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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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All round excellent service
Service update was given timeously.
Very helpful and did exactly what i was advised.
Much improved service and and attention to customer satisfaction, extremely pleased with the professional service I received and the way I was kept informed by Adam(pre sevice), made me feel once again that BMW do genuinely care about its customers.
If it wasn't for Adam Barrett dealing with the case in keeping me informed at all times. I was prepared to take it to the motoring ombudsman regarding the level of service regarding such an important safety issue. Especially if an accident happened !
Didnt have to wait any longer than expected comfy waiting area
Very pleased with the Service provided.
On the day my expectations on timing were well managed and the work was done to a good standard.
The recent service was one of a few services that went well only thanks to Jamie and the vehicle technician who took care of me. Jamie informed me of the progress of the service at every step of the way right through to collecting my Vehicle
Poor communication between the team. failed to notify me when ready.
All works carried as explained and expected
As above first class kept informed at all stages.
Work completed to a satisfactory standard
Jamie (service adviser) kept me in the loop throughout the service and even discussed things through with the vehicle to make sure everything was as expected. He was honest and transparent, even when there was a delay with the part being delivered.
No complaints, everything was done as requested.
Booked in and delivered to Oxford BMW at required time service dept undertook check, and handed keys back to me well within time frame.
Whilst the overall experience was fairly good, I wasnt overly impressed with Colins customer service, particularly when I stated that the loan car was left with only around 30 miles of fuel and I was in a rush. Also, the clean has left swirl marks.
Had to wait two hours for the work to be done
The only problem experienced was a delay due to the spare part not being available even though it was booked in for this work!!They dis however use their initiative by sourcing a replacement from another job.
BMW UK said they would pay for the whole lot, yet we still had to pay £542 a couple weeks later to get my car back.
Utmost professionalism and costumer service.
The product is good but I think the price was rather high.
Winter wheel changes on two cars - mostly efficient. One winter tyre had a bulge and needed replacement. This took from Thursday to Monday. Why was it not noticed earlier and a replacement found before the cars were brought in?
excellent service and good communication. only improvement comment would be to shorten the servicing time.
Great service and a very professional staff
Service was prompt and waiting arrangements were comfortable
Good customer care & service
Service was done and Lucy called the day before to say that there were re calls that needed to be done could it be done at same time and it was.and no problems found.
Very professional and a pleasant environment to wait
Job completed to my satisfaction.
Oxford is not my local BMW dealership, but they are my preferred dealership. They listen and have repeatedly gone out of their way to understand my needs and make me feel a valued customer. As a woman at a car dealership this is rare client service
Would have been better if repair could have been completed whilst I waited
We arrived at the dealer to you a waring light showing low coolant. They dropped us off at Bicester 30 minutes away and collected us later. The car had been checked and washed.
Organised, helpful and explained everything. The vehicle inspection e-mail provided after the service is always worthwhile and gives me confidence that their are no other problems in addition to those about to be tackled.
The service was carried out on time and my car was returned to me having also been cleaned. The waiting area was comfortable and the complimentary coffee excellent.
Serviced - collected - valeted - good customer service all perfect ?? (unlike Sytner High Wycombe who even forgot to clear the service indicator last year!)
Very professional. I would have given full marks if making bookings by telephone was easier. It took a long time to get through and Online booking was not working
Good service overall
brake light warning light came on again two days after service. I contacted Service but phone always busy. More time lost. Reception promised ring back which never happened! But good. Then warning light went off by itself. But it might not have!
Lucy (the service contact) kept me breast of progress through my two recent visits. The courtesy car provided was of decent spec and was waiting for me all warmed up outside the garage. Little things go a long way.... much better than Audi!
Excellent very pleased
The dealer has made real efforts to address the problems I have had with the car.
The staff are always courteous and do a good job.
Extremely happy with the service I received
Jenna advised me of the price up front and explained all of the elements totalling the cost. It seemed very transparent and honest.
They are very professional
North Oxford garage did everything you would expect a top dealership to do, it would of been extra special if they'd of cleaned the inside of the vehicle as well but as far as the workshop goes they did absolutely everything required
My car was ready for collection ahead of promised completion.
latest visit the problem I had was fixed fast and efficently
All day seemed a long time for software upgrade (after emergency service) but car was not ready at agreed time, and had not been cleaned to the usual standard. However BMW Assistance was fantastically good, getting me going in 1h 20min from 1st call!
The inconvenience of having to arrange another visit to the garage to try resolve a fault that wasn't fixed.
Drop-off & collect loan vehicle - V satisfiedService contact & collection - C satisfiedWork done: Service/under bonnet - No evidence (perhaps a good thing) but with filter changes etc. thought that dust would be wiped off coversValet - F satisfied
Helpful and supportive
Asked to come in at 8.30, I did. I rang to check progress at lunch time to be told that the car had not been looked at. It was not available until the next day. No point in bringing in the car early if your staff are not going to start work on it.
It was a recall. Nice touch sending me a video of the under-car inspection. Only disappointment was that the excess on the courtesy car was huge and I needed to pay £25 to get it reduced to a reasonable level.
your engineers are great, especially the senior Tech. I think his name was Chris. Your Service Advisors need more tech training so they can even understand what I've learned from the web. They did keep to the price on the estimate and this is great
Quick, efficient, kept informed throughout and staff are always most courteous, pleasant and friendly. Prices are correct too; I never come away feeling I have been taken advantage of as a single woman.
Duncan Mew was welcoming as always and would bend over backwards to help me out. The other members of staff that i dealt with were also very friendly and excellent at their job.
I received even more service than I asked for .I was reminded that the car service pack is still valid. I was lent an e bike for the day .
No issues at all
We had a nail puncture to the rear tyre. It was late on Friday evening. Although the BMW assist did most of the arrangement to get us back on the road, BMW North Oxford advise us accordingly, replace the tyre, wash ans vacuum clean the interior
The initial telephone call to book the service was both polite and caring. On arrival all the documents had been prepared, after further enquiry as to any other work to be taken care of, the service was completed on time.
North Oxford Garage has good and attentive staff.
Polite, efficient and couldn't do enough to help. Resolved my issues with M5 without delay.
The overall experience on the day of the service was very good
Excellent. Cannot fault. Always a pleasure to spend a few hours at North Oxford whilst my car is being serviced. Great relaxing office facility provides refreshments, Wifi and all round fine working space.
Friendly efficient team - it would be good to log the service in service book next time but I am sure the can be dealt with retrospectively as it will be registered on your systems
Time efficient and strongly communicated
While the staff greet me very cordially, they do not seem to have a clue about what service is required next and when. They give me completely inaccurate information as I find out when I log in to my account with BMW. As a result I now have no faith
They solved my warranty defect without issue. Although they did try and sell me some paid work to make it worth their while. I was kind of OK with that, but it did slightly irk me, because the car had been in for a service not long before...
Required repairs have been undertaken and completed with no issues or second visits.
Generally good but the story seemed to shift about how severe the wheel damage was, from its needs replacing urgently to its fine, just keep an eye on it.
was seated quickly with the check in person who was very polite and helpful
They kept informed and I also raised a fault on the day that they were able to investigate on the car and resolve which was fantastic.
Very efficient service
The service was done and the car cleaned.
Minor task but completed as anticipated.
They took care of the MOT very fast and even fit me in for a same day session.
The guy looking after me was great. Did all he could to expedite and kept me informed of progress.
See answer to question 1, however, I would like to add that personal attention and customer service was excellent
Always good service, I love the video updates on the initial inspection when you are having the car serviced. You feel more part of the process rather than a bystander waiting for it to arrive.
did what they said they would do and explained what was happening
Would have been completely satisfied but feel labour costs are somewhat high for relatively straight forward tasks.
Adam was very knowledgeable and good at keeping me informed
Very satisfied with the service. We could not isolate a noise from the drivers door as it could not be assessed during the road test. The car will need to come back in to get this looked at and fixed.
See above. This is the largest purchase I've ever made apart from my home, so was expecting professional, efficient and pleasant customer care. While the salesman was pleasant he didn't seem to know the cars well, and it certainly wasn't efficient.
Good sales service, good introduction to the car and, so far, very good car
Would have potentially converted the kidney grille to a all black one. Asked two separate salespeople for a price. Never came back to me.
Always courteous. Kept well informed at all times.
Our sales rep was very good but disappointed with the after sales service. No hand book in the car and now the Gap/alloy/scratch insurance has incorrect address. Still waiting on this to be rectified....having to keep chasing.
It was good but not as great as it has been but that isn't the dealer that is more to do with BMW group attitude to customers.
Good communications during order, build, and dlivery
Very good communication, including listening. Did not overpush unwanted products.
Josh and his boss made me welcome and made everything very quick, easy and clear. They took time and trouble to make sure everything went smoothly with mimimal input from me!
The sales advisor (lucy Johnson) was helpful, well informed and honest.
Adrian was a pleasure to do business with, very attentive and genuinely interested in me as a customer.
All good nothing to add.
Lucy at North Oxford was very attentive and I was kept informed at every possible stage.
Paul Smith and his team were excellent to deal with, I have dealt with him for a long time now and am very pleased with the experience.
cant fault perfection
I'm supposed to get a like-for-like car replacement. I miss my cruise control. A feature which i do use!!! If not for this, i would rate this Very Satisfied!!
Couldnt have asked for more
Very satisfied - quick delivery after purchase and very clear handover.
On pick up, the new car had a dent in it. Although certainly not his fault, Joshua flagged this and took steps to get things sorted out its the minimum of inconvenience to me. Nonetheless it was disappointing to collect a brand new car with a dent
The staff at North Oxford Garage were very friendly and helpful. No pushy sales talk.
The car exceeded my expectations and the handover was very good explaining all the numerous features which some I am still learning
Great service throughout,
No fault with the sales team as all excellent. Do not understand how a car can have a PDI inspection and it still left in Transporter mode. All issues were dealt with but after I left the garage.
Sales team as usual were very good
Lucy Johnson made my experience exceptionally positive. She is a fantastic asset to BMW and an ambassador of the brand that I have bought in to.
clear explanation of the choices available and regular follow up once the decision to buy had been made.
First class. The North Oxford Sales Executive with whom we dealt, Lucy Johnson, was outstanding in her approach to our purchase and subsequent delivery. This support has also continued post purchase.
Natasha is the best sales person and I will continue to always deal with her.
There was very little to fault.
Everything went very smoothly.
Got me a great deal, on a fantastic car, and great service throughout.
Excellent and helpful staff.Special mention to Stella at North Oxford sales team. Credit to BMW.