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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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Drop-off & collect loan vehicle - V satisfiedService contact & collection - C satisfiedWork done: Service/under bonnet - No evidence (perhaps a good thing) but with filter changes etc. thought that dust would be wiped off coversValet - F satisfied
Helpful and supportive
Asked to come in at 8.30, I did. I rang to check progress at lunch time to be told that the car had not been looked at. It was not available until the next day. No point in bringing in the car early if your staff are not going to start work on it.
It was a recall. Nice touch sending me a video of the under-car inspection. Only disappointment was that the excess on the courtesy car was huge and I needed to pay £25 to get it reduced to a reasonable level.
your engineers are great, especially the senior Tech. I think his name was Chris. Your Service Advisors need more tech training so they can even understand what I've learned from the web. They did keep to the price on the estimate and this is great
Quick, efficient, kept informed throughout and staff are always most courteous, pleasant and friendly. Prices are correct too; I never come away feeling I have been taken advantage of as a single woman.
Duncan Mew was welcoming as always and would bend over backwards to help me out. The other members of staff that i dealt with were also very friendly and excellent at their job.
I received even more service than I asked for .I was reminded that the car service pack is still valid. I was lent an e bike for the day .
No issues at all
We had a nail puncture to the rear tyre. It was late on Friday evening. Although the BMW assist did most of the arrangement to get us back on the road, BMW North Oxford advise us accordingly, replace the tyre, wash ans vacuum clean the interior
The initial telephone call to book the service was both polite and caring. On arrival all the documents had been prepared, after further enquiry as to any other work to be taken care of, the service was completed on time.
North Oxford Garage has good and attentive staff.
Polite, efficient and couldn't do enough to help. Resolved my issues with M5 without delay.
The overall experience on the day of the service was very good
Excellent. Cannot fault. Always a pleasure to spend a few hours at North Oxford whilst my car is being serviced. Great relaxing office facility provides refreshments, Wifi and all round fine working space.
Friendly efficient team - it would be good to log the service in service book next time but I am sure the can be dealt with retrospectively as it will be registered on your systems
Time efficient and strongly communicated
While the staff greet me very cordially, they do not seem to have a clue about what service is required next and when. They give me completely inaccurate information as I find out when I log in to my account with BMW. As a result I now have no faith
They solved my warranty defect without issue. Although they did try and sell me some paid work to make it worth their while. I was kind of OK with that, but it did slightly irk me, because the car had been in for a service not long before...
Required repairs have been undertaken and completed with no issues or second visits.
was seated quickly with the check in person who was very polite and helpful
Generally good but the story seemed to shift about how severe the wheel damage was, from its needs replacing urgently to its fine, just keep an eye on it.
They kept informed and I also raised a fault on the day that they were able to investigate on the car and resolve which was fantastic.
Very efficient service
The service was done and the car cleaned.
Minor task but completed as anticipated.
The guy looking after me was great. Did all he could to expedite and kept me informed of progress.
See answer to question 1, however, I would like to add that personal attention and customer service was excellent
They took care of the MOT very fast and even fit me in for a same day session.
Always good service, I love the video updates on the initial inspection when you are having the car serviced. You feel more part of the process rather than a bystander waiting for it to arrive.
Very satisfied with the service. We could not isolate a noise from the drivers door as it could not be assessed during the road test. The car will need to come back in to get this looked at and fixed.
Adam was very knowledgeable and good at keeping me informed
did what they said they would do and explained what was happening
Would have been completely satisfied but feel labour costs are somewhat high for relatively straight forward tasks.
What I expect from a BMW dealer
problems getting to callback to arrange service. but once arramged perfect.
I asked for the windscreen washer to be investigated as to why it was not working. They said bottle needs to come out and a tablet needs disolving in there to clean it. They said they had made a temporary fix, but actually they hadn't.
The only issue was that I wasn't advised when the vehicle was being returned
My vehicle was recovered to you with a fault. Lucy looked after the car brilliantly, polite and friendly. The only thing that prevents a top score of 5, is that there were some trims in the boot area that were not refitted so I had to do this myself.
Wasnt offered collect and deliver service, which I used to have at Mazda.
Appointment for service very late . Because appointment clerk wasnt helpful.
The staff here are very friendly and attentive. They keep you updated and are always happy to help
Had problems trying to get through to Service Reception to book my service. Otherwise all good.
Car collected & delivered on time.
The main service was very good
The visit to have an MOT , was in fact enjoyable and not a chore.
I have been using North Oxford Garage for many years now, and it is always a pleasure to deal with those guys.
BMWNO did two repairs under warranty, completed an MoT and changed a wiper blade, all as I requested.
Everything sorted with efficiency
I raised a formal complaint as you didnt pick up a large bulge in the tyre wall. No follow up whatsoever which was poor. In addition v poor value for money.
Reassured on suspected problem.
Liked the short video update on the service/check
Service generally good, but on this occasion I was left for an unacceptable time (25+ mins) after my car had been serviced and was ready ( could see it parked on the forecourt ..) to being called forward to settle my account and drive away.
good price and quick
All very efficient
Adam on the service is Excellent at his job,genuine when dealing with customers and taking the time to explain the BMW product to customers
The staff were very helpful at North Oxford Garage, particularly in dealing with Head Office about my complaint about the faulty gearbox. I was particularly impressed with Jamie Herbert in the Service Dept, Alistair was also v helpful.
I am pleased to say that whether it is for a service or repair it has been dealt with to my satisfaction.
great service form start to finish even though i have a old bmw
Car was cleaned after service. Courtesy car arranged for me according to the type of car I like.
proactive in getting back to me.
As above, as well as a thorough service, a breakdown of costs and a reasonable price.
All went to plan - no complaints
An outstanding customer experience.
I had to call repeatedly to get connected to the service desk. Twice I called and was told someone would call me back but they did not. Once at the dealership updates were infrequent and I ended up waiting 1 hour longer than forecast.
Takes forever to get through on the telephone, forever being out on hold. This is my second BMW and love the car but the service at Oxford is never good.
Since first being a customer many years ago the service has always been very very good
Actual work cannot be faulted, but the cost for oil and filter is somewhat ridiculous at 374 pounds. Also, I do not need a video and commentary which is obviously only adding cost due to additional time. Cost is embarrassingly high!
Service carried out swiftly and efficiently, with regular updates on progress
process explained and costed throughout
The sales advisor (lucy Johnson) was helpful, well informed and honest.
All good nothing to add.
Adrian was a pleasure to do business with, very attentive and genuinely interested in me as a customer.
Lucy at North Oxford was very attentive and I was kept informed at every possible stage.
Paul Smith and his team were excellent to deal with, I have dealt with him for a long time now and am very pleased with the experience.
cant fault perfection
I'm supposed to get a like-for-like car replacement. I miss my cruise control. A feature which i do use!!! If not for this, i would rate this Very Satisfied!!
Couldnt have asked for more
Very satisfied - quick delivery after purchase and very clear handover.
On pick up, the new car had a dent in it. Although certainly not his fault, Joshua flagged this and took steps to get things sorted out its the minimum of inconvenience to me. Nonetheless it was disappointing to collect a brand new car with a dent
No fault with the sales team as all excellent. Do not understand how a car can have a PDI inspection and it still left in Transporter mode. All issues were dealt with but after I left the garage.
Great service throughout,
The staff at North Oxford Garage were very friendly and helpful. No pushy sales talk.
The car exceeded my expectations and the handover was very good explaining all the numerous features which some I am still learning
Sales team as usual were very good
Lucy Johnson made my experience exceptionally positive. She is a fantastic asset to BMW and an ambassador of the brand that I have bought in to.
First class. The North Oxford Sales Executive with whom we dealt, Lucy Johnson, was outstanding in her approach to our purchase and subsequent delivery. This support has also continued post purchase.
clear explanation of the choices available and regular follow up once the decision to buy had been made.
Natasha is the best sales person and I will continue to always deal with her.
There was very little to fault.
Everything went very smoothly.
Excellent and helpful staff.Special mention to Stella at North Oxford sales team. Credit to BMW.
Got me a great deal, on a fantastic car, and great service throughout.
Everything appeared OK