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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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The advisor was fantastic, professional, friendly and informative. I cant fault a thing. The only point I could make is to receive a fuller breakdown of the work completed, my batteries seem to be a lot better since the service but not sure why.
not explained in nice way the gentleman was given me a poor information and dont have positive attitude may be because im a foreign person
Colin was very helpful, kept me informed of progress and managed my experience very well indeed. Thank you.
I was told after the car had been serviced that my rear washer jet was blocked , I thought this would have been carried out as part of the service.
The issue I wanted checked wasnt
Prompt and helpful service
All round excellent service
Service update was given timeously.
Much improved service and and attention to customer satisfaction, extremely pleased with the professional service I received and the way I was kept informed by Adam(pre sevice), made me feel once again that BMW do genuinely care about its customers.
If it wasn't for Adam Barrett dealing with the case in keeping me informed at all times. I was prepared to take it to the motoring ombudsman regarding the level of service regarding such an important safety issue. Especially if an accident happened !
Didnt have to wait any longer than expected comfy waiting area
Very pleased with the Service provided.
On the day my expectations on timing were well managed and the work was done to a good standard.
The recent service was one of a few services that went well only thanks to Jamie and the vehicle technician who took care of me. Jamie informed me of the progress of the service at every step of the way right through to collecting my Vehicle
All works carried as explained and expected
Poor communication between the team. failed to notify me when ready.
As above first class kept informed at all stages.
Jamie (service adviser) kept me in the loop throughout the service and even discussed things through with the vehicle to make sure everything was as expected. He was honest and transparent, even when there was a delay with the part being delivered.
Work completed to a satisfactory standard
Booked in and delivered to Oxford BMW at required time service dept undertook check, and handed keys back to me well within time frame.
Had to wait two hours for the work to be done
Whilst the overall experience was fairly good, I wasnt overly impressed with Colins customer service, particularly when I stated that the loan car was left with only around 30 miles of fuel and I was in a rush. Also, the clean has left swirl marks.
No complaints, everything was done as requested.
The product is good but I think the price was rather high.
BMW UK said they would pay for the whole lot, yet we still had to pay £542 a couple weeks later to get my car back.
excellent service and good communication. only improvement comment would be to shorten the servicing time.
Winter wheel changes on two cars - mostly efficient. One winter tyre had a bulge and needed replacement. This took from Thursday to Monday. Why was it not noticed earlier and a replacement found before the cars were brought in?
Great service and a very professional staff
Service was prompt and waiting arrangements were comfortable
Very professional and a pleasant environment to wait
Would have been better if repair could have been completed whilst I waited
Jenna advised me of the price up front and explained all of the elements totalling the cost. It seemed very transparent and honest.
Job completed to my satisfaction.
We arrived at the dealer to you a waring light showing low coolant. They dropped us off at Bicester 30 minutes away and collected us later. The car had been checked and washed.
Organised, helpful and explained everything. The vehicle inspection e-mail provided after the service is always worthwhile and gives me confidence that their are no other problems in addition to those about to be tackled.
brake light warning light came on again two days after service. I contacted Service but phone always busy. More time lost. Reception promised ring back which never happened! But good. Then warning light went off by itself. But it might not have!
All day seemed a long time for software upgrade (after emergency service) but car was not ready at agreed time, and had not been cleaned to the usual standard. However BMW Assistance was fantastically good, getting me going in 1h 20min from 1st call!
The staff are always courteous and do a good job.
Oxford is not my local BMW dealership, but they are my preferred dealership. They listen and have repeatedly gone out of their way to understand my needs and make me feel a valued customer. As a woman at a car dealership this is rare client service
The dealer has made real efforts to address the problems I have had with the car.
They are very professional
North Oxford garage did everything you would expect a top dealership to do, it would of been extra special if they'd of cleaned the inside of the vehicle as well but as far as the workshop goes they did absolutely everything required
Very professional. I would have given full marks if making bookings by telephone was easier. It took a long time to get through and Online booking was not working
My car was ready for collection ahead of promised completion.
Excellent very pleased
Extremely happy with the service I received
The service was carried out on time and my car was returned to me having also been cleaned. The waiting area was comfortable and the complimentary coffee excellent.
Good service overall
latest visit the problem I had was fixed fast and efficently
Lucy (the service contact) kept me breast of progress through my two recent visits. The courtesy car provided was of decent spec and was waiting for me all warmed up outside the garage. Little things go a long way.... much better than Audi!
Serviced - collected - valeted - good customer service all perfect ?? (unlike Sytner High Wycombe who even forgot to clear the service indicator last year!)
The inconvenience of having to arrange another visit to the garage to try resolve a fault that wasn't fixed.
Drop-off & collect loan vehicle - V satisfiedService contact & collection - C satisfiedWork done: Service/under bonnet - No evidence (perhaps a good thing) but with filter changes etc. thought that dust would be wiped off coversValet - F satisfied
Quick, efficient, kept informed throughout and staff are always most courteous, pleasant and friendly. Prices are correct too; I never come away feeling I have been taken advantage of as a single woman.
your engineers are great, especially the senior Tech. I think his name was Chris. Your Service Advisors need more tech training so they can even understand what I've learned from the web. They did keep to the price on the estimate and this is great
Duncan Mew was welcoming as always and would bend over backwards to help me out. The other members of staff that i dealt with were also very friendly and excellent at their job.
I received even more service than I asked for .I was reminded that the car service pack is still valid. I was lent an e bike for the day .
We had a nail puncture to the rear tyre. It was late on Friday evening. Although the BMW assist did most of the arrangement to get us back on the road, BMW North Oxford advise us accordingly, replace the tyre, wash ans vacuum clean the interior
The initial telephone call to book the service was both polite and caring. On arrival all the documents had been prepared, after further enquiry as to any other work to be taken care of, the service was completed on time.
North Oxford Garage has good and attentive staff.
Polite, efficient and couldn't do enough to help. Resolved my issues with M5 without delay.
The overall experience on the day of the service was very good
Excellent interaction with BMW North Oxford. I felt very valued as a customer.
I was very satisfied with the purchase and handover.
Good sales service, good introduction to the car and, so far, very good car
See above. This is the largest purchase I've ever made apart from my home, so was expecting professional, efficient and pleasant customer care. While the salesman was pleasant he didn't seem to know the cars well, and it certainly wasn't efficient.
Would have potentially converted the kidney grille to a all black one. Asked two separate salespeople for a price. Never came back to me.
Always courteous. Kept well informed at all times.
Our sales rep was very good but disappointed with the after sales service. No hand book in the car and now the Gap/alloy/scratch insurance has incorrect address. Still waiting on this to be rectified....having to keep chasing.
It was good but not as great as it has been but that isn't the dealer that is more to do with BMW group attitude to customers.
Good communications during order, build, and dlivery
Very good communication, including listening. Did not overpush unwanted products.
Josh and his boss made me welcome and made everything very quick, easy and clear. They took time and trouble to make sure everything went smoothly with mimimal input from me!
The sales advisor (lucy Johnson) was helpful, well informed and honest.
All good nothing to add.
Adrian was a pleasure to do business with, very attentive and genuinely interested in me as a customer.
Lucy at North Oxford was very attentive and I was kept informed at every possible stage.
Paul Smith and his team were excellent to deal with, I have dealt with him for a long time now and am very pleased with the experience.
cant fault perfection
I'm supposed to get a like-for-like car replacement. I miss my cruise control. A feature which i do use!!! If not for this, i would rate this Very Satisfied!!