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About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

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Pre-order the new BMW iX3 Premier Edition

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North Oxford Refurbishment 2020

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Exclusive North Oxford Offers

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The BMW X Range. Lead without compromise.

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Essential Covid-19 Contact Information

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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PLUG INTO SOMETHING BOLD.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Refer a friend

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BMW M.

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Observed suspected problem with TPMS unit on used approved car, under warranty. They listened to what i'd observed, took in onboard, and investigated in a targeted way based on this until they found the issue. then fixed.

Service

No problems, Kept informed of progress frequently

Service

Good staff

Service

Issue was resolved satisfactory

Service

Easy to book and work carried out on time

Service

Rosina and all the representatives were really friendly and approachable

Service

Ease of making an appointment. Staff always knowledgeable, efficient and courteous Pleasant refurbished premises.

Service

collection and delivery of my car made the service experience very easy in these difficult times

Service

Because I think good service should be acknowledged

Service

Always a thorough job done

Service

I could not fault it. It was easy to book the car. The whole process was explained and I was contacted when they said I would be.

Service

very clean and safe environment. Car looked at in detail and a minor fault resolved in a professional manner.

Service

Fantastic, first class service as always.

Service

The staff who served us was nice and professional.

Service

Five stars what more do you want. Jenna excellent.

Service

Work was commenced on time Car was completed within the expected time period Car was returned clean Price was as advised

Service

No complaints at all

Service

Prompt efficient service with good communication.

Service

Can't really fault the service

Service

Car serviced on time with good advice regarding state of tyres

Service

As above

Service

Helpful staff, job done in good time

Service

Adam and the Service Advisor team accommodate those who want to know more about why a specific resolution plan is appropriate for your vehicle.

Service

Good customer service, clear communication.

Service

Good communication and service. Service rep (Jamie?) particularly good.

Service

were able to respond same morning with an appointment for a new tyre, and the matching tyre was held in stock

Service

It's all about how you leave the customer feeling. You took the customer from his initial expectation (i.e. this is a warranty job that won't cost me) to a rational explanation as to why it wasn't, and to an acceptable and pleasing outcome.

Service

Overall a great service.

Service

I've had a few issues with my car since buying it but they have sorted all problems without any hesitation

Service

welcoming, professional and helpful

Service

Rozeena looked after me very well.

Service

Went above and beyond to help when my plans changed on the day.

Service

Have always been happy with the level of service received

Service

There was an unexpected added extra to the work which was incorporated smoothly into the timetable and at a very reasonable price.

Service

The service is always excellent especially at Oxford, this is why we travel up from Bournemouth as we knew the Garage from living in Oxford up to 12 years ago.

Service

Service carried out punctually and to the estimated price.

Service

Al staff both front of house and engineering unfailingly courteous and helpful

Service

Staff were loverly and helpful.

Service

Everything completed was promised

Service

Always go the extra mile to help you.

Service

Scheduled in replacement rim, cleaned the car for me...

Service

Colin gave first class service and managed to push through my warranty claim

Service

Very efficient and quick service from telephone call to car collection. Very friendly and helpful service. Excellent all round.

Service

Everything was carried out in an efficient manner

Service

From start to finish I felt as though as a customer, the people working there cared about there jobs.

Service

Received good service. Problem identified and fixed under warranty

Service

excellent sales assistant

Service

Excellent service, friendly and always helpful.

Service

very helpful in organising pick up & return for servicing and keeping me informed of problems

Service

Very professional and safe experience. Quite"formal" considering I have been a customer for 15 years.

Service

Super!

Service

Booked in efficiently that suited a date and time for me. Completed the work well within my requested time and kept upto date on progress.

Service

The staff were very friendly polite and efficient. The work was done quickly. The environment within the waiting area could not be faulted.

Service

Professional and very thorough

Service

Can't fault, receptionist was excellent and waiting area very nice and enjoyed complimentary beverages very good!

Service

This I a great dealership they are always very helpful and make you feel at home. Ben Kent especially is a great person to deal with and is a true star of the company and brand.

Service

Great service, started with rozeena then Chris and finished by the superb Darren messenger

Service

I live in central London however use North Oxford for all my servicing as I have found them to be extremely friendly and accommodating. Their service and politeness is far superior to any other dealership I have used especially those in central Londn

Service

Your staff are always helpful, smiley and polite.I was served by a young lady called Rozeena Ali,who was delightful,and even escorted me to my car.

Service

Very friendly and welcoming staff. Good communication. Service completed on time.

Service

Even with the strange times we are in everything went really smoothly

Service

No problems

Service

Ran like clockwork - very courteous

Service

Prompt service

Service

Job completed efficiently and service agent, Jodie Crummins was very friendly and helpful. She deserves credit.,

Service

Always do the job well never been ripped off

Service

Comfortable waiting area refreshments available pleasant receptionist.

Service

What needed doing was done both promptly and well.

Service

They were very helpful and did everything to try and make the whole service quick and simple. They also managed to get some work done on a Saturday which I am really grateful to them for.

Service

The service was good and prompt. I had no issues with service.

Service

I felt welcome and valued

Service

Always a great experience at North Oxford, so why not share the joy

Service

Friendly and efficient

Service

Great experience

Service

Always good service from North Oxford Garage from friendly staff.

Service

Good service from start to finish.

Service

Did what was said - all was ok

Service

In these rather strange times, the service at the dealership was excellent. It was clear that safety measures are all in place for customers and staff.

Service

They did what they said they would

Service

Very rapid,helpful and courteous service to help with a replacement part.

Service

Everything went to plan and the car was returned fixed.

Service

Quick to get through to the service department to make the booking. Staff all very professional and helpful.

Service

Changeover from winter to summer wheels was quickly done as instructed.

Service

From reservation, to delivery, and completion of the work, all went according to plan

Service

Easy to book in, and the service process was very efficient.

Service

The service was completed quickly and everything was clearly explained to me on return of my vehicle

Service

Resolved all issues

Service

Very well organised. Prompt and polite customer service

Service

The service done on time.

Service

easy to park - simple process to get booked in.

Service

smooth check in, helpful staff, ready when promised it would be

Service

Very quick, welcoming and reliable service.

Service

Our car was collected repaired and returned very quickly.

Service

My service was completed quickly and staff were courteus and helpful. It was nice to have a super clean car to take home too!

Service

Josh was great, kept me in the loop and found the perfect car!

Sales

BMW North Oxford are the best

Sales

My dealer Josh, was extremely kind and comprehensive. I'm completely satisfied.

Sales

Very straight forward process

Sales

I wish to congratulate Ms Natasha Douglas the salesperson who dealt with me at Oxford in a professional and courteous manner. I received regular updates on the progress of my new car through to its final delivery.

Sales

Lucy was extremely helpful all through the process and nothing was too much trouble. We had some very poor experiences from other premium dealers and BMW were head and shoulders above the others.

Sales

All excellent - late delivery due to Covid 19, but handled well