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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
Seemed to do a good job and I really appreciated them being able to fix the car quickly to allow me to get back and look after my sick partner.
From start to finish it is felt as though you mattered to all the staff that I was in contact with.
My X1 was due for its first service and North Oxford Garage provided excellent support; they arranged for my car to be collected and returned. On return, I found that it had been cleaned and valeted. I cannot recommend them highly enough. Top marks.
Very satisfied, everything explained to me, attention to detail.
Always good service from the dealership
Staff super friendly and helpful
Generally good experience
Everything was perfect
Excellent staff l, brilliant informative service
efficient as usual
I don't believe their customer services act on behalf of their loyal customers
Professional and friendly service
It was an excellent vehicle service experience, no issues or delays whatsoever.
I am fully satisfied with the recent MOT procedure despite Corona virus problem.
Rozina is a star!
Very nice staffs
dan merrymen always does a good job on my bmw drives better every time comes out of your service area
Really positive. Team couldn't have been more helpful, even finding me office space so I could make a conference call.
Your service and customer relations are first class and having used this garage for decades I have personal with some of your personnel.
Great friendly service
Jodie was very helpful even with booking my car in for warranty work she kept me updated with the process and work as you needed the car for a few days.
HELPFUL ,POLITE AND UNDERSTANDING,IMMEDIATELY LOOKED INTO A FAULT AS WE HAD HOLIDAY PLANS AND NEEDED THE CAR
Everything was explained and the costs involved given
well organised, efficient, courteous
Fast helpful service
Efficient and well-organised
I could not fault the service experience I got from your team, in fact it should be another 10 stars
I have bought numerous vehicles from them and the service I receive is always amazing.
Reception area well presented, bright and looked professional.
Service or repair work carried out on my car,has always been to a very standard.
Provided with clear and accurate information about vehicle and estimated time for work to be undertaken. All work undertaken to high standard.
Liked the personal level of service provided
Quick and professional service
Really impressive and efficient service - from booking of appointment to completion of the work.
On time and efficient
They provide a good service
Efficient and professional when dealing with customers
Welcoming and COVID safe. Caring and considerate reception with refreshments available whilst you wait. Keep you informed of progress whilst waiting. The recently refurbished showroom and service area are excellent. Easy to explore models during wait
Very friendly staff, a very personal approach by the service receptionist overall a very nice experience
Thanks to Matt Foley & Chris Coote
Very quick service.
Good experience from arrival to departure
Dropping car & picking it up was easy and efficient
Service carried out without any issues
all happened on time
The service representative and the entrance receptionists were excellent as you would expect.
Have always had good service. Jodie kept me informed on the progress of my car whilst it was being dealt with. A lovely, helpful and polite young lady.
Very good service
All work completed on time. Value for money.
greeted at door, personal service all on time and no delays
Serviced as required. Extra checks done. Good feedback.
Lucy was very efficient and helpful in organizing the booking, customer care and selling the service plan
Had no issues of any description
Usual care and attention and great to see the new extension open.
They sorted out all my problems with my car
Good customer care
Always well looked after. Polite and welcoming staff clear and informative
Well looked after whilst waiting for my vehicle and for paperwork to be completed this is a great help as I am very elderly!.
Was looked after the moment I got to the door, problem with the leak was fixed the same day! Very helpful staff and friendly
Diagnosed the problem and conducted the fix in a timely manner.
Service on car efficient. Car came back looking spotless. Initial offer of pick up and return was incredibly helpful. We didnt know you did that.
Sry helpful always tried to put things right, Phil, Roseena and Jenna were all great.
Observed suspected problem with TPMS unit on used approved car, under warranty. They listened to what i'd observed, took in onboard, and investigated in a targeted way based on this until they found the issue. then fixed.
No problems, Kept informed of progress frequently
Issue was resolved satisfactory
Easy to book and work carried out on time
Ease of making an appointment. Staff always knowledgeable, efficient and courteous Pleasant refurbished premises.
Rosina and all the representatives were really friendly and approachable
collection and delivery of my car made the service experience very easy in these difficult times
Because I think good service should be acknowledged
I could not fault it. It was easy to book the car. The whole process was explained and I was contacted when they said I would be.
Always a thorough job done
very clean and safe environment. Car looked at in detail and a minor fault resolved in a professional manner.
Fantastic, first class service as always.
Five stars what more do you want. Jenna excellent.
Work was commenced on time Car was completed within the expected time period Car was returned clean Price was as advised
The staff who served us was nice and professional.
No complaints at all
Car serviced on time with good advice regarding state of tyres
Helpful staff, job done in good time
Prompt efficient service with good communication.
Can't really fault the service
Adam and the Service Advisor team accommodate those who want to know more about why a specific resolution plan is appropriate for your vehicle.
Good customer service, clear communication.
Good communication and service. Service rep (Jamie?) particularly good.
were able to respond same morning with an appointment for a new tyre, and the matching tyre was held in stock
It's all about how you leave the customer feeling. You took the customer from his initial expectation (i.e. this is a warranty job that won't cost me) to a rational explanation as to why it wasn't, and to an acceptable and pleasing outcome.
Overall a great service.
I've had a few issues with my car since buying it but they have sorted all problems without any hesitation
Rozeena looked after me very well.
welcoming, professional and helpful
Have always been happy with the level of service received
Went above and beyond to help when my plans changed on the day.
Service carried out punctually and to the estimated price.
There was an unexpected added extra to the work which was incorporated smoothly into the timetable and at a very reasonable price.
The service is always excellent especially at Oxford, this is why we travel up from Bournemouth as we knew the Garage from living in Oxford up to 12 years ago.
Staff were loverly and helpful.
Al staff both front of house and engineering unfailingly courteous and helpful
Everything completed was promised
Always go the extra mile to help you.
Scheduled in replacement rim, cleaned the car for me...
Colin gave first class service and managed to push through my warranty claim
Everything was carried out in an efficient manner
Very efficient and quick service from telephone call to car collection. Very friendly and helpful service. Excellent all round.
From start to finish I felt as though as a customer, the people working there cared about there jobs.
Received good service. Problem identified and fixed under warranty
very helpful in organising pick up & return for servicing and keeping me informed of problems
Excellent service, friendly and always helpful.
excellent sales assistant
Very professional and safe experience. Quite"formal" considering I have been a customer for 15 years.
Everyone I've dealt with has been courteous and the purchase process was handled very efficiently
Because our overall experience with North Oxford BMW was excellent.
Kept informed before delivery the handover included all the information about the car I needed
Simple transaction. Good service. No complaints
Out stand for service and felt really well looked after.
Friendly and helpful despite Covid limitations
BMW North Oxford Staff always greet you in a friendly, professional manner. The Sales Executive Natasha Douglas was 1st class and did a fantastic job of getting me a great deal on the car I wanted, she always responded promptly and is a credit to BMW
The entire experience was enjoyable and straightforward which helped me decide upon the best vehicle for me
Sales person looked after us well, answered my questions and understood my time frame which was of paramount importance
The saleman was very attentive and nothing was any trouble. Very good communication and very knowledgeable of the product. A rarity in some car showrooms. North Oxford Garage have a good employee there.
Car had already been designed with me in mind. I understood everything throughout the journey. Also, the time frame was realistic and came earlier which is even better!
Josh was great, kept me in the loop and found the perfect car!
BMW North Oxford are the best
My dealer Josh, was extremely kind and comprehensive. I'm completely satisfied.
Very straight forward process