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About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

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What to expect when visiting.

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What to expect when visiting during.

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North Oxford Refurbishment 2020

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Essential Covid-19 Contact Information

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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PLUG INTO SOMETHING BOLD.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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BMW Help: Recalls

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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Refer a friend

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BMW M.

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BMW iX3 Premier Edition Pre-Order FAQ’s

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Introducing the new BMW 128ti.

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An update from our Managing Director.

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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THE BMW 5 SERIES

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BMW SUCCESS AT THE WHAT CAR? AWARDS.

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Pre-order the new BMW iX

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Current vehicle serviced by North Oxford for 14 years. Been a customer since the early 1990's. Service has always been very satisfactory.

Service

Everything went well thank you

Service

Easy to arrange the service on a convenient date, good feedback. Thanks to Jenna for going out of her way to arrange to pick up the car at a time when it really helped!

Service

Fast and friendly service. Kept in contact.

Service

Dealing with a difficult situation

Service

North Oxford Garage epitomise the BMW brand in every way, I can't fault the top level of service provided on each and every visit. They constantly provide professional, friendly and efficient service without fail.

Service

Everything that I requested doing was done, and more.

Service

I am very happy with North Oxford Garage. The only negative (the reason I am not "Completely satisfied") is that it is sometimes difficult to get connected with the service desk. They offer to call back, which is fine, but I am not always available

Service

As above

Service

Excellent reception and kept updated during the waiting time.

Service

Brilliant service received.

Service

Handed them the key, waited an hour and 45 minutes in a warm, clean waiting area and got the car back nice and clean. Gentleman Serving me had a Great attitude

Service

Kept informed and good customer service practices. The only slight disappointment was the car, internal area could have been cleaned better. . .

Service

All worked well. Waiting area allowed me to work. All felt COVID safe!

Service

Service completed and telephone call to advise my car was ready for collection earlier than originally advised. Gentleman who looked after me was very efficient, excellent customer service

Service

Helpful advice and courteous service

Service

Service is fast and always great

Service

Excellent customer service.

Service

As above

Service

See comments above

Service

James was attentive and professional.

Service

I job was completed and returned at the end I the day.

Service

Tyre installer stayed later to ensure I could get to the garage and have my tyre replaced.

Service

Was kept informed of the progress of the work, etc.

Service

As per above. Car was also washed and vacuumed at no expense which is a nice touch.

Service

they helpful to me and understand

Service

Great communication regarding the process and during the time that my car was being worked on.

Service

Level of customer care is second to none

Service

Straightforward

Service

Again all work undertaken exactly as explained in a professional and courteous manner.

Service

Everything about the customer service support is excellent

Service

Safe, fast, reliable service by all staff.

Service

Your staff are a credit to the organisation. In particular, Rozeena Ali and David Hook

Service

Personal service with good communication

Service

Collection and delivery good

Service

All staff were very helpful and efficient

Service

Sales Product Manager was always very helpful, attentive and prepared to offer a competitive deal to a long term customer of 40 years;

Service

Professional efficient and friendly staff

Service

Information proactively provided at each stage and left feeling supported if I needed any further help.

Service

A positive service just had to return as I collected my car as I drive was in bits but sorted upon return

Service

Clear communication, easy to book and efficient

Service

Good service

Service

Couldn't have asked for more

Service

Five stars

Service

Kept up to date on progress, car picked up and dropped off plus cleaned to a high standard

Service

Always a clean and welcoming atmosphere, service is always quickly done with minimal waiting around.

Service

Friendly staff - I know I'm in safe hands and so is my car!

Service

Could fault the service

Service

I was made to feel welcome and comfortable while my car was having it's MOT.

Service

I was kept informed of the whole process

Service

See above

Service

Even with the current covid rules in place the service i received was still top notch.

Service

Always a first class service

Service

Colin delivered the service I expect to receive from the garage. Thank you.

Service

As above, very helpful sales advisor Jodie

Service

Just love the team at North Oxford. Particularly the receptionists, who really set the positive tone for the whole experience.

Service

The service I receive at North Oxford is superb. The staff are always friendly and available to explain things. The new parking layout is much improved. The whole business seems very efficient.

Service

Sat and waited and the service was carried out quickly

Service

Pleasant, courteous & efficient

Service

BMW Oxford gives excellent service and I know I can trust the engineers. And the upside is the valeting.

Service

It's a pleasure to go there, a day out in this lockdown

Service

All to time schedule , advised car done so could make way to garage ( as live in next county)

Service

Very satisfied.. all work completed and explained plus the car was washed.

Service

Excellent service from staff. Slight delay on completion of MOT.

Service

Couldn't have asked for a better service throughout. From picking up the car to providing a hire care to the collection service and the repair itself.

Service

I was treated like a long lost friend and was made to feel very welcome despite the dealership being in lockdown. It's 4 stars as the service indicator was not reset. Otherwise, I was very satisfied.

Service

Was well looked after by Jodie

Service

No complaints. Good friendly and informative.

Service

The whole process from my initial phone call to book the service together with e mail and tel call to confirm the service to go ahead was excellent, ending in the driving away after the service.

Service

Although the fix was an expensive one, your staff handled everything perfectly and delivered on time. A pleasure to deal with

Service

Delightful staff member to assist throughout. Friendly and helpful.

Service

effectively carried out, good feedback and a clean car!

Service

I was given a great price for the work carried out.

Service

great personal service. helpful, prompt, clear. Nothing to much trouble.

Service

Timeous and par excellence, maintaining all the Current Covid-19 Pandemic restrictions guidelines.

Service

I've been coming here for three years now and always feel very welcomed and looked after. I'd like to give a special mention to Jenna, she is always so cheerful and helpful.

Service

Consistency across the brand as I usually use another outlet

Service

As above

Service

Booking easy and convenient, car work done on time . Friendly staff

Service

Everything that was promised was delivered even in a Covid environment

Service

Alfie Long was super helpful, I had only had my 3 series for just over a year, but I got a Puppy! So was desperate for a boot, as we go off hoking at the weekends, Alfie walked me through some options and found the perfect solution for us

Service

Welcoming, friendly, polite, cheerful and informative.

Service

Friendly, helpful staff

Service

The service was very convenient for me, as the vehicle was collected and delivered from my door. It was a reasonably priced service, and the technicians also helped me with a locking wheel nut issue that I had after having new tyres fitted by others.

Service

customer service Jenna was very nice

Service

I am very satisfied with the service. And a special thanks to Jenna Hughes. She was very kind,helpful and professional! She answered all my questions and helped me with all my concerns. Thank you

Service

My vehicle (m240i) was looked after from the time it was collected (from my home) until it was returned (to my home) for its annual survey.

Service

Collected car and did the service.

Service

Everything was done as asked, I was updated on progress, and the car came back lovely and clean!

Service

V good customer service and attention to detail

Service

Each member of staff involved was polite, efficient, friendly and helpful and my specific requests were dealt with. This service took place within Covid restrictions which were carefully adhered too including sanitisation before the car's return.

Service

Satisfied

Service

Everything worked like clockwork. I was greeted upon arrival and made welcome. The problem with the vehicle was clearly explained and me questions were answered.

Service

Excellent service provided

Service

Great customer service - easy check in of vehicle, and service completed very quickly.

Service

fast efficent service , friendly staff

Service

Wheels replaced, car washed quickly & efficiently

Service

Booked a car service with a loan car. I arrived early in the morning and I was attended to without any delays.

Service

Colin on the service desk was, as usual, excellent and comfortable to deal with.

Service

Quck and efficient with good communication

Service

I have always found them helpful and efficient

Service

Based on 25 years experience of this dealership.

Service

Everything carried out satisfactory

Service

Fitted me in without appointment. Very helpful.

Service

Efficient & friendly

Service

Did all required to ensure all issues resolved

Service

The problem was solved and with no fuss

Service

As per first answer. Polite staff, efficient check in. Speedy while you wait service.

Service

Excellent service

Service

I live 5 miles from another dealer who I would never use again as the experience and their reputation is so bad, North Oxford is like a breath of fresh air. Very good service, dedicated team who give a no nonsense honest approach to the work.

Service

We appreciated the good service we get from BMW

Service

Everything clearly explained by service manager car returned clean and tidy

Service

Can't think anything you could do better. It's great that car pickup service ring you when they're on their way and when they arrive

Service

North Oxford Staff have continually offered a service, both when purchasing and especially the servicing department, at all times they have given a professional and yet personal service. the work carried out is done well and in a timely manner.

Service

Everything was completed to the agreed price in a timely and efficient manner.

Service

Very friendly team

Service

I dropped my car off for service and mot the lady called me when it was ready and also had my car cleaned very happy with the customer service

Service

Mot and end of warranty completed and car was returned sparkling

Service

Customer service was great. Everything was dealt with on time. My car came back spotless and the facilities were great given the restrictions of the pandemic. also fitted in looking at the issue with my air conditioning despite MoT only

Service

Efficient and thoughtful all things (covid) considered.

Service

I was very pleased with the service both to the car and myself.

Service

I had a very short timescale and the garage completed the service and washed my car perfectly within the available time.

Service

Very satisfied with the service that I received

Service

Attention to detail and personal

Sales

The purchase of the car had to be delayed on my part due to a house move and Michael accommodated this delay for me which I really appreciate. Michael also even came in in person to complete the deal as the delivery options did not suit me

Sales

The part exchange of my previous car was handled without fuss and the deal I was offered all together on the purchase of the new vehicle met my expectations I have purchased previously with North Oxford BMW and was very pleased on both occasions

Sales

Lucy was great to deal with, very thoughtful, and efficient. A pleasure to do business with.

Sales

Whilst I hadn't had my existing car for very long, my life changed with a Puppy, so I needed a boot! Alfie was very helpful walking me through the options, choices considerations and he found me the PERFECT car which met my every ask

Sales

Very well looked after by Rob Ward especially after all the problems caused by the previous sales exec

Sales

Great service - especially under the current circumstances.

Sales

My emails were always answered swiftly and I was kept up to date all the way through the process

Sales

As above.

Sales

the staff did their best considering the impact of Covid both on the manufacture and delivery of the vehicle

Sales

Everything handled in the best possible way

Sales

Made you feel good about having one

Sales

Sales person Joshua Paul made sure questions were always answered, cars were available to try and took a long term sales approach rather than a pushy 'end of the month' approach.

Sales

Natasha Douglas was extremely professional, pleasant to deal with and, despite a Covid handover, came in on her day off to make sure we were happy.

Sales

Declan Schembri and Lucy Johnson from the North Oxford Garage were so accommodating and helpful, making the whole buying a new car experience enjoyable and easy!

Sales

Kept up to date with the process, knew what was going on and staff were always at hand to help