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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
I've been coming here for three years now and always feel very welcomed and looked after. I'd like to give a special mention to Jenna, she is always so cheerful and helpful.
Booking easy and convenient, car work done on time . Friendly staff
Consistency across the brand as I usually use another outlet
Everything that was promised was delivered even in a Covid environment
Alfie Long was super helpful, I had only had my 3 series for just over a year, but I got a Puppy! So was desperate for a boot, as we go off hoking at the weekends, Alfie walked me through some options and found the perfect solution for us
Welcoming, friendly, polite, cheerful and informative.
The service was very convenient for me, as the vehicle was collected and delivered from my door. It was a reasonably priced service, and the technicians also helped me with a locking wheel nut issue that I had after having new tyres fitted by others.
Friendly, helpful staff
I am very satisfied with the service. And a special thanks to Jenna Hughes. She was very kind,helpful and professional! She answered all my questions and helped me with all my concerns. Thank you
customer service Jenna was very nice
My vehicle (m240i) was looked after from the time it was collected (from my home) until it was returned (to my home) for its annual survey.
Everything was done as asked, I was updated on progress, and the car came back lovely and clean!
Collected car and did the service.
Each member of staff involved was polite, efficient, friendly and helpful and my specific requests were dealt with. This service took place within Covid restrictions which were carefully adhered too including sanitisation before the car's return.
Everything worked like clockwork. I was greeted upon arrival and made welcome. The problem with the vehicle was clearly explained and me questions were answered.
fast efficent service , friendly staff
Great customer service - easy check in of vehicle, and service completed very quickly.
Excellent service provided
Booked a car service with a loan car. I arrived early in the morning and I was attended to without any delays.
Wheels replaced, car washed quickly & efficiently
Colin on the service desk was, as usual, excellent and comfortable to deal with.
Quck and efficient with good communication
I have always found them helpful and efficient
Based on 25 years experience of this dealership.
Efficient & friendly
Fitted me in without appointment. Very helpful.
Everything carried out satisfactory
Did all required to ensure all issues resolved
The problem was solved and with no fuss
As per first answer. Polite staff, efficient check in. Speedy while you wait service.
I live 5 miles from another dealer who I would never use again as the experience and their reputation is so bad, North Oxford is like a breath of fresh air. Very good service, dedicated team who give a no nonsense honest approach to the work.
We appreciated the good service we get from BMW
North Oxford Staff have continually offered a service, both when purchasing and especially the servicing department, at all times they have given a professional and yet personal service. the work carried out is done well and in a timely manner.
Everything clearly explained by service manager car returned clean and tidy
Can't think anything you could do better. It's great that car pickup service ring you when they're on their way and when they arrive
Everything was completed to the agreed price in a timely and efficient manner.
Very friendly team
Customer service was great. Everything was dealt with on time. My car came back spotless and the facilities were great given the restrictions of the pandemic. also fitted in looking at the issue with my air conditioning despite MoT only
I dropped my car off for service and mot the lady called me when it was ready and also had my car cleaned very happy with the customer service
Mot and end of warranty completed and car was returned sparkling
Efficient and thoughtful all things (covid) considered.
I had a very short timescale and the garage completed the service and washed my car perfectly within the available time.
I was very pleased with the service both to the car and myself.
Very satisfied with the service that I received
Having some previous issues with a service most were sorted out during the last visit.
We are well considered
Reliable trustworthy and friendly
Well organised and everything went to time. Good facilities for waiting.
simply because I received very good service from the guys that work there
Had a complaint about 2 weeks ago. But this was swiftly dealt with by the business manager Adam.
All went according ot plan
Great service and efficient.
Took longer than expected, but manager was very helpful
Service was completed within the time allocation promptly
Apart from the expected high level of smooth service, from being checked-in to picking up the vehicle, my service advisor went the extra mile by going out to the car park in the wet, (Twice!), to look for and find a remote key fob which I'd lost.
Very understanding and answered my concern very positively
All aspects totally satisfactory
Again we have always found them efficient, friendly and professional
Great service, easy to book, kept fully informed, booking in a little slow but understandable with the current COVID situation
Excellent service. Indebted to Alfie Long and Service Team
Easy to deal with very nice attitude and very helpful.
Attentive, friendly and communicative.
Everything worked very smoothly.
Efficient pick up and drop off of car correctly observing COVID protocols. Clear reporting and easy payment instructions
All worked well, good customer liaison with professional and friendly people.
The workmanship is always 100%.
The service in reception, the garage (from video reports) and from James and others in Servicing, is excellent. I cannot fault the enthusiastic reception staff, as I enter the site and James always makes a point of giving me good and personal service
The service assistant could not have been more helpful and kept us informed throughout - even accompanying us to our car at the end of the process.
jade made us feel very welcome , we had not met her before .
Friendly, helpful staff. Quick and efficient service.
All the work was done to my satisfaction
Even with the craziness of the world they make It safe and easy
All went according to plan and my car had a complimentary health check.
Efficient, helpful service
Could not be better in anyway. Really pleased.
Very good standard of work giving confidence in the service and work undertaken.
Felt valued and my requirements were fully dealt with.
handled an issue following purchase of BMW 118i exceptionally well
The job was carried out to the usual high standards
A nice car for the day, and nothing too much hassle.
Job completed on time, courtesy car provided. Job was alignment and new tyres. Delighted that someone took the time to realign the wheel centre caps (they were misaligned). A little thing but lovely attention to detail!
Everything done as expected, and staff going out of their way to be as helpful as possible regarding the Covid restrictions.
Reception and curtesy shone in very difficult times for all
Very professional. The person as you enter approach you is so friendly. He could even remember my name from a week a go. Very impressed.
I was kept informed as to progress throughout
Everything done as promised.
Efficient with good communication
I was treated well
Whilst I was a little disappointed/frustrated by the SOS Call System Failure coming up on the dashboard, the behaviour, support and responsiveness of the staff at BMW North Oxford (especially my Service Advisor,Jenna Hughes) was genuinely excellent.
Jenna was great
Whilst I hadn't had my existing car for very long, my life changed with a Puppy, so I needed a boot! Alfie was very helpful walking me through the options, choices considerations and he found me the PERFECT car which met my every ask
My emails were always answered swiftly and I was kept up to date all the way through the process
Very well looked after by Rob Ward especially after all the problems caused by the previous sales exec
Great service - especially under the current circumstances.
the staff did their best considering the impact of Covid both on the manufacture and delivery of the vehicle
Everything handled in the best possible way
Made you feel good about having one
Sales person Joshua Paul made sure questions were always answered, cars were available to try and took a long term sales approach rather than a pushy 'end of the month' approach.
Natasha Douglas was extremely professional, pleasant to deal with and, despite a Covid handover, came in on her day off to make sure we were happy.
Declan Schembri and Lucy Johnson from the North Oxford Garage were so accommodating and helpful, making the whole buying a new car experience enjoyable and easy!
Kept up to date with the process, knew what was going on and staff were always at hand to help
Alfie very good
josh who we dealt with was easy to deal with knowledgeable about the car we wanted to buy informed us about the extra insurances that we could buy but not too pushy we felt comfortable dealing with him .
Going beyond the expected to get things sorted for me