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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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Tyre Safety

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Enjoy £1,000 from North Oxford BMW

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North Oxford Garage Refurbishment

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

Jonathan Martin

Group Vehicle Stock and Buying Manager

Matthew Wilson

Group Financial Controller

Nick Tanney

New Car Sales Manager
  • Department Sales

Duncan Mew

Used Car Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Aftersales

Adam Hitchcox

Service Manager
  • Department Aftersales

Philip Keyte

Service Manager
  • Department Aftersales

John Masters

Parts Manager
  • Department Aftersales

Andy Milligan

BMWi Brand Manager
  • Department Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was handled professionally and effectively

Service

Under refurbishment.

Service

Collection of the car from home and back and the car has been fully cleaned Thank you

Service

The whole experience was good.

Service

Car returned dirty

Service

The three tasks (MOT, brake fluid change and end of warranty inspection) were completed efficiently, despite the disruption due to alterations at the garage, and my loan car was quickly made available.

Service

Very good.

Service

This Garage has given good service over many years. It's a bit chaotic at the moment, as the Garage is undergoing refurbishment.

Service

Issues dealt with in a timely manner. Not satisfied with ConnectedDrive (notably the navigation updates) but that is no criticism of dealer; it is a BMW issue. Unlikely to renew the ConnectedDrive subscription that expires at the end of the month.

Service

Unacceptable waiting time to book MOT (several weeks), and a further delay for courtesy car (over four weeks). I resorted to a taxis instead. The service advisor said this is a common and on-going problem. If this is the case, do something about it!

Service

Car completed in time and taken through all details of service

Service

Very efficient and very friendly

Service

The staff were efficient and very helpful - especially Matthew

Service

Always easy to work with and everything is explained clearly.

Service

It was very easy and straight forward

Service

Very professional staff kept me informed on my booking a service progress. Good waiting area and refreshment facilities even with the building activities.

Service

My service advisor Mr James Kaye couldn't have been more helpful his customer service was second to none and made my experience at North Oxford bmw very pleasent. I'll be returning here for any further service work that needs carrying out on my car.

Service

because i use twice your service and both time was bad job.

Service

I liked the video of the health check they carried out on our car, and informed of every other procedure

Service

Quick, and lovely hospitality

Service

Even with the building work disruptions, Rozeena was very personable, efficient and dealt with my situation with the minimum of fuss.

Service

Very helpful

Service

A job that should have taken one day has so far taken three, still not completed. Also I have had the expense of hiring a car because BMW didn't have one available for me until a month later!

Service

Had to revisit the dealership after the service due to problems not resolved at first visit. Noticed after original service visit that the on board service log had not been updated. After visit two I noticed that the service had now been logged twice

Service

Friendly staff who look after my car and respect my wishes. I am very fussy about my car so it's nice when my requirements are met.

Service

I always spoke highly of BMW and I have 2 BMWs but I won't be buying another

Service

Recall completed on time and great service team

Service

See above

Service

I cannot recommend North Oxford BMW highly enough, we have bought 3 cars from them, and I have a 100 mile round trip to return for servicing, they are polite, professional and do what they say within the time they say.

Service

Professional service

Service

I was pleased with the quality of the service and the pleasant reception person. However the dealership is under refurbishment and no provision made to clean the car externally.

Service

i gave a 4 because when i collected my car i asked james who dealt with me about service options on my car and he said he would email me some options/quotes. This has not happened.

Service

Excellent service

Service

work on the building does not helps.

Service

On arriving home I received an e-mail showing an undercar video of an inspection for tyres, brakes, and suspension. I did not authorise that inspection and i am offended that I have been charged for works that i did not require, ask for or want.

Service

Punctual service. Loved the video of under car examination!

Service

Been to. Reading,BMW, Sytner High Wycombe. ,BMW OXFORD NORTH. OXFORD NORTH are the best

Service

the staff were very helpful and very efficient

Service

Yes bmw know what to do

Service

I was told that my car would not be valet due to some construction work at the centre but I voucher would be provide for me to get this done in the future. This voucher was not issued to me

Service

I was able to continue working whilst waiting for my car by using the facilities and good coffee!

Service

Well looked after

Service

Excellent service from Alfie Long

Service

Well, I have clicked on 'Completely Satisfied'! Helpful and courteous staff at all levels. Service speedy + useful detailed video and comments

Service

I have an older car - a 635D E63 - which I never intended to keep for so long. It's a great car but requires specialist input from time to time and some of the service requirements would defeat less competent staff.

Service

Customer service is average. Its just not attentive or authentic - they go through the motions. I phoned reception twice within a 90 min window. not one message passed to the service advisor

Service

good service and helpful

Service

Extremely good support throughout. Knowledgeable with good product advice.

Service

always concern by price but i guess it is valid to everyone. other than this it is very good

Service

There was an issue with how you manage Warranty cover

Service

It's good

Service

Rozeena was excellent and given the garage is going through a refurbishment everything went smoothly.

Service

Video of findings and prompt communication very valuable

Service

They carried out the work as stated and on time.

Service

The only thing that could have been more helpful would have been an earlier appointment, otherwise everything was spot on.

Service

The work carried out took a lot longer than I was informed, as I was waiting in the garage this was not a positive experience.

Service

Slightly concerned about the short period of mileage before the next visit

Service

Job completed on time

Service

Car seems to be serviced okay and collection. Service was good. But they were supposed to look at charging cable but failed to do so. Also quite surprised car arrived back at home with no phone call first. Also car came back unwashed

Service

Would have been 5* but for refurbishment work, the staff member overseeing my service and MOT worked hard to accommodate my needs.

Service

Service department advisor - James I think - kept me updated with service and MOT progress during the day. Very happy with level of customer service.

Service

Really good service keeping me informed at every stage. Not 5 stars due to mega works to modernise the garage and showroom but they are trying very hard to minimise disruption and return to their normal excellent customer service

Service

Excellent service

Service

My point of contact was very friendly, efficient and engaging. Makes the experience a good one.

Service

Was not aware that the car was eight months old when I bought it (for the purpose of servicing), so my first '20,000 mile service' became due at about 11 or 12,000 miles. Very disappointing.

Service

friendly

Service

I was very satisfied

Service

Dealt with pleasantly and efficiently

Service

Unexpected costs

Service

Knowing that the gearbox issue wasn't sorted under warranty first time and then being charged to do exactly the same work again was very disappointing. Also knowing that the issue still exists and will return is incredibly frustrating.

Service

As above

Service

I have made a request/complaint re problems with my brakes on my M2...still awaiting a response

Service

We arrived 45 minutes early and we were seen and dealt with within 5 minutes

Service

I believe it's a condition of the HP agreement to come back to BMW for servicing. It was overpriced by around 45% and it didn't even get the free car clean that others seemed to get!

Service

Great service and support

Service

Everything was organised and completed on time. I asked for a courtesy manual car and was duly obliged.

Service

Efficient and polite staff. Good service and good quality courtesy car.

Service

Greeted well and the team ensured I was seen quickly to book the car in.

Service

Excellent service. Booked my car in for a checkup and supplied a sore car swiftly.

Service

No issues

Service

I was told that you would have my car, for a fairly basic inspection and brake fluid change, from 8.30-10.00. I had other commitments. I had to

Service

Very pleased with service and friendly helpful attitude - full marks when new facility operational

Service

Pricing for 4 new tyres was £300 more expensive than online. Ridiculous over pricing. However, replacing brake pads and discs was evenly priced to a BMW specialist.

Service

Got me back on the road with minimal fuss and in a couple of hours.

Service

poor communication

Service

just joined North Oxford. So far service has been very good

Service

Lucy explained everything very clearly and answered my questions knowledgeably. The car is running beautifully.

Service

My needs were met cost effectively. It took longer than hoped but his was down to a sensor needed to be ordered in.

Service

Why not, excellent service, excellent people always willing to help........first class

Service

Exactly the quoted price, video clip describing what was done, plus a very clear personal explanation from the agent, and even a voucher for a future car valeting because of the works underway.

Service

Because they are very helpful and plight.

Service

Under promised, over-delivered

Service

During the service a fault was located with the air conditioner and a survey showed a replacement was needed. Job done quickly without fuss

Service

I was told the Tyre could be changed around 8.30 - I left at 10.00

Service

nobody contacted me about parts I want to order

Service

Same reason as stated previously.

Service

I have had a fault with one of my BMW's for over 6 months which was introduced by a so called software upgrade but has resulted in a loss of functionality! BMW have written to me to advise that this fault is a know issue and is in the process

Service

They helped, were courteous throughout. Called to remind and helped on day brilliantly even when faced with a dealership rebuild.

Service

People were very friendly; despite the refurbishment works, the waiting area was comfortable with coffee available. The work was completed in good time, along with a thorough check of the car.

Service

However please be aware that it was your Mini site at Long Hanborough who kindly acted very quickly to resolve my fault which was very impressive as I just turned up after my car went into reduced power mode on my way home on the M40

Service

The level of care used on my car was excellent, and thank you to Jonny good the service manager for taking the time to come and explain everything to me. In my eyes he has gone above and beyond.

Service

everything carried out as promised

Service

We were not told until the morning we brought the car in for inspection that, if a fault was found, you might need to keep the car until the following day. This caused some inconvenience which could have been avoided if we had been warned in advance.

Service

All well.friendly staff

Service

Didn't clean the car. I asked to look at changing the cracked seat badges and they never got back to me. I would expect a courtesy car or pick up for a £1200 service.

Service

fixed the issues

Service

Great service

Service

From the moment Rozeena Ali took my keys, she was very professional in that she was continually calling me with updates throughout the day and was courteous and very knowledgeable as well.

Service

very quick

Service

Despite the wheels being balanced noises, though slightly different, are still apparent. More investigation is required. Apparently, no rolling road available as major refurbishment work is currently underway at North Oxford Garage.

Service

Especially given all of the disruption due to all of the building work that is ongoing

Service

although a busy environment very helpfull staff

Service

The scheduled service was carried out satisfactorily, but there is an unresolved problem with the covers to the front seat runners. I was told that new covers would be ordered, but I haven't received any communication since.

Service

Service completed within specified time

Service

I was a little disappointed that my car was not washed and hoovered but I understood that this was because of the building works. Hopefully all customers will receive a free wash and hoover at a later stage.

Service

Car was returned for a reversing camera fault - proven by a video showing the fault. Car returned no fault found - within a day or two the car is once again showing the same fault.

Service

Very helpful throughout, from calling to book my car in to taking it home afterwards

Service

Service was completed quickly and efficiently

Service

Car collected and returned for service. Shame there is no car washing for customers at present.

Service

Because it is true - not only for the reasons given above but also because your staff are always helpful and courteous.

Service

Quality of service overall, would have been five if the origins work on my tail gate catch had bern successful first time round and not necessitated a further visit

Service

For the amount I paid for my service I would expect to have my car washed when it was returned. It wasn't and that was very disappointing

Service

The Appointment was booked online - no call prior to the appointment was received. When entering i was advised that there should have been a call, there was a possibility i may have to leave the car.

Service

Issues understood and resolved

Service

Problem resolved and good communication from Rozeena.

Service

The guys were very helpful

Service

No problems booking service; work required was done quickly and very timely contact to collect car. This despite major renovation project at dealership.

Service

Great staff in and out with in an hour job compleat

Service

All arrangements were easy and efficient. The only problem was that my key was lost as the pin number for the key fob was not working. This meant a delay in returning my car to me, however the issue was well managed.

Service

They tried to help with all my issues and carried out the service well. Looked after during the wait.

Service

Despite the obvious difficult conditions due to building work, staff managed to give a friendly and very efficient speedy service.

Service

They got the new part that day and fitted it. They ran me home and arranged to collect me the next morning to take me back to the garage to collect the car.

Service

Excellent considering all the building work, once all done will be a full mark. Shame you can't manage the vehicle cleaning still as its not the same but not a complaint

Service

Good job done - and care taken with my new car

Service

Efficient staff. Showroom looks awful and I'm sure a better temporary set up could be achieved- even if you just added some modesty screens. That said - it's not the staffs fault.

Service

Service and attention provided by Matt Foley was outstanding - excellent customer skills.

Service

Was due to recall! And didn't even get A clean a valeted car back

Service

Prompt, Efficient and courteous

Service

Current refurbishment was the only downside, however that was understood and known about in advance

Service

Continuous communication, flexibility and actions above and beyond

Service

Excellent 1:1 service from James Young. Fitted my car in quickly for it's recall work. Super communication - checking the day before if I was still attending Good communication on the day whilst I was working at the hotel across the road

Service

Could not ask for more. Delighted with courtesy car which was very helpful. Thank you again ( I never award 5 stars or completely satisfied for anything unless it is truly exceptional).

Service

Car wash not available. Although dash indicated low tyre pressure nothing was done to the tyre.

Service

The staff are smartly dressed, knowledgeable and friendly. They allow time for questions and try very hard to sort out the best for their customer

Service

I was told 2 hours but it was over 3" .i was given no info about how the car was and it was returned to me dirty.

Service

Unfortunately the car wash was out of use; it is always nice to have the car washed and hoovered before return.

Service

Lucy Johnson was outstanding; keeping me informed of the delivery progress right through your the process. She is very efficient and very professional.

Service

As above

Service

Service with a smile! Thanks to Jenna

Service

Friendly staff. Helpful and taking time to explain about my car.

Service

Same than above comments

Service

Never again, also when my lease car finishes I will go somewhere so I am treated like a customer

Service

Given the use of loan cars until my car arrived.

Sales

Good personnel took great care

Sales

Completely satisfied but perhaps the only comment I would make is that it would be useful to know that a tracker would possible required as I would have contacted my insurer earlier and got it all sorted before I picked up the car.

Sales

Very attentive staff, tailored to my requirements. Haydn was great - I wanted a speedy pick up of my new car and was able to do a lot of the documentation before collection which meant it took very little time in the centre on the day of pick up.

Sales

We have always had the same high standard over the many years we have purchased cars from North Oxford.

Sales

The car is splendid and as stated all the transaction completed in a few hours.

Sales

I just love my new car and Lucy (the sales person) made it enjoyable and fun.

Sales

Agreeing the sale was relaxed and friendly (a pressurised environment was not created) and then pre-delivery to post-delivery service has been excellent (incl. frequent calls to ensure all was ok)

Sales

Lucy was fantastic! After the test drive, i went through the spec and build that i wanted, Lucy explained that it might be a factory order but then found one pre-built that could be delivered a lot faster and kept me in the loop the whole time.

Sales

let down by reluctance of the accounts department to return my deposit promptly, after quite a few promps from me . As usual, take my depoist in a few moments, slow in returning. Just no excuse so do not even try..

Sales

But you should supply the car with a full tank of fuel.

Sales

Joshua Paul was an excellent salesman

Sales

Sales experience was excellent and provided by skilled and helpful team, who were able to answer all questions and find the right car for me and my family.

Sales

Went through everything on the car, and helped me set everything up.

Sales

The only problem I had was the in car camera ACE2.0 where we had a technical problem and the team were baffled of what was wrong as this is a new product- however the technical problem was soon resolved. Everything else was absolutely fine