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About North Oxford

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

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COVID-19 Statement

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Introducing the new BMW 128ti.

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The BMW 5 Series.

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Pre-order the new BMW iX3 Premier Edition

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North Oxford Refurbishment 2020

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Essential Covid-19 Contact Information

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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PLUG INTO SOMETHING BOLD.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Refer a friend

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BMW M.

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BMW CYBER WEEK: UNMISSABLE.

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service.

Service

Excellent service. Indebted to Alfie Long and Service Team

Service

Easy to deal with very nice attitude and very helpful.

Service

Everything worked very smoothly.

Service

Attentive, friendly and communicative.

Service

The workmanship is always 100%.

Service

Efficient pick up and drop off of car correctly observing COVID protocols. Clear reporting and easy payment instructions

Service

All worked well, good customer liaison with professional and friendly people.

Service

The service in reception, the garage (from video reports) and from James and others in Servicing, is excellent. I cannot fault the enthusiastic reception staff, as I enter the site and James always makes a point of giving me good and personal service

Service

jade made us feel very welcome , we had not met her before .

Service

Good service

Service

The service assistant could not have been more helpful and kept us informed throughout - even accompanying us to our car at the end of the process.

Service

Friendly, helpful staff. Quick and efficient service.

Service

All the work was done to my satisfaction

Service

Excellent

Service

Even with the craziness of the world they make It safe and easy

Service

All went according to plan and my car had a complimentary health check.

Service

Could not be better in anyway. Really pleased.

Service

Efficient, helpful service

Service

Very good standard of work giving confidence in the service and work undertaken.

Service

handled an issue following purchase of BMW 118i exceptionally well

Service

The job was carried out to the usual high standards

Service

Felt valued and my requirements were fully dealt with.

Service

A nice car for the day, and nothing too much hassle.

Service

Job completed on time, courtesy car provided. Job was alignment and new tyres. Delighted that someone took the time to realign the wheel centre caps (they were misaligned). A little thing but lovely attention to detail!

Service

Reception and curtesy shone in very difficult times for all

Service

Everything done as expected, and staff going out of their way to be as helpful as possible regarding the Covid restrictions.

Service

I was kept informed as to progress throughout

Service

Very professional. The person as you enter approach you is so friendly. He could even remember my name from a week a go. Very impressed.

Service

Everything done as promised.

Service

Efficient with good communication

Service

Jenna was great

Service

I was treated well

Service

Whilst I was a little disappointed/frustrated by the SOS Call System Failure coming up on the dashboard, the behaviour, support and responsiveness of the staff at BMW North Oxford (especially my Service Advisor,Jenna Hughes) was genuinely excellent.

Service

Vehicle service was carried out very fast ,and was explained by Colin Osborn what they had done.

Service

Jamie in service and Alfie in sales went above and beyond to help me with my car. Excellent service

Service

The staff went out of their way to accommodate us, by moving our MOT appointment forward and completing it in a very timely wayal, after finding ourselves in a difficult situation following a serious accident and all surrounding roads being shut.

Service

North Oxford customer service is consistently welcoming, attentive to my needs.

Service

Very efficient. Always respond immediately to communications. Keep you fully informed of situation at all times. Also very polite and courteous.

Service

Absolutely brilliant the staff are in this branch!

Service

Was informed of the waiting time which turned out to be accurate.

Service

Seemed to do a good job and I really appreciated them being able to fix the car quickly to allow me to get back and look after my sick partner.

Service

Very satisfied, everything explained to me, attention to detail.

Service

COMPETENT STAFF

Service

My X1 was due for its first service and North Oxford Garage provided excellent support; they arranged for my car to be collected and returned. On return, I found that it had been cleaned and valeted. I cannot recommend them highly enough. Top marks.

Service

From start to finish it is felt as though you mattered to all the staff that I was in contact with.

Service

Generally good experience

Service

Staff super friendly and helpful

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Always good service from the dealership

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Everything was perfect

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efficient as usual

Service

Excellent staff l, brilliant informative service

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I don't believe their customer services act on behalf of their loyal customers

Service

It was an excellent vehicle service experience, no issues or delays whatsoever.

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Professional and friendly service

Service

I am fully satisfied with the recent MOT procedure despite Corona virus problem.

Service

Rozina is a star!

Service

Very nice staffs

Service

dan merrymen always does a good job on my bmw drives better every time comes out of your service area

Service

Really positive. Team couldn't have been more helpful, even finding me office space so I could make a conference call.

Service

Your service and customer relations are first class and having used this garage for decades I have personal with some of your personnel.

Service

No problems

Service

Jodie was very helpful even with booking my car in for warranty work she kept me updated with the process and work as you needed the car for a few days.

Service

Great friendly service

Service

HELPFUL ,POLITE AND UNDERSTANDING,IMMEDIATELY LOOKED INTO A FAULT AS WE HAD HOLIDAY PLANS AND NEEDED THE CAR

Service

well organised, efficient, courteous

Service

Everything was explained and the costs involved given

Service

Efficient and well-organised

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Fast helpful service

Service

I could not fault the service experience I got from your team, in fact it should be another 10 stars

Service

I have bought numerous vehicles from them and the service I receive is always amazing.

Service

Reception area well presented, bright and looked professional.

Service

Service or repair work carried out on my car,has always been to a very standard.

Service

Provided with clear and accurate information about vehicle and estimated time for work to be undertaken. All work undertaken to high standard.

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Liked the personal level of service provided

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Quick and professional service

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Efficient and professional when dealing with customers

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They provide a good service

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Really impressive and efficient service - from booking of appointment to completion of the work.

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On time and efficient

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Excellent service

Service

Thanks to Matt Foley & Chris Coote

Service

Welcoming and COVID safe. Caring and considerate reception with refreshments available whilst you wait. Keep you informed of progress whilst waiting. The recently refurbished showroom and service area are excellent. Easy to explore models during wait

Service

Very friendly staff, a very personal approach by the service receptionist overall a very nice experience

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Service carried out without any issues

Service

Dropping car & picking it up was easy and efficient

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Very quick service.

Service

all happened on time

Service

Good experience from arrival to departure

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The service representative and the entrance receptionists were excellent as you would expect.

Service

Have always had good service. Jodie kept me informed on the progress of my car whilst it was being dealt with. A lovely, helpful and polite young lady.

Service

Very good service

Service

All work completed on time. Value for money.

Service

greeted at door, personal service all on time and no delays

Service

Serviced as required. Extra checks done. Good feedback.

Service

Lucy was very efficient and helpful in organizing the booking, customer care and selling the service plan

Service

Usual care and attention and great to see the new extension open.

Service

Had no issues of any description

Service

They sorted out all my problems with my car

Service

Good customer care

Service

Well looked after whilst waiting for my vehicle and for paperwork to be completed this is a great help as I am very elderly!.

Service

Was looked after the moment I got to the door, problem with the leak was fixed the same day! Very helpful staff and friendly

Service

Diagnosed the problem and conducted the fix in a timely manner.

Service

Good service

Service

Sry helpful always tried to put things right, Phil, Roseena and Jenna were all great.

Service

Always well looked after. Polite and welcoming staff clear and informative

Service

Service on car efficient. Car came back looking spotless. Initial offer of pick up and return was incredibly helpful. We didnt know you did that.

Service

Observed suspected problem with TPMS unit on used approved car, under warranty. They listened to what i'd observed, took in onboard, and investigated in a targeted way based on this until they found the issue. then fixed.

Service

No problems, Kept informed of progress frequently

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Issue was resolved satisfactory

Service

Good staff

Service

Easy to book and work carried out on time

Service

Rosina and all the representatives were really friendly and approachable

Service

Ease of making an appointment. Staff always knowledgeable, efficient and courteous Pleasant refurbished premises.

Service

Alfie very good

Sales

josh who we dealt with was easy to deal with knowledgeable about the car we wanted to buy informed us about the extra insurances that we could buy but not too pushy we felt comfortable dealing with him .

Sales

Going beyond the expected to get things sorted for me

Sales

Alfie Long at the North Oxford centre provided a seamless sales experience. I received bespoke advice right from the start, and his guidance was attentive throughout. As a culmination of this journey, my handover was made to feel genuinely special!

Sales

Everyone I've dealt with has been courteous and the purchase process was handled very efficiently

Sales

Because our overall experience with North Oxford BMW was excellent.

Sales

Kept informed before delivery the handover included all the information about the car I needed

Sales

Simple transaction. Good service. No complaints

Sales

Out stand for service and felt really well looked after.

Sales

Friendly and helpful despite Covid limitations

Sales

BMW North Oxford Staff always greet you in a friendly, professional manner. The Sales Executive Natasha Douglas was 1st class and did a fantastic job of getting me a great deal on the car I wanted, she always responded promptly and is a credit to BMW

Sales

The entire experience was enjoyable and straightforward which helped me decide upon the best vehicle for me

Sales

Sales person looked after us well, answered my questions and understood my time frame which was of paramount importance

Sales

Excellent service

Sales

The saleman was very attentive and nothing was any trouble. Very good communication and very knowledgeable of the product. A rarity in some car showrooms. North Oxford Garage have a good employee there.

Sales

Car had already been designed with me in mind. I understood everything throughout the journey. Also, the time frame was realistic and came earlier which is even better!