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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
364 ratings and 210 comments received in the last 90 days.
05 September 2025
Extremely helpful and knowledgeable throughout the process. Good levels of communication at various key stages. Very much appreciated the guidance / support provided.
19 August 2025
Having dealt with this BMW centre over many years I always come away completely satisfied
05 August 2025
The salesperson Keiran Finch was excellent!
05 August 2025
Good service, good product
03 August 2025
As always, BMW North Oxford gave exemplary service, both with Charlotte and Jordan. Very happy with the service. I am a returning customer and had no hesitation coming back due to previously receiving great service.
31 July 2025
From the beginning all went smoothly with no problems or issues.
29 July 2025
Really helpful team, Becky was friendly, gave a lift from the railway station and was very knowledgeable about the car and its systems.
13 July 2025
Really smooth experience that was tailored to my availability
11 July 2025
See comments above
07 July 2025
Same answer as above
04 July 2025
Paul Smith the sales guy was superb
04 July 2025
Polite and professional
04 July 2025
Very satisfied, plenty of choice , Jordan helped us chose the right vehicle and made the buying process very easy
04 July 2025
Purely the car didn't have a good clean or any protection added to it, I think the after sales department unfortunately took the shine of it. Again nothing on the sales department
03 July 2025
Very good, but digital key could not be enabled
26 June 2025
I have been looked after very well by the sales team and in particular my personal sales rep Rebecca Clulow. Rebecca sourced me the car that I needed and can afford in my colour choice.
09 September 2025
Very well organised and being able to work at the dealership while car was being worked on was great! And they got my tyre swapped there and then at a very good price following the technician finding a nail in it.
08 September 2025
All was great
08 September 2025
Did exactly what I asked for
08 September 2025
Great customer service and the estimate of when the work would be completed was accurate.
08 September 2025
All completed as planned
08 September 2025
Dropping off and collection of car were both dealt with efficiently and promptly.
07 September 2025
Professional work
07 September 2025
The service advisor was amazing and kept me updated all the time
07 September 2025
So easy to do business
07 September 2025
Once the car got to the garage from recovery company the BMW Dealership were straight in contact and authorised my hire car with BMW assist.
06 September 2025
All as expected
06 September 2025
Always very helpful and courteous
05 September 2025
Sorted out problems revealed by diagnostic test very promptly.
04 September 2025
Reception and service personnel went above and beyond expectations to get the job done on time
04 September 2025
North Oxford Garage has excellent communication system in place. The service is reasonably priced. Peace of mind is the most important outcome.
03 September 2025
Good service and cleaned car
02 September 2025
The Service Team at North Oxford are outstanding. Jodie Krumins is a pleasure to engage with over all service requirements and she offers expert advice about service needs and costs for the year ahead.
01 September 2025
Dropped car off at 8am. Car was not ready to collect until after 4pm. It's a 40 min journey from my home so was worried I would not get there in time before garage closed.
01 September 2025
Because 5 stars says that I am completely satisfiedd!
01 September 2025
Good service
31 August 2025
A delay on picking up car but otherwise fine
29 August 2025
Service advisor Jodie Krumins was very helpful - keeping me informed from when vehicle arrived at BMW Oxford to being returned to me at home.
29 August 2025
Works complete as requested.
27 August 2025
Cameron was amazing, professional, courteous and a credit to the brand
27 August 2025
Completely satisfied on this occasion - but I first drew attention to this fault in 2022 when it was rejected as a warranty claim
27 August 2025
Prompt attention; friendly; polite; helpful; informative
27 August 2025
Jordan L was fantastic in assisting us throughout the process
25 August 2025
Helpful
23 August 2025
I was kept very well informed once my car arrived, facilities were really nice.
23 August 2025
No hassle booking . Looked after at the service centre from point of checking in to collecting vehicle. Friendly staff always smiling.
22 August 2025
Polite, attentive, efficient and thorough. I don't think the experience could be improved upon.
22 August 2025
Same as for above
22 August 2025
See comment above
21 August 2025
The people at the garage are super friendly and helpful. The work was done quickly without drama.
20 August 2025
Cameron provided excellent service from start to finish. He ran through everything that would be done during the service and kept me informed on progress by using WhatsApp.
19 August 2025
very professional and friendly service was given to me.
19 August 2025
Jodie was a star; professional and friendly
18 August 2025
Rozeena took care of me, was very thorough and responsive. Only negative was the inside of my windscreen was
18 August 2025
Quick welcome and meeting. Appointment was fast and staff kept me updated on progress.
18 August 2025
Never had a problem.
18 August 2025
I had my brake fluid change and vehicle inspection together with its annual MOT. I had to return my car the next day due to the fact that my notifications on the computer were not cancelled. Most inconvenient.
18 August 2025
Great people
18 August 2025
Quoted whr turnaround, completed in 1.25hrs
14 August 2025
Job completed on time with no fuss
14 August 2025
I was greeted warmly by the reception team who directed me to the relevant department, there was virtually no waiting time at all, everyone was lovely
13 August 2025
Managed to look after a classic
12 August 2025
A major problem occurred without warning and North Oxford fitted a complex job in very quickly. They also supported me with an Out of Warranty request to BMW - which was successful.
12 August 2025
Still have warning in car
11 August 2025
The service is very professional as you'll expect from a main dealer. I've been in for a EGR and airbag recall, everything is spot on without any surprises.
11 August 2025
Anya was courteous and efficient. The service was good.
10 August 2025
Kept me updated on my vehicle and appreciated the video.
10 August 2025
Front of house service very good. I did not receive a see it now video which was a mild disappointment. Of concern were oil marks on the steering wheel I guess from the technician which had not been cleaned.
10 August 2025
The staff always go the extra mile to help.
09 August 2025
Nothing bad to say at all
09 August 2025
Attentive and caring
09 August 2025
Very satisfied at every level
07 August 2025
As mentioned above the staff I dealt with upon my visit were exceptional. Both are credit to your business and should be commended for their efforts.
07 August 2025
Comfortable environment - good refreshments and speedie service.
06 August 2025
Very professional, excellent customer service - coffee, drinks etc and complimentary car wash was a lovely touch.
05 August 2025
Understanding polite staff
04 August 2025
Quick and effective with good communication throughout
04 August 2025
BMW app and key drop off work fine with minimal fuss. Clear upfront pricing. NIce wash and vac.
04 August 2025
All was on time and easy, in and out efficiently
04 August 2025
Easy to deal with and super friendly staff.
04 August 2025
Everything was perfect and professional
03 August 2025
As above Always lovely helpful staff
03 August 2025
Great person who was my service contact in the garage, very helpful and polite
02 August 2025
Smooth, fixed the issue and great service advisor.
01 August 2025
The staff are very easy to contact and show a great willingness to provide help and advice. I found the level of technical expertise and problem solving excellent, with a cost effective practical ethos which left me very happy with the outcome.
30 July 2025
Fast and quick good customer service very satisfying . keep up the good work .. north Oxford BMW
30 July 2025
i liked absolutely everything. Also, when I got told for this time only the inspection was no charge, it really meant to me, as the inspection findings on my vehicle is already pricey, which I'll pay for sure
29 July 2025
As above. The service finished a bit early so even better.
29 July 2025
informative feedback from the engineers, and overall from the front desk
29 July 2025
all went smoothly
28 July 2025
Friendly and couldn't do enough to support. So much better than Leamington BMW that is an absolute embarrassment
28 July 2025
A truly overall positive experience.
28 July 2025
Efficient, kept us up-to-date during the waiting period
27 July 2025
Charges weren't well explained and issues that I have paid to fix are still issues. Communications were ok and customer contact representative was good.
27 July 2025
As usual the staff were efficient friendly and helpful.
27 July 2025
I arranged for an oil change but it did not happen due to 'being out of schedule' for the service pack even though I was told it was fine before arriving. Paid for Health Check instead...
27 July 2025
It's recently got even better. The team members feel more connected when providing the service
27 July 2025
Excellent customer service, knowledgeable, helpful, efficient and with an attention to detail.
26 July 2025
Efficient and accurate.
25 July 2025
You were asked to wash the car
25 July 2025
what can you say top service from all involed
25 July 2025
As always Roxibs excelled in helping with the issue- knowledgable, polite and super helpful. Ryan was also great help with the tyre issue.
24 July 2025
Whole team got me back on the road confidently and speedily after a EML glowing on the dash. thank you
24 July 2025
As above.
23 July 2025
Thank you Rozeena
23 July 2025
Great service from all members of staff
23 July 2025
as above
23 July 2025
The person that handled the service was professional and delightful, and clearly enjoys working at the North Oxford BMW
22 July 2025
Service was carried on in a speedy and professional manner
22 July 2025
As above
22 July 2025
See above
22 July 2025
Car was available when agreed at start of the day. It was returned clean.
22 July 2025
As above.
22 July 2025
Efficient and professional service And comfortable area to work whilst waiting
22 July 2025
They could have not done more for us in the circumstances.
22 July 2025
As above.
21 July 2025
As above
21 July 2025
All work carried out as agreed and on time
21 July 2025
See above
20 July 2025
Looked after by Liv, communication was clear, fuss free and friendly. Would happily come back
20 July 2025
Very helpful in sorting out tricky situation
19 July 2025
Great folks
19 July 2025
Good customer service
19 July 2025
See above, first time was incredible service, felt it lacked it second time.
17 July 2025
All good at the service
17 July 2025
While I assume the overall service cost might be higher then else where, the team did a great job from when the car was picked up. The person that picked up listened to my concerns patiently and at the garage, Anya kept updating me.
17 July 2025
3 hour wait for a brake fluid service and the complimentary clean was to a poor standard my car was still visibly dirty. the staff were very friendly and welcoming I just didn't like how long I had to wait and how bad the car wash was
17 July 2025
V. satisfied (see above)
17 July 2025
As above
17 July 2025
I think they know my answer,if they don't they're being very nieve
16 July 2025
See above.
16 July 2025
Very satisfied with the service they done to the vehicle.
16 July 2025
Kept informed by very good service person
16 July 2025
I dealt with Jodie Krumins who was very efficient and extremely helpful.
16 July 2025
Knowledgeable staff, kept us informed, and kept to timelines.
16 July 2025
As above
15 July 2025
Rozeena always looks after us and has done for many many years. Always pleasant, engaging and very informative of what needs to be done etc. a perfect representative of the company. 110/100 ??
15 July 2025
Garage was fully professional. Super friendly and helpful staff. Big thanks for Mr. Cameron he take care of me very well.
15 July 2025
every effort was made to repair my fault but was told I would have to pay an additional £1,600 for a new head unit to be sure of issues being resolved completely
14 July 2025
Can't fault it
13 July 2025
See above
12 July 2025
Outstanding service
12 July 2025
Always friendly efficient and do what was needed
12 July 2025
Health video not sent until late in day and not until I requested it. Tried to get me to have work done that didn't need doing which became apparent when I finally got the video.
12 July 2025
My experience to date has resulted in complete breach of trust. I will not be returning to North Oxford Garage and I will either consider buying different car make or using only independent garages.
11 July 2025
Prompt service
10 July 2025
Great service
10 July 2025
Rozeena superb from start to finish and car cleaned.
09 July 2025
availability of decent coffee and good internet is hugely appreciated. The customers sharing the lounge were all in good humour-a mood obviously created by the friendly and cordial customer service representatives. Skipping to the end of my visit,
09 July 2025
A pleasurable experience. Everything was very smooth.
09 July 2025
Due to Rozeena being so prompt and accommodating a fast turn around
09 July 2025
Liv was great and kept me in the loop
09 July 2025
All issues have been address with flexibility around the customer.
09 July 2025
Fully informed by service assistant what was going to happen, when and what cost. No surprises is good. Interaction was easy and relaxed.
09 July 2025
Good value for money
08 July 2025
Great service. Highly intelligent input on phone call. Car ready on time and cleaned. Charming service at reception in person and in phone. Under budget. Good tech and communications.
08 July 2025
Extremely efficient, professional and pain-free. One of the best experiences I've had in over 35 years car ownership
08 July 2025
From start to finish the service and care provided was top class. My service advisor, Liv Reilly was excellent throughout my service visit, with a finely blended mix of personability and professionalism, Liv is a real asset to North Oxford BMW.
08 July 2025
Always happy to help and excellent customer care
08 July 2025
Service, team update on work being carried out.
07 July 2025
I have absolutely no complaints
07 July 2025
Everything exactly as planned including pick up and return
07 July 2025
As above
07 July 2025
See above
07 July 2025
I took my car in to have a water leak fixed. Very good on arrival etc, but next day, I had to put water in again so obviously the issue was NOT fixed despite spending close on £1000! Now difficult to get anyone to phone me back
06 July 2025
Kept up to date
06 July 2025
For the reasons stated above I.e. a very good end to end experience
06 July 2025
Very satisfied
05 July 2025
As above
05 July 2025
the lady who dealt with us was brilliant
05 July 2025
A suggestion. Stop cars from parking on the left of the entrance because they cover the arrow that shows the way out.As you park our cars for a smooth get away it's a shame I end up going around the carpark unnecessarily.
05 July 2025
Excellent service from Bella at each occasion on her desk.
05 July 2025
Very satisfied
05 July 2025
No problems
05 July 2025
Service was good
05 July 2025
Worked perfectly. Took me a bit to get in touch NGL but once I was everything was slick.
04 July 2025
The service advisor was incredibly helpful and professional
04 July 2025
When got home notriced some scratch/Scuff marks on Bootlid that were not before visit as took out my laptop bag from boot on arrival, can only assume that when washed maybe the cloth was contaminated with some particle that scuffed mark the lid
04 July 2025
Good service from staff but had to wait a long time, I would have preferred to leave my car and pick up later
04 July 2025
Excellent customer sevice from Rozeena as always and Keith who to the time to understand my concerns.
04 July 2025
E
04 July 2025
Anya Randall was particularly helpful & accommodating as there was a mismatch better timings for service on email & app
03 July 2025
Outstanding 5-star service. Warm polite staff, comfortable waiting area with great ambience, speedy efficient service. Only suggested improvement would be for increased availability of courtesy vehicles.
02 July 2025
Very welcoming, understand customer demands as well as BMWs own
02 July 2025
As above
01 July 2025
Excellent customer service, but very costly.
01 July 2025
Because I didn't have an issue when my car was brought to you on a recall, and you are advising me my gearbox fault is in fact my n/s/f disc backplate and that my undertray is damaged. I know my car and drive it the way I was taught in the RAF.
01 July 2025
Great service and video of car.
01 July 2025
Rozeena kept us well informed and updated on the progress of the repair.
01 July 2025
Good communication and fast service
01 July 2025
Excellent service
30 June 2025
Very friendly and helpful - quick service.
30 June 2025
Good service and communication from the service staff
29 June 2025
I was very pleased to have the work done but it was much more expensive than I had expected !
29 June 2025
Met with a friendly receptionist who directed us where we needed to go, very professional and welcoming.
28 June 2025
Helpful diagnosis of the problem and excellent communication from Cameron.
27 June 2025
The level of service was outstanding. I was particularly impressed by the explanations and appropriate friendliness of Olivia Reilly who handled this particular service.
26 June 2025
Great service and well explained.
26 June 2025
As above
26 June 2025
Couldn't have asked for a better better turnaround and overall service
25 June 2025
Work carried out promptly. Video of vehicle check always reassuring that works being carried out to a high standard. Car returned clean and tidy.
24 June 2025
Jodie personally has been exceptional and is the main reason for giving a higher score. However heavily disappointed to pick up car which remained with a notable fault that should have been picked up on during test drive
24 June 2025
Nice people to deal with. Knowledgeable and helpfuk
24 June 2025
As per comments above
24 June 2025
Great service, kept informed, really nice to deal with
20 June 2025
I've been satisfied with the service received - Liv has been great, very approachable and professional. I wasn't happy with the push of the BMW smartphone app.
19 June 2025
Clear bill, as forecast. clear breakdown of other work required
19 June 2025
The service was great. Rozeena Ali was really nice as always! From my previous experience, Rozeena is the best service advisor. Always helpful and really friendly.
19 June 2025
They did everything I asked, washed the car and it was a pleasure to drive it home.
05 September 2025
As mentioned above, I was very impressed with the showroom and staff, and the whole experience was so smooth, from initial inquiry through to taking delivery of my new car!