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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
593 ratings and 265 comments received in the last 90 days.
02 October 2024
Couldn't recommend highly enough.
29 September 2024
Great staff who made sure I was looked after. Jack made sure he supplied all the information I needed, and answered every question I had making the whole process so easy.
27 September 2024
Friendly and knowledgable service. Patient with all our questions and requests.
25 September 2024
Nick Levison is excellent and always knows which car is best for me (before I do!) He's very obliging, professional and extremely helpful. Great job as always Nick..... Thank you ;0) And thank you to Nigel for getting the car to me safely in the rain
24 September 2024
No faults at all. Jack was so communicative throughout the whole process, quick to respond to any questions and the whole thing was seamless.
24 September 2024
All handled very efficiently through Alfie.
23 September 2024
Clear and easy explanation of the deal and finance, great comms and friendly service
20 September 2024
The North Oxford dealer was very pleasant to deal with. Great and helpful staff and an inviting atmosphere made all the difference. Michael Smith was an absolute pleasure and very knowledgeable informative and helpful throughout the process.
17 September 2024
We made to feel very special throughout the process.
14 September 2024
I'm really happy, couldn't have asked for more.
11 September 2024
Jack Hamilton provided an excellent service, provided regular updates throughout the process and made sure that all questions were answered. Also phoned me a couple of days later to make sure everything was ok with my new car.
11 September 2024
As above / felt welcome and valued as a customer
11 September 2024
Jack made it easy
10 September 2024
Friendly, professional and know-how
05 September 2024
Absolutely faultless, excellent experience.
02 September 2024
Perfect, would've just loved some food there as I needed to work there for a day.
30 August 2024
Great communication
22 August 2024
I have spoken to many BMW dealerships and I have been more than satisfied with Paul Smith. He is a peoples person and if you not a peoples person and welcoming theres no point in having any skill.All in all Paul was exceptional, this compelled me to
09 August 2024
BMW North Oxford has always been a good place to visit, whether buying, seeking advice or just browsing.
07 August 2024
Alfie was the perfect sales rep and a very smooth handover
07 August 2024
All questions answered.
03 August 2024
Joshua stepped in when the previous sales person left, he carried out the Finalising and Handover extremely professionally. Particularly liked his attention and patience to setting up the buttons & controls. If your his manager give him a well done.
02 August 2024
Very professional team
18 July 2024
Excellent service
17 July 2024
Joshua was polite, friendly and efficient
16 July 2024
Friendly and open
13 July 2024
Excellent
11 July 2024
Excellent customer service.
08 July 2024
Michael Smith as extremely helpful.
08 July 2024
Seamless transfer of old car to new car on my doorstep.
02 October 2024
All smooth, Anya was very accommodating with the recalls.
02 October 2024
Dealt with everything quickly & efficiently
02 October 2024
Staff very friendly. Quotes for work adhered to. Work is thorough with a very useful comprehensive health check after.
02 October 2024
Helpful and cheerful staff
01 October 2024
Because your staff make everything easy and they're really helpful
30 September 2024
Easy and fast booking and handover
30 September 2024
Last minute issues with a blown bulb on my car handled with professionalism
30 September 2024
Friendly staff
30 September 2024
Everyone is very polite and efficient
30 September 2024
Appointment fitted in at short notice. Quick diagnosis and once part had arrived fast completion of job with immediate notification
29 September 2024
All of my questions answered. Easy booking process. Post service info also excellent. Would've been nice to have been given time frame of how long it would take or told an hour before car needed picking up as was coming from far.
29 September 2024
I am happy with the work carried out. Howver they didn't notice the black adhesive seeping under the internal rear mirror.
29 September 2024
Jodie was exceptionally helpful - knowing I was short of time and sitting the service in between work, she made sure that the work was expedited (making sure there was time for a clean, too), and gave me a work station in a quiet spot. So grateful!
28 September 2024
I am satisfied, but on one occasion my car was actually scratched; though the garage paid to get the scratches removed. Second, the brush for washing the cars leaves fine lines on the body, so I declined the offer to wash my car on my last visit.
28 September 2024
Great services.
28 September 2024
Willing to put themselves out
27 September 2024
Happy with service
26 September 2024
Anya was very professional and kept me informed of progress
25 September 2024
Fast, efficient and friendly.
25 September 2024
good serice althoufh accepted booking when car didnt need a service
24 September 2024
Sorted my problem. Kept me informed.
23 September 2024
Very professional, friendly and accommodating
23 September 2024
Rozeena Ali has provided me with excellent service.
23 September 2024
Dealing with recall issue did not slow down MOT and award of a voucher was appreciated.
23 September 2024
Great service and on time !
22 September 2024
Desk experience was good. Service completed to time. Car returned with loose drive shaft (banging on journey home) caused by service. The car was collected and fixed promptly. The incident is worrying from a both safety and quality perspective.
22 September 2024
I always receive excellent service. This includes effective and regular communication, flexible car pick up/delivery, and complimentary car valet. Highly recommended.
22 September 2024
They did job on my car very quick and I was very satisfied
22 September 2024
My problem has not yet been resolved.
22 September 2024
Both myself and my partner have bought cars from this garage and get them serviced there. We have no complaints with the car side. I have visited the motorcycle side and find them obnoxious. So much so I go to Bhanstormer for all my needs.
21 September 2024
Issues are well explained and short video provided reassuring
21 September 2024
Same as the above
21 September 2024
Very satisfied.
21 September 2024
The service dept staff were very helpfull and friendly
21 September 2024
Good communication and work done on time.
21 September 2024
As above
20 September 2024
Very kind people and great service
20 September 2024
Everything dealt with no problem, even arranged a loan car at a moments notice.
20 September 2024
Again, dealing with your service department ( Rozeena ) was excellent in her job.
19 September 2024
Excellent service from NOG
19 September 2024
Because you are good
18 September 2024
Was given some incorrect information regarding a battery which caused quite a lot of confusion. The service consultant, Anya, was great and got to the bottom of the miscommunication quickly and resolved the issue. Overpriced diagnostic & labour cost.
17 September 2024
Thorough
17 September 2024
Excellent facilities and service from Alex in Service and Luke who I believe did the work on the car.
17 September 2024
My service advisor was extremely helpful with answering additional questions that I had at the time about my car, and went out of her way to confirm a few details when I picked the car up at the end of the day.
17 September 2024
Brilliant from start to finish. My car was collected on time and returned at my convenience. I was kept updated by a really friendly team at North Oxford.
16 September 2024
Good job
16 September 2024
Everything was great apart from the check in. I felt I was pressured into checking in online in advance. Then when I arrived the iPad wasn't working. It just wasn't seamless. I would rather have just checked in normally
16 September 2024
Excellent job! It took a while to get the part, but we got there in the end!
16 September 2024
I was given assistance at very short notice; I was going away on holiday driving my car abroad and the helpful team fitted in the necessary work just a few days before I was due to leave. I was extremely grateful for this!
15 September 2024
All good
15 September 2024
Great communication top service desk fearly good price (little bit more pricy then another garages but is BMW-Jenna is the best
14 September 2024
Nice friendly greeting at reception and then nice and friendly and helpful throughout visit.
14 September 2024
Rozeena has always been very exceptional
14 September 2024
Everything done perfectly and in good time.
14 September 2024
Everything done on time, professionally and updated whilst the car was with them.
14 September 2024
The problem was sorted
14 September 2024
Just excellent service
14 September 2024
Friendly and efficient dealership staff. Pleasant waiting area. Helpful video of the findings.
13 September 2024
My MOT is due 3 weeks after I just had a full service. I completely forgot as I'm a foreigner- it would be great if you could remind us rather then having to rebook
13 September 2024
All staff are absolutely amazing, so knowledgeable and passionate about their product. They looked after my car so well.
12 September 2024
Great service and the lease company picks up the bill
12 September 2024
Professional members of staff, always on time and thorough.
11 September 2024
Everything was carried out professionally and in good time.
11 September 2024
All good except being quoted over £500 for one tyre. That's plain ridiculous when they are £230ish!
10 September 2024
Friendly helpful and my service contact person was wonderful
10 September 2024
greeted as soon as came into building , dealt with immediately and very considerate and accommodating on helping me leave and get back to work ASAP - great service
10 September 2024
Managed to accommodate date/time.
09 September 2024
Fairly priced and quick turn around
09 September 2024
Other than the fact that I had breaking issues.
09 September 2024
On the video carried out by one of the workshop staff he noted a jacking pad was missing.I only discovered this when I viewed the video later but at the service desk no mention of this fault was made so the part is still missing.
09 September 2024
Miss krong was fantastic
09 September 2024
I received the video of my vehicle inspection, with clear descriptions of each item and advice on areas requiring attention. I have a written list of future action items and areas inspected.
09 September 2024
Again all staff are very pleasant and helpful
09 September 2024
Price for the parts/labour could be better
09 September 2024
Friendly staff. Excellent service this time. Don't bother with the free car wash.
09 September 2024
Everything was well explained
09 September 2024
Very happy !
08 September 2024
The technical side of the service was carried correctly and efficiently. However the 'front of house' service reception was superb.
08 September 2024
Good communication - able to work whilst waiting for my car - very polite , listened .
08 September 2024
Vehicle faults fully diagnosed and scheduled for repair at a later date when parts are available.
08 September 2024
I went for a recall service, the staff was very gentle. I also booked an aircon service which at the end was done for free as a courtesy. So I'm very satisfied with the costumer service.
08 September 2024
Just an MOT but thoroughly done
07 September 2024
Alex was very polite and happy to deal with any request I had.
07 September 2024
Excellent communication throughout
07 September 2024
Experience and result exceeded expectations
07 September 2024
Friendliness and helpfulness of staff.
05 September 2024
Keeping me updated
05 September 2024
I had the opportunity to change the garage to the Worcester one. The Worcester garage is closer by at least 40 mins and 30 miles, yet I stayed with North Oxford due to the previous visits and service they provide.
04 September 2024
Jenna has looked after me excellently over the last few years.
04 September 2024
Rozeena Ali kept me regularly updated with clear and reassuring information, and was easy to reach when I needed to make contact.
04 September 2024
Welcoming environment. Reception staff and service staff are so friendly.
03 September 2024
Contact with both with the Service Representative - Jasmin Klong - and the driver who collected and returned my car - Rob
03 September 2024
Customer service on my most-recent visit (EGR Recall) was outstanding. Thank you Alex for your politeness, professionalism and great service.
03 September 2024
Quick and efficient.
03 September 2024
Smooth service, comfortable waiting area and no complaints
03 September 2024
Work efficiently carried out together with a complimentary car wash and visual check over
02 September 2024
They looked after my car
02 September 2024
Good service, look after my vehicle every year
02 September 2024
Excellent service
02 September 2024
Efficient booking and pleasant service
02 September 2024
Handled smoothly, efficiently, friendly and with a personal approach
02 September 2024
A bit slow when collecting my car. There was no one being served but sat there for 10 minutes.
02 September 2024
Jazmin was great
02 September 2024
Excellent service. Good availability of courtesy vehicles. Very helpful team
01 September 2024
Never let me down
01 September 2024
Explained what the warrnty defect wa and the solution
31 August 2024
The service manager kindly arranged to fix some scratches on the bonnet as a good will gesture in addition to the MoT and service.
30 August 2024
The service has always been top quality.
30 August 2024
Again as I said above having someone who makes you feel at ease makes the process much less stressful. It's what has stood out for me since owning BMW's
30 August 2024
Great service. Lovely showroom. Friendly staff. Fitted me in a short notice. Could do with biscuits to go with the very nice coffee though! ;-)
29 August 2024
Alex was a pleasure to deal with and so quick and helpful. He looked after the whole visit so well.
29 August 2024
Kept well informed throughout the moment I got to BMW to when I left.
29 August 2024
Great customer service from Rozeena. Car serviced to expectation within expected time slot (while-you-wait). Vehicle health check always helpful - especially before/after longer trips.
28 August 2024
Service completed on time, and I like the video showing the car checks undertaken
28 August 2024
I know the team well. Victoria, Jenna, Rozeena all good at their jobs - but good fun at the same time! And Jamie Young is excellent, and someone you can have faith in, After the first failure, he took the trouble to call and say it was now fixed!
28 August 2024
Service fantastic as always
27 August 2024
Apart from the delay in starting as per above, all else was good
27 August 2024
Perfect.
27 August 2024
Shame you couldn't have valeted the inside. I hadn't done it for a while thinking you would do it so a bit sad when told couldn't do it
26 August 2024
Very good service at the centre in Long Hanborough, they managed to get the MOT, Service and the emergency repair done quickly and efficiently. Regi Kis, who was handling the work done on my car, was very helpful and always kept me up to date.
25 August 2024
Done reasonably quickly
24 August 2024
Hassle free
24 August 2024
XXXXX
24 August 2024
Excellent service as always.
23 August 2024
Everything went smoothly
23 August 2024
Jasmine communicated very well at all stages telling me what was wrong and cost. The car was repaired quickly considering it was a roadside assistance issue and not pre-booked. And it was delivered back to my home afterwards. Very pleased.
22 August 2024
A very quick and efficient service, with vehicle updates.
21 August 2024
Slick experience and comfortable waiting area
20 August 2024
Excellent service
20 August 2024
I am very satisfied with the service I received from North Oxford BMW. It was easy to book my car in for a service and I was kept informed about what was needed and when my car was ready.
20 August 2024
Faultless service
20 August 2024
Friendly and efficient service
20 August 2024
Completed on time and great staff.
19 August 2024
The staff were vey nice and efficient. The service was exactly as said and done nicely. Carcleaned well.
19 August 2024
1
19 August 2024
Usually the car cleaning is returned immaculate both inside and out but on this occasion, the inside was not cleaned which was disappointing.
19 August 2024
Service was carried out effectively and within time constraints
17 August 2024
Rozeena Ali, was great. Friendly, helpful and efficient
17 August 2024
Everything was dealt with as requested. A warranty query is outstanding but that will be resolved in due course.
16 August 2024
Vehicles collected & delivered punctually with no hard up-selling. Great service.
15 August 2024
From booking in online to picking up the car the service was Excellent and Jazmin Krong kept me informed all the time.Thank you
15 August 2024
effectiveness
15 August 2024
It was an expensive bill, but, everything has been sorted out and it's a 10 year old car now.
14 August 2024
Always very helpful , friendly and professional . Jenna was very helpful
14 August 2024
Jasmine looked after me, work was done as expected and on time
12 August 2024
The service is always excellent, from the moment you walk through the door and greeted by a cheerful staff member until you collect your car, washed and vacuumed.
12 August 2024
I have always been dealt with courteosly and promptly.
12 August 2024
Brake rotor service was excellent but my recall parts weren't delivered
12 August 2024
Jasmine in particular was terrific, encouraged me to download the app, kept me informed about timing of pick up, and allowed me to pick up car he next day as not finished until after 5pm
11 August 2024
Because I was able to book an MOT and Service with short notice at a date and time that suited me. The only issue was that I had to come back to have the tyres replaced on a different day, but that was an issue with the leasing company and not BMW.
11 August 2024
Good service, easy to book, ease of obtaining a human to talk. Very friendly staff and environment
11 August 2024
Anya was welcoming and friendly, efficient, dealt with questions and didn't waste time. Highly competent and transmitted confidence.
11 August 2024
All work completed on time
11 August 2024
You found a solution to the problem of not having the part available on the day by providing a courtesy car at short notice
10 August 2024
Very good service
10 August 2024
Excellent customer service
10 August 2024
Welcoming , friendly , good facilities
10 August 2024
Impressed with pick up and drop off of car at home
09 August 2024
Very prompt in dealing with the issue
09 August 2024
Great service and communication from Alex.
09 August 2024
As before
08 August 2024
Job done well
07 August 2024
-
06 August 2024
Work was done well and on time
05 August 2024
All done as an urgent job within a couple of hours (without appointment)
05 August 2024
Always efficient and helpful
05 August 2024
It all went smoothly
05 August 2024
North Oxford always look after you, they kept me informed of progress and try hard to make my service experience painless and cost effective. So different from other manufacturers.
05 August 2024
Excellent service - dealt well with an additional fault after the booking for recall had been made. Worked hard to complete both on the same day
05 August 2024
See above
04 August 2024
The people on the day were great, pleasant & helpful. But she said on the telephone that the job would only take five minutes and I found myself hanging around for over TWO HOURS.It was never going to take '5 minutes' I should not have been told this
04 August 2024
Very efficient Car returned in lovely condition
04 August 2024
Informative feedback - easy to get an appointment
04 August 2024
They take time to explain the problem with the car
02 August 2024
Up to usual standard
01 August 2024
All issues dealt with efficiently and quickly
31 July 2024
efficient, friendly, fast service, reliable
31 July 2024
Everyone there is very professional, friendly and helpful, good communications to keep me informed when my car is with them for work. Work is always very good quality.
30 July 2024
Have no problem with BmW
30 July 2024
Service, price, time etc all great
30 July 2024
Amazed it was recalled considering its age makes you feel well cared for
30 July 2024
with well caring treatment from masterful engineer, now feels like i am driving new car everyday.
30 July 2024
Friendly and efficient process. Good condition report and within schedule
29 July 2024
Car was picked up on time, service and MOT conducted hassle-free, and car delivered back
29 July 2024
Jasmine was perfect
29 July 2024
Pick up/drop off worked so well for me as I was working
28 July 2024
Satisfied with the work carried out.
28 July 2024
Quick and friendly
28 July 2024
I always found BMW service very expensive
28 July 2024
A mix up on the collection of my vehicle. Otherwise perfect.
27 July 2024
Everything about the service experience was excellent, from the initial greeting, to being shown back to my car when it was all finished.
27 July 2024
Overall very good service
27 July 2024
Everything completed to above satisfactory
26 July 2024
You can count on your work being carried out professionally.
26 July 2024
Easy booking, kept upto date with progress and efficient hand over and collection process
24 July 2024
I wanted a superior clean with high quality polish which was not available
24 July 2024
Helpful staff, clear and concise timings, just everything went smoothly.
24 July 2024
Car service efficient.
24 July 2024
Always have been professional and engaged
22 July 2024
All good
22 July 2024
All work is first class, great communication with the technical staff, and all completed quickly and efficiently.
22 July 2024
My car was kept overnight due to a parts recall, completely understandable and yet I was still apologised too and offered compensation, thank you!
22 July 2024
Amazing service
22 July 2024
urgent problem resolved quickly.
21 July 2024
Consistently very high standard of customer care
21 July 2024
From start to finish the service was superb and pricing was great value for money.
20 July 2024
I was impressed by the willingness to get my issues dealt with quickly and efficiently. Also impressed by the courtesy shown me.
19 July 2024
Kept me in constant communication with clear updates
19 July 2024
Friendly and efficient service
18 July 2024
Excellent service
17 July 2024
Jenna arranged a second pick up of my car from my home. Like last time her organisational, communication and problem solving skills were of the same excellent standard. Thanks Alan,Charlie, Richard and the person who washed my car great job everyone
17 July 2024
Efficient staff, kind and courteous. nice facilities. fair pricing. quality products. All amount to a very good experience.
17 July 2024
Staff friendly and professional. Kept me updated on progress with service and MOT. Willing to accommodate pick up and delivery of the vehicle which is extremely helpful. Special thanks to Rozeena.
16 July 2024
Good service, clear prices, excellent walk & Vac
16 July 2024
As above and also Jazmin was very friendly and helpful
15 July 2024
The service was completed on time.
15 July 2024
Major Service, MOT and recall work all carried out swiftly. Car washed and vacuumed through. Loan car provided as well.
14 July 2024
Very thorough service and feedback, felt no pressure, unlike in previous years, to have the work needed completed.
14 July 2024
Helpful staff with the questions I asked
14 July 2024
Carried out all that was required and a written report provided
14 July 2024
Great rep who helped explain everything, aswell as keeping me updated with the progress on my car.
11 July 2024
Excellent service and very helpful
11 July 2024
Easy to book in and I was phoned back when I couldn't speak to a member of staff.
10 July 2024
Excellent in all respects
10 July 2024
A very good job all round
10 July 2024
Fully satisfied with my experience
09 July 2024
Friendly and welcoming
09 July 2024
It was really good! Clear concise communication, efficient and friendly
09 July 2024
Great comms - just nice customer service - so rare nowadays
08 July 2024
Everything was great, slightly disappointed I was told the key thob battery was changed, but it wasn't.
08 July 2024
From booking my vehicle in for its annual service to my vehicle being collected (from my home) - I'm extremley happy with the 'Service' provided by BMW Oxford!!
08 July 2024
Excellent service. Helped me out quickly in an emergency.
08 July 2024
Jenna was very helpful and arranged for the work to be done under warranty. She arranged for my vehicle to be collected and delivered to my home.Excellent customer service.
02 October 2024
Exceptional Service from Start to Finish! We had an outstanding experience working with Paul. From the moment we stepped into the dealership until we drove off the lot, he was fantastic.