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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
They were able to bring forward my booking for a service when a fault occurred.
Booked in on time. Quick service. Somewhere to work whilst car was being serviced.
There is little more you could have done to improve anything.
Paid £400+ for service and didn't get a valet or wash.
Your parts department ordered the wrong part and so I wasted half a day NOT having my car repaired and having to lose my car for another day assuming the parts department can order the correct part.
Usually curtious and efficient
Very good communication and service
Hopefully once renovations work is complete, customer waiting facilities would live up to BMW standards likewise car valeting service
Quick thorough service.
Very good service.
- In hindsight the the end of warranty check could have been an opportunity to give advice on extending the warranty. - I was very grateful of the courtesy car given. - The manager was extremely professional and empathetic in his approach
Although the dealership was being redeveloped I'm sure that the new facility will provide an excellent customer experience.
As above. All good throughout the whole process.