- Home
- About North Oxford
- North Oxford Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
424 ratings and 207 comments received in the last 90 days.
04 May 2025
All good
03 May 2025
Jack was thorough on ensuring all steps of the process met with our requirements.
01 May 2025
Good service, no pushy sales. Listened to requirements . Friendly and accommodating
01 May 2025
Micheal Smith could not have been more helpful - explained everything extremely well. Gave great advice and showed full knowledge of the products. Must be said every member of staff we met were polite and helpful.
25 April 2025
They were quick and efficient and very friendly
17 April 2025
Purchasing process and delivery process were both fantastic with great communication. Met my needs in terms of timeline and where I needed the car delivered to.
17 April 2025
Would be higher but those unauthorised sales calls....
11 April 2025
Very responsive team
09 April 2025
Everything happened according to plan thanks to the attention and professionalism of Paul Smith
08 April 2025
Very satisfied
03 April 2025
Really helpful and experienced staff who are easy to talk to without being pushy.
30 March 2025
Keiran Finch at BMW North Oxford made the whole process of changing my existing vehicle to a latest model stress free and very straight forward, even when BMW decided to issue a Tech update at the last minute Keiran resolved things
26 March 2025
All questions answered. Everything happened as promised
26 March 2025
BMW treated us very well throughout.
14 March 2025
As above.
14 March 2025
Outstanding, friendly, insightful, professional, customer-focused service. Thank you!
12 March 2025
Paul Smith at North Oxford BMW was very professional, friendly and patient when dealing with my car order and kept me well informed of progress until the delivery and collection of my new car.
11 March 2025
Michael Smith was excellent in explaining all the features of my new car. His patince was very much appreciated. Michael has excellent communication skills and during the handover process put the needs of the customer first. A credit to BMW.
09 March 2025
They covered all the salient points and areas that I required to be covered including the differences between my new car and previous car.
07 March 2025
fast response and good knowledge from the sales team
06 March 2025
All perfect
05 March 2025
Yeh excellent centre very good services
24 February 2025
Excellent advice and assistance provided by both Paul Smith and Jack Hamilton throughout the purchase process.
14 May 2025
Great service
14 May 2025
Response same as above. Couldn't fault Anya.
14 May 2025
Quick and efficient
14 May 2025
The service was to a standard that I found acceptable
14 May 2025
Prompt efficient service
13 May 2025
One star taken away because in April 2019 while replaced a steering column switch cluster you returned the car with a steering column rattle which exists today. At the time you refused to investigate and cure the rattle. You will never get 5 stars.
13 May 2025
Only got video of seasonal health check would be good if got video of whole service?
13 May 2025
Great service and very efficient
13 May 2025
Good welcome, explanations of work to be done. Lots of support while car had MOT and service. Offered a courtesy car and it was superb, Very happy to be in the hands of caring staff.
12 May 2025
Prompt service
12 May 2025
For a large garage waiting time far to long
11 May 2025
As above
11 May 2025
As above
10 May 2025
Completed the service early and plenty of space to be able to carry on with my own work.
10 May 2025
-
09 May 2025
Friendly informed service.
09 May 2025
Service desks attention always on point. Even when busy they keep you waiting very little. Service of self check in available if rushing off.
09 May 2025
Always a pleasant experience. A great team at NOG!
07 May 2025
Excellent friendly and efficient service from the team. Thank you everyone
07 May 2025
All l can say is from when my husband passed and l have been dealing with the car service it purchase ect they have treated me so good that's why o am still a customer.
07 May 2025
I need a courtesies car which just took a little wait but was great to go ave a car as I am disabled and drive a mobility car
05 May 2025
The valet only did a superficial wash and merely vacuumed the mats. Not at all up to the standard expected from BMW
05 May 2025
I was satisfied but as it was the second time in six weeks having repairs done.
05 May 2025
It was ok but despite having added the car wash to the list of to do's it was still dirty when I collected it. I didn't have time to raise the point at collection so just I left.
04 May 2025
Because that's what I thought.
04 May 2025
Again very good service friendly and efficient
04 May 2025
Every thing done I asked and helpful
02 May 2025
Whilst my issues were eventually resolved, it was difficult to get North Oxford to accept responsibility despite having a BMW warranty.
28 April 2025
Great service
28 April 2025
Always competent and efficient
28 April 2025
As above
24 April 2025
Relaxed efficient service, good value, good at keeping me informed about progress
23 April 2025
Straight forward very professional.
23 April 2025
Friendly and professional
23 April 2025
All perfect with the help from Anya with the booking + courtesy car. When back home lifted bonnet to see what was done and saw plastic wedge shaped item in engine bay! This Should have been put back onto side off air filter housing when refitted.
23 April 2025
Service rep was very good with good communication
23 April 2025
Quick turn around and washed And vac
21 April 2025
The service team at North Oxford are exceptional. It is always a pleasure to be looked after by Rozeena and Jodie--they offer a terrific service throughout and offer the very best in customer relations supported by expert knowledge about the car.
19 April 2025
All went well
18 April 2025
North Oxford are regularly generally excellent..
16 April 2025
Very swift and easy experience woth great customer care
16 April 2025
Excellent service from North Oxford Garage.
16 April 2025
We had some issues with the service we received prior to this visit, which was investigated and resolved with a gesture of goodwill which we will not forget. We will be happy to return to do business in the future. Again,many thanks to Jodie Krumins.
15 April 2025
Customer service was impeccable
14 April 2025
Work diagnosed and completed promptly.
14 April 2025
Nice surroundings to wait in
13 April 2025
Because it's true
12 April 2025
Service expeditiously completed
11 April 2025
Although we waited for the car, we were comfortable and well looked after.
10 April 2025
I opted to have my car cleaned whilst it was there and to be honest I wasn't very happy with the result. It wasn't any cleaner than when I left it and the inside didn't look like it had even seen the vacuum!
10 April 2025
Absolutely loved my service & repair experience with BMW's North Oxford Garage. A truly customer-centric company that also offers great value for money. Highly recommended!
09 April 2025
good and efficient
08 April 2025
Welcoming happy to help etc
08 April 2025
Jodie on service desk is excellent, very personable and helpful
07 April 2025
Vehicle went for a service, a service was completed in the timescale promised
07 April 2025
Rozeena is fantastic and accommodated my needs.
06 April 2025
There were some challenges with parts, however the team made every effort to get things sorted quickly
06 April 2025
Slips in minor technical detail (not the first time this has happened) not very professional for such a pristine flagship location
06 April 2025
Friendly staff, did the job well.
06 April 2025
Excellent service
06 April 2025
Very helpful and knowledgable staff
06 April 2025
Polite and timely service
05 April 2025
Car charges immediately when plugged in in spite of being set to charge in time slot
05 April 2025
Service was perfect, collected on time, friendly and professional staff, regular updates and returned in immaculate condition.
04 April 2025
Not applicable in this case but previous service visits very good
03 April 2025
Friendly highly efficient service.
03 April 2025
prompt solution to my problem
03 April 2025
Recall visit. Proved unnecessary and could have been dealt with by a photo of the offending item apparently. I could have done this and saved a journey and time away from work. However, arrival, customer service and waiting area all very good.
01 April 2025
Although Cameron the service advisor was very good, the warranty issue was totally unsatisfactory. BMW are using corrosion as a get out for metal fatigue!
01 April 2025
Speedy service (rapid check-in and collection) on this occasion. Service representative was keen to show me 1 series BMWs (my request), but unfortunately no new models currently in stock.
01 April 2025
Service staff were excellent but wasn't impressed with covertly adding key battery change into price without asking when I had changed the battery myself 1 month ago. I did stipulate on the check in that I specifically didn't want the battery changed
01 April 2025
Very helpful and thorough.
31 March 2025
A trusted brand with excellent customer service
31 March 2025
Got the job done
31 March 2025
All jobs done as requested
31 March 2025
See above
31 March 2025
Warm welcome from start to finish.
31 March 2025
Team were professional
31 March 2025
See above comment
31 March 2025
Great service from North Oxford Mini.
30 March 2025
Friendly service and pleasant showroom to wait in whilst work carried out. Vehicle inspection found buckled wheel to be addressed
30 March 2025
I can open the door from the outside.
30 March 2025
Dependable and knowledgeable servicing.
30 March 2025
This is in complete contrast to my previous visits to BMW in Oxford. I was given a very high standard of service.
30 March 2025
Friendly and quick service.
29 March 2025
Staff I dealt with were very helpful
29 March 2025
Excellent dealer with very helpful staff. However, dropped the ball slightly this time by not fixing a fault first time and the car had to go back in 5 days later. Hopefully it's repairs properly this time. Also didn't wash and vax the car.
29 March 2025
Quick and as quoted
29 March 2025
Cameron was great
29 March 2025
Feel valued as a customer. Good service and pleasant facilities. WhatsApp updates helpful
28 March 2025
Delay in engineers not organising the work in the circumstances of delay.
28 March 2025
Picked up the car and brought it back with care having serviced it as per my instructions and they kept me up to date with any changes/progress.
27 March 2025
As above
25 March 2025
Not satisfied at all
25 March 2025
first class service, as usual
24 March 2025
Don't even deserve one star after my experience with service advisor
23 March 2025
Cameron was friendly and communicative.
23 March 2025
Work carried out on time and to excellent standard
23 March 2025
Outstanding customer service. Kept informed of all progress on my vehicle
23 March 2025
He car was serviced at Dick Lovett Swindon, not North Oxford
23 March 2025
Very courteous and efficient service from Jodie
23 March 2025
Warm welcome by all departments.
23 March 2025
I had Cameron helping me with my car and he was extremely polite and helpful. He kept me updated on the progress of the work being done and even with some minor delays he made sure mine was completed as quickly as possible and was keeping me informed
22 March 2025
Service staff excellent and kept me updated.
21 March 2025
As 1 above.
20 March 2025
They did accommodate us ,even the car came through a different route ( booking made by a different garage) and gave as a clear explanation as what was the issue.
19 March 2025
Customer service and work good
19 March 2025
I feel my car has been well looked after
19 March 2025
They did everything promptly
19 March 2025
Great all round service and support
19 March 2025
The repair was undertaken quickly and efficiently and the technicians took photographs to support my claim for pot hole damage.
19 March 2025
All work carried out to my satisfaction
19 March 2025
Friendly and helpful staff
18 March 2025
There was a sales rep with a grey beard and hair. He was very rude. I'm looking at buying a bmw in a few months. However I will not be buying it cash from your centre.
17 March 2025
Everything went plan
17 March 2025
Didn't have to wait for too long for my vehicle to be finished.
16 March 2025
Time given by service advisor was accurate,
16 March 2025
Smooth operation
16 March 2025
Good but I still await the MOT promised by Jodie.
16 March 2025
Booked in quickly. Work completed fast and car cleaned before collection.
15 March 2025
I was expecting a brake fluid change but was then told I needed a full service. Why not warned in advance?
14 March 2025
Girl who gave me my keys said there was an issue with front near side tyre - turns out the wheel was binding.
14 March 2025
Amee Townsend was lovely and tried her upmost to resolve problem
12 March 2025
Just great service
11 March 2025
Very helpful staff
11 March 2025
It was a very complicated set of circumstances following a break down and having to go abroad on business durng the vehicle recovery and repair but everything was managed carefully and I was kept fully informed throughout.
11 March 2025
Pricing of service components too high and can be bought for considerably less elsewhere. That said I'm happy with the staff at North Oxford
11 March 2025
Waiting seemed excessive but the video report was very useful and the option to pay for a large invoice in interest-free instalments was an unexpected advantage.
10 March 2025
As always, fantastic customer service (in particular I cannot fault Philip and Rozeena who were excellent). I really trust the team at North Oxford and wouldn't take my car anywhere else!
10 March 2025
They are always easy to deal with and have the answers to my questions!
10 March 2025
Very professional
10 March 2025
super friendly staff, fast service, car was beautifully clean afterwards
10 March 2025
The personal and mechanical service was conducted politely and efficiently.
10 March 2025
The service team were professional, courteous and informative every step of the way.
09 March 2025
Good facilities to work. Just need biscuits to go with the coffee
09 March 2025
Great communication. It over ran but you communicated well with me and managed my expectations from the beginning.
08 March 2025
An excellent job.
08 March 2025
The work was carried out efficiently and in reasonable time
08 March 2025
Kept well informed by service staff
08 March 2025
Happy with service apart from squeak that only appeared after routine service
08 March 2025
Staff helpful and supportive
07 March 2025
Master technicians should know how EV charging works.
07 March 2025
See above
07 March 2025
Although my vehicle did not require a modification it was cleaned and hoovered anyway
06 March 2025
This was the first time I went for the Fast Lane and it was just that. I was grateful to Cameron Hodson for looking after me, as the service advisor. He was very efficient and gave me an excellent service.
06 March 2025
Warm, friendly and helpful staff who supported with a courtesy car when I couldn't drive my own car away.
06 March 2025
Customer experience.
06 March 2025
My service was done on time amd explained perfectly by the service advisor .
05 March 2025
Always good
05 March 2025
My first appointment was delayed, due to the late arrival of a replacement part. Communication was excellent throughout. All works were completed satisfactorily.
05 March 2025
kept me fully updated
05 March 2025
As above, Alfie was knowledgeable and extremely helpful
05 March 2025
As above
05 March 2025
Anya Randall, my service advisor is professional, courteous and has the most pleasant manner making my visits, where she relieves me of a hundreds of £pounds, oddly enjoyable..!
05 March 2025
Paid extra for the fast lane 90 minute waiting after 2 hours 15 miute asked if there was a problem with mu car pointed out the extra fast lane fee and complained waited another 30 minutes the fee was not refunded.
05 March 2025
Lots of points missed by the dealers.
04 March 2025
Service was very good, but it took two hours to do the MOT, which was too long
04 March 2025
Excellent service people, quick booking and good results.
03 March 2025
Great service very caring
03 March 2025
All my needs catered for.
03 March 2025
Again good service
03 March 2025
Garage and service excellent, but I have a problem with my ACE2.0 and all the garage could do was tell me to contact ACE 2.0 support, who have not replied to my emails
02 March 2025
Managed to fix my tyre within an hour and a half and went the extra mile to help me with the paperwork as well as allowing me to get back to work quickly.
01 March 2025
A complete service and helth check perfect as usual.
28 February 2025
Excellent service adviser kept me fully informed during the morning's wait. All work requested carried out perfectly.
27 February 2025
The service and goodwill work took longer than expected to complete and we were away on holiday so Anya arranged for the car to be delivered back to our home
27 February 2025
No good
27 February 2025
I now have a damp car full of condensation as a result of the visual health check.
26 February 2025
Good service. Jodie Krumins dealt with my questions and requests efficiently and professionally.
26 February 2025
as above, in addition I am struggling to charge beyond 165 miles which is completely inadequate, the garage told me this range is typical of my car which i found no evidence nor in the materials i looked at before ordering the car to support this
26 February 2025
Everything done as promised. Took longer than expected but offered a loan car which I didn't need.
25 February 2025
From the phone calls to booking my car in and receiving my car back from its service, the BMW staff was professional and helpful.
24 February 2025
Very satisfied communication was clear and everyone was a great help.
24 February 2025
Done extremely quickly, full consultation during the process
23 February 2025
Price was wrong on the invoice but after querying this it was amended
23 February 2025
Jamie gave great service and helped quickly and efficiently
23 February 2025
I'm always left with a satisfying feeling that I'm being looked after and so is my car. That gives me a feeling of safety. That really matters
23 February 2025
Unfortunately the repair couldn't be done on the day. Hopefully it won't take too long when next in
23 February 2025
They did the job and looked after my car.
22 February 2025
Fairly slow getting the work done, took the car in Monday was ready Wednesday
22 February 2025
As above and also very pleasant environment to wait while service was being carried out.
22 February 2025
Great Team, Great Service 10/10
22 February 2025
Very good
08 May 2025
Very polite, friendly and knowledgeable salesman (Paul Smith).