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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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The BMW 5 Series Offer

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New Year. New Showroom.

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The BMW 1 Series Technology Event

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The BMW 1 series.

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Christmas Opening Hours

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December Countdown Event

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The new BMW M2 CS

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£1,000 Loyalty Offer

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £1,000 from North Oxford BMW

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North Oxford Garage Refurbishment

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Refer a friend

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They were able to bring forward my booking for a service when a fault occurred.

Service

Booked in on time. Quick service. Somewhere to work whilst car was being serviced.

Service

There is little more you could have done to improve anything.

Service

Paid £400+ for service and didn't get a valet or wash.

Service

Your parts department ordered the wrong part and so I wasted half a day NOT having my car repaired and having to lose my car for another day assuming the parts department can order the correct part.

Service

Usually curtious and efficient

Service

Very good communication and service

Service

Hopefully once renovations work is complete, customer waiting facilities would live up to BMW standards likewise car valeting service

Service

Quick thorough service.

Service

Very good service.

Service

- In hindsight the the end of warranty check could have been an opportunity to give advice on extending the warranty. - I was very grateful of the courtesy car given. - The manager was extremely professional and empathetic in his approach

Service

No waiting for an appointment and hassle free, friendly service.

Service

Everything worked out well

Service

Over 10 min wait to sing in my car. Then told it was due a recall for engine programming that would take minimum 2 hours, I was tight on time that day with a meeting to attend and a flight to catch. I should have been told in advance, unacceptable.

Service

Because I was completely satisfied........

Service

As above

Service

I email the garage to ask why my dash camera was disconnected and pushed out off the way. Got a reply very short then when I send another email that did not even reply.

Service

Professional service. The garage forgot to update my service log in the vehicle so will have to drop by to get that updated.

Service

Friendly and courteous staff!

Service

Although satisfied with the service my manual handbook is missing . The manuals were both in the dashboard compartment but BMW staff deny using them or even open the compartment. Now I do not manuals ??

Service

No fuss looked after me

Service

A comfortable wait for my car to have a wheel change and helpful service.

Service

The high quality of service from front line staff to the technicians.

Service

All good, no issues.

Service

There was a bit of a mix-up in reception as I arrived 15 minutes early. I thuoght the receptionist had informed the service team, but apparently not the right person.

Service

See response to BMW UK survey.

Service

Service was not done correctly

Service

Very happy with the service but a shame the cat wasn't cleaned !

Service

Fluid check took nearly 3 hours

Service

Good service across the board. Disruption of renovation and no car washing brings it down from Completely Satisfied

Service

Mot took longer than normal because of garage refurb

Service

Collect and return service for MOT was excellent - car returned late on a Friday after regular updates - so it was available for the weekend

Service

Excellent service , Laura was yet again outstanding , she and the rest of the team always look after us and work is carried out as per quote and on time . Loan of hire car always a great touch again rivalling competitors

Service

Not washed or cleaned for 2nd time in a row

Service

Prompt and efficient service

Service

Quick service

Service

I was disappointed to see that, after I had to change two tyres, the pressure of the tyres was not checked and, once I did it on my own, I found that it was not optimised and not balanced across the 4 tyres

Service

I have used North Oxford Garage for the past 20 years and cannot fault them.

Service

Genrally a positive experience but unfortunately on warranty issue not satisfactorily resolved

Service

Very satisfied, despite the MOT not being carried out by the dealer and no cleaning of the car, because the service area at North Oxford is being rebuilt.

Service

all good, although the car is now saying I need a service in January 2020 or 3000 miles time, which is strange

Service

Service department is excellent the lad that deals with me always the best

Service

FRIENDLY CUSTOMER SERVICE TEAM

Service

Appointment made in good time an seen promptly.

Service

Nothing else to say

Service

Despite the major building work going on the service and reception were as efficient and friendly as ever.

Service

Always welcoming, punctual and great service from Colin Osborn

Service

Comfortable waiting area, nice service advisor, but it took too long and two inconvenient visits to solve a pre-identified tyre pressure sensor problem, under warranty. The quotes for new tyre, brake fluid, brake pads were too high.

Service

I always find the staff very helpful

Service

The car is back and sorted out with professionalism, so well done and thank you!!

Service

The work carried out on my B M W is without question and of a very high professional standard.

Service

The car has been in for the same repair multiple times now and it is hard work dealer with this franchise

Service

Very efficient service and a very well run company.

Service

The sunroof is still noisy, ie creaking when car cold.

Service

Friendly, efficient service.

Service

it was a recall. The garage did not have the parts but would order them only if they were needed thereby necessitating another visit. Works were being carried out in the garage making the waiting area cold and uncomfortable. The car was not wsshed.

Service

Very good generally

Service

The issue was not fixed and it has had to go back into the garage to be corrected

Service

just brilliant service, love the video of the checks being done

Service

Quick and friendly

Service

All went as agreed.

Service

Everything from my arrival to my departure was handled promptly and courteously resulting in an expeditious service for my car.

Service

Excellent but can be difficult to arrange things by telephone.

Service

Cost of work. I had to get the job done quickly but could d out later the cost of pads from Eutroparts and the work elsewhere and it was over £200 cheaper. All my seat settings had been changed by the driver who I presume had to test my brake pads.

Service

Excellent professional service

Service

Recall letter says 2 hrs work....Garage when booking tells me 1 day....When I arrive, told if it needs work, they may have to order parts so couple of extra days. Then gave me car and tried to put a £750 excess on it. Thank you for put it down to £50

Service

The vehicle health check on my car was carried out satisfactorily, but I was surprised that it did not include an assessment of my tyre pressures, which proved to be below the correct readings. However, this was corrected on the following day.

Service

Because the team are always very helpful and polite.

Service

The free health check is both useful and reassuring and the video gets under the car where I usually do not venture not being an expert!

Service

The staff are always courteous and all work carried out in a timely manner.

Service

I had a bit of an issue with a part falling shortly before my MOT and they didn't have this part in stock on the day; I was quoted £19 for a bulb and £12 for the delivery of the bulb to the store and then £38 fitting which is frankly absurd.

Service

I have known Laura for a long time and she always goes out of her way to help me. As always she was perfect with her colleague Jamie. Booking process / availability , speed of service and courtesy car all perfect. Reinforces why I have BMW's

Service

Although the dealership was being redeveloped I'm sure that the new facility will provide an excellent customer experience.

Sales

As above. All good throughout the whole process.

Sales

Very professional and helpful advice

Sales

Everything was delivered on time

Sales

The sales manager who dealt with me (Haydn Clarke) was extremely patient and professional despite the fact the I changed my mind several times about the options. He was pleasant, helpful and professional and I trusted him a 100%.

Sales

Friendly and effective service

Sales

Only four stars because the showrooms are being completely refurbished with a lot of building work going on.

Sales

Couldn't fault the process. Information provided to me was concise and accurate. All timeline information was realistic.

Sales

No showroom at the moment and outdoor toilets - not ideal in winter. My car was not ready at the appointed time.

Sales

Lucy Johnson at North Oxford BMW was excellent.

Sales

Received a great service

Sales

Joshua helped me with so much. I just moved to the UK and got a car for the first time. He made sure he took his time to help me out with any questions

Sales

Customer service excellent. However new car interior slightly damaged by valet team using sandpaper instead of micro fibre clothes. Scratches on the interior so replacement parts ordered.

Sales

The sales guys we deal with at North Oxford are excellent in every way - that's why we do and would only buy cars from them.