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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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THE BMW 3 SERIES SALOON NOW AVAILABLE WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES ONLY.*

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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BMW 440i Coupe with M Accessories

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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Fixed price servicing

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ADBLUE®

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BMW i8 Roadster

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Winter Health Check

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0% Finance on all BMW Service & Repairs

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1.9% APR on all BMW X1 models

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The new BMW X2

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We've raised over £1000 for Sobell House

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Tyre Safety

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Oxford Half Marathon

We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Impress with the new BMW Shadow Edition

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

David Ayris

Corporate
  • Department Corporate

Marcus Elliot

Corporate Manager
  • Department Corporate

James Alder

New BMW Sales Manager
  • Department Sales

Paul Smith

New BMW Sales Manager
  • Department Sales

Duncan Mew

Used BMW Sales Manager
  • Department Sales

Simon Faulkner-Barrett

Used BMW Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Service

John Masters

Parts Manager
  • Department Parts

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above

Service

Time efficient and strongly communicated

Service

While the staff greet me very cordially, they do not seem to have a clue about what service is required next and when. They give me completely inaccurate information as I find out when I log in to my account with BMW. As a result I now have no faith

Service

They solved my warranty defect without issue. Although they did try and sell me some paid work to make it worth their while. I was kind of OK with that, but it did slightly irk me, because the car had been in for a service not long before...

Service

Required repairs have been undertaken and completed with no issues or second visits.

Service

was seated quickly with the check in person who was very polite and helpful

Service

Generally good but the story seemed to shift about how severe the wheel damage was, from its needs replacing urgently to it’s fine, just keep an eye on it.

Service

They kept informed and I also raised a fault on the day that they were able to investigate on the car and resolve which was fantastic.

Service

Very efficient service

Service

The service was done and the car cleaned.

Service

The guy looking after me was great. Did all he could to expedite and kept me informed of progress.

Service

See answer to question 1, however, I would like to add that personal attention and customer service was excellent

Service

Minor task but completed as anticipated.

Service

Reasons above

Service

They took care of the MOT very fast and even fit me in for a same day session.

Service

Very satisfied with the service. We could not isolate a noise from the drivers door as it could not be assessed during the road test. The car will need to come back in to get this looked at and fixed.

Service

Would have been completely satisfied but feel labour costs are somewhat high for relatively straight forward tasks.

Service

did what they said they would do and explained what was happening

Service

Always good service, I love the video updates on the initial inspection when you are having the car serviced. You feel more part of the process rather than a bystander waiting for it to arrive.

Service

Adam was very knowledgeable and good at keeping me informed

Service

problems getting to callback to arrange service. but once arramged perfect.

Service

What I expect from a BMW dealer

Service

I asked for the windscreen washer to be investigated as to why it was not working. They said bottle needs to come out and a tablet needs disolving in there to clean it. They said they had made a temporary fix, but actually they hadn't.

Service

Fast service.

Service

The only issue was that I wasn't advised when the vehicle was being returned

Service

My vehicle was recovered to you with a fault. Lucy looked after the car brilliantly, polite and friendly. The only thing that prevents a top score of 5, is that there were some trims in the boot area that were not refitted so I had to do this myself.

Service

Wasn’t offered collect and deliver service, which I used to have at Mazda.

Service

The staff here are very friendly and attentive. They keep you updated and are always happy to help

Service

Appointment for service very late . Because appointment clerk wasn’t helpful.

Service

Had problems trying to get through to Service Reception to book my service. Otherwise all good.

Service

The main service was very good

Service

Car collected & delivered on time.

Service

Everything sorted with efficiency

Service

BMWNO did two repairs under warranty, completed an MoT and changed a wiper blade, all as I requested.

Service

The visit to have an MOT , was in fact enjoyable and not a chore.

Service

I have been using North Oxford Garage for many years now, and it is always a pleasure to deal with those guys.

Service

I raised a formal complaint as you didn’t pick up a large bulge in the tyre wall. No follow up whatsoever which was poor. In addition v poor value for money.

Service

Reassured on suspected problem.

Service

Liked the short video update on the service/check

Service

Service generally good, but on this occasion I was left for an unacceptable time (25+ mins) after my car had been serviced and was ready (… could see it parked on the forecourt ..) to being called forward to settle my account and drive away.

Service

good price and quick

Service

All very efficient

Service

Adam on the service is Excellent at his job,genuine when dealing with customers and taking the time to explain the BMW product to customers

Service

I am pleased to say that whether it is for a service or repair it has been dealt with to my satisfaction.

Service

The staff were very helpful at North Oxford Garage, particularly in dealing with Head Office about my complaint about the faulty gearbox. I was particularly impressed with Jamie Herbert in the Service Dept, Alistair was also v helpful.

Service

Car was cleaned after service. Courtesy car arranged for me according to the type of car I like.

Service

great service form start to finish even though i have a old bmw

Service

proactive in getting back to me.

Service

As above, as well as a thorough service, a breakdown of costs and a reasonable price.

Service

All went to plan - no complaints

Service

I had to call repeatedly to get connected to the service desk. Twice I called and was told someone would call me back but they did not. Once at the dealership updates were infrequent and I ended up waiting 1 hour longer than forecast.

Service

An outstanding customer experience.

Service

Takes forever to get through on the telephone, forever being out on hold. This is my second BMW and love the car but the service at Oxford is never good.

Service

Since first being a customer many years ago the service has always been very very good

Service

Actual work cannot be faulted, but the cost for oil and filter is somewhat ridiculous at 374 pounds. Also, I do not need a video and commentary which is obviously only adding cost due to additional time. Cost is embarrassingly high!

Service

Service carried out swiftly and efficiently, with regular updates on progress

Service

process explained and costed throughout

Service

All painless. Disappointed to find that the car requires a further service after about 1500 miles

Service

The final result was good. However, the initial enquiry by email was not answered at all ("we don't look at emails") and there was no telephone response at all on a Saturday morning.

Service

Very attentive and ensure everything was to my satisfaction.

Service
Thank you very much. Richard Berry - Head of Business

Great video to show what was being done, very friendly person Jamie at the service desk.

Service
Thank you very much for the great feedback, we do appreciate it and love the fact that you like the video. Look forward to welcoming you back soon. Richard Berry - Head of Business

Fantastic service 10/10

Service
Wow! Thank you for the lovely feedback and we look forward to welcoming you back soon. Richard Berry - Head of Business

the bloke that came out to pick up my car was very good, first class service

Service
Thank you for the wonderful feedback, we really appreciate you taking the time to respond. Richard Berry - Head of Business

they put the tire on the wrong wheel and it ended up wasting two days for the mistake.

Service

Friendly staff

Service
Thank you for the positive feedback, we do appreciate it. Richard Berry - Head of Business

Highly efficient in all aspects

Service
Many thanks for your great feedback, we do appreciate it. Richard Berry - Head of Business

I felt that my custom mattered.

Service
Your custom is very important to us and it is gratifying to read that we have got it right. Thank you for your lovely comments and we look forward to welcoming you back soon. Richard Berry - Head of Business

The staff is very friendly and helpful to the customer

Service
Thank you very much for the lovely feedback. Richard Berry - Head of Business

It was everything I expected.

Service
Thank you for the great feedback and look forward to welcoming you back soon. Richard Berry - Head of Business

Very friendly, everything was completed & team very helpful.

Service
Thank you for the lovely feedback, especially regarding the team here, we aim to please. Richard Berry - Head of Business

The problem I brought the car in with was resolved, & a recall replacement of a small component carried out at same time. Helpful reminders about brake pads & tyre treads, with v clear indications of likely mileage. V useful video + f2f explanation.

Service
Perfect service! Thank you for the lovely feedback. Richard Berry - Head of Business

Good car, good aftersales service but not a score of 10 because the car has had to have the same part (top of front suspension) replaced three tmes now under warranty, and will likely need the same when out of warranty. This points to a design flaw..

Service

Warranty issues was resolved quickly

Service

It all worked fine.

Service

First class service door to door. Car picked up and delivered back on time and cleaned immaculately.

Service

Repairs were completed efficiently and to a high standard.

Service

It took 45 minutes to book my car in and one of the problems it went in for remains unresolved. Communication with the service centre has been patchy.

Service

Very good. Extremely well mannered and personable staff throughout.

Service

No problems kept in formed throughout answered my questions

Service

good service

Service

First class Garage that looks after its customers.

Service

Good customer service where nothing is too much trouble.

Service

No fault with the sales team as all excellent. Do not understand how a car can have a PDI inspection and it still left in Transporter mode. All issues were dealt with but after I left the garage.

Sales

The car exceeded my expectations and the handover was very good explaining all the numerous features which some I am still learning

Sales

The staff at North Oxford Garage were very friendly and helpful. No pushy sales talk.

Sales

Great service throughout,

Sales

Faultless performance

Sales

Sales team as usual were very good

Sales

Lucy Johnson made my experience exceptionally positive. She is a fantastic asset to BMW and an ambassador of the brand that I have bought in to.

Sales

First class. The North Oxford Sales Executive with whom we dealt, Lucy Johnson, was outstanding in her approach to our purchase and subsequent delivery. This support has also continued post purchase.

Sales

clear explanation of the choices available and regular follow up once the decision to buy had been made.

Sales

Natasha is the best sales person and I will continue to always deal with her.

Sales

There was very little to fault.

Sales

Everything went very smoothly.

Sales

Unhurried handover

Sales

Excellent and helpful staff.Special mention to Stella at North Oxford sales team. Credit to BMW.

Sales

Got me a great deal, on a fantastic car, and great service throughout.

Sales

Everything appeared OK