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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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THE BMW X3 M SPORT.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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BMW 440i Coupe with M Accessories

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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BMW i8 Roadster

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0% Finance on all BMW Service & Repairs

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1.9% APR on all BMW X1 models

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The new BMW X2

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We've raised over £1000 for Sobell House

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Tyre Safety

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Oxford Half Marathon

We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Impress with the new BMW Shadow Edition

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

Jonathan Martin

Group Vehicle Stock and Buying Manager

Matthew Wilson

Group Financial Controller

James Alder

New Car Sales Manager
  • Department Sales

Paul Smith

New Car Sales Manager
  • Department Sales

Nick Tanney

New Car Sales Manager
  • Department Sales

Duncan Mew

Used Car Sales Manager
  • Department Sales

Simon Faulkner-Barrett

Used Car Sales Manager
  • Department Sales

Will Griffiths

Used Car Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Aftersales

Adam Hitchcox

Service Manager
  • Department Aftersales

Philip Keyte

Service Manager
  • Department Aftersales

John Masters

Parts Manager
  • Department Aftersales

Adrian Earp

New BMW Product Specialist
  • Department Sales

Jason Pavaday

New BMW Product Specialist
  • Department Sales

Natasha Douglas

New BMW Product Specialist
  • Department Sales

Simon Clinch

New BMW Product Specialist
  • Department Sales

Lucy Johnson

New BMW Product Specialist
  • Department Sales

Joshua Paul

New BMW Product Specialist
  • Department Sales

Andy Milligan

BMWi Senior Consultant
  • Department Sales

Victoria Hare

BMWi Genius

Amber Gulham

Used BMW Product Specialist
  • Department Sales

Chris Bidwell

Used BMW Product Specialist
  • Department Sales

Colin Pritchard

Used BMW Product Specialist
  • Department Sales

Darren Peck

Used BMW Product Specialist
  • Department Sales

Darren Cole

Used BMW Product Specialist
  • Department Sales

Gareth Crosby

Used BMW Product Specialist
  • Department Sales

Colin Osborn

BMW Service Advisor
  • Department Aftersales

Jamie Herbert

BMW Service Advisor
  • Department Aftersales

Jenna Hughes

BMW Service Advisor
  • Department Aftersales

Lucy Humphries

BMW Service Advisor
  • Department Aftersales

Rozeena Ali

BMW Service Advisor
  • Department Aftersales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was unhappy with Swindon due to a lack of communication whenever my car was with them. North Oxford have restored my faith in BMW. I don't know if it was the excellent Service Manager Jamie, or the garage in general but comms were great. Thank you!

Service

Greeted and car booked in very efficiently. Fast Diagnosis and rectification. Great communications from the service rep

Service

The advisor was fantastic, professional, friendly and informative. I can’t fault a thing. The only point I could make is to receive a fuller breakdown of the work completed, my batteries seem to be a lot better since the service but not sure why.

Service

Colin was very helpful, kept me informed of progress and managed my experience very well indeed. Thank you.

Service

not explained in nice way the gentleman was given me a poor information and dont have positive attitude may be because im a foreign person

Service

I was told after the car had been serviced that my rear washer jet was blocked , I thought this would have been carried out as part of the service.

Service

The issue I wanted checked wasn’t

Service

Prompt and helpful service

Service

All round excellent service

Service

Service update was given timeously.

Service

Much improved service and and attention to customer satisfaction, extremely pleased with the professional service I received and the way I was kept informed by Adam(pre sevice), made me feel once again that BMW do genuinely care about its customers.

Service

If it wasn't for Adam Barrett dealing with the case in keeping me informed at all times. I was prepared to take it to the motoring ombudsman regarding the level of service regarding such an important safety issue. Especially if an accident happened !

Service

Very pleased with the Service provided.

Service

The recent service was one of a few services that went well only thanks to Jamie and the vehicle technician who took care of me. Jamie informed me of the progress of the service at every step of the way right through to collecting my Vehicle

Service

All works carried as explained and expected

Service

On the day my expectations on timing were well managed and the work was done to a good standard.

Service

Poor communication between the team. failed to notify me when ready.

Service

As above first class kept informed at all stages.

Service

Work completed to a satisfactory standard

Service

Jamie (service adviser) kept me in the loop throughout the service and even discussed things through with the vehicle to make sure everything was as expected. He was honest and transparent, even when there was a delay with the part being delivered.

Service

Whilst the overall experience was fairly good, I wasn’t overly impressed with Colin’s customer service, particularly when I stated that the loan car was left with only around 30 miles of fuel and I was in a rush. Also, the clean has left swirl marks.

Service

Booked in and delivered to Oxford BMW at required time service dept undertook check, and handed keys back to me well within time frame.

Service

Had to wait two hours for the work to be done

Service

excellent service and good communication. only improvement comment would be to shorten the servicing time.

Service

BMW UK said they would pay for the whole lot, yet we still had to pay £542 a couple weeks later to get my car back.

Service

The product is good but I think the price was rather high.

Service

Winter wheel changes on two cars - mostly efficient. One winter tyre had a bulge and needed replacement. This took from Thursday to Monday. Why was it not noticed earlier and a replacement found before the cars were brought in?

Service

Great service and a very professional staff

Service

Service was prompt and waiting arrangements were comfortable

Service

As Above

Service

Very professional and a pleasant environment to wait

Service

Serviced - collected - valeted - good customer service all perfect ?? (unlike Sytner High Wycombe who even forgot to clear the service indicator last year!)

Service

The service was carried out on time and my car was returned to me having also been cleaned. The waiting area was comfortable and the complimentary coffee excellent.

Service

Organised, helpful and explained everything. The vehicle inspection e-mail provided after the service is always worthwhile and gives me confidence that their are no other problems in addition to those about to be tackled.

Service

Job completed to my satisfaction.

Service

Jenna advised me of the price up front and explained all of the elements totalling the cost. It seemed very transparent and honest.

Service

My car was ready for collection ahead of promised completion.

Service

brake light warning light came on again two days after service. I contacted Service but phone always busy. More time lost. Reception promised ring back which never happened! But good. Then warning light went off by itself. But it might not have!

Service

Lucy (the service contact) kept me breast of progress through my two recent visits. The courtesy car provided was of decent spec and was waiting for me all warmed up outside the garage. Little things go a long way.... much better than Audi!

Service

All day seemed a long time for software upgrade (after emergency service) but car was not ready at agreed time, and had not been cleaned to the usual standard. However BMW Assistance was fantastically good, getting me going in 1h 20min from 1st call!

Service

Excellent very pleased

Service

They are very professional

Service

latest visit the problem I had was fixed fast and efficently

Service

The dealer has made real efforts to address the problems I have had with the car.

Service

Would have been better if repair could have been completed whilst I waited

Service

North Oxford garage did everything you would expect a top dealership to do, it would of been extra special if they'd of cleaned the inside of the vehicle as well but as far as the workshop goes they did absolutely everything required

Service

We arrived at the dealer to you a waring light showing low coolant. They dropped us off at Bicester 30 minutes away and collected us later. The car had been checked and washed.

Service

Very professional. I would have given full marks if making bookings by telephone was easier. It took a long time to get through and Online booking was not working

Service

Good service overall

Service

Extremely happy with the service I received

Service

The staff are always courteous and do a good job.

Service

Oxford is not my local BMW dealership, but they are my preferred dealership. They listen and have repeatedly gone out of their way to understand my needs and make me feel a valued customer. As a woman at a car dealership this is rare client service

Service

Great and friendly customer service. Lucy Johnson and her entire team made the process easy and memorable!

Sales

Solid gold experience.

Sales

Lucy kept me in touch with the progress of the car and accommodated my need to delay collection

Sales

Excellent interaction with BMW North Oxford. I felt very valued as a customer.

Sales

I was very satisfied with the purchase and handover.

Sales

Good sales service, good introduction to the car and, so far, very good car

Sales

See above. This is the largest purchase I've ever made apart from my home, so was expecting professional, efficient and pleasant customer care. While the salesman was pleasant he didn't seem to know the cars well, and it certainly wasn't efficient.

Sales

Cannot fault

Sales

PERFECT!

Sales

Would have potentially converted the kidney grille to a all black one. Asked two separate salespeople for a price. Never came back to me.