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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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Exclusive Summer Offers

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The BMW X Range. Lead without compromise.

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Essential Covid-19 Contact Information

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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PLUG INTO SOMETHING BOLD.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Refer a friend

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked in efficiently that suited a date and time for me. Completed the work well within my requested time and kept upto date on progress.

Service

Super!

Service

The staff were very friendly polite and efficient. The work was done quickly. The environment within the waiting area could not be faulted.

Service

Professional and very thorough

Service

Great service, started with rozeena then Chris and finished by the superb Darren messenger

Service

This I a great dealership they are always very helpful and make you feel at home. Ben Kent especially is a great person to deal with and is a true star of the company and brand.

Service

Can't fault, receptionist was excellent and waiting area very nice and enjoyed complimentary beverages very good!

Service

Even with the strange times we are in everything went really smoothly

Service

I live in central London however use North Oxford for all my servicing as I have found them to be extremely friendly and accommodating. Their service and politeness is far superior to any other dealership I have used especially those in central Londn

Service

Your staff are always helpful, smiley and polite.I was served by a young lady called Rozeena Ali,who was delightful,and even escorted me to my car.

Service

Very friendly and welcoming staff. Good communication. Service completed on time.

Service

No problems

Service

Ran like clockwork - very courteous

Service

Prompt service

Service

Always do the job well never been ripped off

Service

Job completed efficiently and service agent, Jodie Crummins was very friendly and helpful. She deserves credit.,

Service

What needed doing was done both promptly and well.

Service

Comfortable waiting area refreshments available pleasant receptionist.

Service

They were very helpful and did everything to try and make the whole service quick and simple. They also managed to get some work done on a Saturday which I am really grateful to them for.

Service

The service was good and prompt. I had no issues with service.

Service

I felt welcome and valued

Service

Friendly and efficient

Service

Always a great experience at North Oxford, so why not share the joy

Service

Great experience

Service

Always good service from North Oxford Garage from friendly staff.

Service

Good service from start to finish.

Service

Did what was said - all was ok

Service

In these rather strange times, the service at the dealership was excellent. It was clear that safety measures are all in place for customers and staff.

Service

Very rapid,helpful and courteous service to help with a replacement part.

Service

Everything went to plan and the car was returned fixed.

Service

They did what they said they would

Service

Quick to get through to the service department to make the booking. Staff all very professional and helpful.

Service

Changeover from winter to summer wheels was quickly done as instructed.

Service

The service was completed quickly and everything was clearly explained to me on return of my vehicle

Service

From reservation, to delivery, and completion of the work, all went according to plan

Service

Easy to book in, and the service process was very efficient.

Service

Very well organised. Prompt and polite customer service

Service

easy to park - simple process to get booked in.

Service

Resolved all issues

Service

The service done on time.

Service

smooth check in, helpful staff, ready when promised it would be

Service

Very quick, welcoming and reliable service.

Service

Our car was collected repaired and returned very quickly.

Service

My service was completed quickly and staff were courteus and helpful. It was nice to have a super clean car to take home too!

Service

Been using them the past 5 years and not had a bad experience.

Service

Every thing was explained and really helpful staff

Service

Top notch service as usual.

Service

Everything requested seems to have been successfully resolved

Service

Hassle free and friendly experience. Good value surprisingly!

Service

Everything was completed to my satisfaction.

Service

They're dead good

Service

Got back to me very quickly after I contacted them and dealt with things expeditiously and with courtesy.

Service

Super help from the team from booking in to work being completed and sparkling car ready for me to drive home

Service

Good service

Service

Collect and return from home during the Corona outbreak was very welcome.

Service

Serviced within the time given. Also washed outside which was a surprize as I had been advised this service not available

Service

Excellent customer service

Service

They went the extra mile to meet my requirements.

Service

The car was collected from me and delivered back to me. Some work was carried out on the brakes and front suspension (probably pot hole damage). The work was carried out promptly, given the current circumstances, and the car was cleaned and returned.

Service

Staff are always friendly and knowledgable about the work being done

Service

very quick service.

Service

I was proactively contacted about the appointment and all worked as promised

Service

Excellent service, good communication and staff actually listen to what you say and ask.

Service

The staff were excellent.

Service

No significant issues.

Service

I wish to congratulate Ms Natasha Douglas the salesperson who dealt with me at Oxford in a professional and courteous manner. I received regular updates on the progress of my new car through to its final delivery.

Sales

Lucy was extremely helpful all through the process and nothing was too much trouble. We had some very poor experiences from other premium dealers and BMW were head and shoulders above the others.

Sales

All excellent - late delivery due to Covid 19, but handled well

Sales

The sixth BMW I've bought from North Oxford, and excellent service yet again, this time from Michael Smith. The whole process was made very easy and the car is fantastic!