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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
385 ratings and 193 comments received in the last 90 days.
04 June 2025
Mr Colin Pritchard offers great service and is responsive to emails and calls.
08 May 2025
Very polite, friendly and knowledgeable salesman (Paul Smith).
04 May 2025
All good
03 May 2025
Jack was thorough on ensuring all steps of the process met with our requirements.
01 May 2025
Good service, no pushy sales. Listened to requirements . Friendly and accommodating
01 May 2025
Micheal Smith could not have been more helpful - explained everything extremely well. Gave great advice and showed full knowledge of the products. Must be said every member of staff we met were polite and helpful.
25 April 2025
They were quick and efficient and very friendly
17 April 2025
Would be higher but those unauthorised sales calls....
17 April 2025
Purchasing process and delivery process were both fantastic with great communication. Met my needs in terms of timeline and where I needed the car delivered to.
11 April 2025
Very responsive team
09 April 2025
Everything happened according to plan thanks to the attention and professionalism of Paul Smith
08 April 2025
Very satisfied
03 April 2025
Really helpful and experienced staff who are easy to talk to without being pushy.
30 March 2025
Keiran Finch at BMW North Oxford made the whole process of changing my existing vehicle to a latest model stress free and very straight forward, even when BMW decided to issue a Tech update at the last minute Keiran resolved things
26 March 2025
BMW treated us very well throughout.
26 March 2025
All questions answered. Everything happened as promised
14 March 2025
Outstanding, friendly, insightful, professional, customer-focused service. Thank you!
14 March 2025
As above.
08 June 2025
Failed to fit new battery in key fob and did not carry out air contioning service ( machine was apparently broken down.)
08 June 2025
Well briefed , kept informed, all requests performed.
08 June 2025
The service and MOT seemed fine and the car weas washed. I also was not given the cost when I made the booking - why?
07 June 2025
I had a engine light issue, dealt with very promptly by the BMW team I am very grateful, for getting me back on the road so quickly.
06 June 2025
As per the above
06 June 2025
Quick and easy check in and collection. Helpful and friendly people.
05 June 2025
As above
04 June 2025
Nice coffee and waiting atea
04 June 2025
Good experience overall, but I had to phone to know that the car was ready.
04 June 2025
No issues
03 June 2025
Great service for a recall and super helpful staff as always.
02 June 2025
Easy
02 June 2025
It took 4 hrs to change the brake pads! Other than that it was fine and I was able to get on with my work in the waiting area.
02 June 2025
All good
01 June 2025
Fast, efficient, thorough - everything happens the way it is explained.
31 May 2025
Excellent customer service requested my car be ready for 1pm if possible and it was . By far the beast dealership experience I've had and so far. For me very efficient.
31 May 2025
See comment above
30 May 2025
The staff are always polite, knowledgeable and efficient.
30 May 2025
Customer service and prompt repairs
29 May 2025
The actual experience was fine it was the booking that was horrible
29 May 2025
Staff have always been very helpful and we have had no complaints over servicing standards - so trust and confidence good!
29 May 2025
No issues at all and helped more by providing a courtesy car.
29 May 2025
Work was good. But car was late delivering back owing to traffic
29 May 2025
Attention to detail and treating customers with respect are why toy stand out
29 May 2025
As above.
28 May 2025
Great service and after-sales care from North Oxford Garage, as always.
27 May 2025
Excellent communication throughout by Rozeena, Well Done.
27 May 2025
Service and information, clear and precise
27 May 2025
All my questions answered
26 May 2025
Good service organised and thorough
25 May 2025
Above answer, booked a sit and wait which took an hour longer than it should have
25 May 2025
I have been a customer for many years and have always had excellent service.If i want to be really picky the valeting was not as good as usual.
25 May 2025
Everything was very good.
25 May 2025
Generally very efficient and professional
23 May 2025
Can't fault you
23 May 2025
As above.
22 May 2025
Great welcome, booking in and curtesy car, some off the communications about the technical issues where lost in translation, but so polite and customer friendly.
21 May 2025
everything went very smoothly and it was a pleasure to work with Rozeena
21 May 2025
It appeared to me that the professional end was willing to talk and explain to the customer in words of one syllable what had happened, and I liked that. The front face was very human and really seemed to want the customer to be comfortable and happy
21 May 2025
quick, efficient and very friendly and helpful
20 May 2025
Same as above
20 May 2025
Easy booking, warm welcome, professional staff and job completed while I waited. Even checked my parking brake for free which I mentioned when checking in. Having had an awful experience at Sytner Tring BMW my faith has been restored.
20 May 2025
Friendly staff and great service
20 May 2025
Friendly and efficient service.
20 May 2025
.
19 May 2025
Always excellent.
19 May 2025
Great service, as usual & as expected
17 May 2025
No problems. Did what was required at quoted price
17 May 2025
Very good service everything done with ease and comfortable seating area with refreshments.
17 May 2025
I like BMW as a machine. I own plenty of them (6-8) cannot really remember. Overall the main issue - Recall for Emissions was resolved apparently. Though I would not know as the updates required were not made transparent to me. So good
16 May 2025
Fabulous team. The car felt like new after its 2 year service. Polite and punctual team.
14 May 2025
Great service
14 May 2025
Response same as above. Couldn't fault Anya.
14 May 2025
Quick and efficient
14 May 2025
The service was to a standard that I found acceptable
14 May 2025
Prompt efficient service
13 May 2025
Only got video of seasonal health check would be good if got video of whole service?
13 May 2025
Great service and very efficient
13 May 2025
One star taken away because in April 2019 while replaced a steering column switch cluster you returned the car with a steering column rattle which exists today. At the time you refused to investigate and cure the rattle. You will never get 5 stars.
13 May 2025
Good welcome, explanations of work to be done. Lots of support while car had MOT and service. Offered a courtesy car and it was superb, Very happy to be in the hands of caring staff.
12 May 2025
Prompt service
12 May 2025
For a large garage waiting time far to long
11 May 2025
As above
11 May 2025
As above
10 May 2025
Completed the service early and plenty of space to be able to carry on with my own work.
10 May 2025
-
09 May 2025
Always a pleasant experience. A great team at NOG!
09 May 2025
Service desks attention always on point. Even when busy they keep you waiting very little. Service of self check in available if rushing off.
09 May 2025
Friendly informed service.
07 May 2025
All l can say is from when my husband passed and l have been dealing with the car service it purchase ect they have treated me so good that's why o am still a customer.
07 May 2025
I need a courtesies car which just took a little wait but was great to go ave a car as I am disabled and drive a mobility car
07 May 2025
Excellent friendly and efficient service from the team. Thank you everyone
05 May 2025
I was satisfied but as it was the second time in six weeks having repairs done.
05 May 2025
The valet only did a superficial wash and merely vacuumed the mats. Not at all up to the standard expected from BMW
05 May 2025
It was ok but despite having added the car wash to the list of to do's it was still dirty when I collected it. I didn't have time to raise the point at collection so just I left.
04 May 2025
Every thing done I asked and helpful
04 May 2025
Again very good service friendly and efficient
04 May 2025
Because that's what I thought.
02 May 2025
Whilst my issues were eventually resolved, it was difficult to get North Oxford to accept responsibility despite having a BMW warranty.
28 April 2025
Great service
28 April 2025
Always competent and efficient
28 April 2025
As above
24 April 2025
Relaxed efficient service, good value, good at keeping me informed about progress
23 April 2025
Straight forward very professional.
23 April 2025
Friendly and professional
23 April 2025
All perfect with the help from Anya with the booking + courtesy car. When back home lifted bonnet to see what was done and saw plastic wedge shaped item in engine bay! This Should have been put back onto side off air filter housing when refitted.
23 April 2025
Service rep was very good with good communication
23 April 2025
Quick turn around and washed And vac
21 April 2025
The service team at North Oxford are exceptional. It is always a pleasure to be looked after by Rozeena and Jodie--they offer a terrific service throughout and offer the very best in customer relations supported by expert knowledge about the car.
19 April 2025
All went well
18 April 2025
North Oxford are regularly generally excellent..
16 April 2025
Very swift and easy experience woth great customer care
16 April 2025
Excellent service from North Oxford Garage.
16 April 2025
We had some issues with the service we received prior to this visit, which was investigated and resolved with a gesture of goodwill which we will not forget. We will be happy to return to do business in the future. Again,many thanks to Jodie Krumins.
15 April 2025
Customer service was impeccable
14 April 2025
Work diagnosed and completed promptly.
14 April 2025
Nice surroundings to wait in
13 April 2025
Because it's true
12 April 2025
Service expeditiously completed
11 April 2025
Although we waited for the car, we were comfortable and well looked after.
10 April 2025
I opted to have my car cleaned whilst it was there and to be honest I wasn't very happy with the result. It wasn't any cleaner than when I left it and the inside didn't look like it had even seen the vacuum!
10 April 2025
Absolutely loved my service & repair experience with BMW's North Oxford Garage. A truly customer-centric company that also offers great value for money. Highly recommended!
09 April 2025
good and efficient
08 April 2025
Welcoming happy to help etc
08 April 2025
Jodie on service desk is excellent, very personable and helpful
07 April 2025
Vehicle went for a service, a service was completed in the timescale promised
07 April 2025
Rozeena is fantastic and accommodated my needs.
06 April 2025
There were some challenges with parts, however the team made every effort to get things sorted quickly
06 April 2025
Slips in minor technical detail (not the first time this has happened) not very professional for such a pristine flagship location
06 April 2025
Friendly staff, did the job well.
06 April 2025
Excellent service
06 April 2025
Very helpful and knowledgable staff
06 April 2025
Polite and timely service
05 April 2025
Car charges immediately when plugged in in spite of being set to charge in time slot
05 April 2025
Service was perfect, collected on time, friendly and professional staff, regular updates and returned in immaculate condition.
04 April 2025
Not applicable in this case but previous service visits very good
03 April 2025
Friendly highly efficient service.
03 April 2025
prompt solution to my problem
03 April 2025
Recall visit. Proved unnecessary and could have been dealt with by a photo of the offending item apparently. I could have done this and saved a journey and time away from work. However, arrival, customer service and waiting area all very good.
01 April 2025
Although Cameron the service advisor was very good, the warranty issue was totally unsatisfactory. BMW are using corrosion as a get out for metal fatigue!
01 April 2025
Speedy service (rapid check-in and collection) on this occasion. Service representative was keen to show me 1 series BMWs (my request), but unfortunately no new models currently in stock.
01 April 2025
Service staff were excellent but wasn't impressed with covertly adding key battery change into price without asking when I had changed the battery myself 1 month ago. I did stipulate on the check in that I specifically didn't want the battery changed
01 April 2025
Very helpful and thorough.
31 March 2025
All jobs done as requested
31 March 2025
A trusted brand with excellent customer service
31 March 2025
See above comment
31 March 2025
Great service from North Oxford Mini.
31 March 2025
Warm welcome from start to finish.
31 March 2025
Got the job done
31 March 2025
Team were professional
31 March 2025
See above
30 March 2025
Dependable and knowledgeable servicing.
30 March 2025
Friendly service and pleasant showroom to wait in whilst work carried out. Vehicle inspection found buckled wheel to be addressed
30 March 2025
I can open the door from the outside.
30 March 2025
This is in complete contrast to my previous visits to BMW in Oxford. I was given a very high standard of service.
30 March 2025
Friendly and quick service.
29 March 2025
Feel valued as a customer. Good service and pleasant facilities. WhatsApp updates helpful
29 March 2025
Cameron was great
29 March 2025
Quick and as quoted
29 March 2025
Excellent dealer with very helpful staff. However, dropped the ball slightly this time by not fixing a fault first time and the car had to go back in 5 days later. Hopefully it's repairs properly this time. Also didn't wash and vax the car.
29 March 2025
Staff I dealt with were very helpful
28 March 2025
Picked up the car and brought it back with care having serviced it as per my instructions and they kept me up to date with any changes/progress.
28 March 2025
Delay in engineers not organising the work in the circumstances of delay.
27 March 2025
As above
25 March 2025
first class service, as usual
25 March 2025
Not satisfied at all
24 March 2025
Don't even deserve one star after my experience with service advisor
23 March 2025
Cameron was friendly and communicative.
23 March 2025
Outstanding customer service. Kept informed of all progress on my vehicle
23 March 2025
Warm welcome by all departments.
23 March 2025
I had Cameron helping me with my car and he was extremely polite and helpful. He kept me updated on the progress of the work being done and even with some minor delays he made sure mine was completed as quickly as possible and was keeping me informed
23 March 2025
Very courteous and efficient service from Jodie
23 March 2025
He car was serviced at Dick Lovett Swindon, not North Oxford
23 March 2025
Work carried out on time and to excellent standard
22 March 2025
Service staff excellent and kept me updated.
21 March 2025
As 1 above.
20 March 2025
They did accommodate us ,even the car came through a different route ( booking made by a different garage) and gave as a clear explanation as what was the issue.
19 March 2025
I feel my car has been well looked after
19 March 2025
All work carried out to my satisfaction
19 March 2025
Customer service and work good
19 March 2025
The repair was undertaken quickly and efficiently and the technicians took photographs to support my claim for pot hole damage.
19 March 2025
They did everything promptly
19 March 2025
Great all round service and support
19 March 2025
Friendly and helpful staff
18 March 2025
There was a sales rep with a grey beard and hair. He was very rude. I'm looking at buying a bmw in a few months. However I will not be buying it cash from your centre.
17 March 2025
Didn't have to wait for too long for my vehicle to be finished.
17 March 2025
Everything went plan
16 March 2025
Time given by service advisor was accurate,
16 March 2025
Booked in quickly. Work completed fast and car cleaned before collection.
16 March 2025
Good but I still await the MOT promised by Jodie.
16 March 2025
Smooth operation
15 March 2025
I was expecting a brake fluid change but was then told I needed a full service. Why not warned in advance?
14 March 2025
Amee Townsend was lovely and tried her upmost to resolve problem
14 March 2025
Girl who gave me my keys said there was an issue with front near side tyre - turns out the wheel was binding.
05 June 2025
Great support from all particularly Michael Smith.