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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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BMW X1 now available on the Motability Scheme

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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THE BMW 1 SERIES.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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Tyre Safety

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We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Impress with the new BMW Shadow Edition

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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What is BMW Connected Drive?

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What is a BMW Genius?

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BMW Summer Event

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Enjoy £1,000 from North Oxford BMW

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North Oxford Garage Refurbishment

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

Jonathan Martin

Group Vehicle Stock and Buying Manager

Matthew Wilson

Group Financial Controller

Nick Tanney

New Car Sales Manager
  • Department Sales

Duncan Mew

Used Car Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Aftersales

Adam Hitchcox

Service Manager
  • Department Aftersales

Philip Keyte

Service Manager
  • Department Aftersales

John Masters

Parts Manager
  • Department Aftersales

Andy Milligan

BMWi Brand Manager
  • Department Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great staff in and out with in an hour job compleat

Service

Problem resolved and good communication from Rozeena.

Service

Despite the obvious difficult conditions due to building work, staff managed to give a friendly and very efficient speedy service.

Service

They got the new part that day and fitted it. They ran me home and arranged to collect me the next morning to take me back to the garage to collect the car.

Service

Efficient staff. Showroom looks awful and I'm sure a better temporary set up could be achieved- even if you just added some modesty screens. That said - it's not the staffs fault.

Service

Good job done - and care taken with my new car

Service

Service and attention provided by Matt Foley was outstanding - excellent customer skills.

Service

Excellent considering all the building work, once all done will be a full mark. Shame you can't manage the vehicle cleaning still as its not the same but not a complaint

Service

Was due to recall! And didn't even get A clean a valeted car back

Service

Current refurbishment was the only downside, however that was understood and known about in advance

Service

Prompt, Efficient and courteous

Service

Continuous communication, flexibility and actions above and beyond

Service

Excellent 1:1 service from James Young. Fitted my car in quickly for it's recall work. Super communication - checking the day before if I was still attending Good communication on the day whilst I was working at the hotel across the road

Service

Car wash not available. Although dash indicated low tyre pressure nothing was done to the tyre.

Service

Could not ask for more. Delighted with courtesy car which was very helpful. Thank you again ( I never award 5 stars or completely satisfied for anything unless it is truly exceptional).

Service

Unfortunately the car wash was out of use; it is always nice to have the car washed and hoovered before return.

Service

As above

Service

Lucy Johnson was outstanding; keeping me informed of the delivery progress right through your the process. She is very efficient and very professional.

Service

I was told 2 hours but it was over 3" .i was given no info about how the car was and it was returned to me dirty.

Service

Friendly staff. Helpful and taking time to explain about my car.

Service

Service with a smile! Thanks to Jenna

Service

The staff are smartly dressed, knowledgeable and friendly. They allow time for questions and try very hard to sort out the best for their customer

Service

Same than above comments

Service

Never again, also when my lease car finishes I will go somewhere so I am treated like a customer

Service

Efficient and friendly service.

Service

Looked after efficiently

Service

Good work

Service

Everything was straightforward without any issues

Service

I was told I needed 2new tyres 'approx £300 shall we go ahead now'. I declined and had the tyres fitted elsewhere with a saving of £100 so I should have been advised I could go elsewhere and it would probably be less expensive.

Service

Job started on time,service complete within the 1.5 hours as informed when booking the job in

Service

Quick and informative

Service

Great all round! But still can be a wait for calls to be answered as said in survey in jan 19

Service

They reviewed the car thoroughly and identified the problem.

Service

They did a great job but the BMW part failed so i have book a return visit.

Service

No problems or issues so far

Service

It would have been higher but the current works being undertaken meant it was hard to give top marks

Service

As above

Service

The car did take some time to be ready and could have been cleaned/detailed much better. The sales person I dealt with was not in day of collecting and the Hand over could have been better

Service

For the reasons outlined in my previous answer, I do not feel that BMW provided me with a high quality service.

Service

The car belongs to my wife who requested a courtesy wash, which because of the work being carried out I was unable to satisfy this request.

Service

My previous dealer provided a complimentary wash and vac.

Service

There was a problem with our 5 series but they acted quickly and efficiently keeping us informed of progress.

Service

Only the cost detracted from the experience, this despite the dealer undergoing an extensive showroom rework.

Service

I feel I can trust them

Service

Again, the service is excellent!

Service

Professional service.

Service

Experience from booking to completion of work was a good one. Straightforward.

Service

Service completed on time, no issues, kept informed

Service

Relatively quick and allowed me to use my laptop for work whilst my service was being done. Video was helpful

Service

5 star service

Service

The quality and maturity of the service receptionists has dropped drastically. Colin remains and is excellent. Chris the Master Tech is superb.. I expect my car to be returned to me clean not to have to go and find it blocked in their car park

Service

Good service in spite of the current major refurbishment

Service

Battery related issue with the car on day of collection. Returned the car a week later, and i was carless for a week. No work done on the car. Took another week without my car, just to replace a battery.

Service

Due to the refurb work the MOT was actually done off site. I'd had an email with a MOT discount, but could only use that if I took the car to North Oxford, for someone else to then drive it back to Kidlington to have the MOT done. Quite Odd.

Service

No car wash available

Service

Helpful

Service

Car service done , and finished on time

Service

I have been a customer for 15yrs and I give loyalty when it is deserved

Service

LUCY HAS BEEN DEALING WITH THE PURCHASE OF MY NEW CAR FOR ME, AND SINCE PLACING THE ORDER IN MARCH SHE HAS KEPT ME REGULARLY UPDATED, AND NOTHING HAS BEEN TOO MUCH TROUBLE FOR HER. IT WAS A PLEASURE WORKING WITH HER TOWARDS THE DELIVERY OF MY CAR

Service

Done quickly

Service

Did everything that was on the tin

Service

Great service

Service

Arrangements worked as well as we could reasonably expect, particularly within your re-development programme.

Service

Very easy to get car serviced and they adjusted timing to make things easy for me

Service

Apparently my car had done '7' miles over the mileage allowance, which meant that would have to pay for the full service - I was really annoyed about this, due to a number of reasons - but not enough character space to advise why!

Service

everything was done as agreed and car was available on time

Service

every thing went smoothly

Service

Having booked a service and MOT at least 4 weeks in advance I had to make the call the day before the service was due to ensure everything was ok and to ask what time the car would be picked up. I was told someone would call me back - they didn't.

Service

A good service experience, efficient and well managed.

Service

Satisfied once service was able to go ahead but wait to be booked in was too long. Again, room for improvement

Service

Couldn't get a courtesy car when booking for a service a month in advance, yet others were being offered one for a service due the next day. I even saw some being offered one unexpectedly when leaving theirs. I had to wait 3hrs for mine to be service

Service

Picked up car at a convenient time and returned when completed

Service

The assistance given after our puncture on the way to Oxford on a Friday and the fitting of a new tyre on Saturday was exceptional. Service reception also first class.

Service

The staff were fantastic, I got an appointment on the day and they fixed the issue straight away.

Service

I was very well looked after by Andy Milligan and his team.

Service

Advised on work and cost before carrying out

Service

The service was carried out okay however, the dealership is utter chaos during their rebuild process, so even just finding somewhere to park is difficult and the waiting area is pretty grim at the moment.

Service

They went out of their way to solve problems and make the experience positive

Service

Did exactly as asked

Service

From booking in with Colin Osborn, a real asset to the company, to the service, MOT and advice from Chris on my recently fitted

Service

Car not cleaned during service. Garage under renovation, extremely difficult to park there, confusing signs meant I went to the wrong location.

Service

The service was efficient.

Service

Good service but on this occasion my car has not been valeted after the service which was expected as it has always been the case and a bit disappointing on this occasion, also 1 issue on my car was meant to be fixed , still an issue

Service

They responded quickly to the problem ensuring it was repaired before th warranty ran out, but it took 2 days to repair bot the one day estimate

Service

Just so good, kept me informed, knowledgable and just the right level of attention

Service

Excellent reception but underwhelming service care

Service

The people at North Oxford are excellent.

Service

expensive but job done well. Craig Parkin was excellent as Service Advisor. Kept me informed and even managed to bring the work forward by over a week due to the noise from the bearing becoming unbearable (see what I did there?).

Service

I was seen to straight away and the service was completed within the estimated time.

Service

Perfect

Service

Car was not washed or valeted despite having it 24 hours. Service quote was £600 which included a vehicle check. When invoice given vehicle check was free and micro filter had been changed/added again after only 6 months of last one being changed.

Service

I have been dealing with BMW Oxford for 18 years and apart for the odd hiccup have been well satisfied. The service I received on my last visit was exemplary

Service

easy to book, friendly, prompt, phone call to let me know all ok. given current refurbishment doing a really great job. would have preferred to wait as only MOT - but recognise not possible

Service

My car was serviced in a timely manner, I was informed promptly when it was ready and a courtesy car was provided.

Service

First rate customer service from the staff, especially Adrian Earp from who this is the second car I have purchased.

Service

Generally efficient

Service

MOT not available at the moment.

Service

No problems at all despite extensive building work.

Service

Always exceed my expectations

Service

My service advisor told me that there had been an unforeseen accident during my vehicle's service. He ordered new part, arranged for a courtesy car and kept me fully informed of progress. He came with a solution.

Service

Had to wait quite a while to book in. Not really explained about refurb works and inconvenience. Seems to be more inconvenient for staff than me.

Service

Prompt completion of the job.

Service

On the whole, good customer service

Service

I was given a quote for a new tyre when I was overseas and was shocked to find I have paid £50 more than alternate tyre suppliers

Service

The lady who looked after me was efficient and friendly and did what she said. Courtesy car was good. However the building seems to be in constant re-modelling and no attempt to clean vehicle inside or out.

Service

straight forward in job done out

Service

No car wash this time. A pity as this is a really valuable additional bonus and helpful to get done while the car is in for service. It normally saves the time that would be spent going to another car wash.

Service

I left my car 8 am and got back 6 pm. No phone calls to inform me what's going on then I call the BMW and then I push them to get quicker. The high st. Garage is better than BMW

Service

Car fixed and update given

Service

Ali and Jenna really did go the extra mile when many would have simply said

Service

Service was excellent and the advisor I dealt with MS Rowena Ali was especially so.

Service

Friendly and efficient

Service

I gave this answer because of the how much i was charged by the tyres and how the outsider mot failed the car which cost me more than i expected. The customer service in the waiting area and front desk is what gave the two stars.

Service

As before, no negatives. Gareth, the salesman who sold me my car, made a point of coming over to say hello when I collected following a service and accompanied me back to my car. Whenever I have contact with him, he always goes the extra mile.

Service

Car was not washed before being returned. Cost of engine oil was ridiculous. Staff were superb and collected/dropped off the car.

Service

Neither impressed or disappointed

Service

All went as planned

Service

No fault was found yet previouse day it tò 10 attempts to start the car

Service

Excellent customer service by Jamie

Service

No clear signage outside during the building works as to where to go for service. No clarity about who is dealing with service issues. Took 90 minutes to change 4 wheels. No car cleaning service available so I was given filthy wheels out of storage

Service

Construction work at the garage meant some regular services were not available- car wash and valet

Service

Second to none

Service

My experience on day of Service was not good but I had 4 new tyres fitted and twice had to return to BMW because one tyre deflated. I then got better service from Adam who was efficient.

Service

As above.... building work going on... was not mentioned at time of booking..

Service

The only problem I had was the in car camera ACE2.0 where we had a technical problem and the team were baffled of what was wrong as this is a new product- however the technical problem was soon resolved. Everything else was absolutely fine

Sales

Everything went as smoothly as possible. Again, Lucy Johnson in particular deserves credit for facilitating this process.

Sales

Joshua took great care despite the centre undergoing renovation.

Sales

Everything was very smooth.

Sales

Brilliant service from Simon Faulkner barratt and Gareth Crosby

Sales

Straight forward and no hassles

Sales

Some aspects were good. The sales consultant at handover took the time to ensure we were familiar with all the controls and accessories on the vehicle which was good. But the overall experience was somewhat negative.

Sales

The sales team were very good and found me the car I wanted very quickly and and were good at responding to email queries .

Sales

Lucy Johnson was friendly and helpful, and kept us informed as to the progress of the car right through the process. well done Lucy.

Sales

Chris Bidwell did a first class job at all times during the purchase of my new car.

Sales

Joshua was excellent.

Sales

Appointment arranged to suit my limited availability despite sales person having to change their day off. Kept informed about the delay in delivery. Delay was hard to understand as car was in the country but somehow couldn't be delivered.

Sales

Adrian was fantastic. Knowledgable, friendly and genuine. The whole experience was great.

Sales

The sales advisor Adrian Earp was excellent making the whole process seemless

Sales

Alfie was brilliant during both the purchase and the handover of my car... even in the pouring rain!

Sales

As I mentioned previously the service from Adrian was excellent but the showroom didn't have much choice for me to look at

Sales

I cannot find a fault with my experience throughout the time I was at the BMW centre.

Sales

Josh knew when I was coming,was ready to do the hand over and explained everything to me, very patiently!

Sales

Delivered to house