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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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As I say, I was disappointed the Adblue level - which did need topping up - wasn't done on the service visit.
Service representative was very polite and professional.
The car was services when we needed and was done well.
Lucy was excellent.
Polite efficient service always.
Didnt expect to be charged 65 pounds for clearing a blockage in windscreen washer filters on a car less than two years old - seems more of a design fault than wear and tear.
End of warranty check and MOT. Had 2 rear damaged tyres and although North Oxford replacements were very expensive they matched the price, very astisfied with this.
Car serviced on time including brakes
Once the car had been serviced it appeared to be sat outside on the forecourt for 1 hour before we were told it was ready.
It went in for an oil change and micro filter change but it needed a software update.It took 3 hours and it didnt get washed as promised.
Overall service on the day was very good. However, my car required additional work done where the advisor said that I would receive a call later on to book an appointment. No calls were received and I had to follow up myself.
Always like the individual attention and obvious pride they have in working for BMW
Just a shame that wrong number plates were put on the vehicle,which I only noticed when I got home!
See above.Sar lost due to long time from booking to get a loan car.
what I expect from a BMW garage
Service is excellent and costs are reasonable. A couple of months ago I also needed to use their bodyshop; service was very swift with the car back in 24 hours and I was pleasantly surprised at the cost.
The service was very good
Polite and efficient service
Kept informed , polite , efficient
All work carried out was fully explained and I got a complimentary car wash. The waiting area is welcoming and comfortable. Staff are very knowledgeable.
Never had any issues to be dissatisfied.
Car was collected, serviced and had the recall dealt with, all in a timely manor. Very happy.
They always do over and above the required service, and wash the car as well.They are like a family.
Having the job on my car explained and kept informed by phone if need be .
no need for complaits
The car was ready for collection on time and had also been washed.
Fault investigated and verified, and parts ordered. Presented car for repair and dealt with straight away. Free safety check also carried out and car cleaned. Good, efficient, and friendly staff.
Apart from they forgot to reset the service countdown and i had to make a second visit. On the whole they give a outstanding service.
I was pre-allocated to a agent - who happened to be away from his desk at the time I arrived. Basic queueing theory - one line, go to next available agent
Always polite and professional.
Great service although the service representative at the desk was a lot more interested in what was on his desk that dealing with me and getting me on my way. Not great customer service. All other staff I had contact with were exceptional. Very good.
Car seemed to get lost in the service process. Was told it was being washed & would be ready in 20 mins. More than an hour later I was still waiting, with no update
Staff very helpful, courteous, friendly and provide a professional service.
An excellent service from all the staff involved.Even when I found some metal swarf on the passenger seat and footwell It was dealt with quickly and with concern, even the workshop manager came and spoke to me
no explanation offered for the unusual wear to the off-side rear tyre.was advised to replace tyre asap as considered less than safe.
When I'm with you guys, you are so lovely and helpful and I'm always happy to wait for my car, working on your great wifi. I'm always going to recommend you :-).
Quite pleased with last service but did not get any update on how my car was progressing and took 1 hour longer than initially informed with no explanation why it took 3 hours rather than the 2 hours at the initial booking.
Lucy Humphries was very good and efficient.
Friendly, efficient, good facilities; resolve my warranty issues easily
The car was collected from my home and delivered back serviced and clean. There was no effort or wasted time fro me.
The service rep was not what I am used to experiencing at BMW and the process of returning my car was very poor again not what I am used to with BMW
slight issue with creaking dashboard and spent 2 days removing the dash to fix correctly instead of a quick fix that others may have tried to do.
Car was serviced on time. Customer waiting area was comfortable.
The service was fine, but I was a bit surprised I had to wait around 10 minutes or so at both the check-in and collection
The only reason for the 4/5 stars was the wait time in total with only an update on the car as it was nearly done.
Friendly, professional team who keep you well informed. A no surprises basis.
The car was serviced well, but the boot was not cleaned
My sales representative (Colin Pritchard) as always provided superb service throughout the whole process making it a pleasurable experience.
The actual service appears to be fine, the complimentary wash was not, my bonnet had filthy streaks all over it. I then had to wait whilst It was sent back to be cleaned. The answer to question 1 is why I am dissatisfied.
My car needed a new tyre for its MOT, I was told one was in stock then turned out it wasn't so one would be ordered for the following morning. I hadn't heard anything by 1pm so had to chase it up. No one seemed to know anything about my car.
Very professional and flexible when dealing with partly unexpected problems.
I reported low mpg on my 420d (within warranty). I was told: EGR valve, also brake fluid change reqd. I waited. 4 hrs later, after a complete software download (no new EGR valve), I left with a clean car and a bill for £98 incl a std service charge.
Good service ...car taken there by BMW assistance as nearest point to breakdown.Seem to have handled the problem well but time will tell
Service was generally good. thought the choice of courtesy car was very strange (218d active tourer).
Oil service was expensive. Expected to have my car valeted as part of the service. It was hoovered in places but generally the car was left as I had sent it - dust etc on panels. Just expected more for the huge cost I paid.
My customer advisor was very friendly and knowledgeable and the mechanic he brought out was also very helpful.
The customer service provided was excellent.
The car was completed within the time frame when we left the car.
The service from the staff is good, the surroundings are stimulating and interesting. Coffee's good too!
I received polite and helpful service from all the members of staff.
Had to wait to pick up car at end of day as had to deal with specific Service Advisor who was with another customer. Meanwhile there were other Advisors free. Otherwise good.
Whilst not purchasing our BMW vehicles from North Oxford BMW they have provided a level of service which meets our brand expectations although we have experienced a level of service at other BMW dealers which goes beyond our expectations.
efficient, friendly, helpful staff
I was not offered the opportunity to replace the tyre marked in the safety check, nor was the issue mentioned to me.
Good communication and customer service
All very good except that the replacement tyres weren't available on the day of the MOT despite me pre-ordering them over the telephone before hand.
The staff mainly
Consistently reliable sevicd
Usual good service with nice welcome
Sorted out my ad blue top up
Consistently high levels of service and a feeling that the staff genuinely wants to take care of the customers.
The service from the North Oxford was very good. I could not give full satisfaction as the price of the service was initially quoted significantly lower than actual cost.
Greeted on arrival service and MOT done on time. Altogether a well service team.
This time they had time to clean inside and out. Both collected and returned to my house.
They keep you informed about what is happening with the car and how much time it will take . It is a friendly environment to spend some time .
Work carried out ok
Service seems less welcoming aand personal than previously
Well managed service. Like the video.
I had an appointment for 2pm, the car wasn't moved for another hour after that wasting my time.
The staff are polite and friendly. The environment is comfortable while waiting. During the wait I was able to talk to a salesman about the BMW range that I might be interested in without a 'hard sell' technique
Still awaiting a call back after leaving 3 messages for a price on new tyres having been told the front tyres will need replacing.
Good service but took a third visit to find fault and repair satisfactory.
What I came in for was done competently and I was as usual treated well while I waited for the task to be completed.
The personal attention was good, but the problem was not fixed.
Due to the tyres not being in stock.
Same as above.
in general, satisfied
Efficiently completed and good value for money for a dealership. I must say this was not the case a two years ago when I found it expensive and the staff unknoweldgeable, so went elsewhere a year after that. Glad that it has improved now.
Excellent customer service, they bent over backwards to make things easy and convenient for me. The feedback on my vehicle was comprehensive and relevant, and I thought that the technician's video as a great idea.
Most things were good, but I was disappointed at the prices charged for a new tyre
Time prompt quick
Was told that the engine management light was on,I was told that a cable may have been chewed and it would cost approx £700 to investigate 12 months ago. Car runs fine. Recent visit, the engineer said it was off.upon starting sure enough it was on!
The work of Adam Barrett was first class.The work was difficult and therefore lengthy but Adam kept me apprised of progress at all times.
I went in as my near side mirror doesn't tilt down when the reverse mode is active. The garage replaced my mirror, but didn't solve the problem as it still doesn't tilt. Clearly he would have realized it wasn't working when he parked my car up.
The mot was carried out fine and I felt looked after but I left with a sour taste after feeling like they tried to con me
Nice welcome from initial receptionist who immediately offered to get our grandchildren a hot chocolate and a biscuit. Friendly and very efficient service from car service receptionist, Lucy, who kept us informed throughout. Also Sam in showroom.
Professional service, comfortable waiting area, nice coffee !
Friendly approach of the service desk
Easy to book in, good service.
kept me informed but did take a few days
All the staff were extremely pleasant and helpful which made my visit a pleasure.
Still unsure why I was asked to pay £20 for the use of car whilst my car was with you for the day. I understand if it was for a service, but it was in for problems under warranty. Wasn't asked to pay when was in with you previously.
As above, plus you have to book a long way in advance to get a replacement car whilst yours is in.
See above. Seamless and very helpful
No reason to be anything but satisfied and still feel the same way
Great environment. Patient staff. Great knowledge.
Everyone at North Oxford BMW were extremely professional and polite.
Simon Clinch extremely efficient and professional
It took 4-5 weeks from order to delivery, there were a few problems on the way, eg: the car was in the 'wrong' part of the country, transporting it to the BMW Centre took a little longer than expected ......... all ended well !
Always a great experience getting a new BMW
The purchasing procedure and the handover of the new vehicle seemed long drawn out, ie 2.5 hours compared with previous experiences with BMW. However, the staff were very polite, pleasant and seemingly efficient.
great experience but number plate fell off
No issues with the purchase, kept well informed, liked the status updates from BMW about the car build. Gives it a personal touch.
Knowledgeable, attentive and objective advice provided by my sales executive.
Completely professional and friendly - the sales exec came in on a weekend of to hand over the car
good service there was never any pressured to buy.
i got what I wanted, how I wanted it
Adrian was excellent to deal with, a shame he has left.