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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
338 ratings and 196 comments received in the last 90 days.
11 July 2025
See comments above
07 July 2025
Same answer as above
04 July 2025
Very satisfied, plenty of choice , Jordan helped us chose the right vehicle and made the buying process very easy
04 July 2025
Paul Smith the sales guy was superb
04 July 2025
Polite and professional
04 July 2025
Purely the car didn't have a good clean or any protection added to it, I think the after sales department unfortunately took the shine of it. Again nothing on the sales department
03 July 2025
Very good, but digital key could not be enabled
26 June 2025
I have been looked after very well by the sales team and in particular my personal sales rep Rebecca Clulow. Rebecca sourced me the car that I needed and can afford in my colour choice.
12 June 2025
I received professional and personalised service from Colin Pritchard especially . He kept me in touch with every step, accommodated my needs and answered every question fully and promptly
05 June 2025
Great support from all particularly Michael Smith.
04 June 2025
Mr Colin Pritchard offers great service and is responsive to emails and calls.
08 May 2025
Very polite, friendly and knowledgeable salesman (Paul Smith).
04 May 2025
All good
03 May 2025
Jack was thorough on ensuring all steps of the process met with our requirements.
01 May 2025
Good service, no pushy sales. Listened to requirements . Friendly and accommodating
01 May 2025
Micheal Smith could not have been more helpful - explained everything extremely well. Gave great advice and showed full knowledge of the products. Must be said every member of staff we met were polite and helpful.
25 April 2025
They were quick and efficient and very friendly
13 July 2025
See above
12 July 2025
Health video not sent until late in day and not until I requested it. Tried to get me to have work done that didn't need doing which became apparent when I finally got the video.
12 July 2025
My experience to date has resulted in complete breach of trust. I will not be returning to North Oxford Garage and I will either consider buying different car make or using only independent garages.
12 July 2025
Outstanding service
12 July 2025
Always friendly efficient and do what was needed
11 July 2025
Prompt service
10 July 2025
Rozeena superb from start to finish and car cleaned.
10 July 2025
Great service
09 July 2025
Liv was great and kept me in the loop
09 July 2025
Fully informed by service assistant what was going to happen, when and what cost. No surprises is good. Interaction was easy and relaxed.
09 July 2025
All issues have been address with flexibility around the customer.
09 July 2025
Good value for money
09 July 2025
Due to Rozeena being so prompt and accommodating a fast turn around
09 July 2025
A pleasurable experience. Everything was very smooth.
09 July 2025
availability of decent coffee and good internet is hugely appreciated. The customers sharing the lounge were all in good humour-a mood obviously created by the friendly and cordial customer service representatives. Skipping to the end of my visit,
08 July 2025
Extremely efficient, professional and pain-free. One of the best experiences I've had in over 35 years car ownership
08 July 2025
Great service. Highly intelligent input on phone call. Car ready on time and cleaned. Charming service at reception in person and in phone. Under budget. Good tech and communications.
08 July 2025
Always happy to help and excellent customer care
08 July 2025
From start to finish the service and care provided was top class. My service advisor, Liv Reilly was excellent throughout my service visit, with a finely blended mix of personability and professionalism, Liv is a real asset to North Oxford BMW.
08 July 2025
Service, team update on work being carried out.
07 July 2025
I took my car in to have a water leak fixed. Very good on arrival etc, but next day, I had to put water in again so obviously the issue was NOT fixed despite spending close on £1000! Now difficult to get anyone to phone me back
07 July 2025
See above
07 July 2025
I have absolutely no complaints
07 July 2025
Everything exactly as planned including pick up and return
07 July 2025
As above
06 July 2025
Kept up to date
06 July 2025
Very satisfied
06 July 2025
For the reasons stated above I.e. a very good end to end experience
05 July 2025
A suggestion. Stop cars from parking on the left of the entrance because they cover the arrow that shows the way out.As you park our cars for a smooth get away it's a shame I end up going around the carpark unnecessarily.
05 July 2025
Service was good
05 July 2025
No problems
05 July 2025
Very satisfied
05 July 2025
Excellent service from Bella at each occasion on her desk.
05 July 2025
Worked perfectly. Took me a bit to get in touch NGL but once I was everything was slick.
05 July 2025
As above
05 July 2025
the lady who dealt with us was brilliant
04 July 2025
Good service from staff but had to wait a long time, I would have preferred to leave my car and pick up later
04 July 2025
Excellent customer sevice from Rozeena as always and Keith who to the time to understand my concerns.
04 July 2025
E
04 July 2025
The service advisor was incredibly helpful and professional
04 July 2025
Anya Randall was particularly helpful & accommodating as there was a mismatch better timings for service on email & app
04 July 2025
When got home notriced some scratch/Scuff marks on Bootlid that were not before visit as took out my laptop bag from boot on arrival, can only assume that when washed maybe the cloth was contaminated with some particle that scuffed mark the lid
03 July 2025
Outstanding 5-star service. Warm polite staff, comfortable waiting area with great ambience, speedy efficient service. Only suggested improvement would be for increased availability of courtesy vehicles.
02 July 2025
Very welcoming, understand customer demands as well as BMWs own
02 July 2025
As above
01 July 2025
Rozeena kept us well informed and updated on the progress of the repair.
01 July 2025
Good communication and fast service
01 July 2025
Excellent service
01 July 2025
Because I didn't have an issue when my car was brought to you on a recall, and you are advising me my gearbox fault is in fact my n/s/f disc backplate and that my undertray is damaged. I know my car and drive it the way I was taught in the RAF.
01 July 2025
Excellent customer service, but very costly.
01 July 2025
Great service and video of car.
30 June 2025
Good service and communication from the service staff
30 June 2025
Very friendly and helpful - quick service.
29 June 2025
Met with a friendly receptionist who directed us where we needed to go, very professional and welcoming.
29 June 2025
I was very pleased to have the work done but it was much more expensive than I had expected !
28 June 2025
Helpful diagnosis of the problem and excellent communication from Cameron.
27 June 2025
The level of service was outstanding. I was particularly impressed by the explanations and appropriate friendliness of Olivia Reilly who handled this particular service.
26 June 2025
As above
26 June 2025
Great service and well explained.
26 June 2025
Couldn't have asked for a better better turnaround and overall service
25 June 2025
Work carried out promptly. Video of vehicle check always reassuring that works being carried out to a high standard. Car returned clean and tidy.
24 June 2025
Great service, kept informed, really nice to deal with
24 June 2025
Jodie personally has been exceptional and is the main reason for giving a higher score. However heavily disappointed to pick up car which remained with a notable fault that should have been picked up on during test drive
24 June 2025
As per comments above
24 June 2025
Nice people to deal with. Knowledgeable and helpfuk
20 June 2025
I've been satisfied with the service received - Liv has been great, very approachable and professional. I wasn't happy with the push of the BMW smartphone app.
19 June 2025
They did everything I asked, washed the car and it was a pleasure to drive it home.
19 June 2025
The service was great. Rozeena Ali was really nice as always! From my previous experience, Rozeena is the best service advisor. Always helpful and really friendly.
19 June 2025
Clear bill, as forecast. clear breakdown of other work required
17 June 2025
Kept n loop with WhstsApp messaging.
17 June 2025
Excellent customer experience
17 June 2025
Quick service , great service staff and job didn't cost as much as I had first thought .
17 June 2025
There was some confusion over the ownership information on your system but Anya sorted it out straight away. She was a delight to deal with and charming yet professional - the world needs more Anyas!
17 June 2025
Anya Randall and Luke (MOT) were attentive to my concerns.
16 June 2025
Good service
15 June 2025
Informed by video of progress of service
14 June 2025
Everything good.
14 June 2025
Always polite and helpful and do a good job
14 June 2025
Solutions focused happy and positive team They understand your challenges - school pick, courtesy car, on a time limit they manage your expectations and put you at ease
14 June 2025
I was kept unformed regarding the progress of my cars service and plenty of coffee and biscuits whilst waiting!
12 June 2025
great service
12 June 2025
Efficient service with flexible booking system.
12 June 2025
Work on car carried out as arranged competent and confident staff.
11 June 2025
Great customer service and good communications throughout the day keeping me informed of progress.
10 June 2025
Overall view 10/10
09 June 2025
100% as always
09 June 2025
It would be difficult to imagine how more helpful Rozeena Ali could have been. Realy understanding, proactive andmade the whole process stress free. Really impressed.
08 June 2025
Failed to fit new battery in key fob and did not carry out air contioning service ( machine was apparently broken down.)
08 June 2025
Well briefed , kept informed, all requests performed.
08 June 2025
The service and MOT seemed fine and the car weas washed. I also was not given the cost when I made the booking - why?
07 June 2025
I had a engine light issue, dealt with very promptly by the BMW team I am very grateful, for getting me back on the road so quickly.
06 June 2025
As per the above
06 June 2025
Quick and easy check in and collection. Helpful and friendly people.
05 June 2025
As above
04 June 2025
No issues
04 June 2025
Nice coffee and waiting atea
04 June 2025
Good experience overall, but I had to phone to know that the car was ready.
03 June 2025
Great service for a recall and super helpful staff as always.
02 June 2025
Easy
02 June 2025
It took 4 hrs to change the brake pads! Other than that it was fine and I was able to get on with my work in the waiting area.
02 June 2025
All good
01 June 2025
Fast, efficient, thorough - everything happens the way it is explained.
31 May 2025
Excellent customer service requested my car be ready for 1pm if possible and it was . By far the beast dealership experience I've had and so far. For me very efficient.
31 May 2025
See comment above
30 May 2025
The staff are always polite, knowledgeable and efficient.
30 May 2025
Customer service and prompt repairs
29 May 2025
The actual experience was fine it was the booking that was horrible
29 May 2025
Staff have always been very helpful and we have had no complaints over servicing standards - so trust and confidence good!
29 May 2025
No issues at all and helped more by providing a courtesy car.
29 May 2025
Work was good. But car was late delivering back owing to traffic
29 May 2025
Attention to detail and treating customers with respect are why toy stand out
29 May 2025
As above.
28 May 2025
Great service and after-sales care from North Oxford Garage, as always.
27 May 2025
Excellent communication throughout by Rozeena, Well Done.
27 May 2025
Service and information, clear and precise
27 May 2025
All my questions answered
26 May 2025
Good service organised and thorough
25 May 2025
Above answer, booked a sit and wait which took an hour longer than it should have
25 May 2025
I have been a customer for many years and have always had excellent service.If i want to be really picky the valeting was not as good as usual.
25 May 2025
Everything was very good.
25 May 2025
Generally very efficient and professional
23 May 2025
Can't fault you
23 May 2025
As above.
22 May 2025
Great welcome, booking in and curtesy car, some off the communications about the technical issues where lost in translation, but so polite and customer friendly.
21 May 2025
everything went very smoothly and it was a pleasure to work with Rozeena
21 May 2025
It appeared to me that the professional end was willing to talk and explain to the customer in words of one syllable what had happened, and I liked that. The front face was very human and really seemed to want the customer to be comfortable and happy
21 May 2025
quick, efficient and very friendly and helpful
20 May 2025
Same as above
20 May 2025
Easy booking, warm welcome, professional staff and job completed while I waited. Even checked my parking brake for free which I mentioned when checking in. Having had an awful experience at Sytner Tring BMW my faith has been restored.
20 May 2025
Friendly staff and great service
20 May 2025
Friendly and efficient service.
20 May 2025
.
19 May 2025
Always excellent.
19 May 2025
Great service, as usual & as expected
17 May 2025
No problems. Did what was required at quoted price
17 May 2025
Very good service everything done with ease and comfortable seating area with refreshments.
17 May 2025
I like BMW as a machine. I own plenty of them (6-8) cannot really remember. Overall the main issue - Recall for Emissions was resolved apparently. Though I would not know as the updates required were not made transparent to me. So good
16 May 2025
Fabulous team. The car felt like new after its 2 year service. Polite and punctual team.
14 May 2025
Great service
14 May 2025
Response same as above. Couldn't fault Anya.
14 May 2025
Quick and efficient
14 May 2025
The service was to a standard that I found acceptable
14 May 2025
Prompt efficient service
13 May 2025
Only got video of seasonal health check would be good if got video of whole service?
13 May 2025
Great service and very efficient
13 May 2025
One star taken away because in April 2019 while replaced a steering column switch cluster you returned the car with a steering column rattle which exists today. At the time you refused to investigate and cure the rattle. You will never get 5 stars.
13 May 2025
Good welcome, explanations of work to be done. Lots of support while car had MOT and service. Offered a courtesy car and it was superb, Very happy to be in the hands of caring staff.
12 May 2025
Prompt service
12 May 2025
For a large garage waiting time far to long
11 May 2025
As above
11 May 2025
As above
10 May 2025
Completed the service early and plenty of space to be able to carry on with my own work.
10 May 2025
-
09 May 2025
Always a pleasant experience. A great team at NOG!
09 May 2025
Service desks attention always on point. Even when busy they keep you waiting very little. Service of self check in available if rushing off.
09 May 2025
Friendly informed service.
07 May 2025
All l can say is from when my husband passed and l have been dealing with the car service it purchase ect they have treated me so good that's why o am still a customer.
07 May 2025
I need a courtesies car which just took a little wait but was great to go ave a car as I am disabled and drive a mobility car
07 May 2025
Excellent friendly and efficient service from the team. Thank you everyone
05 May 2025
I was satisfied but as it was the second time in six weeks having repairs done.
05 May 2025
The valet only did a superficial wash and merely vacuumed the mats. Not at all up to the standard expected from BMW
05 May 2025
It was ok but despite having added the car wash to the list of to do's it was still dirty when I collected it. I didn't have time to raise the point at collection so just I left.
04 May 2025
Every thing done I asked and helpful
04 May 2025
Again very good service friendly and efficient
04 May 2025
Because that's what I thought.
02 May 2025
Whilst my issues were eventually resolved, it was difficult to get North Oxford to accept responsibility despite having a BMW warranty.
28 April 2025
As above
28 April 2025
Always competent and efficient
28 April 2025
Great service
24 April 2025
Relaxed efficient service, good value, good at keeping me informed about progress
23 April 2025
Quick turn around and washed And vac
23 April 2025
Service rep was very good with good communication
23 April 2025
All perfect with the help from Anya with the booking + courtesy car. When back home lifted bonnet to see what was done and saw plastic wedge shaped item in engine bay! This Should have been put back onto side off air filter housing when refitted.
23 April 2025
Friendly and professional
23 April 2025
Straight forward very professional.
21 April 2025
The service team at North Oxford are exceptional. It is always a pleasure to be looked after by Rozeena and Jodie--they offer a terrific service throughout and offer the very best in customer relations supported by expert knowledge about the car.
19 April 2025
All went well
18 April 2025
North Oxford are regularly generally excellent..
13 July 2025
Really smooth experience that was tailored to my availability