Everything that was promised was delivered even in a Covid environment
Alfie Long was super helpful, I had only had my 3 series for just over a year, but I got a Puppy! So was desperate for a boot, as we go off hoking at the weekends, Alfie walked me through some options and found the perfect solution for us
Welcoming, friendly, polite, cheerful and informative.
The service was very convenient for me, as the vehicle was collected and delivered from my door. It was a reasonably priced service, and the technicians also helped me with a locking wheel nut issue that I had after having new tyres fitted by others.
My vehicle (m240i) was looked after from the time it was collected (from my home) until it was returned (to my home) for its annual survey.
I am very satisfied with the service. And a special thanks to Jenna Hughes. She was very kind,helpful and professional! She answered all my questions and helped me with all my concerns. Thank you
customer service Jenna was very nice
Everything was done as asked, I was updated on progress, and the car came back lovely and clean!
Collected car and did the service.
Each member of staff involved was polite, efficient, friendly and helpful and my specific requests were dealt with. This service took place within Covid restrictions which were carefully adhered too including sanitisation before the car's return.
Everything worked like clockwork. I was greeted upon arrival and made welcome. The problem with the vehicle was clearly explained and me questions were answered.
Great customer service - easy check in of vehicle, and service completed very quickly.
Excellent service provided
fast efficent service , friendly staff
Booked a car service with a loan car. I arrived early in the morning and I was attended to without any delays.
Wheels replaced, car washed quickly & efficiently
Colin on the service desk was, as usual, excellent and comfortable to deal with.
Quck and efficient with good communication
Based on 25 years experience of this dealership.
I have always found them helpful and efficient
Everything carried out satisfactory
Fitted me in without appointment. Very helpful.
Did all required to ensure all issues resolved
As per first answer. Polite staff, efficient check in. Speedy while you wait service.
The problem was solved and with no fuss
We appreciated the good service we get from BMW
I live 5 miles from another dealer who I would never use again as the experience and their reputation is so bad, North Oxford is like a breath of fresh air. Very good service, dedicated team who give a no nonsense honest approach to the work.
North Oxford Staff have continually offered a service, both when purchasing and especially the servicing department, at all times they have given a professional and yet personal service. the work carried out is done well and in a timely manner.
Can't think anything you could do better. It's great that car pickup service ring you when they're on their way and when they arrive
Everything clearly explained by service manager car returned clean and tidy
Everything was completed to the agreed price in a timely and efficient manner.
Customer service was great. Everything was dealt with on time. My car came back spotless and the facilities were great given the restrictions of the pandemic. also fitted in looking at the issue with my air conditioning despite MoT only
I dropped my car off for service and mot the lady called me when it was ready and also had my car cleaned very happy with the customer service
Mot and end of warranty completed and car was returned sparkling
I was very pleased with the service both to the car and myself.
I had a very short timescale and the garage completed the service and washed my car perfectly within the available time.
Efficient and thoughtful all things (covid) considered.
Very satisfied with the service that I received
Having some previous issues with a service most were sorted out during the last visit.
Well organised and everything went to time. Good facilities for waiting.
Reliable trustworthy and friendly
simply because I received very good service from the guys that work there
Had a complaint about 2 weeks ago. But this was swiftly dealt with by the business manager Adam.
All went according ot plan
Great service and efficient.
Took longer than expected, but manager was very helpful
Apart from the expected high level of smooth service, from being checked-in to picking up the vehicle, my service advisor went the extra mile by going out to the car park in the wet, (Twice!), to look for and find a remote key fob which I'd lost.
Service was completed within the time allocation promptly
Very understanding and answered my concern very positively
All aspects totally satisfactory
Again we have always found them efficient, friendly and professional
Great service, easy to book, kept fully informed, booking in a little slow but understandable with the current COVID situation
Excellent service. Indebted to Alfie Long and Service Team
Everything worked very smoothly.
Easy to deal with very nice attitude and very helpful.
Attentive, friendly and communicative.
The workmanship is always 100%.
All worked well, good customer liaison with professional and friendly people.
Efficient pick up and drop off of car correctly observing COVID protocols. Clear reporting and easy payment instructions
The service in reception, the garage (from video reports) and from James and others in Servicing, is excellent. I cannot fault the enthusiastic reception staff, as I enter the site and James always makes a point of giving me good and personal service
jade made us feel very welcome , we had not met her before .
The service assistant could not have been more helpful and kept us informed throughout - even accompanying us to our car at the end of the process.
All the work was done to my satisfaction
Friendly, helpful staff. Quick and efficient service.
Even with the craziness of the world they make It safe and easy
All went according to plan and my car had a complimentary health check.
Very good standard of work giving confidence in the service and work undertaken.
Could not be better in anyway. Really pleased.
Efficient, helpful service
handled an issue following purchase of BMW 118i exceptionally well
Felt valued and my requirements were fully dealt with.
The job was carried out to the usual high standards
A nice car for the day, and nothing too much hassle.
Job completed on time, courtesy car provided. Job was alignment and new tyres. Delighted that someone took the time to realign the wheel centre caps (they were misaligned). A little thing but lovely attention to detail!
Reception and curtesy shone in very difficult times for all
Everything done as expected, and staff going out of their way to be as helpful as possible regarding the Covid restrictions.
I was kept informed as to progress throughout
Very professional. The person as you enter approach you is so friendly. He could even remember my name from a week a go. Very impressed.
Everything done as promised.
Efficient with good communication
Whilst I was a little disappointed/frustrated by the SOS Call System Failure coming up on the dashboard, the behaviour, support and responsiveness of the staff at BMW North Oxford (especially my Service Advisor,Jenna Hughes) was genuinely excellent.
Vehicle service was carried out very fast ,and was explained by Colin Osborn what they had done.
North Oxford customer service is consistently welcoming, attentive to my needs.
Very efficient. Always respond immediately to communications. Keep you fully informed of situation at all times. Also very polite and courteous.
Jamie in service and Alfie in sales went above and beyond to help me with my car. Excellent service
The staff went out of their way to accommodate us, by moving our MOT appointment forward and completing it in a very timely wayal, after finding ourselves in a difficult situation following a serious accident and all surrounding roads being shut.
Absolutely brilliant the staff are in this branch!
Was informed of the waiting time which turned out to be accurate.
the staff did their best considering the impact of Covid both on the manufacture and delivery of the vehicle
Everything handled in the best possible way
Made you feel good about having one
Sales person Joshua Paul made sure questions were always answered, cars were available to try and took a long term sales approach rather than a pushy 'end of the month' approach.
Natasha Douglas was extremely professional, pleasant to deal with and, despite a Covid handover, came in on her day off to make sure we were happy.
Declan Schembri and Lucy Johnson from the North Oxford Garage were so accommodating and helpful, making the whole buying a new car experience enjoyable and easy!
Kept up to date with the process, knew what was going on and staff were always at hand to help
josh who we dealt with was easy to deal with knowledgeable about the car we wanted to buy informed us about the extra insurances that we could buy but not too pushy we felt comfortable dealing with him .
Going beyond the expected to get things sorted for me
Alfie Long at the North Oxford centre provided a seamless sales experience. I received bespoke advice right from the start, and his guidance was attentive throughout. As a culmination of this journey, my handover was made to feel genuinely special!
North Oxford Garage
Oxfordshire
