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About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

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Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall from start to finish you made the experience so nice by all the staff.

Service

Very pleasant and cheerful reception staff. Comfortable waiting area with seating/working areas and tea/coffee. Service adviser (Jenna) also cheery and efficient.

Service

Problem solved, good communication throughout the day

Service

Everything was quuck and efficient. Rosina remembered and looked after me . She adds the personal touch and had the forthought to roll MOT and Servicing needs together so I will not need to make an extra appointment. Thankyou.

Service

Smooth, quick and comfortable reception/work area. Good internet.

Service

Very helpful and personable service assistant who, following my last minute request, also arranged for new wiper blades to be ordered which I was able to collect a few days later.

Service

Good service

Service

On the last service, staff went out of their way to accommodate me despite it being an extremely busy time. I cannot compliment them enough on my recent service and vehicle collection and delivery. Very pleased and very grateful

Service

My car needed several small problems to be rectified. All issues were addressed and communication along the whole procedure was excellent

Service

All work carried out competently and to my satisfaction

Service

No problems. Helpful friendly staff.

Service

Despite adding the mini service to the planned work schedule (MOT) the job was completed half an hour early. (knowing I was on a tight timetable). My car was gleaming clean when I reconnected with it!

Service

My contact kept me fully informed

Service

Rozeena provided a fast, fantastic and an efficient service.

Service

Excellent support and dealt with issue arising very well, including going above and beyond.

Service

Quick and efficient

Service

Very friendly excellent.

Service

Did exactly what I asked, cost slightly more than my usual non main dealer service

Service

Good service.

Service

Extremely - service I received from BMW Oxford was first-class. The service advisor was excellent and driver (Darren) who collected/delivered my vehicle was exemplary!! + was extremely knowledgeable about my vehicle and respectful too..

Service

Always great service.

Service

BMW Bodyshop at Long Hanborough offered to perform the first oil service on my BMW 540i (recently purchased new from NOx-BMW) while the car was in for a minor body panel repair. This saved me an enormous amount of time.

Service

The whole process was efficient and easy

Service

Lee was very helpful and knowledgeable about the cars and gave some good advice

Service

competent service personel made me feel very welcome and the coffee provided was great.

Service

Absolutely excellent service

Service

courteous and efficient, kept me well informed

Service

I was met at the door the service was polite and explained fully and the work completed in the promised timeframe

Service

All done and car running lovely

Service

Because I was very satisfied

Service

Colin Osborn is a very professional service advisor He fully explained what was going fit be done to my car.

Service

The staff did everything possible to save our honeymoon by repairing my car within 24 hours. They did a fantastic job and I would certainly recommend North Oxford BMW again!

Service

Service carried out promptly

Service

We needed a service as well and that was carried out. Dealership a nice place to wait the extra time!

Service

good customer care

Service

The receptionist Rosin was outstanding.

Service

Faultless Pay Monthly service from start to finish using a collect and return service

Service

Did everything required. Kept me informed. Cleaned car.

Service

Excellent all round

Service

Very accommodating, made efforts to speed up the process

Service

Good service from North Oxford Garage

Service

Jenna was very helpful in providing my service options and ensured I was happy with everything. She kept in good contact and updated me regularly.

Service

The members of staff are very attentive, informative and helpful. Even down to the little details such as walking me to my car and offering to make me a coffee.

Service

They give the personal touch which goes a long way

Service

excellent friendly CS from the moment you walk through the door.

Service

The experience was calm, knowledgeable, and friendly.

Service

Staff were friendly and efficient. The refurbishment of the garage is a vast improvement to what it was before. The customer waiting area is much nicer too.

Service

The work was done in good time and the staff were friendly and efficient.

Service

Well looked after all round.. Great mindset.

Service

Excellent service but would have scored 5 but the car hadn't been washed after service .

Service

Issue handled promptly

Service

Completely satisfied

Service

Good company

Service

What more can l say that the service l received is always top notch

Service

Again great customer service

Service

I was shown the utmost courtesy and the job was completed to my satisfaction half an hour earlier than predicted.

Service

The work was all completed in accordance with estimate I was given and was contacted as soon as the work was completed

Service

Updated through the process, service adviser was friendly and efficient. All work completed in timescales explained.

Service

Work completed within time stated while I waited. Courteous, efficient staff.

Service

Customer service very helpful and strong.

Service

As above. First class personal service

Service

Did what was required

Service

Everything explained and shown in video

Service

Punctual service, extra checks done, friendly and helpful staff.

Service

Service with a smile and kept informed all along

Service

Great customer service and dedication from staff.

Service

Full explanation of how problem solved

Service

Colin was really helpful and kept me informed of the progress of the repairs in my car.

Service

Everything was perfect

Service

Everything went very smoothly. Colin on reception was particulary helpful - as he always is.

Service

Fantastic people, efficient, effective and great communication!

Service

Colin looked after me all through the service, updating me as to the progress, and it took exactly the amount of time he said it would

Service

Very good communication throughout. More work than I anticipated on car but that was n-ones fault and very little added waiting time

Service

Dealt with quickly and efficiently

Service

Both the reception and service advisor were very efficient and welcoming.

Service

professional organisation

Service

I was very satisfied with the Service experience.

Service

The staff were polite and helpful and they kept me well informed about the whole process.

Service

Professional service, efficient process.

Service

Great service

Service

Impressed with the service

Service

My car was efficiently serviced and the staff were polite friendly and efficient.

Service

Efficient, quick and very polite.

Service

Every thing work to my standards

Service

Straight forward, friendly and professional. Being able to work onsite whilst the service took place, with adequate wifi and a good selection of refreshments, keeps things simple and stress free.

Service

Very satisfied.

Service

My car was collected from home, I was kept up to date throughout the day. Car was washed and returned very clean.

Service

Job done well.

Service

Picked the car up and returned it when they said they would. Kept me informed along the way.

Service

The service is great and I feel that my custom is appreciated.

Service

Perfect communication and service. The BMW representative was excellent.

Service

Thank you to the team at North Oxford Garage for giving such great service. The whole process from start to finish was very efficient and the service team were helpful and courteous. Highly recommended.

Service

Customer service was spot on, feel looked after and that the people dealing with you care.

Service

Pleased with experience and how professional everyone was.

Service

I am greatful for a professional service.

Service

Even though I probably had the oldest, most worn out car, I had a 5 star service. Everyone is treated the same, like a valued customer!

Service

BMW North Oxford is a pleasant experience with much improved parking.

Service

Car was clean. All services done very well.

Service

Car seems to be running well and useful to know in detail what has been checked.

Service

Kept up to date, very friendly staff.

Service

Vehicle was serviced and delivered back to my house

Service

I've never had problems with the quality of work done by the garage. The team also tried to keep the cost of the repair down which I appreciate.

Service

Jenna was fantastic - really helpful and informative.

Service

Hot and cold drinks available while you wait

Service

Very helpful and customer focussed from the moment we arrived to when we left

Service

Very good

Service

Good Customer service.

Service

Sorted out a warranty problem perfectly (so far)....

Service

Problem fixed within a day. Good communication from Jana.

Service

Service completed quickly and all queries I had were answered

Service

Friendly staff

Service

Always go the extra mile

Service

Impressed with level of service provided

Service

Friendly service,

Service

My 2005 E46 M3 had been in storage and required some investigation work plus a level 2 service so it was pleasing to see a competitive price offered to do the work.

Service

Jodie was exceptionally helpful and put through a goodwill warranty claim saving the car being written off. In addition, when I turned up to collect the car outside of the service department opening hours the store manager was willing to serve me.

Service

The lady who handled our issues was very efficient and everything prmised was delivered on time.

Service

Could not fault this dealership for attention to detail.

Service

Work done in time and right first time

Service

Very efficient and re;liable

Service

Excellent service

Service

Very happy with the service.

Service

All went smoothly.

Service

No problems, all procedures explained.Enjoyed the video of the underside of the car on inspection.

Service

Car was fixed. In and out in a few hours.

Service

Incredibly friendly and efficient service

Service

All completed on time with no fuss

Service

Excellent from booking appointment to collecting car. Extremely attentive staff. Nothing is too much trouble for them

Service

Speedy and professional service

Service

I was able to make an appointment very quickly and the service and small issue of ABS warning light were handled efficiently.

Service

Car serviced very quickly, as promised.

Service

The service advisor was very friendly and helpful. She kept me informed throughout and walked me to the car on completion. Works was carried out in a timely fashion.

Service

Pleasant friendly surroundings and professional service and handover.

Sales

Liam managed to secure us a car with the correct specification particularly in the current situation where supply is low.

Sales

My experience at the BMW Centre during the purchase and delivery of my new car was made very smooth and trouble free I think because I was dealing with Alfie Long;he is pleasant and polite but above all thoroughly professional &communicates well.

Sales

Tobie Hau was fantastic. Attentive, knowledgable and thorough.

Sales

Attentive. Supportive. Knowledgeable. Efficient.

Sales

Excellent information given.The purchase process went smoothly.

Sales

Alfie was very helpful.

Sales

Tobie at BMW Oxford made the experience worthwhile for me in buying a brand new BMW and his attention to detail and customer care was top class

Sales

All very straightforward. I was replacing a similar car so everything is familiar. Quick and efficient good use of digital to speed things up.

Sales

I was kept informed throughout the whole process via phone and email, the paperwork side of the process was smooth and this made my life easier

Sales

All excellent!

Sales

Alfie Long explained everything clearly and then handed over to the tech specialist who was amazing and talked through all the controls making everything so easy for us.

Sales

First class service from North Oxford Garage. Mike Smith kept me informed from order to collection.

Sales

Efficient and helpful in dealing with my requirements as I was purchasing the car from out of the area

Sales

Friendly and efficient customer services

Sales

Staff very helpful in every way

Sales

Great Service from Josh Paul always keeping the customer experience to the highest standard. Communication and speed of delivery of the highest standard.

Sales

Alfie Long did a great job to understand my needs and construct a great and fair deal.

Sales

Good sales guy. Professional, knowledgeable and helpful.

Sales

Salesman could not have been more helpful but any pressure to purchase. Handover was first class - far better than similar experience at Mercedes-Benz.

Sales

The attributes of the car were well demonstrated by the sales executive, Alfie Long. There was an issue with delivery (faulty radio) but again Alfie was professional and honest and put together an acceptable way forward.

Sales

Very professional and easy to discuss the vehicle with the salesman and sales team.

Sales

Although getting took a while due to Covid delays but once the car was available the completion was exceptional.

Sales

Michael Smith at the BMW Centre in Oxford was excellent, he was very professional, listened to our views and helped us purchase the car that we wanted.

Sales

Awesome sales guy, Josh, and North Oxford always take care of you

Sales

Got the most comprehensive handover for new vehicle, having purchased quite a few!

Sales

I was always kept informed and you delivered on your promises - what's more to say!

Sales

The car is exactly to the spec ordered an the build quality is good

Sales

No issues whatsoever