No news found with your current search criteria.
As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
Current vehicle serviced by North Oxford for 14 years. Been a customer since the early 1990's. Service has always been very satisfactory.
Everything went well thank you
Easy to arrange the service on a convenient date, good feedback. Thanks to Jenna for going out of her way to arrange to pick up the car at a time when it really helped!
Fast and friendly service. Kept in contact.
Dealing with a difficult situation
North Oxford Garage epitomise the BMW brand in every way, I can't fault the top level of service provided on each and every visit. They constantly provide professional, friendly and efficient service without fail.
Everything that I requested doing was done, and more.
I am very happy with North Oxford Garage. The only negative (the reason I am not "Completely satisfied") is that it is sometimes difficult to get connected with the service desk. They offer to call back, which is fine, but I am not always available
Excellent reception and kept updated during the waiting time.
Brilliant service received.
Handed them the key, waited an hour and 45 minutes in a warm, clean waiting area and got the car back nice and clean. Gentleman Serving me had a Great attitude
Kept informed and good customer service practices. The only slight disappointment was the car, internal area could have been cleaned better. . .
All worked well. Waiting area allowed me to work. All felt COVID safe!
Service completed and telephone call to advise my car was ready for collection earlier than originally advised. Gentleman who looked after me was very efficient, excellent customer service
Helpful advice and courteous service
Service is fast and always great
Excellent customer service.
See comments above
James was attentive and professional.
I job was completed and returned at the end I the day.
Tyre installer stayed later to ensure I could get to the garage and have my tyre replaced.
Was kept informed of the progress of the work, etc.
As per above. Car was also washed and vacuumed at no expense which is a nice touch.
they helpful to me and understand
Great communication regarding the process and during the time that my car was being worked on.
Level of customer care is second to none
Again all work undertaken exactly as explained in a professional and courteous manner.
Everything about the customer service support is excellent
Safe, fast, reliable service by all staff.
Your staff are a credit to the organisation. In particular, Rozeena Ali and David Hook
Personal service with good communication
Collection and delivery good
All staff were very helpful and efficient
Sales Product Manager was always very helpful, attentive and prepared to offer a competitive deal to a long term customer of 40 years;
Professional efficient and friendly staff
Information proactively provided at each stage and left feeling supported if I needed any further help.
A positive service just had to return as I collected my car as I drive was in bits but sorted upon return
Clear communication, easy to book and efficient
Couldn't have asked for more
Kept up to date on progress, car picked up and dropped off plus cleaned to a high standard
Always a clean and welcoming atmosphere, service is always quickly done with minimal waiting around.
Friendly staff - I know I'm in safe hands and so is my car!
Could fault the service
I was made to feel welcome and comfortable while my car was having it's MOT.
I was kept informed of the whole process
Even with the current covid rules in place the service i received was still top notch.
Always a first class service
Colin delivered the service I expect to receive from the garage. Thank you.
As above, very helpful sales advisor Jodie
Just love the team at North Oxford. Particularly the receptionists, who really set the positive tone for the whole experience.
The service I receive at North Oxford is superb. The staff are always friendly and available to explain things. The new parking layout is much improved. The whole business seems very efficient.
Sat and waited and the service was carried out quickly
Pleasant, courteous & efficient
BMW Oxford gives excellent service and I know I can trust the engineers. And the upside is the valeting.
It's a pleasure to go there, a day out in this lockdown
All to time schedule , advised car done so could make way to garage ( as live in next county)
Very satisfied.. all work completed and explained plus the car was washed.
Excellent service from staff. Slight delay on completion of MOT.
Couldn't have asked for a better service throughout. From picking up the car to providing a hire care to the collection service and the repair itself.
I was treated like a long lost friend and was made to feel very welcome despite the dealership being in lockdown. It's 4 stars as the service indicator was not reset. Otherwise, I was very satisfied.
Was well looked after by Jodie
No complaints. Good friendly and informative.
The whole process from my initial phone call to book the service together with e mail and tel call to confirm the service to go ahead was excellent, ending in the driving away after the service.
Although the fix was an expensive one, your staff handled everything perfectly and delivered on time. A pleasure to deal with
Delightful staff member to assist throughout. Friendly and helpful.
effectively carried out, good feedback and a clean car!
I was given a great price for the work carried out.
great personal service. helpful, prompt, clear. Nothing to much trouble.
Timeous and par excellence, maintaining all the Current Covid-19 Pandemic restrictions guidelines.
I've been coming here for three years now and always feel very welcomed and looked after. I'd like to give a special mention to Jenna, she is always so cheerful and helpful.
Consistency across the brand as I usually use another outlet
Booking easy and convenient, car work done on time . Friendly staff
Everything that was promised was delivered even in a Covid environment
Alfie Long was super helpful, I had only had my 3 series for just over a year, but I got a Puppy! So was desperate for a boot, as we go off hoking at the weekends, Alfie walked me through some options and found the perfect solution for us
Welcoming, friendly, polite, cheerful and informative.
Friendly, helpful staff
The service was very convenient for me, as the vehicle was collected and delivered from my door. It was a reasonably priced service, and the technicians also helped me with a locking wheel nut issue that I had after having new tyres fitted by others.
customer service Jenna was very nice
I am very satisfied with the service. And a special thanks to Jenna Hughes. She was very kind,helpful and professional! She answered all my questions and helped me with all my concerns. Thank you
My vehicle (m240i) was looked after from the time it was collected (from my home) until it was returned (to my home) for its annual survey.
Collected car and did the service.
Everything was done as asked, I was updated on progress, and the car came back lovely and clean!
V good customer service and attention to detail
Each member of staff involved was polite, efficient, friendly and helpful and my specific requests were dealt with. This service took place within Covid restrictions which were carefully adhered too including sanitisation before the car's return.
Everything worked like clockwork. I was greeted upon arrival and made welcome. The problem with the vehicle was clearly explained and me questions were answered.
Excellent service provided
Great customer service - easy check in of vehicle, and service completed very quickly.
fast efficent service , friendly staff
Wheels replaced, car washed quickly & efficiently
Booked a car service with a loan car. I arrived early in the morning and I was attended to without any delays.
Colin on the service desk was, as usual, excellent and comfortable to deal with.
Quck and efficient with good communication
I have always found them helpful and efficient
Based on 25 years experience of this dealership.
Everything carried out satisfactory
Fitted me in without appointment. Very helpful.
Efficient & friendly
Did all required to ensure all issues resolved
The problem was solved and with no fuss
As per first answer. Polite staff, efficient check in. Speedy while you wait service.
I live 5 miles from another dealer who I would never use again as the experience and their reputation is so bad, North Oxford is like a breath of fresh air. Very good service, dedicated team who give a no nonsense honest approach to the work.
We appreciated the good service we get from BMW
Everything clearly explained by service manager car returned clean and tidy
Can't think anything you could do better. It's great that car pickup service ring you when they're on their way and when they arrive
North Oxford Staff have continually offered a service, both when purchasing and especially the servicing department, at all times they have given a professional and yet personal service. the work carried out is done well and in a timely manner.
Everything was completed to the agreed price in a timely and efficient manner.
Very friendly team
I dropped my car off for service and mot the lady called me when it was ready and also had my car cleaned very happy with the customer service
Mot and end of warranty completed and car was returned sparkling
Customer service was great. Everything was dealt with on time. My car came back spotless and the facilities were great given the restrictions of the pandemic. also fitted in looking at the issue with my air conditioning despite MoT only
Efficient and thoughtful all things (covid) considered.
I was very pleased with the service both to the car and myself.
I had a very short timescale and the garage completed the service and washed my car perfectly within the available time.
Very satisfied with the service that I received
Attention to detail and personal
The purchase of the car had to be delayed on my part due to a house move and Michael accommodated this delay for me which I really appreciate. Michael also even came in in person to complete the deal as the delivery options did not suit me
The part exchange of my previous car was handled without fuss and the deal I was offered all together on the purchase of the new vehicle met my expectations I have purchased previously with North Oxford BMW and was very pleased on both occasions
Lucy was great to deal with, very thoughtful, and efficient. A pleasure to do business with.
Whilst I hadn't had my existing car for very long, my life changed with a Puppy, so I needed a boot! Alfie was very helpful walking me through the options, choices considerations and he found me the PERFECT car which met my every ask
Very well looked after by Rob Ward especially after all the problems caused by the previous sales exec
Great service - especially under the current circumstances.
My emails were always answered swiftly and I was kept up to date all the way through the process
the staff did their best considering the impact of Covid both on the manufacture and delivery of the vehicle
Everything handled in the best possible way
Made you feel good about having one
Sales person Joshua Paul made sure questions were always answered, cars were available to try and took a long term sales approach rather than a pushy 'end of the month' approach.
Natasha Douglas was extremely professional, pleasant to deal with and, despite a Covid handover, came in on her day off to make sure we were happy.
Declan Schembri and Lucy Johnson from the North Oxford Garage were so accommodating and helpful, making the whole buying a new car experience enjoyable and easy!
Kept up to date with the process, knew what was going on and staff were always at hand to help