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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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Good Customer service and I like the video of the technician given me a summary of what he found in the car.
It has taken 2 years to solve a problem but the garage staff have worked hard to put things right.
The work was fine but had I known when I booked that my car wouldn't be ready until 5pm and wouldn't be started on until lunchtime I wouldn't have brought it in fo 9 am.
Good team. Colin excellent.
The fault that I had specifically identified (low pressure on rear left hand tyre) was not dealt with, and I had to take the car back the following day
I was warmly greeted and my car was well cared for ! I had a personal service which was much appreciated . Thank you .
I did have to bring the car back after the warranty work, but it was dealt with very well.
You give a full report of any faults and provide recommendations regarding their importance
We brought the car in without an appointment because of a problem; even though busy, the service team slotted the car into the schedule and without a couple of hours the car was ready for collection... amazing service and very much appreciated!
Other than the issues identified above, I was satisfied with the service provided.
My car is collected from my homeand taken for a service and returned the same day.
Helped and kept informed superbly by service receptionist Rozeena Ali.
Convenient while you wait service that was kept to agreed time schedule and agreed price
Because there's a warranty issue with the alloy wheels and you've refused to accept it, so I'm now having to take I dependant advice.
Everything went fine.
Very good free wash and no pressure to buy anythinh
Have to book a further appointment
I had arranged for my Car to be picked up from my home but unfortunately this was forgotten so I had to take it in and wait for the service to be completed
As described above, there were some issues with the sale, and rather more effort than I might expect with a BMW purchase was required to finally get them resolved.
No quality control by the garage to assess that the tasks booked were completed before hand back of the vehicle.
Despite having booked an appointment and having received text confirmation, Oxford knew nothing about my visit and were not expecting me.
N Ox were able to collect and deliver the car from/to my home
Failure to follow through on a commitment.
On time, exc service, no issues
all points covered at all times
Excellent Customer Service, even when there was a "blip" in the booking system they rectified it immediately
Did exactly what I was booked in for and expected
No complaints. Smooth MOT and repairs and call to update me on progress
Warranty problems for a vehicle within warranty
never any problems.
Service was excellent but I had to wait four weeks to get a booking
The initial repair led to a further fault which was frustrating but the customer service representative Jenna Hughes was amazing and went out of her way to help us and put our minds at ease.
Seemed little understanding of what I had told them was a problem with the car.Wanted to charge me for diagnostic but never contacted me to ask for permission.I had to call to see if car was ready for collection before I was told this.
Especially liked the video of the complimentary vehicle check. If you are a car enthusiast (as I am) this is a nice extra.
The service was carried out whilst I waited and was very quick and efficient.
Excellent service/reception by John.
I was kept informed at every stage and video of health check is an excellent plus.
Because Stuart the technician, Lucy the service adviser and the general Mr Philip were all so helpful and "on It" !! As is the rest of the team at N O G who are all pleasure to deal with - perfect !!!
Problem reoccured almost immediately after collecting the car. Also I have a long-standing problem with a spare key not being provided when I purchased the car. I had expected better support in dealing with the fellow dealership to resolve this issue
When I brought the car in for the first MOT I was told it would be two hours and I could wait. In fact it took three hours and I had to persist to get it back in the three hours!
I needed a part quickly (something I'd damaged myself) and, having sorted out what I needed in the morning, and knowing it wasn't a stock item which didn't surprise me, I was still able to collect it in the afternoon
It had nothing to complain about
Jamie was very courteous and helpful. I was also allowed to use the waiting area with my dog as the car wasn't completely ready when I came to collect it. I was offered a bowl of water for the dog which was very nice.
The Service representative (Jenna?) was very good and helpful. However, it seems BMW guidelines meant that I had pretty much no choice but to take my vehicle home at the end with below limit disk thickness and dissatisfied with the experience.
Excellent service and care provided. Friendly and supportive. Great facilities
Apart from one item, the visit went well
Being charged for new engine oil which I believe wasn't actually changed. On returning to the garage, this was changed in my presence. I have a sample of the oil that was removed and It is clear to see that this was the original, used oil. Not good.
Because the issue was resolved.
See previous reply
Picked car up from home and checked with me on work needing doing
Phoned me if they had any queries with my requests
Efficient and courteous service
Outstanding personnel at North Oxford Garage.
my car was in for an oil service, when i checked the oil level the following day it was less than half full! Surely the oil level should be at the correct full level
Your service receptionist, Graig Parkin was very helpful and all the work requested was carried out.
The lead time for an appointment with a loan car was very long. Other than that the service was exemplary.
Experience with staff and work completed were excellent
Overall the service was very good however I booked my service online requesting a courtesy car, I also called to double check booking again requesting a courtesy car and when I arrived no courtesy car was given. I understand there is a 2 month wait b
Unhappy to be paying now for RTTI that I've only had for 18 months from new
For recent fixing of minor problem, the motor was collected from, and returned to, my home address by Jenna Hughes. This saved me much inconvenience.
Very friendly and great service
I went in for 2 new front tyres and the service team spotted my rear tyres were almost blown on the inner rims. Quite how they hadn't blown was s miracle!
Very efficient and timely. Car was washed at the end.
In the emails, it was a bit weird when i was not addressed by name. I also felt uncomfortable and pressured by the service advisor who wanted me to move the insurance process forward. She could not understand that i had no control over that process.
Car ready on time and coffee as good as ever
My cars first service was trouble free as expected.
Your staff are always professional and friendly and the centre in welcoming and well equipped.
Reliable, prompt and courteous service
Great manager and service team. Adam Hitchcock was very co-operative with regards to vehicle drop post repair
My issue was sorted. Courtesy car was amazing, it was the After Sales Manager's car. Following the service there was a noticible improvement in the performance.
Dissatisfied as detailed above.
Friendly helpful with the hire car but had to wait ages to get a booking. Bottom lines is they haven't fixed the faults and it's going to need yet another visit
A long overdue return to a better service right from meet and greet to getting the job done on time.
No problems and good advice given.
Everything was done to my satisfaction.
Jamie was polite and friendly and there were no nasty surprises
Excellent customer service. Clear communication
as above. efficient and friendly
Have used North Oxford Garage for nearly 20 years. Service has always been excellent
Misdiagnosed water leak and charged me for checking a recall related safety item, which was still not satisfactorily confirmed as safe.
Good service and relaxed atmosphere at the garage
I needed an end of warranty and mot test. I also needed a rear tyre and brakes. I then discovered my 5 year service plan had expired. I have done over 50, 000 so i wasn't covered for this either! they forgot the to replace the tyre, so another trip
Would have waited for the car if I'd known how little time the service would take. Told 4 new tyres required when it was only the front 2. Otherwise excellent service.
I was told it would take an hour but it took over 2 hours and then they didn't have time to give it a wash.
Good service, pleasant staff members.
The service staff were very helpful
Work performed as required and billed as expected.
As above comments
because I was completely satisfiedhttps://nspeuwebp.bmw.com//webApp/bmwuk_surveys_aftersales?surveyId=%40s7hL87kQPTlIK8KJnLOunw%3D%3D&isFromEmail=true#
Picked my car up when stated and kept me informed at all times
Generally very good; personal service, communication good
I was very happy with the service received although I was a little disappointed by the cleaning of the nside of the car. My inner windscreen was smeary and I do think it would be nice if the dashboard etc were wiped down.
Friendly and efficient service. Particularly appreciated the diagnostic video and the phone call to discuss any extras (tyres in my case). Seem to have lost signal since my service though causing a loss of some functionality.
I wasn't advised of anywhere to wait whilst waiting for my husband to arrive and collect me as no loan car available.
Sold a faulty car - told it was fixed when it hadn't been - had to chase a lot on the progress throughout time it was being repaired
The staff was very good
Service Manager, Phil, & Service Advisor, Jenna, were excellent; caring for both our well being & vehicle following our car accident. They efficiently organised the car's pre-reserved service, urgent repair at the body shop & use of a courtesy car.
Took car in for a new startermotor(car only just over 4 years old and purchased new from you and was my second new purchase)-had a video link sent to my phone and surprised to hear no mention at all that startermotor was fixed and car was ready.
Great service from all staff
The car was in for its first service, basically an oil and filter change that was supposed to take an hour and a half. In fact, it was eight days before I got the car back. Somehow a processor became damaged and needed replacement.
I had booked the MoT in December, but when I rang on Saturday January 12 to confirm, whoever took my call couldn't find the reservation on the firm's system. This is unsettling. My last reservation - the repeated inaccurate spelling of my surname!
The garage carried out all that was required in the allotted time slot. Even when waiting for the car to be cleaned I was kept informed of progress at all times
Inexpensive well organised service
The initial troubles with getting the car picked up on the day agreed, and the fact I had to chase the garage to find out what was going on.
read above waffle... such a shame as when I had the brake fluid changed last year it was a quick and friendly experience, which was why I drove all that way just for an mot.
As per previous answer. The rest of the service was fine.
Disappointed to find my wheels with corrosion around centre caps are not covered under warranty. Also the inspection flap underneath the engine tray was left flapping - I had to secure it myself.
fairly good service. The booking times are a little long hence 3.9
All work carried out as agreed
Told to arrive at 8am as needed car for whole day to review diagnostics of shaking. I asked to collect the car at 4pm to miss traffic. Confirmed this would be fine. Arrived at 4 and engineer only just looking at car from 3.30. Ridiculous
All great, thank you.
Does not get full marks as I have since been informed that I could have had the sat nav updated. Therefore another trip to the dealership.
Technician explained everything to me
You fitted 3 new tyres and these were properly inflated. The remaining tyre was not inflated to the correct pressure.
Was unhappy with Swindon due to a lack of communication whenever my car was with them. North Oxford have restored my faith in BMW. I don't know if it was the excellent Service Manager Jamie, or the garage in general but comms were great. Thank you!
All was great from the service angle
I had a good experience. Enjoyed being with both Adrian andHaydn. Haydn showed me great patience and kindness in the test drive given my first driving experience with an automatic. Very much appreciated and I bought the car! ??
All good and well planned.
Everything just worked!
The process was so easy and I was kept informed with progress throughout the transaction.
Sales staff kept me update about purchasing progress regularly. On hand over day, he explained every function of car and answered every question I had.
I am always well treated by sales, service and management alike.
I don't think the salesperson was very good at explaining all the features of the car there should be a more in-depth programe
Good service from start to finish - I have purchased many BMW cars & motorcycles from this dealership and always had great service.
My experience of purchasing my new BMW was excellent right from arranging a test drive to collecting my new car. It could not have been better and Simon Clinch kept me informed throughout the process and was extremely helpful. Perfect.
another great purchase
See above. Attentive, friendly and highly competent service from Adrian Earp our sales advisor at North Oxford BMW
Excellent attention and service from all staff especially Natasha Douglas
Lucy Johnston was great - very helpful
Very good communication. Every need catered for. Treated with respect
Sales staff went out on a limb to provide just whatI wanted, with coffee and biscuits thrown in! Thank you Simon Clinch.
The customer service was excellent
Good customer service and friendly atmosphere
Lovely showroom, lovely staff, peaceful place and always a cup of tea on hand, browsing the showroom with no pressure, lots of perfectly presented cars on show, made to feel welcome, a trip around the motorcycle side gave me the same impression.
All to do with the salesman and his attitude
Again this is because of the way the salesman's boss was with me. I would stress Rob Dennison the sales guy was fantastic & I would give him top marks throughout.
Great and friendly customer service. Lucy Johnson and her entire team made the process easy and memorable!