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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
They were able to bring forward my booking for a service when a fault occurred.
Booked in on time. Quick service. Somewhere to work whilst car was being serviced.
There is little more you could have done to improve anything.
Paid £400+ for service and didn't get a valet or wash.
Your parts department ordered the wrong part and so I wasted half a day NOT having my car repaired and having to lose my car for another day assuming the parts department can order the correct part.
Usually curtious and efficient
Very good communication and service
Hopefully once renovations work is complete, customer waiting facilities would live up to BMW standards likewise car valeting service
Quick thorough service.
Very good service.
- In hindsight the the end of warranty check could have been an opportunity to give advice on extending the warranty. - I was very grateful of the courtesy car given. - The manager was extremely professional and empathetic in his approach
No waiting for an appointment and hassle free, friendly service.
Everything worked out well
Over 10 min wait to sing in my car. Then told it was due a recall for engine programming that would take minimum 2 hours, I was tight on time that day with a meeting to attend and a flight to catch. I should have been told in advance, unacceptable.
Because I was completely satisfied........
I email the garage to ask why my dash camera was disconnected and pushed out off the way. Got a reply very short then when I send another email that did not even reply.
Professional service. The garage forgot to update my service log in the vehicle so will have to drop by to get that updated.
Friendly and courteous staff!
Although satisfied with the service my manual handbook is missing . The manuals were both in the dashboard compartment but BMW staff deny using them or even open the compartment. Now I do not manuals ??
No fuss looked after me
A comfortable wait for my car to have a wheel change and helpful service.
The high quality of service from front line staff to the technicians.
All good, no issues.
There was a bit of a mix-up in reception as I arrived 15 minutes early. I thuoght the receptionist had informed the service team, but apparently not the right person.
See response to BMW UK survey.
Service was not done correctly
Very happy with the service but a shame the cat wasn't cleaned !
Fluid check took nearly 3 hours
Good service across the board. Disruption of renovation and no car washing brings it down from Completely Satisfied
Mot took longer than normal because of garage refurb
Collect and return service for MOT was excellent - car returned late on a Friday after regular updates - so it was available for the weekend
Excellent service , Laura was yet again outstanding , she and the rest of the team always look after us and work is carried out as per quote and on time . Loan of hire car always a great touch again rivalling competitors
Not washed or cleaned for 2nd time in a row
Prompt and efficient service
I was disappointed to see that, after I had to change two tyres, the pressure of the tyres was not checked and, once I did it on my own, I found that it was not optimised and not balanced across the 4 tyres
I have used North Oxford Garage for the past 20 years and cannot fault them.
Genrally a positive experience but unfortunately on warranty issue not satisfactorily resolved
Very satisfied, despite the MOT not being carried out by the dealer and no cleaning of the car, because the service area at North Oxford is being rebuilt.
all good, although the car is now saying I need a service in January 2020 or 3000 miles time, which is strange
Service department is excellent the lad that deals with me always the best
FRIENDLY CUSTOMER SERVICE TEAM
Appointment made in good time an seen promptly.
Nothing else to say
Despite the major building work going on the service and reception were as efficient and friendly as ever.
Always welcoming, punctual and great service from Colin Osborn
Comfortable waiting area, nice service advisor, but it took too long and two inconvenient visits to solve a pre-identified tyre pressure sensor problem, under warranty. The quotes for new tyre, brake fluid, brake pads were too high.
I always find the staff very helpful
The car is back and sorted out with professionalism, so well done and thank you!!
The work carried out on my B M W is without question and of a very high professional standard.
The car has been in for the same repair multiple times now and it is hard work dealer with this franchise
Very efficient service and a very well run company.
The sunroof is still noisy, ie creaking when car cold.
Friendly, efficient service.
it was a recall. The garage did not have the parts but would order them only if they were needed thereby necessitating another visit. Works were being carried out in the garage making the waiting area cold and uncomfortable. The car was not wsshed.
Very good generally
The issue was not fixed and it has had to go back into the garage to be corrected
just brilliant service, love the video of the checks being done
Quick and friendly
All went as agreed.
Everything from my arrival to my departure was handled promptly and courteously resulting in an expeditious service for my car.
Excellent but can be difficult to arrange things by telephone.
Cost of work. I had to get the job done quickly but could d out later the cost of pads from Eutroparts and the work elsewhere and it was over £200 cheaper. All my seat settings had been changed by the driver who I presume had to test my brake pads.
Excellent professional service
Recall letter says 2 hrs work....Garage when booking tells me 1 day....When I arrive, told if it needs work, they may have to order parts so couple of extra days. Then gave me car and tried to put a £750 excess on it. Thank you for put it down to £50
The vehicle health check on my car was carried out satisfactorily, but I was surprised that it did not include an assessment of my tyre pressures, which proved to be below the correct readings. However, this was corrected on the following day.
Because the team are always very helpful and polite.
The free health check is both useful and reassuring and the video gets under the car where I usually do not venture not being an expert!
The staff are always courteous and all work carried out in a timely manner.
I had a bit of an issue with a part falling shortly before my MOT and they didn't have this part in stock on the day; I was quoted £19 for a bulb and £12 for the delivery of the bulb to the store and then £38 fitting which is frankly absurd.
I have known Laura for a long time and she always goes out of her way to help me. As always she was perfect with her colleague Jamie. Booking process / availability , speed of service and courtesy car all perfect. Reinforces why I have BMW's
Although the dealership was being redeveloped I'm sure that the new facility will provide an excellent customer experience.
As above. All good throughout the whole process.
Very professional and helpful advice
Everything was delivered on time
The sales manager who dealt with me (Haydn Clarke) was extremely patient and professional despite the fact the I changed my mind several times about the options. He was pleasant, helpful and professional and I trusted him a 100%.
Friendly and effective service
Only four stars because the showrooms are being completely refurbished with a lot of building work going on.
Couldn't fault the process. Information provided to me was concise and accurate. All timeline information was realistic.
No showroom at the moment and outdoor toilets - not ideal in winter. My car was not ready at the appointed time.
Lucy Johnson at North Oxford BMW was excellent.
Received a great service
Joshua helped me with so much. I just moved to the UK and got a car for the first time. He made sure he took his time to help me out with any questions
Customer service excellent. However new car interior slightly damaged by valet team using sandpaper instead of micro fibre clothes. Scratches on the interior so replacement parts ordered.
The sales guys we deal with at North Oxford are excellent in every way - that's why we do and would only buy cars from them.