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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
Great facilities, top service.
Great personal service. Thank you Laura
I have had 4 cars in 10 years from your Garage. (I'd love to change my car now but too much uncertainty) The main reason I go back to you guys is for your service more than the cars!
The staff and service were superb
Always go above and beyond. Always very friendly and helpful.
Great customer service
Simon Faulkner-Barret asked a few questions to confirm our requirements and then accessed several potential vehicles across the range. We did not feel pressured to make a decision and all our questions were answered clearly.
Fast and efficient service though out.
Work carried out quickly and efficiently, very pleasant service advisor.
Always deliver what they commit to.
Jenna was professional & friendly in helping to resolve any issues.
very helpful staff
BMW Service is very good quality, same applies to North Oxford Garage.
Service completed on time but did not get the video / safety check which was sent.
Completed on time. All details fully explained by customer service
Friendly and helpful staff
I loved the little video showing my car being inspected by the mechanic. It was very reasurring.
Excellent service by all staff
All dealt with very efficiently.
Easy to book in. Lounge allowed me to work whilst service carried out.
Efficient, polite service
Service experience very good.
Excellent service, no issues
Very friendly and professional service
Work done & completed within stated timeframe
Again, excellent service, and the courtesy car was all I needed. Got there a little late and staff were understanding, and got my car back 1.5 hours ahead of time as well.
Always helpful and polite
Good service organisation.
Your service has always been excellent
Staff knowledgeable and work carried out to my satisfaction within the time frame required by myself.
Car was taken in work under warranty. Arrived at 07:45 and was able to leave with work complete at 08:15. Staff were very good at organising this fast turnaround - in particular Lucy Humphries.
Again good and efficient courteous service.
flexibility and personal attention
Did everything to resolve issues and kept me informed.
I had no problems with the service.
Car collected and dropped back, calls throughout the day to keep me informed, car wash not in service due to development work, but a free car wash voucher provided for use another day!
Visit was for safety recall. Helpful[ when asked about refund from another BMW garage as affected part had already been replace less than a year before
Everything went fine all the people I spoke to were very helpful.
just brake pads
Friendly and efficient
The entire journey from start to finish was a pleasure. Adrian Earp handled all my questions and requests quickly and efficiently and kept me updated throughout the process.
Sales advisor was first class
Excellent service: Efficient, responsive, polite & friendly but not too informal
Great job Haydn! Done everything I needed him to do for me. Very friendly and polite. Thanks
courteous and efficient service.
Very professional, start to finish
A very good experience. Alfie Long at BMW Oxford was extremely helpful in our process of choosing a model and its specification, and really knew his stuff. Also kept us very well informed - we even knew which German port our car was leaving from...
Extremely quick and efficient for collection and delivery.
Natasha was very clear and straightforward and answered all my questions and came up with just what I wanted at a good price. She explained everything to me and kept me fully informed