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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
Dealt with quickly and although I was going to collect the car that day there was no problem with leaving it over night due to a last minute change by myself. Informed of the mot pass that afternoon and car cleaned ready for collection.
Pleasant informative staff. Very comfortable and calm waiting environment, especially given the challenges presented by the current COVID restrictions
Close and convenient
All the car issues were dealt with efficiently, and a courtesy car was made available which was new to me. Mercedes didn't offer this level of service
From the moment I reported that our vehicle had broken down the associates at North Oxford did everything they could to ensure we were OK, and that the vehicle was fixed in a timely manner. I couldn't have asked for more.
Very high standard of service I had been provided by North Oxford Garage Ltd.
Easy to book, and book in, short waiting times. The service agent, Matthew Foley provided very very high levels of service!
Everything happened as planned.
Very pain free experience. Taken through all stages of the service. What I'd actually booked and any potential problems that might be encountered. Refreshments in service centre. Car washed.
I was offered comprehensive service while recall was carried out, friendly staff. Will come back for regular service.
Very little delay seeing staff, very courteous staff and service carried out as it should. Car and Alloy wheels cleaned better than usual
On the day my service needs were completely satisfied within the time that had been specified for the job. Everyone I dealt with was polite, friendly, and provided whatever information I needed.
well looked after
No hitches: very straightforward
I was able to speak directly by telephone with the engineer, Vince, who was fitting four new tyres. He was patient, courteous and helpful. He completed the work in good time for me ahead of c.200 miles of safe travel on the M25.
The team are always very welcoming, very accommodating and I always enjoy my visits.
Rozeena and the Tec David Hook were amazing.
Your transformation is great, pleasant environment and helpful staff. (Good coffee...no biscuits!)
The lady I spoke to for booking my service, amanda I believe was a credit to the business, so informative and helpful. An absolute pleasure. On the day the facility at Oxford, now refreshed is a pleasure. I was surprised the interior was not cleaned
Problem sorted efficiently.
Courteous friendly staff, and my car was ready when they said it would be. It was only in for brake service!
Friendly, honest and thorough
Professional and friendly service from Luke Stains
Consistency of good service from over the phone to face to face throughout all departments be that sales, service and after sales.
Courtesy car given at the last minute with no rush to return it the following day.
Introduced to Colin at Service Reception. Could not fault - 5*
Very satisfied, Jodie was really friendly and it was very easy to drop my car off and pick it up later in the day.
Hire car available Helpful staff Proper caution taken for Covid Helped reduce total cost for a significant replacement 9art
Colin Osborne always does an outstanding job.
Great service, mot competed within timeframe advised.
The staff were friendly and courteous. I always use North Oxford Garage as I trust them implicitly.
Excellant customer services staff (Jodie)
Through and the video feedback is an excellent part of this
Great service and quality
efficient service & no charge
The service was performed quickly and my vehicle was returned on time
My car was serviced in a timely manner and I was kept updated through out the process but the Service Team.
As my wife is currently unable to drive, they agreed to collect the car rather than have me wait. They also contacted me during repair to advise that a major service was due within a week and offered me the chance to have it done, rather than rebook
Staff very efficient and friendly and answered all my questions. Waiting area very friendly with beverages supplied which is great when your waiting whilst the service is done
Fixed the problem with the car efficiently.
My car was fixed swiftly and alot of help waas given in getting the car to the dealer. Additionally they provided discount on the parts.
Pleased. Pandemic restrictions meant services provided not to the extent in normal times. I understand this is out of your control and appreciate fine efforts of all the staff.
All work was done as expected, without any issues in a timely manner.
Car was collected and dropped back as promised.
Problem was promptly identified and rectified
Service advisor very good
Great Service. Nice People.
Very happy with Jody who looked after me
Fast, efficient, fiedly service
Good customer care
Just great all round.
The Centre at North Oxford offers a superb experience all round: the team are accommodating, kind, prompt, and incredibly knowledgeable. Jodie Krumins is infinitely helpful and the service department maintain a seamlessly efficient operation.
I arrived without prior warning, was seen immediately by Colin and was booked in there and then. He was (always is) courteous, competent and helpful. He listens and gives clear advice and answers. Ahigh class act.
Rozeena Ali was very helpful and a credit to the team
Seen by Service Rep immediately / clear communications / good customer area / prompt completion of work. Only downside - car called back due to contaminated AdBlue!!
Parts were ordered in advance of visiting and further parts ordered and delivered the same day while I waited
Good service from BMW staff, trust in brand
My car was ready when I returned in the evening. I did not have to wait to be seen, explanation of work carried out was clear and final bill less than had been indicated in the morning!! I was taken to my car, which had been cleaned.
I thought it was an expensive fix. Having reported a speaker wasn't working it felt odd to pay for an investigation. It is at least transparent and better than being charged the full amount which no info on how that breaks-down.
Discount, communication, cleanliness.
Collection and delivery of a clean car much appreciated. Service completed as per schedule.
Excellent service provided
Problem solved very quickly by pleasant, efficient staff.
Easy, straightforward and good communication
It was all very easy and I was looked after very well.
Because I am always treated with courtesy and I feel that I AM ALWAYS AN IMPORTANT CUSTOMER
Very friendly, informative and helpful service advisor. Explained everything clearly. Lovely environment, free tea etc.
Technician noticed a defective tyre which could have saved my life
Service completed under the price quoted
Excellent service - kept me informed the whole time and had car ready when they said.
Very helpful staff who gave me regular updates. Got booked in very promptly and the repair was completed on the day.
Did job inc collecting and returning car.
There was some confusion with the cost, but in the end it was less than I was told. Some confusion about the microfilter portion of 1st service. Otherwise all good. Was able to continue working on my laptop while I waited.
I had been booked in after a follow up email with no problems at all-repair carried out under warranty and electrical checks carried out on my sat nav. They told me that if it goes off again to give them a call, this is what I call caring for the cus
Excellent service from Carly. Flexibility in dates. Helpful and friendly.
The work was completed quickly and the car returned beautifully clean.
All BMW staff were very helpful
Great service planning the service and team was very flexible. I had some work to do and they gave me an office to work in. Excellent service.
Always perfect customer service.
Always friendly and efficient.
All attended to extremely well
very prompt and courteous service
Friendly and efficient service, identified the problem and carried out the work quickly.
Very helpful with everything.
Slightly longer wait than I'd have liked whilst car was looked at but service and environment were all great. Shame no coffee but that is understandable at the moment I suppose.
Charming and knowledgeable service advisor.
Great communication about what was being done with my vehicle
Customer service is excellent and they are always friendly and explain everything in a logical and professional manner.
Everything was carried out as promised.
Couldn't ask for more. Great service as always
No coffee ??but that was COVID fault !
Everything was explained to me what was happening in a polite and courtous manner
Very satisfied with the whole process and customer service at BMW North Oxford.
Everything done as agreed
My car had a mechanical issue with they attended to speedily and in so far as I can tell from behind the wheel effectively.
The customer service provided by Jenna was amazing.
A very rewarding visit where the repair and replacement parts were explained in detail.
Good service and agent liaison
Simply, by the quality of work, efficiency and kindness of the staff.
Because it was excellent service from your staff member
Everything went to plan and was done efficiently. Plus an unexpected discounted was added to the bill.
I've always had exemplary service at North Oxford
Kept updated throughout the process, a new part was needed and this information was communicated in a timely and professional manner.
You are always polite,efficient and extremely helpful.
Staff were all very friendly, helpful and courteous.
Very professional people who dealt with me in a timely and courteous manner
Despite Covid 19, NOG was operating smoothly and efficiently. My 420d x-drive was checked thoroughly - a full report, no issues, and the brake fluid changed, all for a sensible price. I was completely satisfied.
Jenna ? my contact point was very professional and helpful
Friendly and quick service. Up-sold into replacing pads, and not the cheapest - but the car's working perfectly.
The time advised was spot on plus a car wash,
The person who dealt with me was Carly and she was absolutely outstanding! You have done very well to hire her
Very satisfied indeed
The MOT was done quickly and I was able to collect the car the same day. Also BMW checked the oil, etc and topped up the antifreeze and finally left the car washed outside and cleaned inside.
The water ingress fault was cured at a reasonable cost. I might add that this is the second water ingress problem with vehicle which I conclude as a design fault as the vapour barrier should not be relied upon to prevent entering the cabin space.
Good quality service team.
Very satisfied with all aspects of service the collection and return of vehicle especially
My service was done quickly and efficiently.
Thoughtful staff whom provided a great service and customer experience
The service was completed promptly. The car was collected and returned to me. I am currently experiencing back pain and would not have relished waiting at the garage. My battery was checked and recharged. Excellent service.
I think the staff went above and beyond what I expected. I was going on my experience with other makes. Your staff are excellent ambassadors of BMW.
Kept fully up to date and car returned when promised.
Thank you to Jenna and Colin, genuine , warm and helpful people.
I have always received very helpful service and am treated with courtesy and efficiency.
As above Colin Osborn knows what customer service means. Always seems to know what to do and he is professional, knowledgeable and informative.
Jakub was great. Knowledge, kind, understanding and patient
kept me up to date with the delivery date and sent me an updated video, they were also very flexible on delivery time.
You need more Toby's. His approach on handover of the vehicle was perfect. He took time to explain how to use the idrive system and basics that I needed to know. He's very methodical and has very good customer service skills.
When buying a new car I need 2 things. The first is for the salesperson to listen to my needs and the second is for them to deliver on their promises. Both of these were achieved.
Again, high level of handover even though i'd had virtually the same car before, was a pleasure to just be there. Was very happy to see the car was in the handover bay....inside. I think that was a special touch when buying a new car.
satisfied with the sales team however Incident with the spare key means i am still without the spare key to the vehicle
Again, it is about the smallest details. The delivery driver was amazing. A really nice guy and very helpful.
Really polite respectful young chap did the handover.
It came many weeks earlier than expected!
Car delivered at agreed time, all functions explained.
The way I was looked after and how the car was presented to me. Excellent!
Gave me what I wanted - basic customer needs. The right car at the right price, friendly and honest salesman. No surprises!
5 stars for my sales person,
The Sales team were very helpful in discussing the various option packs and which would be best for me.
Lovely staff. Quick and easy. As a shielding customer I felt safe at the centre.
Helpful and friendly.
whole process was good all the way.
Everything went to plan. Staff (particularly Rob) were very helful.
Everything was well organised and easy to pick up car on delivery date
Very knowledgeable about the vehicles I was interested in. Nothing was to much trouble, always had and made time to discuss the car.
100% satisfied! Michael Smith kept me fully informed and responded to all my questions in a very helpful way. I recognised the attention to detail when presenting my car for collection.
Despite the fact it was busy in the show room and it was pouring with rain outside we were shown to a table and Mike talked us through everything we needed to know about the car. We even got an upgraded dashboard!
The communication and updates on progress were the best I have experienced. My contact Alfie Long was outstanding
Michael Smith was very helpful, professional and friendly
Always an absolute pleasure to deal with the people at North Oxford BMW, friendly and knowledgeable staff both for four wheels and two, always a warm welcome ??
The buying process was delayed whilst my previous car was assessed by the insurers after water ingress damage. This even resulted in an insurance write off. However, the Matthew (service team) and Alfie (sales) were incredibly helpful throughout!
Staff were friendly and salesman kept us informed on the progress of our car throughout the entire time. Was very knowledgeable and always approachable
Very smooth purchase. Dealt with other dealers in the past but this service was outstanding despite difficult stuation of lockdown in pandemic.
My experience at North Oxford BMW has been second to none. Very professional, very friendly, very helpful. I have been very pleased with the buying process helped by the New Car Product Consultant, Michael Smith, even with the pandemic.
As above, there was no hassle and the handover was seamless and quick
Everything was very straight forward, signed final paperwork and was out the showroom with the new car within the house
Everything went perfectly.