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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
672 ratings and 331 comments received in the last 90 days.
21 November 2024
Good service
21 November 2024
Great atmosphere lovely showroom lovely people
18 November 2024
Everything was made easy and straightforward
14 November 2024
The sales executive that I worked with was very helpful and accommodating and responsive.
04 November 2024
Car delivered on time and the trade in value of our old BMW was far better than that an offered byVW.
02 November 2024
Delivery time was a bit long but was also what was originally estimated. Otherwise no other fault to comment on!
01 November 2024
The salesman was very friendly and helpful
30 October 2024
My overall experience was outstanding from start to handover. I was in Oxford and visited BMW North Oxford. Paul Smith was most helpful and I cannot praise him highly enough, he went above and beyond in helping with the purchase of my BMW X1.
29 October 2024
The dealership was conveniently located close to the A34 and parking was easy. Inside the centre was clean and tidy with refreshments available while we waited for our appointment. The staff were all polite, helpful, and courteous.
27 October 2024
Everything is as I anticipated and Alfie Long has gone out of his way to ensure my satisfaction.
24 October 2024
The sales representative gave us good information and kept to appointments. Emails and telephone calls were responded to in a timely fashion. Delivery estimates were accurate and the quality of the delivered vehicle met our expectations in quality.
22 October 2024
No pushy sales techniques from Alfie, was able to go through all of my questions in detail. The technician who did the car handover was really helpful and professional as well.
22 October 2024
Mike's communication and assistance throughout was seamless and professional.
20 October 2024
From start to finish it was easy, the salesman kept me informed of the delivery date, the part exchange was simple and all the paperwork was sent on time making the sale seamless
18 October 2024
All was perfect
14 October 2024
very satisfied
08 October 2024
Alfie was great from start to finish of the whole process.
04 October 2024
Salesman Josh Paul landess was excellent
04 October 2024
Easy to get to and a pleasure to visit
04 October 2024
Great showroom
03 October 2024
Very smooth purchase and delivery. Absolutely no issues and the purchase and online paperwork was easy and clear to complete. Ben and Alfie from the centre were excellent to deal with and went above and beyond. A very happy customer indeed.
03 October 2024
We were kept up to date with details of how the manufacture of the car was proceeding and delivery dates.
02 October 2024
Couldn't recommend highly enough.
02 October 2024
Exceptional Service from Start to Finish! We had an outstanding experience working with Paul. From the moment we stepped into the dealership until we drove off the lot, he was fantastic.
29 September 2024
Great staff who made sure I was looked after. Jack made sure he supplied all the information I needed, and answered every question I had making the whole process so easy.
27 September 2024
Friendly and knowledgable service. Patient with all our questions and requests.
25 September 2024
Nick Levison is excellent and always knows which car is best for me (before I do!) He's very obliging, professional and extremely helpful. Great job as always Nick..... Thank you ;0) And thank you to Nigel for getting the car to me safely in the rain
24 September 2024
No faults at all. Jack was so communicative throughout the whole process, quick to respond to any questions and the whole thing was seamless.
24 September 2024
All handled very efficiently through Alfie.
23 September 2024
Clear and easy explanation of the deal and finance, great comms and friendly service
20 September 2024
The North Oxford dealer was very pleasant to deal with. Great and helpful staff and an inviting atmosphere made all the difference. Michael Smith was an absolute pleasure and very knowledgeable informative and helpful throughout the process.
17 September 2024
We made to feel very special throughout the process.
14 September 2024
I'm really happy, couldn't have asked for more.
11 September 2024
As above / felt welcome and valued as a customer
11 September 2024
Jack made it easy
11 September 2024
Jack Hamilton provided an excellent service, provided regular updates throughout the process and made sure that all questions were answered. Also phoned me a couple of days later to make sure everything was ok with my new car.
10 September 2024
Friendly, professional and know-how
05 September 2024
Absolutely faultless, excellent experience.
27 November 2024
Start to finish, smooth friendly helpful and efficient
27 November 2024
Service generally very good. Just a little disappointed with the wait before service advisor became available.
27 November 2024
All carried quickly and efficiently
26 November 2024
I asked the dealer to check my rear brakes as service indicator said they needed
26 November 2024
Friendly and courteous staff. Easy to deal with. The car is always left neat and tidy.
26 November 2024
Service done, no further problems identified, great customer service
26 November 2024
My car was booked in for 10 o'clock I arrived 20 minutes early traffic was lighter than expected so at 10-30 my car was finished and washed. I expected to be leaving 12- 12-30 amazing
25 November 2024
Excellent service from the Service Adviser I dealt with. Sensible about required additional work.
25 November 2024
Work perfect and some good advice re gearbox
25 November 2024
Had difficulty charging car when returned as settings overwritten. Took time to diagnose the issue which meant setting up the charging preferences again. Car returned on low charge. Had to prompt dealership for diagnostic paperwork and repair details
24 November 2024
Once again you fitted me in a short notice.
24 November 2024
Very helpful staff
24 November 2024
Nice and friendly check in, pleasant place to sit and work. dropping a star because the free WiFi is really badly configured - due to the size of the subnet it breaks most corporate VPNs, please ask your IT to look to make this more reasonable!
24 November 2024
From the ladies on the desk to the lady that greeted me and did the paperwork was all fine and the lady that did the paperwork even had my car waiting at the front door ready for me to go home Thank you M Motley
24 November 2024
Easy to deal with and good communication
24 November 2024
Welcoming, friendly, knowledgeable, experienced with BMW cars and helpful. Really like the service video they send to me summarising the car's overall condition. I'd definitely recommend them over other BMW centres.
23 November 2024
Desk staff excellent and very attentive but to get car back with warning message on dash is very disappointing.
23 November 2024
Very good no problems
22 November 2024
Parking a wee bit tricky
22 November 2024
Good overall experience, slightly marked down as ran over quoted completion time & interior on the car clean could be a bit better
22 November 2024
All work done quickly without fuss.
21 November 2024
Because it was easier to have my car collected and delivered back to my house
21 November 2024
The service was performed efficiently, the minor issues were fixed without any fuss.
20 November 2024
I had some issues with my appointments being rearranged which is the only down fall
20 November 2024
Quick, easy and efficient.
20 November 2024
Rozenna is the face of your company and you just know everything will be done properly.
20 November 2024
Problem was resolved correctly and efficiently
20 November 2024
All aspects were very good
20 November 2024
Easy and communication good thankyou
20 November 2024
very courteous and helpful.
20 November 2024
Coupled with this I have enjoyed the visits to the dealership for service as the staff are excellent and welcoming. A good combination of product and service.
19 November 2024
Nothing to say, which is exactly as it should be.
19 November 2024
Car going well so very pleased
19 November 2024
Service experience was great- I was sent a video of my vehicle checks with a good level of information and explanation of what could be seen!
19 November 2024
Kept informed at every stage and job came in cheaper than first quoted for not more like some places.
19 November 2024
Really good
18 November 2024
Great service, always deal with Roozena, very helpful and knowledgeable.
18 November 2024
It was a recall
18 November 2024
Really easy to deal with and friendly staff
18 November 2024
They pointed out
18 November 2024
Problem solved and explained the work required
18 November 2024
Friendly and quick service.
18 November 2024
Pleased with work and dexterity of the staff
18 November 2024
The car was repaired. The damage caused by BMW while the car was in your care was repaired.
18 November 2024
Impressed with the services team (Rozeena) keeping myself updated during the time I was on site waiting.
18 November 2024
Unfortunately the issues with the car were not resolved.
18 November 2024
Was for a recall. Was able to get it booked in quickly & issue resolved.
18 November 2024
Good service once the car was collected but it was very late in being picked up. I had to phone to find out what was happening
18 November 2024
No complications.
17 November 2024
Ok. Not brilliant. Not rubbish. Better than average.
17 November 2024
Service Advisor Amanda Hatfield has been first class!
17 November 2024
Very satisfied
16 November 2024
The level of support given by Jody was outstanding. She kept me fully informed of what the problem was with my car and arranged for the replacement part the same day and the job was completed in the same afternoon.
16 November 2024
Could not ask for better service
16 November 2024
Had no problem
15 November 2024
No issues
15 November 2024
Quick
15 November 2024
All work completed satisfactorily
15 November 2024
Confirmed tyre was in stock AM, yet advised fully booked until 4pm - Fully aware I'm 5 hours from home, works for the Brand, in hotel lobby waiting for car. 'Come on BMW Oxford, this was a perfect opportunity to shine'! and you chose not to.
15 November 2024
Been with the garage for over 25 years and seeing lots of changes with some senior staff retired but the new young generation are really professional and customer oriented
14 November 2024
My car was cleaned during the service. On checking in the car I asked if tyre pressures could be checked and corrected if necessary. This was duly carried out.
14 November 2024
Great, although £2,000 bill was somewhat steep. Still, two-year parts and labour guarantee swung it for me.
14 November 2024
Top service by the advisor and engineer. They called to explain the status of the work, my options and if I was happy to proceed. Anya gave great communication the entire way through!
14 November 2024
Excellent service
13 November 2024
Excellent service at when bringing the car in, and good advice on what work to do and not do (i.e. taking an item off the to do list rather than just bagging the money!).
13 November 2024
This was a simple warranty exercise so work was carried out while I waited. Only reason for 4 stars is out of BMW Oxfords hands. You are a 35 min drive away.
13 November 2024
The car was washed and cleaned and perfectly presented. The staff was great and stayed behind an extra 10 minutes to deliver my car
12 November 2024
Felt very welcome. Free coffee, water etc. Felt like I was part of a club. Cleaned my car too!
12 November 2024
I had to change 4 tyres and, when I got the car back, the pressure of the new tyres was different from one to another and in one tyres it was too low
12 November 2024
Staff were friendly and efficient
12 November 2024
The service is faultless and very honest about when I don't need to undertake work on the car. This honesty keeps me coming back.
11 November 2024
Service done on home.
11 November 2024
Everything was well handled the only slight reservation was I asked about charging- and whilst it was explained that the car was behaving normally - it didn't really help with the problem as you can't rely on a car if it only goes 60 miles a charge.
11 November 2024
Best customer service
11 November 2024
The fault was fixed and I like that the engineers highlight any other topics that may need attention
11 November 2024
Fast service
11 November 2024
Everything was completed without fuss.
11 November 2024
Delighted that my X6 problem was rapidly resolved.
10 November 2024
Extremely satisfied as the staff still made space for my vehicle even if they had well over 60 cars booked in. They still managed to have my car looked at and ready the next day. Amazing service and special thanks to Alex who made all this possible.
10 November 2024
Service and MoT completed exactly as required. Good feedback on advisories with helpful video.. Excellent customer handling.
10 November 2024
Would have been 5 stars but I have not yet received the vehicle inspection report.
10 November 2024
The problem was sorted. It was lucky my wife was close by. Worst case scenario would have been a screwed engine
10 November 2024
Stress free and efficient
09 November 2024
Everything done as required.
08 November 2024
Did exactly what was expected of them and a bit more besides.
07 November 2024
Car was serviced ok but the computer errors above totally ruined the experience and also I sat waiting around extra 30mins as once again the system had reverted to a wrong owner and details
06 November 2024
Smooth and peace of mind
06 November 2024
very quick and efficient service, as well as cleaning my car for me
06 November 2024
The gentleman who dealt with me had no knowledge of his job. Had no idea anout pricong for servicing deal ( and didn't bother finding out). I asked for explanation why traffic light recognition is not functioning when it does on my X1
06 November 2024
Jodie was great. Very professional and friendly. Kept me updated on the progress and ensured that all work requested was completed on time.
05 November 2024
informed, prompt, efficient staff, nice drinks and biscuits
05 November 2024
Painless experience, although, due to an long standing issue with the paintwork of my car, they refused to wash it.
05 November 2024
I won't be returning
05 November 2024
mike at the body shop was so helpful he is a credit to the BMW group this is the 3rd time he has helped .
05 November 2024
Service given was excellent
05 November 2024
They sorted out a difficult issue with my car door and arranged a goodwill gesture from BMW
04 November 2024
Staff could not have done more to assist.
04 November 2024
Jodie was communicative and extremely helpful at all times
04 November 2024
North Oxford Garage have a good level of customer service & have looked after me & my car, satisfactorily over the years.
04 November 2024
I would give you 5*, but problem recurred.
04 November 2024
Easy to deal with
04 November 2024
Excellent,informative responses to queries.
03 November 2024
Again, good interaction with the Service Dept but one of the two jobs I asked to be done was either not done or the issue wasn't resolved.
03 November 2024
Because I could wate there well they did the the service
03 November 2024
Recalls for replacement air bag & egr valve completed without fusd
02 November 2024
Slightly misled over the waiting time for the service. Then, on receipt of the car, the cleaning which had been included was not very good. There were big dust patches all around the car. By then I'd waited all day so didn't bother to mention it.
02 November 2024
Jodie was super helpful and kept me up to date with my car and even arranged a thank you gift
01 November 2024
North Oxford know little or nothing about electric i7s in my view
01 November 2024
My service was handled by Jenna who was very professional and kept me informed on progress.
01 November 2024
Very welcoming
31 October 2024
Thoroughly satisfied. Service Advisor was knowledgeable, courteous and friendly. Noted down things i wanted looked at & fed back clearly & concisely. Car was clean & in tip top condition when returned.
31 October 2024
They have spelt my name wrong even though I told them.
31 October 2024
professional people
31 October 2024
It was excellent.
31 October 2024
Let down by hassle of payment the day after I paid and being sent a non understandable email they day after that
31 October 2024
Good customer service from Jazmin and Rozeena
31 October 2024
Excellent service and support with courtesy car whilst in for service. Service desk was fantastic (Jenna) with accommodating a slight delay in checking in. Car serviced and returned as expected to the high standard by North Oxford.
30 October 2024
We have been served by Rozeena Ali on three occasions now, and her exceptional service is much appreciated by my wife and I. She really cares about giving a good and thorough service and personally checks progress through the workshop. Well done.
29 October 2024
The expertise of the staff. Polite, helpful and friendly.
29 October 2024
As above not all expected services were completed and I was not informed of this
29 October 2024
Efficiency and speed at which my starter motor was changed and friendliness and efficiency of staff
29 October 2024
Excellent service from Jodie on service reception and Matt on the spares counter, both of whom were helpful and accommodated my needs perfectly. The service work was undertaken very well as far as I am able to tell, hence I have no complaints at all.
29 October 2024
No issues with the MOT service. Grateful to have the complimentary wash and vac option.
28 October 2024
Everyone friendly helpful and professional
28 October 2024
Overall service level is good, although my car needed to stay in for another day as the MOT wasn't done on the day it was scheduled.
28 October 2024
4* the car was washed but if you provide a better experience e.g a full clean and polish then it would be better and 5*. This is just a suggestion.
28 October 2024
Car beautifully valeted
26 October 2024
Diagnosis and repair handled seedily. Slightly disappointed that, guiven early diagnosis of fault by technician, that dealer didn't work to ensure parts orderd for same day delivery.
26 October 2024
Rozeena in Service reception is outstanding and efficient
26 October 2024
Very quick and efficient
26 October 2024
Work carried out on time
26 October 2024
Anya needs to be a little less brusque
24 October 2024
Full details offered in good time
24 October 2024
As per my previous comments. Also, I was one of many customers that felt misled that day.
24 October 2024
I was just on time for my appointment. When I arrived at reception I was dealt with immediately. Someone from the service department asked me if I had any questions and explained how long it would take. I was welcome to coffee and use of wifi.
24 October 2024
Phil + Andy and their team always v helpful. New model BMW car currently ordered with N.Oxford and looking forward to N. Oxford service team maintaining it for me as they have with my other/previous cars.
23 October 2024
All as expected. On time and polite
23 October 2024
Very responsive and pleasant service.
23 October 2024
I booked in for service and mot at 11.30, having travelled 30+ miles. I was told this would take until 5.00 to be finished. I expect the work to be carried out soon after arrival when I have made the booking. Work done in 2 hours after
22 October 2024
The collect and return service worked well. Happy with the service but the payment link didnt work, so there was some confusion about my payment.
22 October 2024
You provide an excellent, reliable service and it is a great pleasure to have the car returned beautifully cleaned.
21 October 2024
Super quick service, communication great
21 October 2024
Friendly and professional team, MOT and servicing done as required, useful health check video provided post servicing.
21 October 2024
Did what was required
21 October 2024
You get what you pay for.
20 October 2024
Great service
19 October 2024
Roseena is polite, friendly, professional and makes it such a pleasure to come to BMW north Oxford.
19 October 2024
Great customer service
18 October 2024
Very easy and straightforward job
17 October 2024
Nearly perfect! Only slight quibble - please put cushions back on driving seat and readjust seat to original position
17 October 2024
Good one on one service from my service person.
16 October 2024
The staff were great - attentive and genuine. The location and ease of parking at the site is good. Check in was very simple. The bill was reasonable. Nice to see an i8 and a Z8 on display.
16 October 2024
All work completed in advised time and kept updated of progress
16 October 2024
The required works were carried out and completed in a timely manner, with additional works identified and agreed online quickly and without delay.
15 October 2024
Great service provided throughout
15 October 2024
I would come back again but as above mark up costs for parts is high
15 October 2024
Communication from service engineer was good. Work done in time quoted,
14 October 2024
As above
14 October 2024
Given what was said above, thankfully Ms Rozeena Ali was very helpful to fit the service for the car on that day
14 October 2024
No issues with the process at all.
14 October 2024
Work always carried out professionally
14 October 2024
The team saved me hundreds of pounds on my service and MOT where other garages would have happily taken my money.
14 October 2024
Painless experience, Always have good service from North Oxford. From efficient booking to excellent service execution. The collection driver deserves recognition, he was extremely polite and pleasant to talk to. Car collected and returned on time.
14 October 2024
Great service from the person on the desk
14 October 2024
They seem to be be very thorough.
13 October 2024
Excellent and friendly customer service! Highly recommended!
13 October 2024
As above
13 October 2024
very satisfied, car was picked up from my home and returned after work was completed.
13 October 2024
Punctual, friendly, good communication, competitive pricing. I am extremely impressed with their customer service.
13 October 2024
A spot for the recall was available in a few days and I was able to work while I waited.
12 October 2024
All works carried out as requested and solved problems with Bluetooth connectivity
12 October 2024
I always feel welcome and totally supported in this particular service location. Ms Ali, as always excelled herself.
10 October 2024
Everyone is very welcoming and easy to deal with.
10 October 2024
No issues with booking, done on time and all helpfully explained
10 October 2024
Done on time no issues
09 October 2024
Car drives good and I feel safe in it
09 October 2024
I've been using North Oxford Garage for quite some time so am very satisfied
09 October 2024
Similar to 1 above. Very pleasant staff and comfortable experience.
08 October 2024
I like the fact that you only do what the key says is needed. Love the video, am collecting them for a show reel. Also love the wash and clean.
08 October 2024
Friendly and professional service. Problem sorted same day - perfect!
07 October 2024
Again great service and team to help.
07 October 2024
So far everything seems to be working, and it was useful to be given the tyre tread and brake pad depths.
07 October 2024
Good updates all the way through. Only issue was I dealt with a different member of the service team when I arrived to pick up the car and she wasn't as well versed on the issues. However she was still very courteous and delivered a very good service
07 October 2024
same issue
06 October 2024
The service was quick and efficient, the staff friendly and effective.
06 October 2024
Never have any issues with NOG. Been using them for years.
06 October 2024
Friendly people , great service
06 October 2024
Everything went well except I put the keys in the overnight box instead of somewhere in side.
05 October 2024
Everything done in a timely manner with excellent communication.
05 October 2024
Very organised, and they went the extra mile for me!
05 October 2024
Pleasant experience efficient service
05 October 2024
Very satisfied
05 October 2024
Same as above
05 October 2024
Our service advisor made our day, understanding exactly what work we were booked in for and that we had requested a loan car. We live an hour from the dealership and received a call to say our car was leaving the workshop giving us time to travel.
05 October 2024
Good attention from staff in all aspects of this matter.
02 October 2024
All smooth, Anya was very accommodating with the recalls.
02 October 2024
Dealt with everything quickly & efficiently
02 October 2024
Helpful and cheerful staff
02 October 2024
Staff very friendly. Quotes for work adhered to. Work is thorough with a very useful comprehensive health check after.
01 October 2024
Because your staff make everything easy and they're really helpful
30 September 2024
Easy and fast booking and handover
30 September 2024
Last minute issues with a blown bulb on my car handled with professionalism
30 September 2024
Friendly staff
30 September 2024
Everyone is very polite and efficient
30 September 2024
Appointment fitted in at short notice. Quick diagnosis and once part had arrived fast completion of job with immediate notification
29 September 2024
All of my questions answered. Easy booking process. Post service info also excellent. Would've been nice to have been given time frame of how long it would take or told an hour before car needed picking up as was coming from far.
29 September 2024
Jodie was exceptionally helpful - knowing I was short of time and sitting the service in between work, she made sure that the work was expedited (making sure there was time for a clean, too), and gave me a work station in a quiet spot. So grateful!
29 September 2024
I am happy with the work carried out. Howver they didn't notice the black adhesive seeping under the internal rear mirror.
28 September 2024
I am satisfied, but on one occasion my car was actually scratched; though the garage paid to get the scratches removed. Second, the brush for washing the cars leaves fine lines on the body, so I declined the offer to wash my car on my last visit.
28 September 2024
Willing to put themselves out
28 September 2024
Great services.
27 September 2024
Happy with service
26 September 2024
Anya was very professional and kept me informed of progress
25 September 2024
good serice althoufh accepted booking when car didnt need a service
25 September 2024
Fast, efficient and friendly.
24 September 2024
Sorted my problem. Kept me informed.
23 September 2024
Very professional, friendly and accommodating
23 September 2024
Rozeena Ali has provided me with excellent service.
23 September 2024
Dealing with recall issue did not slow down MOT and award of a voucher was appreciated.
23 September 2024
Great service and on time !
22 September 2024
They did job on my car very quick and I was very satisfied
22 September 2024
My problem has not yet been resolved.
22 September 2024
Both myself and my partner have bought cars from this garage and get them serviced there. We have no complaints with the car side. I have visited the motorcycle side and find them obnoxious. So much so I go to Bhanstormer for all my needs.
22 September 2024
Desk experience was good. Service completed to time. Car returned with loose drive shaft (banging on journey home) caused by service. The car was collected and fixed promptly. The incident is worrying from a both safety and quality perspective.
22 September 2024
I always receive excellent service. This includes effective and regular communication, flexible car pick up/delivery, and complimentary car valet. Highly recommended.
21 September 2024
The service dept staff were very helpfull and friendly
21 September 2024
Good communication and work done on time.
21 September 2024
Issues are well explained and short video provided reassuring
21 September 2024
Very satisfied.
21 September 2024
As above
21 September 2024
Same as the above
20 September 2024
Very kind people and great service
20 September 2024
Everything dealt with no problem, even arranged a loan car at a moments notice.
20 September 2024
Again, dealing with your service department ( Rozeena ) was excellent in her job.
19 September 2024
Excellent service from NOG
19 September 2024
Because you are good
18 September 2024
Was given some incorrect information regarding a battery which caused quite a lot of confusion. The service consultant, Anya, was great and got to the bottom of the miscommunication quickly and resolved the issue. Overpriced diagnostic & labour cost.
17 September 2024
Thorough
17 September 2024
Excellent facilities and service from Alex in Service and Luke who I believe did the work on the car.
17 September 2024
My service advisor was extremely helpful with answering additional questions that I had at the time about my car, and went out of her way to confirm a few details when I picked the car up at the end of the day.
17 September 2024
Brilliant from start to finish. My car was collected on time and returned at my convenience. I was kept updated by a really friendly team at North Oxford.
16 September 2024
Good job
16 September 2024
Everything was great apart from the check in. I felt I was pressured into checking in online in advance. Then when I arrived the iPad wasn't working. It just wasn't seamless. I would rather have just checked in normally
16 September 2024
Excellent job! It took a while to get the part, but we got there in the end!
16 September 2024
I was given assistance at very short notice; I was going away on holiday driving my car abroad and the helpful team fitted in the necessary work just a few days before I was due to leave. I was extremely grateful for this!
15 September 2024
All good
15 September 2024
Great communication top service desk fearly good price (little bit more pricy then another garages but is BMW-Jenna is the best
14 September 2024
Nice friendly greeting at reception and then nice and friendly and helpful throughout visit.
14 September 2024
Rozeena has always been very exceptional
14 September 2024
Everything done perfectly and in good time.
14 September 2024
Everything done on time, professionally and updated whilst the car was with them.
14 September 2024
The problem was sorted
14 September 2024
Just excellent service
14 September 2024
Friendly and efficient dealership staff. Pleasant waiting area. Helpful video of the findings.
13 September 2024
My MOT is due 3 weeks after I just had a full service. I completely forgot as I'm a foreigner- it would be great if you could remind us rather then having to rebook
13 September 2024
All staff are absolutely amazing, so knowledgeable and passionate about their product. They looked after my car so well.
12 September 2024
Great service and the lease company picks up the bill
12 September 2024
Professional members of staff, always on time and thorough.
11 September 2024
Everything was carried out professionally and in good time.
11 September 2024
All good except being quoted over £500 for one tyre. That's plain ridiculous when they are £230ish!
10 September 2024
Managed to accommodate date/time.
10 September 2024
Friendly helpful and my service contact person was wonderful
10 September 2024
greeted as soon as came into building , dealt with immediately and very considerate and accommodating on helping me leave and get back to work ASAP - great service
09 September 2024
On the video carried out by one of the workshop staff he noted a jacking pad was missing.I only discovered this when I viewed the video later but at the service desk no mention of this fault was made so the part is still missing.
09 September 2024
I received the video of my vehicle inspection, with clear descriptions of each item and advice on areas requiring attention. I have a written list of future action items and areas inspected.
09 September 2024
Again all staff are very pleasant and helpful
09 September 2024
Price for the parts/labour could be better
09 September 2024
Friendly staff. Excellent service this time. Don't bother with the free car wash.
09 September 2024
Everything was well explained
09 September 2024
Fairly priced and quick turn around
09 September 2024
Very happy !
09 September 2024
Other than the fact that I had breaking issues.
09 September 2024
Miss krong was fantastic
08 September 2024
The technical side of the service was carried correctly and efficiently. However the 'front of house' service reception was superb.
08 September 2024
Good communication - able to work whilst waiting for my car - very polite , listened .
08 September 2024
Vehicle faults fully diagnosed and scheduled for repair at a later date when parts are available.
08 September 2024
I went for a recall service, the staff was very gentle. I also booked an aircon service which at the end was done for free as a courtesy. So I'm very satisfied with the costumer service.
08 September 2024
Just an MOT but thoroughly done
07 September 2024
Alex was very polite and happy to deal with any request I had.
07 September 2024
Excellent communication throughout
07 September 2024
Experience and result exceeded expectations
07 September 2024
Friendliness and helpfulness of staff.
05 September 2024
Keeping me updated
05 September 2024
I had the opportunity to change the garage to the Worcester one. The Worcester garage is closer by at least 40 mins and 30 miles, yet I stayed with North Oxford due to the previous visits and service they provide.
04 September 2024
Jenna has looked after me excellently over the last few years.
04 September 2024
Rozeena Ali kept me regularly updated with clear and reassuring information, and was easy to reach when I needed to make contact.
04 September 2024
Welcoming environment. Reception staff and service staff are so friendly.
03 September 2024
Contact with both with the Service Representative - Jasmin Klong - and the driver who collected and returned my car - Rob
03 September 2024
Customer service on my most-recent visit (EGR Recall) was outstanding. Thank you Alex for your politeness, professionalism and great service.
03 September 2024
Quick and efficient.
03 September 2024
Smooth service, comfortable waiting area and no complaints
03 September 2024
Work efficiently carried out together with a complimentary car wash and visual check over
23 November 2024
Nicely presented and quick process to complete.