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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
522 ratings and 196 comments received in the last 90 days.
16 September 2021
Alfie Long explained everything clearly and then handed over to the tech specialist who was amazing and talked through all the controls making everything so easy for us.
16 September 2021
First class service from North Oxford Garage. Mike Smith kept me informed from order to collection.
11 September 2021
Friendly and efficient customer services
11 September 2021
Efficient and helpful in dealing with my requirements as I was purchasing the car from out of the area
08 September 2021
Staff very helpful in every way
06 September 2021
Great Service from Josh Paul always keeping the customer experience to the highest standard. Communication and speed of delivery of the highest standard.
23 August 2021
Alfie Long did a great job to understand my needs and construct a great and fair deal.
16 August 2021
Good sales guy. Professional, knowledgeable and helpful.
15 August 2021
Salesman could not have been more helpful but any pressure to purchase. Handover was first class - far better than similar experience at Mercedes-Benz.
11 August 2021
The attributes of the car were well demonstrated by the sales executive, Alfie Long. There was an issue with delivery (faulty radio) but again Alfie was professional and honest and put together an acceptable way forward.
07 August 2021
Very professional and easy to discuss the vehicle with the salesman and sales team.
03 August 2021
Although getting took a while due to Covid delays but once the car was available the completion was exceptional.
02 August 2021
Michael Smith at the BMW Centre in Oxford was excellent, he was very professional, listened to our views and helped us purchase the car that we wanted.
30 July 2021
Awesome sales guy, Josh, and North Oxford always take care of you
27 July 2021
Got the most comprehensive handover for new vehicle, having purchased quite a few!
27 July 2021
I was always kept informed and you delivered on your promises - what's more to say!
25 July 2021
The car is exactly to the spec ordered an the build quality is good
25 July 2021
No issues whatsoever
19 July 2021
BMW Oxford was very good indeed and my salesman Jakub Zapala was truly excellent. He was very helpful and listened to our needs without being pushy in any way
19 July 2021
Felt fully informed, and looked after through the whole purchase
18 July 2021
Excellent communication and easy to do business
17 July 2021
Good price and prompt sale. Car was spotless when I arrived and was waiting for me in the showroom on the day of collection.
16 July 2021
Very easy and clear communication
15 July 2021
Alfie found me the exact car I wanted.
11 July 2021
My sales person, Michael Smith, was a pleasure to deal with. He took the time and trouble to explain everything and gave sound advice. He kept me informed at all times of what was happening. Excellent hand over, no fuss, no problems.
11 July 2021
I am always extremely well looked after.
11 July 2021
Excellent
11 July 2021
All questions were answered, all problems resolved and all very efficient without feeling rushed.
11 July 2021
Introduced to Joshua Paul only 2 weeks before delivery of my new car. It all went perfectly via the Internet. A very recommended BMW representative.
11 July 2021
Very efficient
10 July 2021
Professional , courteous, efficient and organised service
09 July 2021
The car was delivered when I said I wanted it.
08 July 2021
The whole process from selecting a vehicle to the collection of the new vehicle was organised in a way that ran smoothly. The offer of support with any queries I had after collecting the vehicle gave confidence that if help was there if I needed it.
06 July 2021
My only problem is getting to grips with some of the technology around park assist and I am confident of getting help with that
05 July 2021
Very satisfied, this is my second BMW from North Oxford and I can't fault them.
05 July 2021
Everything went as well as it could have and there were no issues.
05 July 2021
Considering I wasn't even thinking about getting a new car until Josh had called me, it was a lovely surprise! The car was ready for collection within 4 days after the initial test drive and it looked sensational!
04 July 2021
Michael Smith's customer service was superb. I was updated on a regular basis as to the status of my car. The whole transaction was professional . He personalised the experience even though he must have had to do the same for many other customers.
02 July 2021
Great experience
29 June 2021
Regular contact, questions answered quickly and fast delivery.
16 September 2021
Good service from North Oxford Garage
16 September 2021
The receptionist Rosin was outstanding.
16 September 2021
Excellent all round
16 September 2021
Very accommodating, made efforts to speed up the process
16 September 2021
Faultless Pay Monthly service from start to finish using a collect and return service
14 September 2021
The members of staff are very attentive, informative and helpful. Even down to the little details such as walking me to my car and offering to make me a coffee.
14 September 2021
Jenna was very helpful in providing my service options and ensured I was happy with everything. She kept in good contact and updated me regularly.
13 September 2021
They give the personal touch which goes a long way
13 September 2021
excellent friendly CS from the moment you walk through the door.
12 September 2021
The experience was calm, knowledgeable, and friendly.
11 September 2021
Staff were friendly and efficient. The refurbishment of the garage is a vast improvement to what it was before. The customer waiting area is much nicer too.
10 September 2021
Well looked after all round.. Great mindset.
10 September 2021
Excellent service but would have scored 5 but the car hadn't been washed after service .
10 September 2021
The work was done in good time and the staff were friendly and efficient.
07 September 2021
Issue handled promptly
06 September 2021
Completely satisfied
06 September 2021
Good company
05 September 2021
Again great customer service
05 September 2021
What more can l say that the service l received is always top notch
04 September 2021
The work was all completed in accordance with estimate I was given and was contacted as soon as the work was completed
04 September 2021
I was shown the utmost courtesy and the job was completed to my satisfaction half an hour earlier than predicted.
03 September 2021
Updated through the process, service adviser was friendly and efficient. All work completed in timescales explained.
02 September 2021
Customer service very helpful and strong.
02 September 2021
Work completed within time stated while I waited. Courteous, efficient staff.
01 September 2021
As above. First class personal service
30 August 2021
Did what was required
30 August 2021
Everything explained and shown in video
30 August 2021
Punctual service, extra checks done, friendly and helpful staff.
30 August 2021
Service with a smile and kept informed all along
29 August 2021
Everything was perfect
29 August 2021
Great customer service and dedication from staff.
29 August 2021
Colin was really helpful and kept me informed of the progress of the repairs in my car.
29 August 2021
Everything went very smoothly. Colin on reception was particulary helpful - as he always is.
29 August 2021
Full explanation of how problem solved
27 August 2021
Colin looked after me all through the service, updating me as to the progress, and it took exactly the amount of time he said it would
27 August 2021
Fantastic people, efficient, effective and great communication!
26 August 2021
Dealt with quickly and efficiently
26 August 2021
Very good communication throughout. More work than I anticipated on car but that was n-ones fault and very little added waiting time
24 August 2021
professional organisation
24 August 2021
Both the reception and service advisor were very efficient and welcoming.
22 August 2021
The staff were polite and helpful and they kept me well informed about the whole process.
22 August 2021
Professional service, efficient process.
22 August 2021
I was very satisfied with the Service experience.
21 August 2021
My car was efficiently serviced and the staff were polite friendly and efficient.
21 August 2021
Impressed with the service
21 August 2021
Great service
20 August 2021
Efficient, quick and very polite.
19 August 2021
Every thing work to my standards
17 August 2021
Very satisfied.
17 August 2021
Straight forward, friendly and professional. Being able to work onsite whilst the service took place, with adequate wifi and a good selection of refreshments, keeps things simple and stress free.
16 August 2021
My car was collected from home, I was kept up to date throughout the day. Car was washed and returned very clean.
16 August 2021
Picked the car up and returned it when they said they would. Kept me informed along the way.
16 August 2021
Job done well.
15 August 2021
Perfect communication and service. The BMW representative was excellent.
15 August 2021
The service is great and I feel that my custom is appreciated.
14 August 2021
I am greatful for a professional service.
14 August 2021
Even though I probably had the oldest, most worn out car, I had a 5 star service. Everyone is treated the same, like a valued customer!
14 August 2021
Customer service was spot on, feel looked after and that the people dealing with you care.
14 August 2021
BMW North Oxford is a pleasant experience with much improved parking.
14 August 2021
Thank you to the team at North Oxford Garage for giving such great service. The whole process from start to finish was very efficient and the service team were helpful and courteous. Highly recommended.
14 August 2021
Pleased with experience and how professional everyone was.
12 August 2021
Car seems to be running well and useful to know in detail what has been checked.
12 August 2021
Kept up to date, very friendly staff.
12 August 2021
Car was clean. All services done very well.
11 August 2021
Hot and cold drinks available while you wait
11 August 2021
Jenna was fantastic - really helpful and informative.
11 August 2021
I've never had problems with the quality of work done by the garage. The team also tried to keep the cost of the repair down which I appreciate.
11 August 2021
Vehicle was serviced and delivered back to my house
08 August 2021
Very helpful and customer focussed from the moment we arrived to when we left
08 August 2021
Very good
06 August 2021
Good Customer service.
06 August 2021
Sorted out a warranty problem perfectly (so far)....
06 August 2021
Service completed quickly and all queries I had were answered
06 August 2021
Problem fixed within a day. Good communication from Jana.
04 August 2021
Friendly staff
02 August 2021
Impressed with level of service provided
02 August 2021
Always go the extra mile
02 August 2021
Friendly service,
01 August 2021
Could not fault this dealership for attention to detail.
01 August 2021
The lady who handled our issues was very efficient and everything prmised was delivered on time.
01 August 2021
My 2005 E46 M3 had been in storage and required some investigation work plus a level 2 service so it was pleasing to see a competitive price offered to do the work.
01 August 2021
Jodie was exceptionally helpful and put through a goodwill warranty claim saving the car being written off. In addition, when I turned up to collect the car outside of the service department opening hours the store manager was willing to serve me.
31 July 2021
Work done in time and right first time
30 July 2021
Very efficient and re;liable
28 July 2021
Excellent service
27 July 2021
All went smoothly.
27 July 2021
No problems, all procedures explained.Enjoyed the video of the underside of the car on inspection.
27 July 2021
Very happy with the service.
26 July 2021
Car was fixed. In and out in a few hours.
25 July 2021
Incredibly friendly and efficient service
24 July 2021
Car serviced very quickly, as promised.
24 July 2021
The service advisor was very friendly and helpful. She kept me informed throughout and walked me to the car on completion. Works was carried out in a timely fashion.
24 July 2021
Speedy and professional service
24 July 2021
Excellent from booking appointment to collecting car. Extremely attentive staff. Nothing is too much trouble for them
24 July 2021
I was able to make an appointment very quickly and the service and small issue of ABS warning light were handled efficiently.
24 July 2021
All completed on time with no fuss
22 July 2021
All courteous
20 July 2021
I was booked in quickly and the problem quickly diagnosed. The part needed wasn't stocked, but was ordered and fitted the following morning. I was kept up to date by the service team at all times.
19 July 2021
cannot fault service
19 July 2021
On time. Comfortable wait. Efficient.
19 July 2021
Everything was completed in a timely manner
18 July 2021
They did what was expected in a timely manner in addition to my previous response
18 July 2021
Loan car provided to keep me mobile and to reduce inconvenience to me and problem fixed very quickly. Great communication from the dealership and excellent service
18 July 2021
Got booked in quickly, the video of the vehicle and the detail given is very helpful.
16 July 2021
Thanks
16 July 2021
No other option - more than satisfied
16 July 2021
Both Chris and Matt were extremely professional in dealing with me and the MOT on my 3 series tourer. I was kept informed of any issues found including the cost and whether it was a critical issue or just advisory. This information was very helpful.
16 July 2021
Service Centre informed me that a Service was required as well as the MOT, carried out in the timeframe.
16 July 2021
Nothing to fault.
15 July 2021
It was a pleasure, service advisor was so helpful and very cheerful.
14 July 2021
Work was completed as expected.
14 July 2021
My car was due a safety recall and from first contact the experience was excellent. Collection and delivery was arranged and i was kept up to date with text and phone calls.
13 July 2021
Really polite and proactive team.
12 July 2021
Good service from Colin.
12 July 2021
Efficient
12 July 2021
From being greeted to collecting my car it all went smoothly
12 July 2021
Good Service Customer Focused
11 July 2021
No issues
11 July 2021
Excellent service, friendly team and kept me updated
11 July 2021
Pleasant and informed personnel
10 July 2021
see above, very helpful service assistant Mat
10 July 2021
North Oxford Garage has always provided very honest and the very best service. Always reliable and very professional, exactly what you expect from BMW and more. Thank you.
09 July 2021
Never left wondering who we were seeing or "Whats happening?"
09 July 2021
Colin and the rest of the team were really helpful, friendly and kind
08 July 2021
All went smoothly, good customer service
06 July 2021
Fantastic service able to book at short notice and get the car back asap to enable me to continue to work
06 July 2021
From reception to leaving. High standard of looking after the customer.
06 July 2021
Waiting area was relaxing and I was kept informed of progress on my vehicle.
04 July 2021
I was very well attended to
03 July 2021
Excellent service, collected my car from home, no fuss, work completed, car cleaned and returned as expected
03 July 2021
Good experience
03 July 2021
Service went like clockwork
02 July 2021
Work done while I waited.
02 July 2021
I had a recall , so dropped car off on a Saturday and was asked to collect car before one as they were closing , unfortunately I got stuck in traffic with my daughter and was a few minutes late , the lady dealing with me was lovely
01 July 2021
Good service
30 June 2021
Job was completed on time.
29 June 2021
The car was ready on time, cleaned and the price was exactly as quoted. So nice to be treated so nicely by the friendly, proffessional staff. Coffee is great too!
29 June 2021
Great customer care and excellent communication.
29 June 2021
Carly Beaver was excellent and really helped to get my problem resolved. She went the extra mile to try and get a contribution for the work from BMW as my car did not have high mileage which is hugely appreciated.
29 June 2021
I was kept informed and updated on progress / decisions by the service manager (Carly)
29 June 2021
I was well looked after, but there was some delay getting my car returned by BMW Assist (not the fault of the N Oxford garage, who did everything they could to help. Thank you, Colin.
28 June 2021
Friendly and helpful staff.
28 June 2021
Customer satisfaction and keep the customer informed is paramount.
28 June 2021
All good!
28 June 2021
Everything went to plan time wise
27 June 2021
As above, also facilities that you have in Oxford proved to make it a quite pleasurable experience, your staff are also very helpful and informative.
27 June 2021
Perfect to have the car picked up and delivered. Service prompt and easy.
27 June 2021
Work completed very efficiently and was on my way within 75 mins of checking in
26 June 2021
Easy to speak with the service personnel
25 June 2021
Overall amazing experience
25 June 2021
They fixed the issue of my car very professional and reasonable price.
25 June 2021
did everything that was needed and very polite
25 June 2021
Car came back with everything done
25 June 2021
Very good experience, quiet waiting area with reliable WiFi, informed staff who know what they're talking about.
24 June 2021
Prompt and efficient
16 September 2021
All excellent!