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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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The BMW 1 Series Technology Event

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The BMW 1 series.

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Christmas Opening Hours

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December Countdown Event

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The new BMW M2 CS

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£1,000 Loyalty Offer

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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North Oxford Garage Refurbishment

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Your Perfect BMW Couldn't Be Closer.

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Refer a friend

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

Jonathan Martin

Group Vehicle Stock and Buying Manager

Matthew Wilson

Group Financial Controller

Nick Tanney

New Car Sales Manager
  • Department Sales

Duncan Mew

Used Car Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Aftersales

Adam Hitchcox

Service Manager
  • Department Aftersales

Philip Keyte

Service Manager
  • Department Aftersales

John Masters

Parts Manager
  • Department Aftersales

Andy Milligan

BMWi Brand Manager
  • Department Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They were able to bring forward my booking for a service when a fault occurred.

Service

Booked in on time. Quick service. Somewhere to work whilst car was being serviced.

Service

There is little more you could have done to improve anything.

Service

Paid £400+ for service and didn't get a valet or wash.

Service

Your parts department ordered the wrong part and so I wasted half a day NOT having my car repaired and having to lose my car for another day assuming the parts department can order the correct part.

Service

Usually curtious and efficient

Service

Very good communication and service

Service

Hopefully once renovations work is complete, customer waiting facilities would live up to BMW standards likewise car valeting service

Service

Quick thorough service.

Service

Very good service.

Service

- In hindsight the the end of warranty check could have been an opportunity to give advice on extending the warranty. - I was very grateful of the courtesy car given. - The manager was extremely professional and empathetic in his approach

Service

No waiting for an appointment and hassle free, friendly service.

Service

Everything worked out well

Service

Over 10 min wait to sing in my car. Then told it was due a recall for engine programming that would take minimum 2 hours, I was tight on time that day with a meeting to attend and a flight to catch. I should have been told in advance, unacceptable.

Service

Because I was completely satisfied........

Service

As above

Service

I email the garage to ask why my dash camera was disconnected and pushed out off the way. Got a reply very short then when I send another email that did not even reply.

Service

Professional service. The garage forgot to update my service log in the vehicle so will have to drop by to get that updated.

Service

Friendly and courteous staff!

Service

Although satisfied with the service my manual handbook is missing . The manuals were both in the dashboard compartment but BMW staff deny using them or even open the compartment. Now I do not manuals ??

Service

No fuss looked after me

Service

A comfortable wait for my car to have a wheel change and helpful service.

Service

The high quality of service from front line staff to the technicians.

Service

All good, no issues.

Service

There was a bit of a mix-up in reception as I arrived 15 minutes early. I thuoght the receptionist had informed the service team, but apparently not the right person.

Service

See response to BMW UK survey.

Service

Service was not done correctly

Service

Very happy with the service but a shame the cat wasn't cleaned !

Service

Fluid check took nearly 3 hours

Service

Good service across the board. Disruption of renovation and no car washing brings it down from Completely Satisfied

Service

Mot took longer than normal because of garage refurb

Service

Collect and return service for MOT was excellent - car returned late on a Friday after regular updates - so it was available for the weekend

Service

Excellent service , Laura was yet again outstanding , she and the rest of the team always look after us and work is carried out as per quote and on time . Loan of hire car always a great touch again rivalling competitors

Service

Not washed or cleaned for 2nd time in a row

Service

Prompt and efficient service

Service

Quick service

Service

I was disappointed to see that, after I had to change two tyres, the pressure of the tyres was not checked and, once I did it on my own, I found that it was not optimised and not balanced across the 4 tyres

Service

I have used North Oxford Garage for the past 20 years and cannot fault them.

Service

Genrally a positive experience but unfortunately on warranty issue not satisfactorily resolved

Service

Very satisfied, despite the MOT not being carried out by the dealer and no cleaning of the car, because the service area at North Oxford is being rebuilt.

Service

all good, although the car is now saying I need a service in January 2020 or 3000 miles time, which is strange

Service

Service department is excellent the lad that deals with me always the best

Service

FRIENDLY CUSTOMER SERVICE TEAM

Service

Appointment made in good time an seen promptly.

Service

Nothing else to say

Service

Despite the major building work going on the service and reception were as efficient and friendly as ever.

Service

Always welcoming, punctual and great service from Colin Osborn

Service

Comfortable waiting area, nice service advisor, but it took too long and two inconvenient visits to solve a pre-identified tyre pressure sensor problem, under warranty. The quotes for new tyre, brake fluid, brake pads were too high.

Service

I always find the staff very helpful

Service

The car is back and sorted out with professionalism, so well done and thank you!!

Service

The work carried out on my B M W is without question and of a very high professional standard.

Service

The car has been in for the same repair multiple times now and it is hard work dealer with this franchise

Service

Very efficient service and a very well run company.

Service

The sunroof is still noisy, ie creaking when car cold.

Service

Friendly, efficient service.

Service

it was a recall. The garage did not have the parts but would order them only if they were needed thereby necessitating another visit. Works were being carried out in the garage making the waiting area cold and uncomfortable. The car was not wsshed.

Service

Very good generally

Service

The issue was not fixed and it has had to go back into the garage to be corrected

Service

just brilliant service, love the video of the checks being done

Service

Quick and friendly

Service

All went as agreed.

Service

Everything from my arrival to my departure was handled promptly and courteously resulting in an expeditious service for my car.

Service

Excellent but can be difficult to arrange things by telephone.

Service

Cost of work. I had to get the job done quickly but could d out later the cost of pads from Eutroparts and the work elsewhere and it was over £200 cheaper. All my seat settings had been changed by the driver who I presume had to test my brake pads.

Service

Excellent professional service

Service

Recall letter says 2 hrs work....Garage when booking tells me 1 day....When I arrive, told if it needs work, they may have to order parts so couple of extra days. Then gave me car and tried to put a £750 excess on it. Thank you for put it down to £50

Service

The vehicle health check on my car was carried out satisfactorily, but I was surprised that it did not include an assessment of my tyre pressures, which proved to be below the correct readings. However, this was corrected on the following day.

Service

Because the team are always very helpful and polite.

Service

The free health check is both useful and reassuring and the video gets under the car where I usually do not venture not being an expert!

Service

The staff are always courteous and all work carried out in a timely manner.

Service

I had a bit of an issue with a part falling shortly before my MOT and they didn't have this part in stock on the day; I was quoted £19 for a bulb and £12 for the delivery of the bulb to the store and then £38 fitting which is frankly absurd.

Service

I have known Laura for a long time and she always goes out of her way to help me. As always she was perfect with her colleague Jamie. Booking process / availability , speed of service and courtesy car all perfect. Reinforces why I have BMW's

Service

There seems to be a trend of upselling tyres. Twice I have been informed I need new tyres when they have been perfectly serviceable, nearly new in one case. The price I was quoted was 60 - 70% more than well known tyre dealers.

Service

Would have liked a basic car clean but it was explained in advance why this was not possible at present during building works

Service

I got a good deal and I was treated very well by Duncan Mew and Chris Bidwell. They bent over backwards to help me.

Service

Completed the task in less time than they promised. Staff were very helpful. Waiting area was warm with plenty of coffee

Service

This would have been 5 stars if my seat hadn't been adjusted so much (as it always is!). The steering wheel height, seat angle, seat position, backrest angle and seat height had all been adjusted!!! It takes ages to get it right - is this necessary?!

Service

The problem with the brakes was sorted out, but it shouldn't have been necessary to bring the car back for investigation a second time. I felt the warped back discs should have been detected on my previous visit.

Service

Attentive and friendly service with timely messages. Lucy Humphries was a very good service advisor managing the process very well.

Service

Last minute rearrangements necessary for scheduling work on 2 cars that day to be sequential rather than in parallel. Handled very efficiently on the day by James. There was a lack of response the day before however, - see next answer.

Service

Waiting area freezing cold. No heater offered. No hot water bottle or blanket offered. Staff now how cold it is but disregard doing anything at all about it for the customers. While staff have under desk heaters, coats, blankets and hot water bottles

Service

Everything was resolved in a prompt and competent way

Service

I was dealt with quickly, fitted in much faster than expected and the price was not as bad as I might have expected.

Service

Generally very reliable with good attention to detail and paperwork.

Service

As listed above

Service

Colin did a great deal to make sure I was happy with the service carried out. Only thing I was slightly unsure about was to why tyre pressures were not checked? This is something I can easily do as I work with vehicles but just some feedback.

Service

Looking forward to the site redevelopment to be completed. Looks as though it will be worth waiting for!

Service

My service consultant, Jenna, was really good. She probably couldn't have talked to me about the ins and outs of my problem but that didn't matter. She sorted me out efficiently!

Service

No one answers the phone. People don't call you back. Then you are told that things can be fixed at the time of your service and when you come in for the service they say oh no we can't do that you'll have to bring the car back.

Service

always a great service and such friendly helpful staff

Service

My choice to spend the extra, and the service was good.

Service

Jamie Young was extremely helpful in helping resolve our issue and find the best outcome for us.

Service

Colin was excellent

Service

The service was excellent. Unfortunately the issue with my car took several visits to completely sort the problem.

Service

Exceptionally helpful service agent

Service

From start to finish the work was done quickly and very efficiently

Service

Despite building work very efficient

Service

The video of the health check is a great idea and gives a very clear picture of the state of the vehicle.

Service

Excellent service, very helpful, friendly staff

Service

love the video, the way staff make me welcome and listen to my questions makes me feel valued

Service

never had a problem that has not been sorted

Service

My car was in for a safety recall. I asked the service receptionist about also updating the satnav and was told this was free because the car is less than 5 years old. On arrival I was advised it would cost £40-80.

Service

Always deliver highest quality service

Service

I have always received a warm welcome at BMW North Oxford and found service advisors to be friendly and courteous. Due to ongoing refurbishment at the dealership, the environment seemed slightly disorganised and there was no wash or valet facility.

Service

Intermittent suspension issue taken seriously and practical advice given

Service

Lucy Humphries was excellent- thank you very much Lucy

Service

Great service from the service person

Service

Professional and efficient

Service

The service manager who looked after me was very polite and helpful. However, on my way home following my winter tyre swap a tyre pressure warning came on, all the pressures were different. I went straight to BMW HW who reset the pressures for me.

Service

Very satisfied although issue with car is not completely resolved

Service

See above. After second visit car returned with sensor operation worse and misleading warning on dash.

Service

Initial contact with reception was very poor had to call to speak to the manager just to get it sorted out. After that service is excellent

Service

Service was arranged at short notice with no fuss and carried out exactly as expected in good time. Service report very useful.

Service

Excellent service

Service

I have asked before - and I will ask AGAIN, if you feel it necessary to unplug a customers dashcam unit - then PLEASE plug it back in. After a near miss in my car a week after the service I went to review the footage & found the camera undone.

Service

We returned earlier than expected

Service

Good service.

Service

The only issue has to do with the air pressure of the new tyres they you installed. They were all over the map -- the rear tires were set to 40 psi and 29 psi. Nobody bothered to check and adjust the pressure, which is surprising,

Service

the waiting area is cold ,no facility to clean the car due to alterations and a voucher for a car wash next year was not very helpful.

Service

one hour before work started - obviously building works are an issue

Service

It was quick and found issues I didn't know about.

Service

Additional service items needed not shown in Service Indicator increasing cost from £350 to >£700. Service delayed by 1.5hrs due to No stock of air-filter! Small discount given.

Service

The person that scheduled my car servicein did not book a loan car or for MOT even though this was specifically requested

Service

Far too expensive for what was basically an oil and filter change taking two hours.

Service

It was faultless

Service

The quality, manners and attentive of the service representative

Service

No problems.

Service

The car had a cracked rear alloy . A call told me the alloy was in , so I agreed a day . When I went the alloy had not arrived / could not be found. When the alloy did come in the wheel was replaced , but the tyre inflated to 2.6 bar .

Service

MOT and service were carried out as requested, but living out of the area I had to make two trips to deliver and collect my car the following day.

Service

I would like to get back the travel charger they found rattling in my car...

Service

last week's visit was fine. Yesterday's visit was a failure. The booked work could not be completed even though the booking had been made in good faith.

Service

Just seems really frustrating that the brake fluid had to be replaced, when I only had the service about a month ago - explained was done of mileage, but seems like it's just a way of making money!

Service

Recall booked within a day. Car serviced on time. Problem resolved

Service

No problems at all

Service

Service done to my satisfactionStaff

Service

Car was picked up, the work done, and delivered back as agreed.

Service

The service staff could not have been more supportive at a very difficult time for me with my husband unexpectedly in hospital. Jenna, Colin and Jamie should be particularly congratulated. It is still difficult during the building work.

Service

All work was completed on time and I was kept up to date with progress by Roseena

Service

All work completed to a high standard

Service

Quick service all on time

Service

All good apart from answers to Q1

Service

All staffs are very kind, and gave me professional suggestions.

Service

Excellent. Would have been nice to have the car cleaned but we knew this was not possible with the ongoing rebuild.

Service

I eventually got what I need done after several attempts.

Service

I was greeted by a member of there team immediately on arrival and directed to Colin my service adviser, I waited for my car and Colin got my car through the workshop in a timely fashion very happy with service, would use them again.

Service

I asked to get it done as quickly as possible which you delivered on. Thanks

Service

Prompt, helpful and quickly done, despite works going on at dealership.

Service

I am quite happy with work you do

Service

Unaware of courtesy car lead me to leave the car with them, they couldn't repair previously diagnosed amplifier in week one so returned it without washing it so I could use on the middle weekend, only for them to collect it on monday to complete

Service

Would have been top rating however the car was not fix when I went to collect it, so I'm the pouring rain had to transport all the things from the car ie the kids, kids seats all 4of us.

Service

Details of the service were made clear when dropping the car off. Video of the vehicle inspection is a great idea and really appreciate hearing the views of the technician handling the service. Friendly and efficient staff.

Service

All that was required was provided and in a pleasant manner

Service

Although the dealership was being redeveloped I'm sure that the new facility will provide an excellent customer experience.

Sales

As above. All good throughout the whole process.

Sales

Very professional and helpful advice

Sales

Everything was delivered on time

Sales

The sales manager who dealt with me (Haydn Clarke) was extremely patient and professional despite the fact the I changed my mind several times about the options. He was pleasant, helpful and professional and I trusted him a 100%.

Sales

Friendly and effective service

Sales

Only four stars because the showrooms are being completely refurbished with a lot of building work going on.

Sales

Couldn't fault the process. Information provided to me was concise and accurate. All timeline information was realistic.

Sales

No showroom at the moment and outdoor toilets - not ideal in winter. My car was not ready at the appointed time.

Sales

Lucy Johnson at North Oxford BMW was excellent.

Sales

Received a great service

Sales

Joshua helped me with so much. I just moved to the UK and got a car for the first time. He made sure he took his time to help me out with any questions

Sales

Customer service excellent. However new car interior slightly damaged by valet team using sandpaper instead of micro fibre clothes. Scratches on the interior so replacement parts ordered.

Sales

The sales guys we deal with at North Oxford are excellent in every way - that's why we do and would only buy cars from them.

Sales

What I have become accustomed to, now have purchased nine vehicles from North Oxford over the last nine years for both business and personal use

Sales

colin

Sales

Very satisfied. One thing to note, the centre was in a process of renovation, thus the delivery experience was just not applicable

Sales

Joshua Paul was very helpful

Sales

Joshua was exceptionally professional and friendly throughout and was a pleasure to deal with.

Sales

As above, nothing too much trouble for Adrian Earp, very customer oriented

Sales

Issues happened but they were rectified successfully

Sales

Everything went very smoothly. I was kept informed at all times.

Sales

Salesman went out of his way to make the delivery of the vehicle happen.

Sales

Sales guy did his best (Simon Clinch) paper work and process long winded

Sales

The salesman was excellent throughout the whole process and was adaptable to my needs as I was going to be on holiday when the car arrived at the dealers.