiting.

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What to expect when visiting during.

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Introducing the new BMW 128ti.

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North Oxford Refurbishment 2020

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Essential Covid-19 Contact Information

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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PLUG INTO SOMETHING BOLD.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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Refer a friend

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BMW M.

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BMW iX3 Premier Edition Pre-Order FAQ’s

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An update from our Managing Director.

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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THE BMW 5 SERIES

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BMW SUCCESS AT THE WHAT CAR? AWARDS.

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Pre-order the new BMW iX

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I've been coming here for three years now and always feel very welcomed and looked after. I'd like to give a special mention to Jenna, she is always so cheerful and helpful.

Service

Booking easy and convenient, car work done on time . Friendly staff

Service

Consistency across the brand as I usually use another outlet

Service

As above

Service

Everything that was promised was delivered even in a Covid environment

Service

Alfie Long was super helpful, I had only had my 3 series for just over a year, but I got a Puppy! So was desperate for a boot, as we go off hoking at the weekends, Alfie walked me through some options and found the perfect solution for us

Service

Welcoming, friendly, polite, cheerful and informative.

Service

The service was very convenient for me, as the vehicle was collected and delivered from my door. It was a reasonably priced service, and the technicians also helped me with a locking wheel nut issue that I had after having new tyres fitted by others.

Service

Friendly, helpful staff

Service

I am very satisfied with the service. And a special thanks to Jenna Hughes. She was very kind,helpful and professional! She answered all my questions and helped me with all my concerns. Thank you

Service

customer service Jenna was very nice

Service

My vehicle (m240i) was looked after from the time it was collected (from my home) until it was returned (to my home) for its annual survey.

Service

Everything was done as asked, I was updated on progress, and the car came back lovely and clean!

Service

Collected car and did the service.

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Each member of staff involved was polite, efficient, friendly and helpful and my specific requests were dealt with. This service took place within Covid restrictions which were carefully adhered too including sanitisation before the car's return.

Service

Satisfied

Service

Everything worked like clockwork. I was greeted upon arrival and made welcome. The problem with the vehicle was clearly explained and me questions were answered.

Service

fast efficent service , friendly staff

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Great customer service - easy check in of vehicle, and service completed very quickly.

Service

Excellent service provided

Service

Booked a car service with a loan car. I arrived early in the morning and I was attended to without any delays.

Service

Wheels replaced, car washed quickly & efficiently

Service

Colin on the service desk was, as usual, excellent and comfortable to deal with.

Service

Quck and efficient with good communication

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I have always found them helpful and efficient

Service

Based on 25 years experience of this dealership.

Service

Efficient & friendly

Service

Fitted me in without appointment. Very helpful.

Service

Everything carried out satisfactory

Service

Did all required to ensure all issues resolved

Service

The problem was solved and with no fuss

Service

As per first answer. Polite staff, efficient check in. Speedy while you wait service.

Service

Excellent service

Service

I live 5 miles from another dealer who I would never use again as the experience and their reputation is so bad, North Oxford is like a breath of fresh air. Very good service, dedicated team who give a no nonsense honest approach to the work.

Service

We appreciated the good service we get from BMW

Service

North Oxford Staff have continually offered a service, both when purchasing and especially the servicing department, at all times they have given a professional and yet personal service. the work carried out is done well and in a timely manner.

Service

Everything clearly explained by service manager car returned clean and tidy

Service

Can't think anything you could do better. It's great that car pickup service ring you when they're on their way and when they arrive

Service

Everything was completed to the agreed price in a timely and efficient manner.

Service

Very friendly team

Service

Customer service was great. Everything was dealt with on time. My car came back spotless and the facilities were great given the restrictions of the pandemic. also fitted in looking at the issue with my air conditioning despite MoT only

Service

I dropped my car off for service and mot the lady called me when it was ready and also had my car cleaned very happy with the customer service

Service

Mot and end of warranty completed and car was returned sparkling

Service

Efficient and thoughtful all things (covid) considered.

Service

I had a very short timescale and the garage completed the service and washed my car perfectly within the available time.

Service

I was very pleased with the service both to the car and myself.

Service

Very satisfied with the service that I received

Service

Having some previous issues with a service most were sorted out during the last visit.

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We are well considered

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Reliable trustworthy and friendly

Service

Well organised and everything went to time. Good facilities for waiting.

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simply because I received very good service from the guys that work there

Service

Had a complaint about 2 weeks ago. But this was swiftly dealt with by the business manager Adam.

Service

All went according ot plan

Service

Great service and efficient.

Service

Took longer than expected, but manager was very helpful

Service

Service was completed within the time allocation promptly

Service

Apart from the expected high level of smooth service, from being checked-in to picking up the vehicle, my service advisor went the extra mile by going out to the car park in the wet, (Twice!), to look for and find a remote key fob which I'd lost.

Service

Very understanding and answered my concern very positively

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Overall experience.

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Good experience

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All aspects totally satisfactory

Service

Again we have always found them efficient, friendly and professional

Service

Great service, easy to book, kept fully informed, booking in a little slow but understandable with the current COVID situation

Service

Excellent service.

Service

Excellent service. Indebted to Alfie Long and Service Team

Service

Easy to deal with very nice attitude and very helpful.

Service

Attentive, friendly and communicative.

Service

Everything worked very smoothly.

Service

Efficient pick up and drop off of car correctly observing COVID protocols. Clear reporting and easy payment instructions

Service

All worked well, good customer liaison with professional and friendly people.

Service

The workmanship is always 100%.

Service

The service in reception, the garage (from video reports) and from James and others in Servicing, is excellent. I cannot fault the enthusiastic reception staff, as I enter the site and James always makes a point of giving me good and personal service

Service

The service assistant could not have been more helpful and kept us informed throughout - even accompanying us to our car at the end of the process.

Service

jade made us feel very welcome , we had not met her before .

Service

Good service

Service

Friendly, helpful staff. Quick and efficient service.

Service

All the work was done to my satisfaction

Service

Excellent

Service

Even with the craziness of the world they make It safe and easy

Service

All went according to plan and my car had a complimentary health check.

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Efficient, helpful service

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Could not be better in anyway. Really pleased.

Service

Very good standard of work giving confidence in the service and work undertaken.

Service

Felt valued and my requirements were fully dealt with.

Service

handled an issue following purchase of BMW 118i exceptionally well

Service

The job was carried out to the usual high standards

Service

A nice car for the day, and nothing too much hassle.

Service

Job completed on time, courtesy car provided. Job was alignment and new tyres. Delighted that someone took the time to realign the wheel centre caps (they were misaligned). A little thing but lovely attention to detail!

Service

Everything done as expected, and staff going out of their way to be as helpful as possible regarding the Covid restrictions.

Service

Reception and curtesy shone in very difficult times for all

Service

Very professional. The person as you enter approach you is so friendly. He could even remember my name from a week a go. Very impressed.

Service

I was kept informed as to progress throughout

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Everything done as promised.

Service

Efficient with good communication

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I was treated well

Service

Whilst I was a little disappointed/frustrated by the SOS Call System Failure coming up on the dashboard, the behaviour, support and responsiveness of the staff at BMW North Oxford (especially my Service Advisor,Jenna Hughes) was genuinely excellent.

Service

Jenna was great

Service

Whilst I hadn't had my existing car for very long, my life changed with a Puppy, so I needed a boot! Alfie was very helpful walking me through the options, choices considerations and he found me the PERFECT car which met my every ask

Sales

As above.

Sales

My emails were always answered swiftly and I was kept up to date all the way through the process

Sales

Very well looked after by Rob Ward especially after all the problems caused by the previous sales exec

Sales

Great service - especially under the current circumstances.

Sales

the staff did their best considering the impact of Covid both on the manufacture and delivery of the vehicle

Sales

Everything handled in the best possible way

Sales

Made you feel good about having one

Sales

Sales person Joshua Paul made sure questions were always answered, cars were available to try and took a long term sales approach rather than a pushy 'end of the month' approach.

Sales

Natasha Douglas was extremely professional, pleasant to deal with and, despite a Covid handover, came in on her day off to make sure we were happy.

Sales

Declan Schembri and Lucy Johnson from the North Oxford Garage were so accommodating and helpful, making the whole buying a new car experience enjoyable and easy!

Sales

Kept up to date with the process, knew what was going on and staff were always at hand to help

Sales

Alfie very good

Sales

josh who we dealt with was easy to deal with knowledgeable about the car we wanted to buy informed us about the extra insurances that we could buy but not too pushy we felt comfortable dealing with him .

Sales

Going beyond the expected to get things sorted for me