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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
Everything went to plan and was done efficiently. Plus an unexpected discounted was added to the bill.
I've always had exemplary service at North Oxford
The person who dealt with me was Carly and she was absolutely outstanding! You have done very well to hire her
Very satisfied with all aspects of service the collection and return of vehicle especially
Good quality service team.
Thoughtful staff whom provided a great service and customer experience
The service was completed promptly. The car was collected and returned to me. I am currently experiencing back pain and would not have relished waiting at the garage. My battery was checked and recharged. Excellent service.
I think the staff went above and beyond what I expected. I was going on my experience with other makes. Your staff are excellent ambassadors of BMW.
Thank you to Jenna and Colin, genuine , warm and helpful people.
As above Colin Osborn knows what customer service means. Always seems to know what to do and he is professional, knowledgeable and informative.
I have always received very helpful service and am treated with courtesy and efficiency.
Kept fully up to date and car returned when promised.
Friendly and courteuos service
Everyone always looks after me whilst I am waiting for my car to be serviced or repaired, and lovely that the car is professionally cleaned inside and out.
BMW North Oxford goes thoroughly into each repair, and I normally get a very good outcome
Vehicle was in excellent condition after service
Amanda made sure my car was able to get in on the day asked, My car was also collected, serviced, mot'd and delivered back to me in the same day
Everything was perfect and car ready exactly when promised
The car only required an MOT and this was reduced due to the time I had to wait
Given that I called in unannounced and he fact that they were busy, they did everything that they could to get four tyres fitted to my car and get me back up and running inside two hours.
5 star service from Staff member mentioned above.
Pleasant to deal with and kept me informed.
I was kept informed throughout the service and any anomolies.
See above - Covid planning was excellent and I felt secure in the way that the garage arranged and carried out the service.
I was very happy with the service
All good very professional
Good prices and quick to help.
The service to the car was carried out in good time and at agreed cost.
Service is quick and fantastic! Staff are friendly and helpful! Listens to your questions and good advise!
Met at the door, confirmed details of work required. Advised of the process. Clerar and concise.
Bearing in mind the lockdown measures the staff dealt with everything extremely well and were very efficient and polite.
excellent service from James , sorted out the issue with water in the boot.
Efficient and friendly service
Got the job done
Very friendly and efficient staff.
Great Customer Experience from booking to completing
Good personal service
Done efficiently on time as promised.
I had a good courtesy car and the work was completed under warranty and on time. You don't get the full BMW experience when covid stops play but I believe this was as good as the dealership could manage without usual access to the hospitality area.
The problem I had was with a key. It turned out to be the battery, despite having put 2 new batteries in to the key. I was told the problem was not buying the batteries from BMW. They are Duracell batteries!
The work and MOT were carried out quickly and your associates are always very friendly and efficient.
It was not just a service but an experience.
Simon was welcoming and courteous, he was efficient while giving me time to discuss my concerns. He followed up with a phone call as planned.
Everything went smoothly
Matthew in the service department was very helpful with excellent communication.
As above, happy with the service
The Service staff are welcoming and the new facilities are first class; a very positive experience.
Staff was very kind and polite
Everything requested and required was fulfilled.
Car returned in tip top condition.
Nothing to complain about!
everything ran smoothly, and they were kind enough to let me know when the car was almost ready so that we had time to walk up to the garage and then find it ready.
Very good personal service.
The member of staff I worked with was incredibly reliable, diligent, knowledgeable and helpful. He went above and beyond every day to keep me updated and to get my issue resolved
All very straight forward
My car was picked up and returned to me promptly - and cleaned. Very friendly chap who I dealt with - I've forgotten his name, but this is the 2nd time I've completed your requested survey and I did mention him by name in my first response. Paul?
No issues with booking, dropping off or picking up. straightforward.
Good professional customer experience
Work carries out as required
It was easy to book my car in for its first service and while I waited on the day of the srvice the staff kept me informed at each stage of the service. Excellent social distancing precautions were in place too for customers in the waiting areas.
Customer communication is prompt and timely.
See above same reasons/answer
Great customer service
Current vehicle serviced by North Oxford for 14 years. Been a customer since the early 1990's. Service has always been very satisfactory.
Easy to arrange the service on a convenient date, good feedback. Thanks to Jenna for going out of her way to arrange to pick up the car at a time when it really helped!
Everything went well thank you
Fast and friendly service. Kept in contact.
Excellent reception and kept updated during the waiting time.
North Oxford Garage epitomise the BMW brand in every way, I can't fault the top level of service provided on each and every visit. They constantly provide professional, friendly and efficient service without fail.
Brilliant service received.
Everything that I requested doing was done, and more.
I am very happy with North Oxford Garage. The only negative (the reason I am not "Completely satisfied") is that it is sometimes difficult to get connected with the service desk. They offer to call back, which is fine, but I am not always available
Dealing with a difficult situation
Kept informed and good customer service practices. The only slight disappointment was the car, internal area could have been cleaned better. . .
Handed them the key, waited an hour and 45 minutes in a warm, clean waiting area and got the car back nice and clean. Gentleman Serving me had a Great attitude
All worked well. Waiting area allowed me to work. All felt COVID safe!
Service completed and telephone call to advise my car was ready for collection earlier than originally advised. Gentleman who looked after me was very efficient, excellent customer service
Helpful advice and courteous service
Service is fast and always great
Excellent customer service.
See comments above
James was attentive and professional.
Was kept informed of the progress of the work, etc.
Tyre installer stayed later to ensure I could get to the garage and have my tyre replaced.
I job was completed and returned at the end I the day.
As per above. Car was also washed and vacuumed at no expense which is a nice touch.
they helpful to me and understand
Level of customer care is second to none
Great communication regarding the process and during the time that my car was being worked on.
Personal service with good communication
Everything about the customer service support is excellent
Safe, fast, reliable service by all staff.
Again all work undertaken exactly as explained in a professional and courteous manner.
Your staff are a credit to the organisation. In particular, Rozeena Ali and David Hook
Collection and delivery good
Sales Product Manager was always very helpful, attentive and prepared to offer a competitive deal to a long term customer of 40 years;
Information proactively provided at each stage and left feeling supported if I needed any further help.
All staff were very helpful and efficient
A positive service just had to return as I collected my car as I drive was in bits but sorted upon return
Clear communication, easy to book and efficient
Professional efficient and friendly staff
Couldn't have asked for more
Kept up to date on progress, car picked up and dropped off plus cleaned to a high standard
Always a clean and welcoming atmosphere, service is always quickly done with minimal waiting around.
I was made to feel welcome and comfortable while my car was having it's MOT.
Could fault the service
Friendly staff - I know I'm in safe hands and so is my car!
I was kept informed of the whole process
Even with the current covid rules in place the service i received was still top notch.
Always a first class service
As above, very helpful sales advisor Jodie
Colin delivered the service I expect to receive from the garage. Thank you.
The service I receive at North Oxford is superb. The staff are always friendly and available to explain things. The new parking layout is much improved. The whole business seems very efficient.
Just love the team at North Oxford. Particularly the receptionists, who really set the positive tone for the whole experience.
Pleasant, courteous & efficient
It's a pleasure to go there, a day out in this lockdown
Sat and waited and the service was carried out quickly
BMW Oxford gives excellent service and I know I can trust the engineers. And the upside is the valeting.
All to time schedule , advised car done so could make way to garage ( as live in next county)
Very satisfied.. all work completed and explained plus the car was washed.
Excellent service from staff. Slight delay on completion of MOT.
Couldn't have asked for a better service throughout. From picking up the car to providing a hire care to the collection service and the repair itself.
No complaints. Good friendly and informative.
Was well looked after by Jodie
I was treated like a long lost friend and was made to feel very welcome despite the dealership being in lockdown. It's 4 stars as the service indicator was not reset. Otherwise, I was very satisfied.
Although the fix was an expensive one, your staff handled everything perfectly and delivered on time. A pleasure to deal with
The whole process from my initial phone call to book the service together with e mail and tel call to confirm the service to go ahead was excellent, ending in the driving away after the service.
Delightful staff member to assist throughout. Friendly and helpful.
I was given a great price for the work carried out.
great personal service. helpful, prompt, clear. Nothing to much trouble.
effectively carried out, good feedback and a clean car!
Timeous and par excellence, maintaining all the Current Covid-19 Pandemic restrictions guidelines.
As above, there was no hassle and the handover was seamless and quick
Everything was very straight forward, signed final paperwork and was out the showroom with the new car within the house
Everything went perfectly.
Kept informed all the way, car delivered early too
Because of COVID everything was very different. BMW made the purchase and delivery of my vehicle one of the smoothest I have ever had .
We're really pleased with the car, and really pleased with the service we received to help us make the decision.
Despite the pandemic the team made the selection and then handover very Covid secure.
Questions always answered by the salesman (Joshua Paul) promptly, comprehensively and intelligently. I was kept fully in touch with the progress of my order and he has continued to answer my questions excellently after I have received my car.
From my initial contact with the new car product consultant Michael Smith the whole process from agreeing the specification to the collection of the new vehicle and return of my lease model went smoothly. I was kept informed at every step of the way
The most unusual car buying experience I have ever had, with most of the discussion conducted at a distance on my very cold driveway. However, the salesman could not have been more helpful under these difficult circumstances.
Overall good experience
Lucy was very helpful pointing out where things were and differences to my last car - an X1
It was a very different experience finding a lease car during the pandemic but with help and advice from Darren Cole, it made the process from start to finish stress free.
Excellant service from Lucy, who answered our questions and kept us in the loop
Given the pandemic environment, I believe the handover was as clean and smooth as it could be.
Attention to detail and personal
The purchase of the car had to be delayed on my part due to a house move and Michael accommodated this delay for me which I really appreciate. Michael also even came in in person to complete the deal as the delivery options did not suit me
The part exchange of my previous car was handled without fuss and the deal I was offered all together on the purchase of the new vehicle met my expectations I have purchased previously with North Oxford BMW and was very pleased on both occasions
Lucy was great to deal with, very thoughtful, and efficient. A pleasure to do business with.
Whilst I hadn't had my existing car for very long, my life changed with a Puppy, so I needed a boot! Alfie was very helpful walking me through the options, choices considerations and he found me the PERFECT car which met my every ask
My emails were always answered swiftly and I was kept up to date all the way through the process
Very well looked after by Rob Ward especially after all the problems caused by the previous sales exec
Great service - especially under the current circumstances.