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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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No problems kept in formed throughout answered my questions
Very good. Extremely well mannered and personable staff throughout.
First class Garage that looks after its customers.
Good customer service where nothing is too much trouble.
Everything went really well. I was kept informed and the car was collected and returned promptly. The collection and delivery staff were very polite and helpful.
Adam and the team looked after me perfectly - correcting the information held on file since buying the vehicle and adding a personalised registration. He went through the immediate service requirements and promised to check the state of wear overall.
Good service recovery by Adam the M series service advisor... saw him the day after my service and mentioned about the service history not being added. He took my car and personally saw to it that it was updated immediately.
i took it in because the computer said there was a problem with the firing wire on the positive side i had a airbag and seatbelt light l on i also had a amber warning light on for break service which had already been renewed i paid 86 pounds for
You did a good job but for wiping out my saved radio stations.
This will be the first time I have not given full marks, because whilst I appreciate that my car was given a courtesy clean it was not quite up to your immaculate high standard. Sorry!
As usual the wait to see someone when dropping your car off for a service is far too long. I dont think Ive ever waited less than 20 minutes, and at most have waited near an hour
Because I receive excellent service
There customer service is spot on, communication cannot be faulted and they genuinely care that u have an issue and go to all the lengths to sort it
The Service Adviser was on the phone when I arrived.. I don't think he was told that I was waiting. 3/4 magazines later he finished his call and then started work on his computer. I had to ask him if he had my papers. He eventually found them.
The staff are wonderful at North Oxford, helpful, responsive, no problem at all there.
The gentleman that attended to me was very helpful and for that reason I will give the overall score of 5
Very good service.
As I say, I was disappointed the Adblue level - which did need topping up - wasn't done on the service visit.
Service representative was very polite and professional.
Lucy was excellent.
Polite efficient service always.
Didnt expect to be charged 65 pounds for clearing a blockage in windscreen washer filters on a car less than two years old - seems more of a design fault than wear and tear.
End of warranty check and MOT. Had 2 rear damaged tyres and although North Oxford replacements were very expensive they matched the price, very astisfied with this.
Car serviced on time including brakes
Once the car had been serviced it appeared to be sat outside on the forecourt for 1 hour before we were told it was ready.
It went in for an oil change and micro filter change but it needed a software update.It took 3 hours and it didnt get washed as promised.
Overall service on the day was very good. However, my car required additional work done where the advisor said that I would receive a call later on to book an appointment. No calls were received and I had to follow up myself.
Always like the individual attention and obvious pride they have in working for BMW
Just a shame that wrong number plates were put on the vehicle,which I only noticed when I got home!
See above.Sar lost due to long time from booking to get a loan car.
what I expect from a BMW garage
Service is excellent and costs are reasonable. A couple of months ago I also needed to use their bodyshop; service was very swift with the car back in 24 hours and I was pleasantly surprised at the cost.
The service was very good
All work carried out was fully explained and I got a complimentary car wash. The waiting area is welcoming and comfortable. Staff are very knowledgeable.
Kept informed , polite , efficient
Never had any issues to be dissatisfied.
Car was collected, serviced and had the recall dealt with, all in a timely manor. Very happy.
They always do over and above the required service, and wash the car as well.They are like a family.
Having the job on my car explained and kept informed by phone if need be .
no need for complaits
Fault investigated and verified, and parts ordered. Presented car for repair and dealt with straight away. Free safety check also carried out and car cleaned. Good, efficient, and friendly staff.
Apart from they forgot to reset the service countdown and i had to make a second visit. On the whole they give a outstanding service.
The car was ready for collection on time and had also been washed.
I was pre-allocated to a agent - who happened to be away from his desk at the time I arrived. Basic queueing theory - one line, go to next available agent
Always polite and professional.
Car seemed to get lost in the service process. Was told it was being washed & would be ready in 20 mins. More than an hour later I was still waiting, with no update
Great service although the service representative at the desk was a lot more interested in what was on his desk that dealing with me and getting me on my way. Not great customer service. All other staff I had contact with were exceptional. Very good.
no explanation offered for the unusual wear to the off-side rear tyre.was advised to replace tyre asap as considered less than safe.
When I'm with you guys, you are so lovely and helpful and I'm always happy to wait for my car, working on your great wifi. I'm always going to recommend you :-).
Staff very helpful, courteous, friendly and provide a professional service.
An excellent service from all the staff involved.Even when I found some metal swarf on the passenger seat and footwell It was dealt with quickly and with concern, even the workshop manager came and spoke to me
slight issue with creaking dashboard and spent 2 days removing the dash to fix correctly instead of a quick fix that others may have tried to do.
The service rep was not what I am used to experiencing at BMW and the process of returning my car was very poor again not what I am used to with BMW
Lucy Humphries was very good and efficient.
Car was serviced on time. Customer waiting area was comfortable.
The car was collected from my home and delivered back serviced and clean. There was no effort or wasted time fro me.
Friendly, efficient, good facilities; resolve my warranty issues easily
Quite pleased with last service but did not get any update on how my car was progressing and took 1 hour longer than initially informed with no explanation why it took 3 hours rather than the 2 hours at the initial booking.
The service was fine, but I was a bit surprised I had to wait around 10 minutes or so at both the check-in and collection
The only reason for the 4/5 stars was the wait time in total with only an update on the car as it was nearly done.
Friendly, professional team who keep you well informed. A no surprises basis.
My sales representative (Colin Pritchard) as always provided superb service throughout the whole process making it a pleasurable experience.
The car was serviced well, but the boot was not cleaned
The actual service appears to be fine, the complimentary wash was not, my bonnet had filthy streaks all over it. I then had to wait whilst It was sent back to be cleaned. The answer to question 1 is why I am dissatisfied.
My car needed a new tyre for its MOT, I was told one was in stock then turned out it wasn't so one would be ordered for the following morning. I hadn't heard anything by 1pm so had to chase it up. No one seemed to know anything about my car.
Very professional and flexible when dealing with partly unexpected problems.
I reported low mpg on my 420d (within warranty). I was told: EGR valve, also brake fluid change reqd. I waited. 4 hrs later, after a complete software download (no new EGR valve), I left with a clean car and a bill for £98 incl a std service charge.
Good service ...car taken there by BMW assistance as nearest point to breakdown.Seem to have handled the problem well but time will tell
The customer service provided was excellent.
My customer advisor was very friendly and knowledgeable and the mechanic he brought out was also very helpful.
Oil service was expensive. Expected to have my car valeted as part of the service. It was hoovered in places but generally the car was left as I had sent it - dust etc on panels. Just expected more for the huge cost I paid.
Service was generally good. thought the choice of courtesy car was very strange (218d active tourer).
No reason to be anything but satisfied and still feel the same way
Great environment. Patient staff. Great knowledge.
Everyone at North Oxford BMW were extremely professional and polite.
Simon Clinch extremely efficient and professional
It took 4-5 weeks from order to delivery, there were a few problems on the way, eg: the car was in the 'wrong' part of the country, transporting it to the BMW Centre took a little longer than expected ......... all ended well !