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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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Intermittent suspension issue taken seriously and practical advice given
Lucy Humphries was excellent- thank you very much Lucy
Great service from the service person
Professional and efficient
Very satisfied although issue with car is not completely resolved
The service manager who looked after me was very polite and helpful. However, on my way home following my winter tyre swap a tyre pressure warning came on, all the pressures were different. I went straight to BMW HW who reset the pressures for me.
See above. After second visit car returned with sensor operation worse and misleading warning on dash.
Service was arranged at short notice with no fuss and carried out exactly as expected in good time. Service report very useful.
Initial contact with reception was very poor had to call to speak to the manager just to get it sorted out. After that service is excellent
We returned earlier than expected
the waiting area is cold ,no facility to clean the car due to alterations and a voucher for a car wash next year was not very helpful.
The person that scheduled my car servicein did not book a loan car or for MOT even though this was specifically requested
It was quick and found issues I didn't know about.
one hour before work started - obviously building works are an issue
The only issue has to do with the air pressure of the new tyres they you installed. They were all over the map -- the rear tires were set to 40 psi and 29 psi. Nobody bothered to check and adjust the pressure, which is surprising,
Far too expensive for what was basically an oil and filter change taking two hours.
Additional service items needed not shown in Service Indicator increasing cost from £350 to >£700. Service delayed by 1.5hrs due to No stock of air-filter! Small discount given.
It was faultless
The car had a cracked rear alloy . A call told me the alloy was in , so I agreed a day . When I went the alloy had not arrived / could not be found. When the alloy did come in the wheel was replaced , but the tyre inflated to 2.6 bar .
The quality, manners and attentive of the service representative
MOT and service were carried out as requested, but living out of the area I had to make two trips to deliver and collect my car the following day.
last week's visit was fine. Yesterday's visit was a failure. The booked work could not be completed even though the booking had been made in good faith.
Just seems really frustrating that the brake fluid had to be replaced, when I only had the service about a month ago - explained was done of mileage, but seems like it's just a way of making money!
I would like to get back the travel charger they found rattling in my car...
Recall booked within a day. Car serviced on time. Problem resolved
Service done to my satisfactionStaff
No problems at all
Car was picked up, the work done, and delivered back as agreed.
Quick service all on time
Excellent. Would have been nice to have the car cleaned but we knew this was not possible with the ongoing rebuild.
All good apart from answers to Q1
All work completed to a high standard
I eventually got what I need done after several attempts.
All work was completed on time and I was kept up to date with progress by Roseena
All staffs are very kind, and gave me professional suggestions.
The service staff could not have been more supportive at a very difficult time for me with my husband unexpectedly in hospital. Jenna, Colin and Jamie should be particularly congratulated. It is still difficult during the building work.
Prompt, helpful and quickly done, despite works going on at dealership.
I am quite happy with work you do
I asked to get it done as quickly as possible which you delivered on. Thanks
I was greeted by a member of there team immediately on arrival and directed to Colin my service adviser, I waited for my car and Colin got my car through the workshop in a timely fashion very happy with service, would use them again.
Unaware of courtesy car lead me to leave the car with them, they couldn't repair previously diagnosed amplifier in week one so returned it without washing it so I could use on the middle weekend, only for them to collect it on monday to complete
Details of the service were made clear when dropping the car off. Video of the vehicle inspection is a great idea and really appreciate hearing the views of the technician handling the service. Friendly and efficient staff.
Would have been top rating however the car was not fix when I went to collect it, so I'm the pouring rain had to transport all the things from the car ie the kids, kids seats all 4of us.
All that was required was provided and in a pleasant manner
Due to the facility being refurbished i don't think i could be more satisfied.
Professional & curteous service at all times.
Service is very patchy and not a good overall experience
All the staff at North Oxford are friendly, polite and knowledgeable- I find Jenna particularly helpful
Again from experience.
Due to the ongoing refurb car was unable to be washed n cleaned as normal
Efficient and courteous service with car ready on time
From booking to service it was all handled well.
Careless and rip off attitude
Fault not found, however they will follow up with BMW.
Done exactly what thay were meant to do
Very please with quality of staff (Jamies Young) and how they kept informed on what was going on
The service department was very helpful in arranging a pick up and service, working around my work commitments. Thanks!
The only reason is due to the refurbishment. Car was not cleaned. Difficult to park. A bit of a nightmare. Nothing to do with the staff. They were fine.
Collection of the car from home and back and the car has been fully cleaned Thank you
Everything was handled professionally and effectively
The whole experience was good.
Car returned dirty
The three tasks (MOT, brake fluid change and end of warranty inspection) were completed efficiently, despite the disruption due to alterations at the garage, and my loan car was quickly made available.
This Garage has given good service over many years. It's a bit chaotic at the moment, as the Garage is undergoing refurbishment.
Issues dealt with in a timely manner. Not satisfied with ConnectedDrive (notably the navigation updates) but that is no criticism of dealer; it is a BMW issue. Unlikely to renew the ConnectedDrive subscription that expires at the end of the month.
Unacceptable waiting time to book MOT (several weeks), and a further delay for courtesy car (over four weeks). I resorted to a taxis instead. The service advisor said this is a common and on-going problem. If this is the case, do something about it!
Car completed in time and taken through all details of service
The staff were efficient and very helpful - especially Matthew
Very efficient and very friendly
Very professional staff kept me informed on my booking a service progress. Good waiting area and refreshment facilities even with the building activities.
It was very easy and straight forward
Always easy to work with and everything is explained clearly.
My service advisor Mr James Kaye couldn't have been more helpful his customer service was second to none and made my experience at North Oxford bmw very pleasent. I'll be returning here for any further service work that needs carrying out on my car.
because i use twice your service and both time was bad job.
I liked the video of the health check they carried out on our car, and informed of every other procedure
Quick, and lovely hospitality
Even with the building work disruptions, Rozeena was very personable, efficient and dealt with my situation with the minimum of fuss.
Treated with professionalism.
A job that should have taken one day has so far taken three, still not completed. Also I have had the expense of hiring a car because BMW didn't have one available for me until a month later!
Friendly staff who look after my car and respect my wishes. I am very fussy about my car so it's nice when my requirements are met.
Had to revisit the dealership after the service due to problems not resolved at first visit. Noticed after original service visit that the on board service log had not been updated. After visit two I noticed that the service had now been logged twice
I always spoke highly of BMW and I have 2 BMWs but I won't be buying another
Recall completed on time and great service team
I cannot recommend North Oxford BMW highly enough, we have bought 3 cars from them, and I have a 100 mile round trip to return for servicing, they are polite, professional and do what they say within the time they say.
I was pleased with the quality of the service and the pleasant reception person. However the dealership is under refurbishment and no provision made to clean the car externally.
i gave a 4 because when i collected my car i asked james who dealt with me about service options on my car and he said he would email me some options/quotes. This has not happened.
work on the building does not helps.
On arriving home I received an e-mail showing an undercar video of an inspection for tyres, brakes, and suspension. I did not authorise that inspection and i am offended that I have been charged for works that i did not require, ask for or want.
Punctual service. Loved the video of under car examination!
Been to. Reading,BMW, Sytner High Wycombe. ,BMW OXFORD NORTH. OXFORD NORTH are the best
the staff were very helpful and very efficient
Yes bmw know what to do
I was told that my car would not be valet due to some construction work at the centre but I voucher would be provide for me to get this done in the future. This voucher was not issued to me
Well looked after
I was able to continue working whilst waiting for my car by using the facilities and good coffee!
Excellent service from Alfie Long
Well, I have clicked on 'Completely Satisfied'! Helpful and courteous staff at all levels. Service speedy + useful detailed video and comments
I have an older car - a 635D E63 - which I never intended to keep for so long. It's a great car but requires specialist input from time to time and some of the service requirements would defeat less competent staff.
Customer service is average. Its just not attentive or authentic - they go through the motions. I phoned reception twice within a 90 min window. not one message passed to the service advisor
good service and helpful
always concern by price but i guess it is valid to everyone. other than this it is very good
Extremely good support throughout. Knowledgeable with good product advice.
There was an issue with how you manage Warranty cover
Rozeena was excellent and given the garage is going through a refurbishment everything went smoothly.
Video of findings and prompt communication very valuable
They carried out the work as stated and on time.
The only thing that could have been more helpful would have been an earlier appointment, otherwise everything was spot on.
Job completed on time
Slightly concerned about the short period of mileage before the next visit
Car seems to be serviced okay and collection. Service was good. But they were supposed to look at charging cable but failed to do so. Also quite surprised car arrived back at home with no phone call first. Also car came back unwashed
The work carried out took a lot longer than I was informed, as I was waiting in the garage this was not a positive experience.
Would have been 5* but for refurbishment work, the staff member overseeing my service and MOT worked hard to accommodate my needs.
Really good service keeping me informed at every stage. Not 5 stars due to mega works to modernise the garage and showroom but they are trying very hard to minimise disruption and return to their normal excellent customer service
Service department advisor - James I think - kept me updated with service and MOT progress during the day. Very happy with level of customer service.
My point of contact was very friendly, efficient and engaging. Makes the experience a good one.
Was not aware that the car was eight months old when I bought it (for the purpose of servicing), so my first '20,000 mile service' became due at about 11 or 12,000 miles. Very disappointing.
I was very satisfied
Dealt with pleasantly and efficiently
Knowing that the gearbox issue wasn't sorted under warranty first time and then being charged to do exactly the same work again was very disappointing. Also knowing that the issue still exists and will return is incredibly frustrating.
We arrived 45 minutes early and we were seen and dealt with within 5 minutes
I have made a request/complaint re problems with my brakes on my M2...still awaiting a response
Efficient and polite staff. Good service and good quality courtesy car.
I believe it's a condition of the HP agreement to come back to BMW for servicing. It was overpriced by around 45% and it didn't even get the free car clean that others seemed to get!
Great service and support
Everything was organised and completed on time. I asked for a courtesy manual car and was duly obliged.
Excellent service. Booked my car in for a checkup and supplied a sore car swiftly.
Greeted well and the team ensured I was seen quickly to book the car in.
I was told that you would have my car, for a fairly basic inspection and brake fluid change, from 8.30-10.00. I had other commitments. I had to
Very pleased with service and friendly helpful attitude - full marks when new facility operational
Got me back on the road with minimal fuss and in a couple of hours.
Pricing for 4 new tyres was £300 more expensive than online. Ridiculous over pricing. However, replacing brake pads and discs was evenly priced to a BMW specialist.
just joined North Oxford. So far service has been very good
Lucy explained everything very clearly and answered my questions knowledgeably. The car is running beautifully.
My needs were met cost effectively. It took longer than hoped but his was down to a sensor needed to be ordered in.
Under promised, over-delivered
Why not, excellent service, excellent people always willing to help........first class
Exactly the quoted price, video clip describing what was done, plus a very clear personal explanation from the agent, and even a voucher for a future car valeting because of the works underway.
Because they are very helpful and plight.
During the service a fault was located with the air conditioner and a survey showed a replacement was needed. Job done quickly without fuss
Joshua Paul was very helpful
Very satisfied. One thing to note, the centre was in a process of renovation, thus the delivery experience was just not applicable
Joshua was exceptionally professional and friendly throughout and was a pleasure to deal with.
As above, nothing too much trouble for Adrian Earp, very customer oriented
Issues happened but they were rectified successfully
Salesman went out of his way to make the delivery of the vehicle happen.
Everything went very smoothly. I was kept informed at all times.
Sales guy did his best (Simon Clinch) paper work and process long winded
The salesman was excellent throughout the whole process and was adaptable to my needs as I was going to be on holiday when the car arrived at the dealers.
Despite the problems with car (above), Adrian in sales was excellent, and reacted promptly to my issues. I couldn't fault the service from Adrian. When my wheel was replaced i wasn't happy to be told the issue was corrosion, i don't think it's true
I am very satisfied with my BMW
Sales person bent over backwards to get me the right models to test prior to purchase decision and then swift and efficient sale arranged for the right car in the right spec
Given the use of loan cars until my car arrived.
Good personnel took great care
Completely satisfied but perhaps the only comment I would make is that it would be useful to know that a tracker would possible required as I would have contacted my insurer earlier and got it all sorted before I picked up the car.
Very attentive staff, tailored to my requirements. Haydn was great - I wanted a speedy pick up of my new car and was able to do a lot of the documentation before collection which meant it took very little time in the centre on the day of pick up.
We have always had the same high standard over the many years we have purchased cars from North Oxford.
The car is splendid and as stated all the transaction completed in a few hours.
I just love my new car and Lucy (the sales person) made it enjoyable and fun.
Agreeing the sale was relaxed and friendly (a pressurised environment was not created) and then pre-delivery to post-delivery service has been excellent (incl. frequent calls to ensure all was ok)
Lucy was fantastic! After the test drive, i went through the spec and build that i wanted, Lucy explained that it might be a factory order but then found one pre-built that could be delivered a lot faster and kept me in the loop the whole time.
But you should supply the car with a full tank of fuel.
let down by reluctance of the accounts department to return my deposit promptly, after quite a few promps from me . As usual, take my depoist in a few moments, slow in returning. Just no excuse so do not even try..