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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
524 ratings and 239 comments received in the last 90 days.
17 July 2024
Joshua was polite, friendly and efficient
16 July 2024
Friendly and open
13 July 2024
Excellent
11 July 2024
Excellent customer service.
08 July 2024
Michael Smith as extremely helpful.
08 July 2024
Seamless transfer of old car to new car on my doorstep.
03 July 2024
Quick and efficient
03 July 2024
The salesman (Jack Hamilton) was a pleasure to deal with, very calm, not pushy like some salesmen, and very polite. We have a young boy who could have easily irritated and Jack was very understanding and patient.
03 July 2024
Very satisfied excellent service by Joshua Paul
03 July 2024
The service was amazing.
03 July 2024
I was able to buy the car via email and telephone with Jack Hamilton as salesman. He was excellent, answering all my queries promptly and courteously. I first met him at handover which was very smooth and thorough. I cannot praise him enough.
02 July 2024
Jack Hamilton very polite and welcoming
02 July 2024
Alfie Long was very helpful during the sale of my old car and new purchase. Always on hand to answer questions and made the process as smooth as possible. A great asset to the team!
01 July 2024
Michael Smith was in regular contact throughout the process, updating on expected delivery dates. Great, thorough handover.
29 June 2024
Just easy, Micheal was a great guy to so in all was so simple little hassle, car was presented great.
29 June 2024
The whole process was unpressured and qualty driven. The whole staff were great. Joshua understood well my requirements and delivered. Rozeena Ali was clearly a petrol head and i much enjoyed our conversations her enthusiasm. A big thank you to all.
28 June 2024
Paul Smith in sales was excellent - polite, clear, gave us lots of time and completely unpushy
26 June 2024
Initially found the sales person quite short and quick to tell me what I couldn't have in terms of the car I'd enquired about. I found that negative. However once they got my specifications down, they were useful and turned around the car in a week.
20 June 2024
They did everything well.
12 June 2024
Very. Joshua Paul also sent me a follow email a few days after collection checking in on my experience with the new car.
07 June 2024
I was extremely pleased with BMW North Oxford, where I was guided and advised by Paul Smith. He was great to deal with: nothing was too much trouble; he kept me fully updated on manufacture/delivery and was able to offer a competitive price package.
03 June 2024
No complaints. Patient sales person; most helpful.
31 May 2024
Very happy with my new car - it arrived very quickly and exactly to the spec I had requested.
30 May 2024
Excellent experience - from purchase to delivery
29 May 2024
North Oxford BMW located the car in stock, with the spec i was looking for and within my budget, handover was very efficient and thorough.
29 May 2024
Completely satisfied. Michael Smith was really nice guy
29 May 2024
Great service, as always. Very responsive and knowledgeable, especially at handover.
28 May 2024
Absolutely brilliant, Michael explained everything and made sure I understood how it all worked before I drove out. He was so patient because I had to bring my son who was very bored because why would we want a new car
28 May 2024
Josh was amazing as usual
26 May 2024
Completely satisfied. All questions answered. Made to feel quite 'special' at hand over.
22 May 2024
Benn & Joshua were both fantastic and i have had previous buying experience with Benn. Joshua on the other hand was amazing, knew every tiny details of the vehicle and was quick to answer all my queries while on site and via emails. Outstanding.
19 May 2024
My sales representative Michael Smith in North Oxford garage did a great job on following my order. He explained very clearly on my car and I love doing business with him.
16 May 2024
All contacts and personal visits were dealt with in a friendly, professional and courteous manner. I was kept informed promptly throughout and any questions I had were responded to efficiently. The handover was a pleasurable event for me!
16 May 2024
I assume that by 'Centre' you are referring to the dealership which in this case was North Oxford BMW. I have an excellent relationship with that business and their service and individual staff are exemplary.
16 May 2024
.
09 May 2024
From initial contact to hand over and beyond I've been impressed and thankfully for the help and support we've received in understand what's available.
09 May 2024
Carn't fault it
06 May 2024
The sales rep now understands our needs so well that we didn't even have to visit the centre until we picked up the car.
05 May 2024
I was always kept updated by Michael Smith and given very good advice
03 May 2024
Fast, efficient and friendly service and nothing was too much trouble. A really smooth handover. Great service by Alfie Long
03 May 2024
Very satisfied with everything.
21 July 2024
From start to finish the service was superb and pricing was great value for money.
21 July 2024
Consistently very high standard of customer care
20 July 2024
I was impressed by the willingness to get my issues dealt with quickly and efficiently. Also impressed by the courtesy shown me.
19 July 2024
Friendly and efficient service
19 July 2024
Kept me in constant communication with clear updates
18 July 2024
Excellent service
17 July 2024
Staff friendly and professional. Kept me updated on progress with service and MOT. Willing to accommodate pick up and delivery of the vehicle which is extremely helpful. Special thanks to Rozeena.
17 July 2024
Jenna arranged a second pick up of my car from my home. Like last time her organisational, communication and problem solving skills were of the same excellent standard. Thanks Alan,Charlie, Richard and the person who washed my car great job everyone
17 July 2024
Efficient staff, kind and courteous. nice facilities. fair pricing. quality products. All amount to a very good experience.
16 July 2024
Good service, clear prices, excellent walk & Vac
16 July 2024
As above and also Jazmin was very friendly and helpful
15 July 2024
The service was completed on time.
15 July 2024
Major Service, MOT and recall work all carried out swiftly. Car washed and vacuumed through. Loan car provided as well.
14 July 2024
Great rep who helped explain everything, aswell as keeping me updated with the progress on my car.
14 July 2024
Helpful staff with the questions I asked
14 July 2024
Carried out all that was required and a written report provided
14 July 2024
Very thorough service and feedback, felt no pressure, unlike in previous years, to have the work needed completed.
11 July 2024
Easy to book in and I was phoned back when I couldn't speak to a member of staff.
11 July 2024
Excellent service and very helpful
10 July 2024
Excellent in all respects
10 July 2024
Fully satisfied with my experience
10 July 2024
A very good job all round
09 July 2024
Great comms - just nice customer service - so rare nowadays
09 July 2024
It was really good! Clear concise communication, efficient and friendly
09 July 2024
Friendly and welcoming
08 July 2024
Excellent service. Helped me out quickly in an emergency.
08 July 2024
Jenna was very helpful and arranged for the work to be done under warranty. She arranged for my vehicle to be collected and delivered to my home.Excellent customer service.
08 July 2024
From booking my vehicle in for its annual service to my vehicle being collected (from my home) - I'm extremley happy with the 'Service' provided by BMW Oxford!!
08 July 2024
Everything was great, slightly disappointed I was told the key thob battery was changed, but it wasn't.
07 July 2024
All work was carried out in a timely manor, to a great standard.
07 July 2024
Reliable friendly efficient
07 July 2024
Invoice costings are always transparent and quality of work is to expected BMW standard.
06 July 2024
Our advisor kept us informed of what was going on
06 July 2024
Always professional!
06 July 2024
Very efficient and kept me up-to-date
05 July 2024
The team was amazing
04 July 2024
Work as completed and advice given about how to deal with issues identified.
03 July 2024
Happy overall
02 July 2024
I had my cars service conducted and was given a discount as a customer with a car now over 3 years old. I used u before when I lived in Oxford and opted to come back instead of using a nearer dealer from where I live in Banbury
02 July 2024
Quick turnaround with my car.
01 July 2024
I was welcomed upon arrival and greeted by name as I have been using NOG for dome time now. Very good service and always kept me up-to-date with the work
01 July 2024
Great service
01 July 2024
Very friendly and helpful service staff
01 July 2024
Every thing went perfectly
01 July 2024
Service was extremely good
01 July 2024
Very satisfied, nice clean welcoming showroom, sales and service teams ??
01 July 2024
Great customer service
30 June 2024
From start to finish the service was excellent. I was able to work comfortably whilst I waited for my car.
29 June 2024
Friendly staff
29 June 2024
It's a pleasure buying, getting my car serviced or fixed here.
29 June 2024
Fast acts straight away and gets the problem sorted
29 June 2024
Efficient, helpful and friendly
26 June 2024
easy to deal with and no delays
25 June 2024
Efficient service. Video report. Wash and vacuum!
25 June 2024
Nothing to fault.
24 June 2024
I was told I needed two tires Michelin and it was double the amount that I got at my local supplier in Didcot
24 June 2024
Jodie was excellent from start to finish on the day. Kept fully updated and car was ready upon return to collect it.
24 June 2024
It would have been 5 but the car was not washed when you said it would be washed
24 June 2024
see above
23 June 2024
All great
23 June 2024
Very polite service person I dealt with
22 June 2024
Service and price were very good. Particularly pleased that I was seen with only one hour notice.
22 June 2024
All great except loan car was very low on fuel when received
22 June 2024
The place is comfortable with lots of facilities, the people are very good and cooperative.
21 June 2024
Collected and returned car for me. I was kept informed throughout as to progress etc and a visual assessment video was provided as well
20 June 2024
Everything done on time as expected.
20 June 2024
The requirements were met completely with a friendly and cheerful staff
20 June 2024
Good photo report. Excellent telephone service on questions. Fsultless.
18 June 2024
Friendly and efficient service.
18 June 2024
All completed on time
18 June 2024
Place ti work whilst waiting 2 hours
17 June 2024
Good communication, I like the videos etc. however £180 diagnostic seems crazy when they were told what the problem was. Plus for £2,100 it would've been nice if the vehicle had been cleaned
17 June 2024
Everything done to satisfaction
16 June 2024
Told 3 new tyres needed as cords showing. Told I'd get workshop video. Had a look at tyres when home. Can't see any issues even on inside walls and tyres relatively new, plenty of tread. Never received video.
16 June 2024
Pleasant reception staff with efficient service technicians. Well done Jodie and Stuart.
16 June 2024
Excellent work.
16 June 2024
Great support
16 June 2024
Lovely people, sorted my cars repairs very quickly. Gave it a free wash aswell
16 June 2024
I have been a North Oxford Garage customer for some time and I have always been delighted with the service.
15 June 2024
All good
15 June 2024
Parking good and safe and all very efficient.
15 June 2024
10/10
15 June 2024
All done as expected
14 June 2024
All seems to have been dealt with promptly and correctly
14 June 2024
Completely satisfied
14 June 2024
Looked at issue and before had reservation fir the works to be completed and collection of my car from home to avoid me having to drive to the garage
13 June 2024
Fix My BMW properly very good
13 June 2024
Outstanding service always.
13 June 2024
Took a bit longer than expected for a defective floor mat topic....
12 June 2024
Technician Liam Chapman deserves a specific mention for going above and beyond in providing the service I requested, a credit to not only BMW but also North Oxford Garage!
12 June 2024
The reception through to communication of completion was very professional and prompt
11 June 2024
I have been using this garage for around 30 years and have never had an issue. Clear up front pricing and efficient service, auto check in very good. Health check video informative. Impressed with the car wash - wheels are looking better than ever
11 June 2024
Great service, I was satisfied with the way everything went from coming in, booking and the turn around was awesome. Anya, she was great offered me couple of things that were amazing without having to be charged, great job
11 June 2024
Good service, but a bit on the pricey side so not 5* this time.
11 June 2024
The whole process was very smooth. I was made to feel welcome from entering the premises and felt cared for throughout
11 June 2024
Anya helped me get back on the road with minimum delay.
10 June 2024
The fault was a result of BMW not resetting the car properly after the previous service
10 June 2024
Excellent service
10 June 2024
All the staff were friendly and could answer my questions
09 June 2024
Everything I asked for was attended to so happy.
09 June 2024
Yes good service at the garage and very accommodating. My only concern is that the engine malfunction light is still on which is disappointing.
09 June 2024
Great to have the car collected.
09 June 2024
The service desk staff are always fantastic
08 June 2024
The people are good and the place is nice.
08 June 2024
The car was ready and everything was explained before leaving the garage.
08 June 2024
Excellent service for both of us!
07 June 2024
Service great, communication great. Made the whole MOT servicing easy!
07 June 2024
Always efficient and great service
06 June 2024
Staff very helpful Adam and his team are super and Alex Newcombe in particular is very helpful
04 June 2024
Great service from start to finish
04 June 2024
I booked in when I arrived using the automatic system. But I think I was forgotten about as nothing happened for some time. I then spoke to a member of staff who realised that there had been an error. They then sorted it and gave me a discount.
03 June 2024
I could not have asked for better service from Jenna and Daniel. They went out of there way to ensure I left the dealership highly positive experience. Thank you them both.
03 June 2024
Simple and everything explained.
02 June 2024
As above. And I was kept fully informed
02 June 2024
Service was of a standard that one would expect from a quality car manufacturer
01 June 2024
Pleasant staff and good service . Great to be able to wait and have a drink
31 May 2024
The service is good. I highly appreciated that you won't sell things I don't need.
31 May 2024
Very happy with service and care !
31 May 2024
My car was in for a recall, this was done satisfactory, could have done with an update, I had to ring to see if finished and then had to wait for someone to ring me back, which they did and told me to head over as was nearly finished.
30 May 2024
BMW were able to diagnose and resolve the problem promptly.
29 May 2024
Thought I might need to leave car over weekend - that did not happen. All really efficient from booking through to pickup .
29 May 2024
Thank you very much for what you done for my car George and Alex also a big thank you for everyone who made this process to be quick, I'll be returning for sure.
29 May 2024
Rozeena's customer service skills are exemplary.
28 May 2024
The work was carried out to my satisfaction
28 May 2024
Sorted it stress free
26 May 2024
Very helpful and professional all the way throughout.
26 May 2024
The customer service was good that service receptionist explained the invoice very clearly
26 May 2024
All done on time
26 May 2024
You ticked all of my boxes
26 May 2024
From ordering the replacement parts to booking it in for the work was a breeze. Quality of repair was excellent
25 May 2024
Excellent from start to finish
25 May 2024
Consistent level of satisfaction especially from Rozeena
25 May 2024
Helpful and informative service
25 May 2024
For the same reason as given in question 1.
24 May 2024
Fast reply and accurate diagnostic report regarding the fault with my vehicle .
23 May 2024
No quibbles, queries or questions!
23 May 2024
It was all dealt with efficiently
22 May 2024
Had an issue with the software on my M340i after I installed an upgrade via the iPhone. That all went perfectly exactly as manual explains but unfortunately showed some odd behaviours afterwards. Service did latest upgrade car now fine.
22 May 2024
Excellent.
22 May 2024
All as expected.
21 May 2024
Because Rosina was helpful and knowlerdgeable and the person who helped with setting up my wife as a BMW ID on the car was also great.
21 May 2024
Reliable and efficient. I also like the vehicle check up videos
21 May 2024
Rozeena was excellent as a service advisor.
20 May 2024
Easy to do ring and pick car up no problems
20 May 2024
Problem was diagnosed and rectified and my car ready for collection by 2 pm the same day. Brilliant
20 May 2024
all went well
19 May 2024
Always friendly, very helpful and well trained staff.
19 May 2024
It was a great help to me to have my car collected and returned, and to have it serviced and MOT'd.
19 May 2024
Jodie, service advisor kept me informed on the progress
18 May 2024
It's nice to know that the work is done properly
18 May 2024
Jenna was exceptionally helpful & attentive. All helped take the pain away from an unpleasant experience.
18 May 2024
Prompt, efficient and courteous
17 May 2024
Customer service always make you feel that you are the only client that day that matters
15 May 2024
Always keep you updated with your service.
15 May 2024
I've never bought a car anywhere else
15 May 2024
Would like to give a special mention to Rozeena Ali. What a star!
14 May 2024
Great staff! Wonderful attitude
14 May 2024
Took <24 hours to source and then fit a replacement for a damaged wheel / tyre which got me back on the road again, excellent work!
14 May 2024
They get the job done
14 May 2024
Knowing my car is in safe hands is important to me.
14 May 2024
Service and MOT done whilst I got on with work in the lounge area. Video report from mechanic and complimentary valeting service appreciated.
14 May 2024
They just gave me the answers I needed
14 May 2024
As always, North Oxford Garage always seem to go above and beyond on customer service as always do their upmost to try and help where they can. I am most grateful for your help over the years which is why I have stayed with the brand.
13 May 2024
Detailed information on the vehicle, Service promptly done.
13 May 2024
Cured the problem.
12 May 2024
Because it all went smoothly with excellent communication.
12 May 2024
The repair to my car was carried out satisfactorily.
12 May 2024
phoned on Friday in on Tuesday price was ok too
10 May 2024
Brilliant service.
09 May 2024
Anya chased up all the issues with the mechanic team and let me know whT they thought.
09 May 2024
Staff was pleasant
09 May 2024
My tyre was replaced within an hour of arrival
09 May 2024
Efficient
08 May 2024
Very satisfied with the way things are professionally dealt with
08 May 2024
Outstanding customer service was given at all levels to resolve a running problem with my car. Initially I felt that the main issue with the car had been overlooked but hands on action was input by Senior Management to identify and fix the issue.
07 May 2024
Again, high levels of customer service from Colin and the team.
07 May 2024
All staff were knowledgeable of their step in the process
06 May 2024
Great service
06 May 2024
Excellent communication, very polite, adjusting to all requirements.. car was cleaned. Received awesome surprise gift in the end... thrilled and thankful.. great work BMW
06 May 2024
Exerlent service
05 May 2024
Very professional - responsive and got all sorted.
05 May 2024
very competent staff and very helpful
04 May 2024
Great service
04 May 2024
Great staff
03 May 2024
The problem that was identified in the previous diagnostics visit was fixed and a bunch of advice was given about some other issues (with my tyres). Very pleased with Alex who was assigned to me.
03 May 2024
All staff very friendly and helpful. It's a pleasure visiting.
02 May 2024
Sorry I can remember the name off the service assist but her follow was excellent.
01 May 2024
Very efficient and informative
01 May 2024
Helpful and communication good.
30 April 2024
Handled the problem well
30 April 2024
Diagnostics for dashboard warning messages were done quickly and advisory given. Also advised on the condition of the car
29 April 2024
Excellent job
29 April 2024
Excellent service they give me confidence all is well with the car
29 April 2024
I called one afternoon with a concern about my car. I was given an appointment the very next day and it was dealt with so quickly.
29 April 2024
They are very friendly and obliging. They do seem competent and well organised.
28 April 2024
I have an ongoing problem with my car, but I believe North Oxford are taking all the right steps to resolve the problem.
27 April 2024
Picked up and dropped off. No fuss service.
18 July 2024
Excellent service