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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
Overall from start to finish you made the experience so nice by all the staff.
Very pleasant and cheerful reception staff. Comfortable waiting area with seating/working areas and tea/coffee. Service adviser (Jenna) also cheery and efficient.
Problem solved, good communication throughout the day
Everything was quuck and efficient. Rosina remembered and looked after me . She adds the personal touch and had the forthought to roll MOT and Servicing needs together so I will not need to make an extra appointment. Thankyou.
Smooth, quick and comfortable reception/work area. Good internet.
Very helpful and personable service assistant who, following my last minute request, also arranged for new wiper blades to be ordered which I was able to collect a few days later.
On the last service, staff went out of their way to accommodate me despite it being an extremely busy time. I cannot compliment them enough on my recent service and vehicle collection and delivery. Very pleased and very grateful
My car needed several small problems to be rectified. All issues were addressed and communication along the whole procedure was excellent
All work carried out competently and to my satisfaction
No problems. Helpful friendly staff.
Despite adding the mini service to the planned work schedule (MOT) the job was completed half an hour early. (knowing I was on a tight timetable). My car was gleaming clean when I reconnected with it!
My contact kept me fully informed
Rozeena provided a fast, fantastic and an efficient service.
Excellent support and dealt with issue arising very well, including going above and beyond.
Quick and efficient
Very friendly excellent.
Did exactly what I asked, cost slightly more than my usual non main dealer service
Extremely - service I received from BMW Oxford was first-class. The service advisor was excellent and driver (Darren) who collected/delivered my vehicle was exemplary!! + was extremely knowledgeable about my vehicle and respectful too..
Always great service.
BMW Bodyshop at Long Hanborough offered to perform the first oil service on my BMW 540i (recently purchased new from NOx-BMW) while the car was in for a minor body panel repair. This saved me an enormous amount of time.
The whole process was efficient and easy
Lee was very helpful and knowledgeable about the cars and gave some good advice
competent service personel made me feel very welcome and the coffee provided was great.
Absolutely excellent service
courteous and efficient, kept me well informed
I was met at the door the service was polite and explained fully and the work completed in the promised timeframe
All done and car running lovely
Because I was very satisfied
Colin Osborn is a very professional service advisor He fully explained what was going fit be done to my car.
The staff did everything possible to save our honeymoon by repairing my car within 24 hours. They did a fantastic job and I would certainly recommend North Oxford BMW again!
Service carried out promptly
We needed a service as well and that was carried out. Dealership a nice place to wait the extra time!
good customer care
The receptionist Rosin was outstanding.
Faultless Pay Monthly service from start to finish using a collect and return service
Did everything required. Kept me informed. Cleaned car.
Excellent all round
Very accommodating, made efforts to speed up the process
Good service from North Oxford Garage
Jenna was very helpful in providing my service options and ensured I was happy with everything. She kept in good contact and updated me regularly.
The members of staff are very attentive, informative and helpful. Even down to the little details such as walking me to my car and offering to make me a coffee.
They give the personal touch which goes a long way
excellent friendly CS from the moment you walk through the door.
The experience was calm, knowledgeable, and friendly.
Staff were friendly and efficient. The refurbishment of the garage is a vast improvement to what it was before. The customer waiting area is much nicer too.
The work was done in good time and the staff were friendly and efficient.
Well looked after all round.. Great mindset.
Excellent service but would have scored 5 but the car hadn't been washed after service .
Issue handled promptly
What more can l say that the service l received is always top notch
Again great customer service
I was shown the utmost courtesy and the job was completed to my satisfaction half an hour earlier than predicted.
The work was all completed in accordance with estimate I was given and was contacted as soon as the work was completed
Updated through the process, service adviser was friendly and efficient. All work completed in timescales explained.
Work completed within time stated while I waited. Courteous, efficient staff.
Customer service very helpful and strong.
As above. First class personal service
Did what was required
Everything explained and shown in video
Punctual service, extra checks done, friendly and helpful staff.
Service with a smile and kept informed all along
Great customer service and dedication from staff.
Full explanation of how problem solved
Colin was really helpful and kept me informed of the progress of the repairs in my car.
Everything was perfect
Everything went very smoothly. Colin on reception was particulary helpful - as he always is.
Fantastic people, efficient, effective and great communication!
Colin looked after me all through the service, updating me as to the progress, and it took exactly the amount of time he said it would
Very good communication throughout. More work than I anticipated on car but that was n-ones fault and very little added waiting time
Dealt with quickly and efficiently
Both the reception and service advisor were very efficient and welcoming.
I was very satisfied with the Service experience.
The staff were polite and helpful and they kept me well informed about the whole process.
Professional service, efficient process.
Impressed with the service
My car was efficiently serviced and the staff were polite friendly and efficient.
Efficient, quick and very polite.
Every thing work to my standards
Straight forward, friendly and professional. Being able to work onsite whilst the service took place, with adequate wifi and a good selection of refreshments, keeps things simple and stress free.
My car was collected from home, I was kept up to date throughout the day. Car was washed and returned very clean.
Job done well.
Picked the car up and returned it when they said they would. Kept me informed along the way.
The service is great and I feel that my custom is appreciated.
Perfect communication and service. The BMW representative was excellent.
Thank you to the team at North Oxford Garage for giving such great service. The whole process from start to finish was very efficient and the service team were helpful and courteous. Highly recommended.
Customer service was spot on, feel looked after and that the people dealing with you care.
Pleased with experience and how professional everyone was.
I am greatful for a professional service.
Even though I probably had the oldest, most worn out car, I had a 5 star service. Everyone is treated the same, like a valued customer!
BMW North Oxford is a pleasant experience with much improved parking.
Car was clean. All services done very well.
Car seems to be running well and useful to know in detail what has been checked.
Kept up to date, very friendly staff.
Vehicle was serviced and delivered back to my house
I've never had problems with the quality of work done by the garage. The team also tried to keep the cost of the repair down which I appreciate.
Jenna was fantastic - really helpful and informative.
Hot and cold drinks available while you wait
Very helpful and customer focussed from the moment we arrived to when we left
Good Customer service.
Sorted out a warranty problem perfectly (so far)....
Problem fixed within a day. Good communication from Jana.
Service completed quickly and all queries I had were answered
Always go the extra mile
Impressed with level of service provided
My 2005 E46 M3 had been in storage and required some investigation work plus a level 2 service so it was pleasing to see a competitive price offered to do the work.
Jodie was exceptionally helpful and put through a goodwill warranty claim saving the car being written off. In addition, when I turned up to collect the car outside of the service department opening hours the store manager was willing to serve me.
The lady who handled our issues was very efficient and everything prmised was delivered on time.
Could not fault this dealership for attention to detail.
Work done in time and right first time
Very efficient and re;liable
Very happy with the service.
All went smoothly.
No problems, all procedures explained.Enjoyed the video of the underside of the car on inspection.
Car was fixed. In and out in a few hours.
Incredibly friendly and efficient service
All completed on time with no fuss
Excellent from booking appointment to collecting car. Extremely attentive staff. Nothing is too much trouble for them
Speedy and professional service
I was able to make an appointment very quickly and the service and small issue of ABS warning light were handled efficiently.
Car serviced very quickly, as promised.
The service advisor was very friendly and helpful. She kept me informed throughout and walked me to the car on completion. Works was carried out in a timely fashion.
Pleasant friendly surroundings and professional service and handover.
Liam managed to secure us a car with the correct specification particularly in the current situation where supply is low.
My experience at the BMW Centre during the purchase and delivery of my new car was made very smooth and trouble free I think because I was dealing with Alfie Long;he is pleasant and polite but above all thoroughly professional &communicates well.
Tobie Hau was fantastic. Attentive, knowledgable and thorough.
Attentive. Supportive. Knowledgeable. Efficient.
Excellent information given.The purchase process went smoothly.
Alfie was very helpful.
Tobie at BMW Oxford made the experience worthwhile for me in buying a brand new BMW and his attention to detail and customer care was top class
All very straightforward. I was replacing a similar car so everything is familiar. Quick and efficient good use of digital to speed things up.
I was kept informed throughout the whole process via phone and email, the paperwork side of the process was smooth and this made my life easier
Alfie Long explained everything clearly and then handed over to the tech specialist who was amazing and talked through all the controls making everything so easy for us.
First class service from North Oxford Garage. Mike Smith kept me informed from order to collection.
Efficient and helpful in dealing with my requirements as I was purchasing the car from out of the area
Friendly and efficient customer services
Staff very helpful in every way
Great Service from Josh Paul always keeping the customer experience to the highest standard. Communication and speed of delivery of the highest standard.
Alfie Long did a great job to understand my needs and construct a great and fair deal.
Good sales guy. Professional, knowledgeable and helpful.
Salesman could not have been more helpful but any pressure to purchase. Handover was first class - far better than similar experience at Mercedes-Benz.
The attributes of the car were well demonstrated by the sales executive, Alfie Long. There was an issue with delivery (faulty radio) but again Alfie was professional and honest and put together an acceptable way forward.
Very professional and easy to discuss the vehicle with the salesman and sales team.
Although getting took a while due to Covid delays but once the car was available the completion was exceptional.
Michael Smith at the BMW Centre in Oxford was excellent, he was very professional, listened to our views and helped us purchase the car that we wanted.
Awesome sales guy, Josh, and North Oxford always take care of you
Got the most comprehensive handover for new vehicle, having purchased quite a few!
I was always kept informed and you delivered on your promises - what's more to say!
The car is exactly to the spec ordered an the build quality is good
No issues whatsoever