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About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

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Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service but would have scored 5 but the car hadn't been washed after service .

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Well looked after all round.. Great mindset.

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The work was done in good time and the staff were friendly and efficient.

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Issue handled promptly

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Good company

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Completely satisfied

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Again great customer service

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What more can l say that the service l received is always top notch

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I was shown the utmost courtesy and the job was completed to my satisfaction half an hour earlier than predicted.

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The work was all completed in accordance with estimate I was given and was contacted as soon as the work was completed

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Updated through the process, service adviser was friendly and efficient. All work completed in timescales explained.

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Customer service very helpful and strong.

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Work completed within time stated while I waited. Courteous, efficient staff.

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As above. First class personal service

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Punctual service, extra checks done, friendly and helpful staff.

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Did what was required

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Everything explained and shown in video

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Service with a smile and kept informed all along

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Full explanation of how problem solved

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Everything went very smoothly. Colin on reception was particulary helpful - as he always is.

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Great customer service and dedication from staff.

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Colin was really helpful and kept me informed of the progress of the repairs in my car.

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Everything was perfect

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Colin looked after me all through the service, updating me as to the progress, and it took exactly the amount of time he said it would

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Fantastic people, efficient, effective and great communication!

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Dealt with quickly and efficiently

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Very good communication throughout. More work than I anticipated on car but that was n-ones fault and very little added waiting time

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Both the reception and service advisor were very efficient and welcoming.

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professional organisation

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The staff were polite and helpful and they kept me well informed about the whole process.

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Professional service, efficient process.

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I was very satisfied with the Service experience.

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Impressed with the service

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My car was efficiently serviced and the staff were polite friendly and efficient.

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Great service

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Efficient, quick and very polite.

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Every thing work to my standards

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Very satisfied.

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Straight forward, friendly and professional. Being able to work onsite whilst the service took place, with adequate wifi and a good selection of refreshments, keeps things simple and stress free.

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Picked the car up and returned it when they said they would. Kept me informed along the way.

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Job done well.

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My car was collected from home, I was kept up to date throughout the day. Car was washed and returned very clean.

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The service is great and I feel that my custom is appreciated.

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Perfect communication and service. The BMW representative was excellent.

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BMW North Oxford is a pleasant experience with much improved parking.

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Thank you to the team at North Oxford Garage for giving such great service. The whole process from start to finish was very efficient and the service team were helpful and courteous. Highly recommended.

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I am greatful for a professional service.

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Even though I probably had the oldest, most worn out car, I had a 5 star service. Everyone is treated the same, like a valued customer!

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Customer service was spot on, feel looked after and that the people dealing with you care.

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Pleased with experience and how professional everyone was.

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Car seems to be running well and useful to know in detail what has been checked.

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Car was clean. All services done very well.

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Kept up to date, very friendly staff.

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Hot and cold drinks available while you wait

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Jenna was fantastic - really helpful and informative.

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I've never had problems with the quality of work done by the garage. The team also tried to keep the cost of the repair down which I appreciate.

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Vehicle was serviced and delivered back to my house

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Very helpful and customer focussed from the moment we arrived to when we left

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Very good

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Good Customer service.

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Service completed quickly and all queries I had were answered

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Problem fixed within a day. Good communication from Jana.

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Sorted out a warranty problem perfectly (so far)....

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Friendly staff

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Always go the extra mile

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Friendly service,

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Impressed with level of service provided

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My 2005 E46 M3 had been in storage and required some investigation work plus a level 2 service so it was pleasing to see a competitive price offered to do the work.

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Could not fault this dealership for attention to detail.

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The lady who handled our issues was very efficient and everything prmised was delivered on time.

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Jodie was exceptionally helpful and put through a goodwill warranty claim saving the car being written off. In addition, when I turned up to collect the car outside of the service department opening hours the store manager was willing to serve me.

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Work done in time and right first time

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Very efficient and re;liable

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Excellent service

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No problems, all procedures explained.Enjoyed the video of the underside of the car on inspection.

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All went smoothly.

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Very happy with the service.

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Car was fixed. In and out in a few hours.

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Incredibly friendly and efficient service

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The service advisor was very friendly and helpful. She kept me informed throughout and walked me to the car on completion. Works was carried out in a timely fashion.

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Speedy and professional service

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Car serviced very quickly, as promised.

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Excellent from booking appointment to collecting car. Extremely attentive staff. Nothing is too much trouble for them

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All completed on time with no fuss

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I was able to make an appointment very quickly and the service and small issue of ABS warning light were handled efficiently.

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All courteous

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I was booked in quickly and the problem quickly diagnosed. The part needed wasn't stocked, but was ordered and fitted the following morning. I was kept up to date by the service team at all times.

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On time. Comfortable wait. Efficient.

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cannot fault service

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Everything was completed in a timely manner

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Loan car provided to keep me mobile and to reduce inconvenience to me and problem fixed very quickly. Great communication from the dealership and excellent service

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They did what was expected in a timely manner in addition to my previous response

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Got booked in quickly, the video of the vehicle and the detail given is very helpful.

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Service Centre informed me that a Service was required as well as the MOT, carried out in the timeframe.

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Both Chris and Matt were extremely professional in dealing with me and the MOT on my 3 series tourer. I was kept informed of any issues found including the cost and whether it was a critical issue or just advisory. This information was very helpful.

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No other option - more than satisfied

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Thanks

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Nothing to fault.

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It was a pleasure, service advisor was so helpful and very cheerful.

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My car was due a safety recall and from first contact the experience was excellent. Collection and delivery was arranged and i was kept up to date with text and phone calls.

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Work was completed as expected.

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Really polite and proactive team.

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Efficient

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Good service from Colin.

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From being greeted to collecting my car it all went smoothly

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Good Service Customer Focused

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Excellent service, friendly team and kept me updated

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No issues

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Pleasant and informed personnel

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see above, very helpful service assistant Mat

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North Oxford Garage has always provided very honest and the very best service. Always reliable and very professional, exactly what you expect from BMW and more. Thank you.

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Colin and the rest of the team were really helpful, friendly and kind

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Never left wondering who we were seeing or "Whats happening?"

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All went smoothly, good customer service

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From reception to leaving. High standard of looking after the customer.

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Fantastic service able to book at short notice and get the car back asap to enable me to continue to work

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Waiting area was relaxing and I was kept informed of progress on my vehicle.

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I was very well attended to

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Excellent service, collected my car from home, no fuss, work completed, car cleaned and returned as expected

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Service went like clockwork

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Good experience

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Work done while I waited.

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I had a recall , so dropped car off on a Saturday and was asked to collect car before one as they were closing , unfortunately I got stuck in traffic with my daughter and was a few minutes late , the lady dealing with me was lovely

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Good service

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Job was completed on time.

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Great customer care and excellent communication.

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The car was ready on time, cleaned and the price was exactly as quoted. So nice to be treated so nicely by the friendly, proffessional staff. Coffee is great too!

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I was kept informed and updated on progress / decisions by the service manager (Carly)

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Carly Beaver was excellent and really helped to get my problem resolved. She went the extra mile to try and get a contribution for the work from BMW as my car did not have high mileage which is hugely appreciated.

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I was well looked after, but there was some delay getting my car returned by BMW Assist (not the fault of the N Oxford garage, who did everything they could to help. Thank you, Colin.

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Friendly and helpful staff.

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All good!

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Customer satisfaction and keep the customer informed is paramount.

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Everything went to plan time wise

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Perfect to have the car picked up and delivered. Service prompt and easy.

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Work completed very efficiently and was on my way within 75 mins of checking in

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As above, also facilities that you have in Oxford proved to make it a quite pleasurable experience, your staff are also very helpful and informative.

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Easy to speak with the service personnel

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Very good experience, quiet waiting area with reliable WiFi, informed staff who know what they're talking about.

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They fixed the issue of my car very professional and reasonable price.

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did everything that was needed and very polite

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Car came back with everything done

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Overall amazing experience

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Prompt and efficient

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Staff very helpful in every way

Sales

Great Service from Josh Paul always keeping the customer experience to the highest standard. Communication and speed of delivery of the highest standard.

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Alfie Long did a great job to understand my needs and construct a great and fair deal.

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Good sales guy. Professional, knowledgeable and helpful.

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Salesman could not have been more helpful but any pressure to purchase. Handover was first class - far better than similar experience at Mercedes-Benz.

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The attributes of the car were well demonstrated by the sales executive, Alfie Long. There was an issue with delivery (faulty radio) but again Alfie was professional and honest and put together an acceptable way forward.

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Very professional and easy to discuss the vehicle with the salesman and sales team.

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Although getting took a while due to Covid delays but once the car was available the completion was exceptional.

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Michael Smith at the BMW Centre in Oxford was excellent, he was very professional, listened to our views and helped us purchase the car that we wanted.

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Awesome sales guy, Josh, and North Oxford always take care of you

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I was always kept informed and you delivered on your promises - what's more to say!

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Got the most comprehensive handover for new vehicle, having purchased quite a few!

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The car is exactly to the spec ordered an the build quality is good

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No issues whatsoever

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BMW Oxford was very good indeed and my salesman Jakub Zapala was truly excellent. He was very helpful and listened to our needs without being pushy in any way

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Felt fully informed, and looked after through the whole purchase

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Excellent communication and easy to do business

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Good price and prompt sale. Car was spotless when I arrived and was waiting for me in the showroom on the day of collection.

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Very easy and clear communication

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Alfie found me the exact car I wanted.

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I am always extremely well looked after.

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All questions were answered, all problems resolved and all very efficient without feeling rushed.

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Very efficient

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Excellent

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My sales person, Michael Smith, was a pleasure to deal with. He took the time and trouble to explain everything and gave sound advice. He kept me informed at all times of what was happening. Excellent hand over, no fuss, no problems.

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Introduced to Joshua Paul only 2 weeks before delivery of my new car. It all went perfectly via the Internet. A very recommended BMW representative.

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Professional , courteous, efficient and organised service

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The car was delivered when I said I wanted it.

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The whole process from selecting a vehicle to the collection of the new vehicle was organised in a way that ran smoothly. The offer of support with any queries I had after collecting the vehicle gave confidence that if help was there if I needed it.

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My only problem is getting to grips with some of the technology around park assist and I am confident of getting help with that

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Very satisfied, this is my second BMW from North Oxford and I can't fault them.

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Considering I wasn't even thinking about getting a new car until Josh had called me, it was a lovely surprise! The car was ready for collection within 4 days after the initial test drive and it looked sensational!

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Everything went as well as it could have and there were no issues.

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Michael Smith's customer service was superb. I was updated on a regular basis as to the status of my car. The whole transaction was professional . He personalised the experience even though he must have had to do the same for many other customers.

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Great experience

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Regular contact, questions answered quickly and fast delivery.