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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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The BMW 5 Series.

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BMW X1 now available on the Motability Scheme

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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THE BMW 1 SERIES.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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Tyre Safety

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Impress with the new BMW Shadow Edition

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Enjoy £1,000 from North Oxford BMW

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North Oxford Garage Refurbishment

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

Jonathan Martin

Group Vehicle Stock and Buying Manager

Matthew Wilson

Group Financial Controller

Nick Tanney

New Car Sales Manager
  • Department Sales

Duncan Mew

Used Car Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Aftersales

Adam Hitchcox

Service Manager
  • Department Aftersales

Philip Keyte

Service Manager
  • Department Aftersales

John Masters

Parts Manager
  • Department Aftersales

Andy Milligan

BMWi Brand Manager
  • Department Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was not aware that the car was eight months old when I bought it (for the purpose of servicing), so my first '20,000 mile service' became due at about 11 or 12,000 miles. Very disappointing.

Service

friendly

Service

I was very satisfied

Service

Dealt with pleasantly and efficiently

Service

Unexpected costs

Service

I have made a request/complaint re problems with my brakes on my M2...still awaiting a response

Service

Knowing that the gearbox issue wasn't sorted under warranty first time and then being charged to do exactly the same work again was very disappointing. Also knowing that the issue still exists and will return is incredibly frustrating.

Service

We arrived 45 minutes early and we were seen and dealt with within 5 minutes

Service

As above

Service

I believe it's a condition of the HP agreement to come back to BMW for servicing. It was overpriced by around 45% and it didn't even get the free car clean that others seemed to get!

Service

Efficient and polite staff. Good service and good quality courtesy car.

Service

Great service and support

Service

Everything was organised and completed on time. I asked for a courtesy manual car and was duly obliged.

Service

Excellent service. Booked my car in for a checkup and supplied a sore car swiftly.

Service

Greeted well and the team ensured I was seen quickly to book the car in.

Service

No issues

Service

I was told that you would have my car, for a fairly basic inspection and brake fluid change, from 8.30-10.00. I had other commitments. I had to

Service

Very pleased with service and friendly helpful attitude - full marks when new facility operational

Service

Got me back on the road with minimal fuss and in a couple of hours.

Service

Pricing for 4 new tyres was £300 more expensive than online. Ridiculous over pricing. However, replacing brake pads and discs was evenly priced to a BMW specialist.

Service

poor communication

Service

just joined North Oxford. So far service has been very good

Service

Lucy explained everything very clearly and answered my questions knowledgeably. The car is running beautifully.

Service

My needs were met cost effectively. It took longer than hoped but his was down to a sensor needed to be ordered in.

Service

Under promised, over-delivered

Service

Exactly the quoted price, video clip describing what was done, plus a very clear personal explanation from the agent, and even a voucher for a future car valeting because of the works underway.

Service

Why not, excellent service, excellent people always willing to help........first class

Service

Because they are very helpful and plight.

Service

During the service a fault was located with the air conditioner and a survey showed a replacement was needed. Job done quickly without fuss

Service

nobody contacted me about parts I want to order

Service

I was told the Tyre could be changed around 8.30 - I left at 10.00

Service

Same reason as stated previously.

Service

They helped, were courteous throughout. Called to remind and helped on day brilliantly even when faced with a dealership rebuild.

Service

I have had a fault with one of my BMW's for over 6 months which was introduced by a so called software upgrade but has resulted in a loss of functionality! BMW have written to me to advise that this fault is a know issue and is in the process

Service

everything carried out as promised

Service

However please be aware that it was your Mini site at Long Hanborough who kindly acted very quickly to resolve my fault which was very impressive as I just turned up after my car went into reduced power mode on my way home on the M40

Service

The level of care used on my car was excellent, and thank you to Jonny good the service manager for taking the time to come and explain everything to me. In my eyes he has gone above and beyond.

Service

People were very friendly; despite the refurbishment works, the waiting area was comfortable with coffee available. The work was completed in good time, along with a thorough check of the car.

Service

We were not told until the morning we brought the car in for inspection that, if a fault was found, you might need to keep the car until the following day. This caused some inconvenience which could have been avoided if we had been warned in advance.

Service

Didn't clean the car. I asked to look at changing the cracked seat badges and they never got back to me. I would expect a courtesy car or pick up for a £1200 service.

Service

All well.friendly staff

Service

Great service

Service

fixed the issues

Service

very quick

Service

From the moment Rozeena Ali took my keys, she was very professional in that she was continually calling me with updates throughout the day and was courteous and very knowledgeable as well.

Service

Despite the wheels being balanced noises, though slightly different, are still apparent. More investigation is required. Apparently, no rolling road available as major refurbishment work is currently underway at North Oxford Garage.

Service

Especially given all of the disruption due to all of the building work that is ongoing

Service

although a busy environment very helpfull staff

Service

Service completed within specified time

Service

Service was completed quickly and efficiently

Service

The scheduled service was carried out satisfactorily, but there is an unresolved problem with the covers to the front seat runners. I was told that new covers would be ordered, but I haven't received any communication since.

Service

Car was returned for a reversing camera fault - proven by a video showing the fault. Car returned no fault found - within a day or two the car is once again showing the same fault.

Service

I was a little disappointed that my car was not washed and hoovered but I understood that this was because of the building works. Hopefully all customers will receive a free wash and hoover at a later stage.

Service

Very helpful throughout, from calling to book my car in to taking it home afterwards

Service

Quality of service overall, would have been five if the origins work on my tail gate catch had bern successful first time round and not necessitated a further visit

Service

Because it is true - not only for the reasons given above but also because your staff are always helpful and courteous.

Service

Car collected and returned for service. Shame there is no car washing for customers at present.

Service

For the amount I paid for my service I would expect to have my car washed when it was returned. It wasn't and that was very disappointing

Service

Issues understood and resolved

Service

The Appointment was booked online - no call prior to the appointment was received. When entering i was advised that there should have been a call, there was a possibility i may have to leave the car.

Service

Great staff in and out with in an hour job compleat

Service

Problem resolved and good communication from Rozeena.

Service

All arrangements were easy and efficient. The only problem was that my key was lost as the pin number for the key fob was not working. This meant a delay in returning my car to me, however the issue was well managed.

Service

No problems booking service; work required was done quickly and very timely contact to collect car. This despite major renovation project at dealership.

Service

The guys were very helpful

Service

Despite the obvious difficult conditions due to building work, staff managed to give a friendly and very efficient speedy service.

Service

They tried to help with all my issues and carried out the service well. Looked after during the wait.

Service

Efficient staff. Showroom looks awful and I'm sure a better temporary set up could be achieved- even if you just added some modesty screens. That said - it's not the staffs fault.

Service

Service and attention provided by Matt Foley was outstanding - excellent customer skills.

Service

Good job done - and care taken with my new car

Service

Excellent considering all the building work, once all done will be a full mark. Shame you can't manage the vehicle cleaning still as its not the same but not a complaint

Service

They got the new part that day and fitted it. They ran me home and arranged to collect me the next morning to take me back to the garage to collect the car.

Service

Was due to recall! And didn't even get A clean a valeted car back

Service

Current refurbishment was the only downside, however that was understood and known about in advance

Service

Prompt, Efficient and courteous

Service

Continuous communication, flexibility and actions above and beyond

Service

Excellent 1:1 service from James Young. Fitted my car in quickly for it's recall work. Super communication - checking the day before if I was still attending Good communication on the day whilst I was working at the hotel across the road

Service

Car wash not available. Although dash indicated low tyre pressure nothing was done to the tyre.

Service

Could not ask for more. Delighted with courtesy car which was very helpful. Thank you again ( I never award 5 stars or completely satisfied for anything unless it is truly exceptional).

Service

As above

Service

Service with a smile! Thanks to Jenna

Service

Friendly staff. Helpful and taking time to explain about my car.

Service

Lucy Johnson was outstanding; keeping me informed of the delivery progress right through your the process. She is very efficient and very professional.

Service

The staff are smartly dressed, knowledgeable and friendly. They allow time for questions and try very hard to sort out the best for their customer

Service

I was told 2 hours but it was over 3" .i was given no info about how the car was and it was returned to me dirty.

Service

Unfortunately the car wash was out of use; it is always nice to have the car washed and hoovered before return.

Service

Same than above comments

Service

Never again, also when my lease car finishes I will go somewhere so I am treated like a customer

Service

Good work

Service

Everything was straightforward without any issues

Service

Efficient and friendly service.

Service

Looked after efficiently

Service

I was told I needed 2new tyres 'approx £300 shall we go ahead now'. I declined and had the tyres fitted elsewhere with a saving of £100 so I should have been advised I could go elsewhere and it would probably be less expensive.

Service

Job started on time,service complete within the 1.5 hours as informed when booking the job in

Service

Great all round! But still can be a wait for calls to be answered as said in survey in jan 19

Service

They reviewed the car thoroughly and identified the problem.

Service

Quick and informative

Service

It would have been higher but the current works being undertaken meant it was hard to give top marks

Service

They did a great job but the BMW part failed so i have book a return visit.

Service

No problems or issues so far

Service

As above

Service

The car did take some time to be ready and could have been cleaned/detailed much better. The sales person I dealt with was not in day of collecting and the Hand over could have been better

Service

For the reasons outlined in my previous answer, I do not feel that BMW provided me with a high quality service.

Service

There was a problem with our 5 series but they acted quickly and efficiently keeping us informed of progress.

Service

The car belongs to my wife who requested a courtesy wash, which because of the work being carried out I was unable to satisfy this request.

Service

My previous dealer provided a complimentary wash and vac.

Service

I feel I can trust them

Service

Only the cost detracted from the experience, this despite the dealer undergoing an extensive showroom rework.

Service

Professional service.

Service

Again, the service is excellent!

Service

Experience from booking to completion of work was a good one. Straightforward.

Service

Service completed on time, no issues, kept informed

Service

Relatively quick and allowed me to use my laptop for work whilst my service was being done. Video was helpful

Service

5 star service

Service

The quality and maturity of the service receptionists has dropped drastically. Colin remains and is excellent. Chris the Master Tech is superb.. I expect my car to be returned to me clean not to have to go and find it blocked in their car park

Service

Battery related issue with the car on day of collection. Returned the car a week later, and i was carless for a week. No work done on the car. Took another week without my car, just to replace a battery.

Service

Good service in spite of the current major refurbishment

Service

No car wash available

Service

Due to the refurb work the MOT was actually done off site. I'd had an email with a MOT discount, but could only use that if I took the car to North Oxford, for someone else to then drive it back to Kidlington to have the MOT done. Quite Odd.

Service

Car service done , and finished on time

Service

Helpful

Service

I have been a customer for 15yrs and I give loyalty when it is deserved

Service

LUCY HAS BEEN DEALING WITH THE PURCHASE OF MY NEW CAR FOR ME, AND SINCE PLACING THE ORDER IN MARCH SHE HAS KEPT ME REGULARLY UPDATED, AND NOTHING HAS BEEN TOO MUCH TROUBLE FOR HER. IT WAS A PLEASURE WORKING WITH HER TOWARDS THE DELIVERY OF MY CAR

Service

Done quickly

Service

Did everything that was on the tin

Service

Great service

Service

Arrangements worked as well as we could reasonably expect, particularly within your re-development programme.

Service

Very easy to get car serviced and they adjusted timing to make things easy for me

Service

everything was done as agreed and car was available on time

Service

Apparently my car had done '7' miles over the mileage allowance, which meant that would have to pay for the full service - I was really annoyed about this, due to a number of reasons - but not enough character space to advise why!

Service

A good service experience, efficient and well managed.

Service

Having booked a service and MOT at least 4 weeks in advance I had to make the call the day before the service was due to ensure everything was ok and to ask what time the car would be picked up. I was told someone would call me back - they didn't.

Service

every thing went smoothly

Service

Agreeing the sale was relaxed and friendly (a pressurised environment was not created) and then pre-delivery to post-delivery service has been excellent (incl. frequent calls to ensure all was ok)

Sales

But you should supply the car with a full tank of fuel.

Sales

let down by reluctance of the accounts department to return my deposit promptly, after quite a few promps from me . As usual, take my depoist in a few moments, slow in returning. Just no excuse so do not even try..

Sales

Sales experience was excellent and provided by skilled and helpful team, who were able to answer all questions and find the right car for me and my family.

Sales

Joshua Paul was an excellent salesman

Sales

Went through everything on the car, and helped me set everything up.

Sales

The only problem I had was the in car camera ACE2.0 where we had a technical problem and the team were baffled of what was wrong as this is a new product- however the technical problem was soon resolved. Everything else was absolutely fine

Sales

Everything went as smoothly as possible. Again, Lucy Johnson in particular deserves credit for facilitating this process.

Sales

Joshua took great care despite the centre undergoing renovation.

Sales

Straight forward and no hassles

Sales

Brilliant service from Simon Faulkner barratt and Gareth Crosby

Sales

Everything was very smooth.

Sales

The sales team were very good and found me the car I wanted very quickly and and were good at responding to email queries .

Sales

Some aspects were good. The sales consultant at handover took the time to ensure we were familiar with all the controls and accessories on the vehicle which was good. But the overall experience was somewhat negative.

Sales

Lucy Johnson was friendly and helpful, and kept us informed as to the progress of the car right through the process. well done Lucy.

Sales

Chris Bidwell did a first class job at all times during the purchase of my new car.

Sales

Joshua was excellent.