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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
Booked in efficiently that suited a date and time for me. Completed the work well within my requested time and kept upto date on progress.
The staff were very friendly polite and efficient. The work was done quickly. The environment within the waiting area could not be faulted.
Professional and very thorough
Great service, started with rozeena then Chris and finished by the superb Darren messenger
This I a great dealership they are always very helpful and make you feel at home. Ben Kent especially is a great person to deal with and is a true star of the company and brand.
Can't fault, receptionist was excellent and waiting area very nice and enjoyed complimentary beverages very good!
Even with the strange times we are in everything went really smoothly
I live in central London however use North Oxford for all my servicing as I have found them to be extremely friendly and accommodating. Their service and politeness is far superior to any other dealership I have used especially those in central Londn
Your staff are always helpful, smiley and polite.I was served by a young lady called Rozeena Ali,who was delightful,and even escorted me to my car.
Very friendly and welcoming staff. Good communication. Service completed on time.
Ran like clockwork - very courteous
Always do the job well never been ripped off
Job completed efficiently and service agent, Jodie Crummins was very friendly and helpful. She deserves credit.,
What needed doing was done both promptly and well.
Comfortable waiting area refreshments available pleasant receptionist.
They were very helpful and did everything to try and make the whole service quick and simple. They also managed to get some work done on a Saturday which I am really grateful to them for.
The service was good and prompt. I had no issues with service.
I felt welcome and valued
Friendly and efficient
Always a great experience at North Oxford, so why not share the joy
Always good service from North Oxford Garage from friendly staff.
Good service from start to finish.
Did what was said - all was ok
In these rather strange times, the service at the dealership was excellent. It was clear that safety measures are all in place for customers and staff.
Very rapid,helpful and courteous service to help with a replacement part.
Everything went to plan and the car was returned fixed.
They did what they said they would
Quick to get through to the service department to make the booking. Staff all very professional and helpful.
Changeover from winter to summer wheels was quickly done as instructed.
The service was completed quickly and everything was clearly explained to me on return of my vehicle
From reservation, to delivery, and completion of the work, all went according to plan
Easy to book in, and the service process was very efficient.
Very well organised. Prompt and polite customer service
easy to park - simple process to get booked in.
Resolved all issues
The service done on time.
smooth check in, helpful staff, ready when promised it would be
Very quick, welcoming and reliable service.
Our car was collected repaired and returned very quickly.
My service was completed quickly and staff were courteus and helpful. It was nice to have a super clean car to take home too!
Been using them the past 5 years and not had a bad experience.
Every thing was explained and really helpful staff
Top notch service as usual.
Everything requested seems to have been successfully resolved
Hassle free and friendly experience. Good value surprisingly!
Everything was completed to my satisfaction.
They're dead good
Got back to me very quickly after I contacted them and dealt with things expeditiously and with courtesy.
Super help from the team from booking in to work being completed and sparkling car ready for me to drive home
Collect and return from home during the Corona outbreak was very welcome.
Serviced within the time given. Also washed outside which was a surprize as I had been advised this service not available
Excellent customer service
They went the extra mile to meet my requirements.
The car was collected from me and delivered back to me. Some work was carried out on the brakes and front suspension (probably pot hole damage). The work was carried out promptly, given the current circumstances, and the car was cleaned and returned.
Staff are always friendly and knowledgable about the work being done
very quick service.
I was proactively contacted about the appointment and all worked as promised
Excellent service, good communication and staff actually listen to what you say and ask.
The staff were excellent.
No significant issues.
I wish to congratulate Ms Natasha Douglas the salesperson who dealt with me at Oxford in a professional and courteous manner. I received regular updates on the progress of my new car through to its final delivery.
Lucy was extremely helpful all through the process and nothing was too much trouble. We had some very poor experiences from other premium dealers and BMW were head and shoulders above the others.
All excellent - late delivery due to Covid 19, but handled well
The sixth BMW I've bought from North Oxford, and excellent service yet again, this time from Michael Smith. The whole process was made very easy and the car is fantastic!