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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
592 ratings and 281 comments received in the last 90 days.
30 November 2023
It was all very smooth thanks to Alfie
27 November 2023
Because I cannot imagine what else could have been done to improve the expderience.
27 November 2023
Nothing was too much trouble
27 November 2023
Everything was hightly acceptable
26 November 2023
Superb salesman in Paul Smith from initial meeting to handover. Very patient and responsive to what were often trivial questions. Kept me informed regularly about car's progress. Showed genuine interest and excitement about the car.
23 November 2023
Issues with water supply on day of pick up which meant no toilets and no coffee. Not good after driving 90 minutes from home. But offered to pay for coffee from petrol station, and at least we could use their toilets! Liked the handover space.
21 November 2023
8 months late
20 November 2023
Michael provided an outstanding automotive service.
18 November 2023
I have been completely satisfied with my experience.
17 November 2023
Michael and the team went above and beyond to ensure my satisfaction and make me feel valued throughout the entire process of purchasing and receiving my new car. The experience was truly exceptional.
12 November 2023
Nothing to fault
10 November 2023
Professional and easy to do business with, it's been a long wait but very worthwhile. There's a great team spirit there for all to see.
10 November 2023
Same as previous answer. Josh and the team were helpful, informed and responsive.
09 November 2023
Overall I am very satisfied with North Oxford and in particular Josh. Service from start to finish was really good and any questions I had were always answered within a couple of hours.
08 November 2023
Joshua Paul, James Alder and Michael Smith of North Oxford were very helpful. However some thi gs were not set up on the car and Matt Talbot at Snows Portsmouth patiently sorted it all out
05 November 2023
Very personable, answered all my questions, communicated effectively throughout and made arrangements for technical checks of suitability of existing equipment with service department.
04 November 2023
Very satisfied, ease of process, the communication was exceptional. Picking up the car was flawless with a friendly team and support. The follow up messages with guides on features of the car have been useful also.
04 November 2023
Joshua, Rob & Deckan worked with me to facilitate photography delivery works and ensure an effective handover
31 October 2023
The whole process was really smooth and easy - which is exactly what you want as a consumer
27 October 2023
You have fab staff!Lewis Todd has been involved throughout, very polite and informative. I would have been lost without him. A credit to your team, fantastic chap! I've also had dealings with Alfie Long and Mike Smith who are also wonderful.
24 October 2023
Joshua Paul was NOT like a car salesman, not pushing for a sale but taking the time to listen to our needs, answering our questions and helping us make the right choice. When we collected the car he helped setup phone etc saving me hours. A star.
24 October 2023
Delays in delivery and changes of personnel came at a cost
23 October 2023
The delivery was superb. Josh did the handover and he was brilliant. Patient with me and he explained everything to me. He knows bmw very well. I couldn't have asked more from him. He's even followed up with an email checking I'm happy
21 October 2023
Very throughly explained my questions
21 October 2023
Explained everything thoroughly
21 October 2023
The experience was everything I hoped for.
15 October 2023
Michael at the BMW North Oxford garage provided an excellent service which was seamless from start to finish. He was always at the end of an email if I needed anything and I wouldn't want to deal with anyone else when purchasing a car
15 October 2023
Extremely efficient and helpful
13 October 2023
Straightforward experience
12 October 2023
Every thing was easy to do. All documents signed online, Alfie Long was extremely knowledgeable and worked with me towards the purchase of my new vehicle.I felt that he genuinely cared. I will absolutely recommend Alfie & BMW to my friends and family
09 October 2023
It was a fantastic experience - the car was inside the BMW centre and Alfie Long was great with the paperwork.
09 October 2023
Based on this year's replacement new car - so far, so good.
07 October 2023
Efficient
03 October 2023
Josh has been extremely accommodating, also the drivers delivering the car were very pleasant.
03 October 2023
Joshua was on the ball to receive us and patiently showed us all the options. He was very flexible with how we could proceed with the purchase and was always at the other end of the phone to clarify.
03 October 2023
Delivered on everything that was promised.
02 October 2023
Great at both beginning and end of process. Car was ready to pick up and was presented amazing.
29 September 2023
Again, an excellent experience
27 September 2023
Again very positive and more than happy with the process
26 September 2023
Couldn't have asked for more, Josh was excellent and had everything in place ready for me on collection day.
26 September 2023
Unfortunately it rained when I collected the car but apart from that it was excellent.
21 September 2023
Josh kept me informed all the way through and we went through many quotes for different cars.
20 September 2023
Sales team were able to find the new car quickly as old lease was running out.
15 September 2023
Communication
11 September 2023
Fab service from Alfie, deal done and dusted quickly. None of the salesman talk ????
09 September 2023
Nice environment, pleasant staff, good selection of BMWs to view
08 September 2023
Excellent customer service and follow up communication. Friendly and well trained staff.
01 December 2023
From the welcome to the paying of the bill, the team made you feel special.
01 December 2023
Bmw oxford is the best branch from experience, great team, great service
30 November 2023
Just popped in for an ad blue top up. Within 15 minutes and with a coffee just finished, the car was back from the workshop, ready to go. Outstanding service.
30 November 2023
Top service as per usual.
30 November 2023
Super service having been to other BMW garages elsewhere
29 November 2023
Have listen and put it right
29 November 2023
as above
29 November 2023
Information was not forthcoming in due time to allow me to react - or for the garage to deal with the issue
29 November 2023
As well as fixing the car, they carrioed out a check on tyres, etc
29 November 2023
Efficient and good time.
29 November 2023
Efiicient, friendly process. No complaints.
29 November 2023
Car booked in for driver airbag safety check, but I ended up having major service which was overdue. I was really pleased the dealership was able to accommodate this in the time allowed.
29 November 2023
A very smooth efficient service.
28 November 2023
The staff went above and beyond to get the service and MOT done quickly while I waited.
28 November 2023
Helpful and friendly and they clean your car!
27 November 2023
I'd ordered screen wash it was confirmed when my car was collected but nothing was supplied when the car was returned I tried to call to discuss but no one was interested at all
27 November 2023
Very helpful and even delivered the car back to me unexpectedly
27 November 2023
Excellent service
27 November 2023
Because I was!
24 November 2023
Excellent communication and service
24 November 2023
See above
23 November 2023
The service desk was well organised and communication was good.
23 November 2023
See above
23 November 2023
Problem not fixed
23 November 2023
Lett I got said 60-90 minute wait, on arrival they said 2 hours.
23 November 2023
Good people front of house. Disappointed that MoT two days later picked up a sticking service brake advisory and the service also missed a seized front offside brake piston and uneven pad wear which resulted in an overheating disk and judder.
22 November 2023
Happy with the work, very fast, clean efficient. Happy with customer service and friendliness of staff
22 November 2023
All work done to time and to budget
22 November 2023
Nice helpful and friendly staff. Spotless showroom and facilities. However, I asked on the on-line check in that the tyre pressures be checked - I was staggered to find this was not included as part of a basic health check. It was NOT carried.
22 November 2023
Service was good. Vacuum cleaning was not satisfactory.
21 November 2023
They sorted out my problems
21 November 2023
Dealer is flexible where need be and this helpful to me as a customer.
20 November 2023
Smooth and easy process
20 November 2023
While taking out my car after a dash cam fitting a BMW service staff crashed into my car causing damage to my new car and the car was to taken to the body shop. A week later after four calls no one gives me the status. Very frustrating experience.
20 November 2023
They washed but vacuumed the car but forgot to vacuum the boot.
20 November 2023
Excellent, friendly and quick customer service
20 November 2023
No issues at all, all went smoothly from the moment i entered the dealership
20 November 2023
See above
19 November 2023
Customer service agent checked with tyre fitter and was told we could have run flat tyres fitted. Had to order them in. Takes 24 hours. The next day, we were told we could not have them fitted so had to wait a further 24 hours for the correct tyres.
19 November 2023
Investigation of Drivetrain warning issues and EGR safety recall took longer than expected - 4 days! It would have been good to get routine updates on progress in the first two days about potential problems being investigated with BMW Tech Support.
19 November 2023
Work was well done, loved the text message with the service results and video of the checks made. Service booking in Staff were great but would have been better if I had the same booking lady upon pick up of the car.
18 November 2023
Rather expensive.
18 November 2023
Customer service excellent
17 November 2023
As previously said I receives friendly efficient service from the service advisor Jodi from start to finish.
17 November 2023
long wait to book an appointment
16 November 2023
again all the staff at the desks are great and so friendly the managers should take a leaf out of them
16 November 2023
Car collected from home address, work carried out and car returned on time. Invoice was lower than estimate received earlier in the year.
16 November 2023
As previously detailed the customer service was very very poor and the price I paid was high so not, in my opinion, good enough.
16 November 2023
Professionally handled appointment for service. looked after extremely well by Rozeena
16 November 2023
Frankly, am getting tired of the inconsistency with this branch. I have been a customer for over 7years now and it's the same problems time and again. They promised they would cover dashcams and not unplug them.
16 November 2023
Knowing I can trust the quality of work undertaken.
16 November 2023
Excellent customer service
16 November 2023
Got there in the end
16 November 2023
Great service from the service department
15 November 2023
Everything done as expected.
15 November 2023
Seen straight away very helpful
14 November 2023
Looked after everything
14 November 2023
Perfect. Coffee and a place to work ????
14 November 2023
See previous amswer
14 November 2023
Over all. My experience wasn't great
14 November 2023
All very good
14 November 2023
Always get exemplary service with North Oxford. Garage
14 November 2023
As above
14 November 2023
Professional service carried out by great staff, car booked in at a time to fit around my other commitments, fantastic courtesy car, brilliant communication, and a cup of tea as well, Couldn't ask for more really! The staff at North Oxford are top.
13 November 2023
Please see above
13 November 2023
As above
13 November 2023
Work completed withinnthe timescale estimated.
13 November 2023
See above
13 November 2023
Polite, professional, efficient.
12 November 2023
From the cheerful welcome at the doors to the process and explanations, to hospitality everything was completed to a very high standard
11 November 2023
see above
11 November 2023
Finished the jobs sooner than expected.
11 November 2023
Just so welcoming stayed informed
10 November 2023
I have complete trust in Oxford BMW.
10 November 2023
Helped resolve a complex problem and made sure I had transport whilst this was happening.
10 November 2023
Rozeena Ali at North Oxford Garage was very helpful and attentive.
10 November 2023
I was well looked after.
10 November 2023
Very efficient and done in a timely manner
08 November 2023
As above
08 November 2023
Friendly staff
08 November 2023
Perfect work done.
08 November 2023
Staff are polite and efficient.
08 November 2023
Any queries were dealt with swiftly and efficiently and very transparent with any costs upfront .
07 November 2023
very friendly team
06 November 2023
Service and MOT, quite expensive, but no problems or waiting. Not a very convenient location, traffic always busy. Submitted.
06 November 2023
All was good. Disappointed that you were unable to diagnose source of knocking sound from front near side wheel while in and that I had to convince team that this existed on the day!
06 November 2023
We received an excellent service
06 November 2023
great informed and work carried out to high standard
06 November 2023
Rozeena, as always, was fantastic with keeping me updated on the progress of the car and was greeted by her when collecting the car. She made the experience fantastic!
05 November 2023
My car was scratched. The inside vacuuming was nothing but just name. The car was not dried after washing, hence leaving sediments of salt patches on the body.
05 November 2023
The video sent out is very interesting and informative.
03 November 2023
Five speaks for itself.
02 November 2023
recall and health check carried out fine
02 November 2023
Was disappointed not to have a complementary car which had been booked in advance (as I had arranged my day on the assumption I would have this but great I got a lift back home and back (though I had to make a specific request for it)
01 November 2023
Work took longer than scheduled, simple EV service and software update, lead to picking up car a day later Service alerts/notifactions not cleared from car computer/MyBMW app Vehicle not cleaned
01 November 2023
good friendly service
01 November 2023
Service level and communication is fine and information provided is ok
31 October 2023
Dealt with promptly
31 October 2023
Friendlyness of staff and the overall time to achieve jobs
30 October 2023
The problem was diagnosed and referred to me. In view of the diagnosis perhaps a checklist and a few hints beforehand for myself to do before the appointment would have saved me the journey.
30 October 2023
I was completely satisfied !
30 October 2023
Had visited for an MOT service using fast lane. Service was completed in time as advised, along with a complimentary car wash.
30 October 2023
As before, feeling let down that a problem wasn't fixed in warranty.
30 October 2023
BMW consistently meets high expectations, and they certainly delivered on their reputation with excellent service.
30 October 2023
My experience is always exceptional. Their politeness and care is above and beyond.
29 October 2023
Very professional customer service department.
29 October 2023
Continuing good service.
28 October 2023
Customer adviser was distracted completing paperwork for another client upon initially meeting. No updates while car was in service, had to call before 17:00hrs.
28 October 2023
Said complementary wash will be done , but never happened after changing all 4 tyres .
28 October 2023
Just excelente.
28 October 2023
As above
28 October 2023
My service advisor was extremely efficient, very pleasant and forward thinking.
28 October 2023
As above
28 October 2023
your are kept informed if work is needed
27 October 2023
As usual exceptional, on hearing my issue with the windscreen washers the Service Department provided a cleaning tablet. Issue resolved, above and beyond service
27 October 2023
Couldn't fault the service given.
26 October 2023
I felt valued and welcomed
26 October 2023
See above.
26 October 2023
Overall the process works great people and easy to deal with
26 October 2023
Good communication throughout.
26 October 2023
Same as above very professional and great service my car always comes back clean and working great
25 October 2023
Service was good.
25 October 2023
They made it so simple
25 October 2023
Great Team
25 October 2023
Excellent customer service
24 October 2023
All good
24 October 2023
Excellent
24 October 2023
As explained above, the service provided was as you would expect from such a brand
24 October 2023
Best dealer I've used since before Sytner.
23 October 2023
Very easy process
23 October 2023
See above
23 October 2023
Very efficient service and clear explanation of the car problem and how it was solved. Basically it was a poor design of the car which resulted in rain water filling the panels, resulting in water
23 October 2023
Service team listened to my input an sorted my problem without fuss in a timely manner.
23 October 2023
Couldn't fault the whole experience.
23 October 2023
I was told that my car was fixed on collection and due to time pressures and needing my vehicle, a breakdown of the repair and costing would be emailed. It has been over a week and the emails have been received.
23 October 2023
Everything exactly as promised good communication
22 October 2023
Service was excellent as it should be at the cost paid
22 October 2023
Great service
22 October 2023
Very friendly and welcoming
22 October 2023
as above
21 October 2023
See first three points above
20 October 2023
Acted with integrity
19 October 2023
Overall the service was fairly swift and well presented what had been done
19 October 2023
You did not deliver on timings
19 October 2023
Very good experience
18 October 2023
Excellent service from Reggie at North Oxford Garage. Sensible advice going forward too.
18 October 2023
Pleasant staff, dealt with quickly, comfortable waiting area
18 October 2023
Brilliant service and communication
17 October 2023
Pleasd
17 October 2023
Your customer service advisor Rozeena Ali was excellent in her approach to getting me back on the road with my vehicle - a credit to your North Oxford BMW dealership
16 October 2023
Loan car was easy to arrange, a few jobs all done at same time
16 October 2023
Luke was excellent
16 October 2023
Was kept informed on what was happening all the time
16 October 2023
Very helpful, kept me informed on progress
15 October 2023
The only let down was the particularly dirty state of the service loan car.
15 October 2023
1wk to fit 6 fuel injectors.
14 October 2023
Waiting room not a comfortable/clean/good selection of snacks as other dealerships visited. Nice car cleaned but very bad job of doing it. Was fairly efficient time wise and staff very friendly.
14 October 2023
Kept me updated on service and also great staff and surrounding inside the waiting area
12 October 2023
I was kept informed and the delivery was on time
12 October 2023
Failed to collect car on time as went to an old address rather than the address I gave for the collection. Had to keep the car overnight as insufficient time to complete work due to late collection. Charged more than the price quoted for extra work.
11 October 2023
Very helpful and attentive staff.
11 October 2023
Great service
11 October 2023
The lady on service was excellent but her hands are tied. The deputy manager was able to be a little more flexible and reduced the price by £80. But at £255 for essentially nothing that's not ideal.
11 October 2023
Friendly efficient staff and a loan car was provided.
11 October 2023
Brilliant service from the service department. The sales team excluding Michael Smith need to have a look at how the engage with customers and response times or lack of.
10 October 2023
They had my car from 8:30am for an oil service and to replace the brake pads. I indicted I required it back for 5pm. The car was returned after 5:30pm with no apology. I was simply told that it was difficult to schedule over 70 cars in a day.
10 October 2023
Communication was good throughout. Turnaround time was excellent. Staff were friendly.
10 October 2023
Couldn't repair my car while I waited so gave me a lift home then dropped off my repaired car the next day
09 October 2023
Overall service experience was very good
09 October 2023
As usual with most garages, grubby finger marks left on the armrest on the drivers door. Just irritating.
09 October 2023
Amazing service from start to finish
09 October 2023
Excellent customer service from Rozeena, available parts and times for repair, handled perfectly.
08 October 2023
Very pleasant to deal with. Good car collection. Video of car inspection not received on day and no comment on paying bill about two illegal tyres. The requested air con service not carried out and no valet. £30 less than quoted so thanks for that
08 October 2023
The Mot was all fine and staff were helpful and polite. Small thing- I did ask for the tyres in my car to be filled with air as the warning light was on, and unfortunately this did not happen.
08 October 2023
Welcoming staff great refreshments facilities. Car valet was very poor had to take it to get valet straight away but everything else good
07 October 2023
My service advisor delivered outstanding automotive services
07 October 2023
dan merrimen has always worked on my car and done my mot over the last 7 years. he,s always does a good job of my car and it drive like a dream
04 October 2023
Great service as always
02 October 2023
Satisfied but disappointed American Express card is not accepted
02 October 2023
Had to move my appointment and service writer was very accommodating.
02 October 2023
Good communication and friendly staff
02 October 2023
1. Lack of clarity on what was included in service and cost. 2. Could not replicate simple issue when it is constantly there - at all speeds. 3. No follow up on how to remedy - just took my money
01 October 2023
Found a problem with a repair carried out 3000 miles ago.
01 October 2023
Clonking front suspension still not fixed after 3 visits and £900 of work
01 October 2023
Rozeena checked my car in at 7:45 allowing me to get to work on time. She was very polite and efficient at both car drop off and collection.
30 September 2023
Very attentive and competent service team, great facilities
29 September 2023
Have no complaints with the service. A customer of 15+ years who'll continue to come back
28 September 2023
Completely satisfied
28 September 2023
Jenna and Rozeena are awesome.
27 September 2023
All was pretty good. Just v expensive
26 September 2023
good service
26 September 2023
Car is always clean and service record left handy to view. Everyone at North Oxford seems to be a happy team.
26 September 2023
Great service - exceeding expectations
26 September 2023
Harriet looked after to me well. Keeping me updated
25 September 2023
Great service!
25 September 2023
It was ok
25 September 2023
Great Environment and well trained staff.
25 September 2023
Excellent staff and service
24 September 2023
Courteous and efficient
23 September 2023
Went above and beyond for customer satisfaction
22 September 2023
I receive full information on the process of my car service.what needs to be done and what doesn't. I appreciate the car wash and tidy after the service. No unnecessary work is carried and explanations for future work is given.
22 September 2023
Dropping the car and being informed when completed the work
22 September 2023
A stress-free experience and clear advice following the vehicle health check.
21 September 2023
The front end staff is the most important cog in the wheel and they are wonderful
21 September 2023
Despite wait the service is good and comfortable
20 September 2023
All went smoothly
19 September 2023
5 Star Service
19 September 2023
The booking was straightforward and the lead time was good, drop off quick and easy; courtesy car was fine and meant we didn't have extra journeys. Service report thorough, although there was a slight discrepancy between the video and summary sheet.
19 September 2023
The matter was cleared up completely and promptly
19 September 2023
I'm always made to feel welcome by the reception staff and the advisor I had on the day (I've had her a few times). She always goes out of her way and explains everything before and after. Very impressed with her as usual
19 September 2023
Helpful happy service advisor Regina Kis
18 September 2023
Very efficient
18 September 2023
Friendly staff, self registration/drop off ease, video confirmation of vehicle & prompt response response to telephone calls
18 September 2023
Quick and efficient service
18 September 2023
Easy to deal with, car in great shape
17 September 2023
Why would I keep comjng back otherwise ?
17 September 2023
Service was great and the car was picked up and dropped off.
16 September 2023
Car diagnostic was completely wrong. Video completely wrong. Misinformed information, false written quatration. Chnaged the price from £4000 to £800 once questioned. Had I not had a second opinion my car was potentially going to be scapped
14 September 2023
The service was quick and work carried out was all done professionally. I did however notice a minor scratch on the boot lid that was not there before, thankfully it's small and should polish out.
14 September 2023
All issues resolved
13 September 2023
Keep it up! BMW is a great car deserves a great customer service! JB
12 September 2023
Extremely pleased with the whole experience.
12 September 2023
slight delay picking up car
11 September 2023
Updates during service were useful and interesting.
11 September 2023
Had no complaints staff very good.
11 September 2023
The video stated that my tyres were wearing from the inside and outside because tyre pressures were too low. I emailed you saying I had them checked regularly and was 22 too low. I have not had a response
11 September 2023
Great customer service with Colin even booking me in early before dept was open
10 September 2023
No complaints
09 September 2023
Very satisfied
09 September 2023
Very expensive. The car drives much better.
09 September 2023
No complaints
08 September 2023
Service rep was knowledgeable, courteous and efficient.
08 September 2023
It took over 1.25 hours from dropping off the car before it moved and then only because I complained that I was waiting and no one had even moved the car to the workshop
01 December 2023
Excellent service, friendly, knowledgeable, flexible, professional. Great experience.