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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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Black Friday 25% off all servicing

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BMW SALES EVENT

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The new BMW M2 CS

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£1,000 Loyalty Offer

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Enjoy £1,000 from North Oxford BMW

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North Oxford Garage Refurbishment

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

Jonathan Martin

Group Vehicle Stock and Buying Manager

Matthew Wilson

Group Financial Controller

Nick Tanney

New Car Sales Manager
  • Department Sales

Duncan Mew

Used Car Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Aftersales

Adam Hitchcox

Service Manager
  • Department Aftersales

Philip Keyte

Service Manager
  • Department Aftersales

John Masters

Parts Manager
  • Department Aftersales

Andy Milligan

BMWi Brand Manager
  • Department Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Intermittent suspension issue taken seriously and practical advice given

Service

Lucy Humphries was excellent- thank you very much Lucy

Service

Great service from the service person

Service

Professional and efficient

Service

Very satisfied although issue with car is not completely resolved

Service

The service manager who looked after me was very polite and helpful. However, on my way home following my winter tyre swap a tyre pressure warning came on, all the pressures were different. I went straight to BMW HW who reset the pressures for me.

Service

See above. After second visit car returned with sensor operation worse and misleading warning on dash.

Service

Service was arranged at short notice with no fuss and carried out exactly as expected in good time. Service report very useful.

Service

Excellent service

Service

Initial contact with reception was very poor had to call to speak to the manager just to get it sorted out. After that service is excellent

Service

We returned earlier than expected

Service

Good service.

Service

the waiting area is cold ,no facility to clean the car due to alterations and a voucher for a car wash next year was not very helpful.

Service

The person that scheduled my car servicein did not book a loan car or for MOT even though this was specifically requested

Service

It was quick and found issues I didn't know about.

Service

one hour before work started - obviously building works are an issue

Service

The only issue has to do with the air pressure of the new tyres they you installed. They were all over the map -- the rear tires were set to 40 psi and 29 psi. Nobody bothered to check and adjust the pressure, which is surprising,

Service

Far too expensive for what was basically an oil and filter change taking two hours.

Service

Additional service items needed not shown in Service Indicator increasing cost from £350 to >£700. Service delayed by 1.5hrs due to No stock of air-filter! Small discount given.

Service

No problems.

Service

It was faultless

Service

The car had a cracked rear alloy . A call told me the alloy was in , so I agreed a day . When I went the alloy had not arrived / could not be found. When the alloy did come in the wheel was replaced , but the tyre inflated to 2.6 bar .

Service

The quality, manners and attentive of the service representative

Service

MOT and service were carried out as requested, but living out of the area I had to make two trips to deliver and collect my car the following day.

Service

last week's visit was fine. Yesterday's visit was a failure. The booked work could not be completed even though the booking had been made in good faith.

Service

Just seems really frustrating that the brake fluid had to be replaced, when I only had the service about a month ago - explained was done of mileage, but seems like it's just a way of making money!

Service

I would like to get back the travel charger they found rattling in my car...

Service

Recall booked within a day. Car serviced on time. Problem resolved

Service

Service done to my satisfactionStaff

Service

No problems at all

Service

Car was picked up, the work done, and delivered back as agreed.

Service

Quick service all on time

Service

Excellent. Would have been nice to have the car cleaned but we knew this was not possible with the ongoing rebuild.

Service

All good apart from answers to Q1

Service

All work completed to a high standard

Service

I eventually got what I need done after several attempts.

Service

All work was completed on time and I was kept up to date with progress by Roseena

Service

All staffs are very kind, and gave me professional suggestions.

Service

The service staff could not have been more supportive at a very difficult time for me with my husband unexpectedly in hospital. Jenna, Colin and Jamie should be particularly congratulated. It is still difficult during the building work.

Service

Prompt, helpful and quickly done, despite works going on at dealership.

Service

I am quite happy with work you do

Service

I asked to get it done as quickly as possible which you delivered on. Thanks

Service

I was greeted by a member of there team immediately on arrival and directed to Colin my service adviser, I waited for my car and Colin got my car through the workshop in a timely fashion very happy with service, would use them again.

Service

Unaware of courtesy car lead me to leave the car with them, they couldn't repair previously diagnosed amplifier in week one so returned it without washing it so I could use on the middle weekend, only for them to collect it on monday to complete

Service

Details of the service were made clear when dropping the car off. Video of the vehicle inspection is a great idea and really appreciate hearing the views of the technician handling the service. Friendly and efficient staff.

Service

Would have been top rating however the car was not fix when I went to collect it, so I'm the pouring rain had to transport all the things from the car ie the kids, kids seats all 4of us.

Service

All that was required was provided and in a pleasant manner

Service

Due to the facility being refurbished i don't think i could be more satisfied.

Service

Professional & curteous service at all times.

Service

Service is very patchy and not a good overall experience

Service

All the staff at North Oxford are friendly, polite and knowledgeable- I find Jenna particularly helpful

Service

Good service

Service

Again from experience.

Service

Due to the ongoing refurb car was unable to be washed n cleaned as normal

Service

Efficient and courteous service with car ready on time

Service

From booking to service it was all handled well.

Service

Careless and rip off attitude

Service

Fault not found, however they will follow up with BMW.

Service

Done exactly what thay were meant to do

Service

Very please with quality of staff (Jamies Young) and how they kept informed on what was going on

Service

The service department was very helpful in arranging a pick up and service, working around my work commitments. Thanks!

Service

The only reason is due to the refurbishment. Car was not cleaned. Difficult to park. A bit of a nightmare. Nothing to do with the staff. They were fine.

Service

Collection of the car from home and back and the car has been fully cleaned Thank you

Service

Under refurbishment.

Service

Everything was handled professionally and effectively

Service

The whole experience was good.

Service

Car returned dirty

Service

Very good.

Service

The three tasks (MOT, brake fluid change and end of warranty inspection) were completed efficiently, despite the disruption due to alterations at the garage, and my loan car was quickly made available.

Service

This Garage has given good service over many years. It's a bit chaotic at the moment, as the Garage is undergoing refurbishment.

Service

Issues dealt with in a timely manner. Not satisfied with ConnectedDrive (notably the navigation updates) but that is no criticism of dealer; it is a BMW issue. Unlikely to renew the ConnectedDrive subscription that expires at the end of the month.

Service

Unacceptable waiting time to book MOT (several weeks), and a further delay for courtesy car (over four weeks). I resorted to a taxis instead. The service advisor said this is a common and on-going problem. If this is the case, do something about it!

Service

Car completed in time and taken through all details of service

Service

The staff were efficient and very helpful - especially Matthew

Service

Very efficient and very friendly

Service

Very professional staff kept me informed on my booking a service progress. Good waiting area and refreshment facilities even with the building activities.

Service

It was very easy and straight forward

Service

Always easy to work with and everything is explained clearly.

Service

My service advisor Mr James Kaye couldn't have been more helpful his customer service was second to none and made my experience at North Oxford bmw very pleasent. I'll be returning here for any further service work that needs carrying out on my car.

Service

because i use twice your service and both time was bad job.

Service

I liked the video of the health check they carried out on our car, and informed of every other procedure

Service

Quick, and lovely hospitality

Service

Very helpful

Service

Even with the building work disruptions, Rozeena was very personable, efficient and dealt with my situation with the minimum of fuss.

Service

Treated with professionalism.

Service

A job that should have taken one day has so far taken three, still not completed. Also I have had the expense of hiring a car because BMW didn't have one available for me until a month later!

Service

Friendly staff who look after my car and respect my wishes. I am very fussy about my car so it's nice when my requirements are met.

Service

Had to revisit the dealership after the service due to problems not resolved at first visit. Noticed after original service visit that the on board service log had not been updated. After visit two I noticed that the service had now been logged twice

Service

I always spoke highly of BMW and I have 2 BMWs but I won't be buying another

Service

Recall completed on time and great service team

Service

Professional service

Service

See above

Service

I cannot recommend North Oxford BMW highly enough, we have bought 3 cars from them, and I have a 100 mile round trip to return for servicing, they are polite, professional and do what they say within the time they say.

Service

I was pleased with the quality of the service and the pleasant reception person. However the dealership is under refurbishment and no provision made to clean the car externally.

Service

Excellent service

Service

i gave a 4 because when i collected my car i asked james who dealt with me about service options on my car and he said he would email me some options/quotes. This has not happened.

Service

work on the building does not helps.

Service

On arriving home I received an e-mail showing an undercar video of an inspection for tyres, brakes, and suspension. I did not authorise that inspection and i am offended that I have been charged for works that i did not require, ask for or want.

Service

Punctual service. Loved the video of under car examination!

Service

Been to. Reading,BMW, Sytner High Wycombe. ,BMW OXFORD NORTH. OXFORD NORTH are the best

Service

the staff were very helpful and very efficient

Service

Yes bmw know what to do

Service

I was told that my car would not be valet due to some construction work at the centre but I voucher would be provide for me to get this done in the future. This voucher was not issued to me

Service

Well looked after

Service

I was able to continue working whilst waiting for my car by using the facilities and good coffee!

Service

Excellent service from Alfie Long

Service

Well, I have clicked on 'Completely Satisfied'! Helpful and courteous staff at all levels. Service speedy + useful detailed video and comments

Service

I have an older car - a 635D E63 - which I never intended to keep for so long. It's a great car but requires specialist input from time to time and some of the service requirements would defeat less competent staff.

Service

Customer service is average. Its just not attentive or authentic - they go through the motions. I phoned reception twice within a 90 min window. not one message passed to the service advisor

Service

good service and helpful

Service

always concern by price but i guess it is valid to everyone. other than this it is very good

Service

Extremely good support throughout. Knowledgeable with good product advice.

Service

There was an issue with how you manage Warranty cover

Service

It's good

Service

Rozeena was excellent and given the garage is going through a refurbishment everything went smoothly.

Service

Video of findings and prompt communication very valuable

Service

They carried out the work as stated and on time.

Service

The only thing that could have been more helpful would have been an earlier appointment, otherwise everything was spot on.

Service

Job completed on time

Service

Slightly concerned about the short period of mileage before the next visit

Service

Car seems to be serviced okay and collection. Service was good. But they were supposed to look at charging cable but failed to do so. Also quite surprised car arrived back at home with no phone call first. Also car came back unwashed

Service

The work carried out took a lot longer than I was informed, as I was waiting in the garage this was not a positive experience.

Service

Would have been 5* but for refurbishment work, the staff member overseeing my service and MOT worked hard to accommodate my needs.

Service

Really good service keeping me informed at every stage. Not 5 stars due to mega works to modernise the garage and showroom but they are trying very hard to minimise disruption and return to their normal excellent customer service

Service

Service department advisor - James I think - kept me updated with service and MOT progress during the day. Very happy with level of customer service.

Service

Excellent service

Service

My point of contact was very friendly, efficient and engaging. Makes the experience a good one.

Service

Was not aware that the car was eight months old when I bought it (for the purpose of servicing), so my first '20,000 mile service' became due at about 11 or 12,000 miles. Very disappointing.

Service

friendly

Service

I was very satisfied

Service

Dealt with pleasantly and efficiently

Service

Unexpected costs

Service

Knowing that the gearbox issue wasn't sorted under warranty first time and then being charged to do exactly the same work again was very disappointing. Also knowing that the issue still exists and will return is incredibly frustrating.

Service

As above

Service

We arrived 45 minutes early and we were seen and dealt with within 5 minutes

Service

I have made a request/complaint re problems with my brakes on my M2...still awaiting a response

Service

Efficient and polite staff. Good service and good quality courtesy car.

Service

I believe it's a condition of the HP agreement to come back to BMW for servicing. It was overpriced by around 45% and it didn't even get the free car clean that others seemed to get!

Service

Great service and support

Service

Everything was organised and completed on time. I asked for a courtesy manual car and was duly obliged.

Service

Excellent service. Booked my car in for a checkup and supplied a sore car swiftly.

Service

Greeted well and the team ensured I was seen quickly to book the car in.

Service

No issues

Service

I was told that you would have my car, for a fairly basic inspection and brake fluid change, from 8.30-10.00. I had other commitments. I had to

Service

Very pleased with service and friendly helpful attitude - full marks when new facility operational

Service

Got me back on the road with minimal fuss and in a couple of hours.

Service

Pricing for 4 new tyres was £300 more expensive than online. Ridiculous over pricing. However, replacing brake pads and discs was evenly priced to a BMW specialist.

Service

poor communication

Service

just joined North Oxford. So far service has been very good

Service

Lucy explained everything very clearly and answered my questions knowledgeably. The car is running beautifully.

Service

My needs were met cost effectively. It took longer than hoped but his was down to a sensor needed to be ordered in.

Service

Under promised, over-delivered

Service

Why not, excellent service, excellent people always willing to help........first class

Service

Exactly the quoted price, video clip describing what was done, plus a very clear personal explanation from the agent, and even a voucher for a future car valeting because of the works underway.

Service

Because they are very helpful and plight.

Service

During the service a fault was located with the air conditioner and a survey showed a replacement was needed. Job done quickly without fuss

Service

Joshua Paul was very helpful

Sales

Very satisfied. One thing to note, the centre was in a process of renovation, thus the delivery experience was just not applicable

Sales

Joshua was exceptionally professional and friendly throughout and was a pleasure to deal with.

Sales

As above, nothing too much trouble for Adrian Earp, very customer oriented

Sales

Issues happened but they were rectified successfully

Sales

Salesman went out of his way to make the delivery of the vehicle happen.

Sales

Everything went very smoothly. I was kept informed at all times.

Sales

Sales guy did his best (Simon Clinch) paper work and process long winded

Sales

The salesman was excellent throughout the whole process and was adaptable to my needs as I was going to be on holiday when the car arrived at the dealers.

Sales

Despite the problems with car (above), Adrian in sales was excellent, and reacted promptly to my issues. I couldn't fault the service from Adrian. When my wheel was replaced i wasn't happy to be told the issue was corrosion, i don't think it's true

Sales

I am very satisfied with my BMW

Sales

very good

Sales

Sales person bent over backwards to get me the right models to test prior to purchase decision and then swift and efficient sale arranged for the right car in the right spec

Sales

Given the use of loan cars until my car arrived.

Sales

Good personnel took great care

Sales

Completely satisfied but perhaps the only comment I would make is that it would be useful to know that a tracker would possible required as I would have contacted my insurer earlier and got it all sorted before I picked up the car.

Sales

Very attentive staff, tailored to my requirements. Haydn was great - I wanted a speedy pick up of my new car and was able to do a lot of the documentation before collection which meant it took very little time in the centre on the day of pick up.

Sales

We have always had the same high standard over the many years we have purchased cars from North Oxford.

Sales

The car is splendid and as stated all the transaction completed in a few hours.

Sales

I just love my new car and Lucy (the sales person) made it enjoyable and fun.

Sales

Agreeing the sale was relaxed and friendly (a pressurised environment was not created) and then pre-delivery to post-delivery service has been excellent (incl. frequent calls to ensure all was ok)

Sales

Lucy was fantastic! After the test drive, i went through the spec and build that i wanted, Lucy explained that it might be a factory order but then found one pre-built that could be delivered a lot faster and kept me in the loop the whole time.

Sales

But you should supply the car with a full tank of fuel.

Sales

let down by reluctance of the accounts department to return my deposit promptly, after quite a few promps from me . As usual, take my depoist in a few moments, slow in returning. Just no excuse so do not even try..