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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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Everything was handled professionally and effectively
Collection of the car from home and back and the car has been fully cleaned Thank you
The whole experience was good.
Car returned dirty
The three tasks (MOT, brake fluid change and end of warranty inspection) were completed efficiently, despite the disruption due to alterations at the garage, and my loan car was quickly made available.
This Garage has given good service over many years. It's a bit chaotic at the moment, as the Garage is undergoing refurbishment.
Issues dealt with in a timely manner. Not satisfied with ConnectedDrive (notably the navigation updates) but that is no criticism of dealer; it is a BMW issue. Unlikely to renew the ConnectedDrive subscription that expires at the end of the month.
Unacceptable waiting time to book MOT (several weeks), and a further delay for courtesy car (over four weeks). I resorted to a taxis instead. The service advisor said this is a common and on-going problem. If this is the case, do something about it!
Car completed in time and taken through all details of service
Very efficient and very friendly
The staff were efficient and very helpful - especially Matthew
Always easy to work with and everything is explained clearly.
It was very easy and straight forward
Very professional staff kept me informed on my booking a service progress. Good waiting area and refreshment facilities even with the building activities.
My service advisor Mr James Kaye couldn't have been more helpful his customer service was second to none and made my experience at North Oxford bmw very pleasent. I'll be returning here for any further service work that needs carrying out on my car.
because i use twice your service and both time was bad job.
I liked the video of the health check they carried out on our car, and informed of every other procedure
Quick, and lovely hospitality
Even with the building work disruptions, Rozeena was very personable, efficient and dealt with my situation with the minimum of fuss.
A job that should have taken one day has so far taken three, still not completed. Also I have had the expense of hiring a car because BMW didn't have one available for me until a month later!
Had to revisit the dealership after the service due to problems not resolved at first visit. Noticed after original service visit that the on board service log had not been updated. After visit two I noticed that the service had now been logged twice
Friendly staff who look after my car and respect my wishes. I am very fussy about my car so it's nice when my requirements are met.
I always spoke highly of BMW and I have 2 BMWs but I won't be buying another
Recall completed on time and great service team
I cannot recommend North Oxford BMW highly enough, we have bought 3 cars from them, and I have a 100 mile round trip to return for servicing, they are polite, professional and do what they say within the time they say.
I was pleased with the quality of the service and the pleasant reception person. However the dealership is under refurbishment and no provision made to clean the car externally.
i gave a 4 because when i collected my car i asked james who dealt with me about service options on my car and he said he would email me some options/quotes. This has not happened.
work on the building does not helps.
On arriving home I received an e-mail showing an undercar video of an inspection for tyres, brakes, and suspension. I did not authorise that inspection and i am offended that I have been charged for works that i did not require, ask for or want.
Punctual service. Loved the video of under car examination!
Been to. Reading,BMW, Sytner High Wycombe. ,BMW OXFORD NORTH. OXFORD NORTH are the best
the staff were very helpful and very efficient
Yes bmw know what to do
I was told that my car would not be valet due to some construction work at the centre but I voucher would be provide for me to get this done in the future. This voucher was not issued to me
I was able to continue working whilst waiting for my car by using the facilities and good coffee!
Well looked after
Excellent service from Alfie Long
Well, I have clicked on 'Completely Satisfied'! Helpful and courteous staff at all levels. Service speedy + useful detailed video and comments
I have an older car - a 635D E63 - which I never intended to keep for so long. It's a great car but requires specialist input from time to time and some of the service requirements would defeat less competent staff.
Customer service is average. Its just not attentive or authentic - they go through the motions. I phoned reception twice within a 90 min window. not one message passed to the service advisor
good service and helpful
Extremely good support throughout. Knowledgeable with good product advice.
always concern by price but i guess it is valid to everyone. other than this it is very good
There was an issue with how you manage Warranty cover
Rozeena was excellent and given the garage is going through a refurbishment everything went smoothly.
Video of findings and prompt communication very valuable
They carried out the work as stated and on time.
The only thing that could have been more helpful would have been an earlier appointment, otherwise everything was spot on.
The work carried out took a lot longer than I was informed, as I was waiting in the garage this was not a positive experience.
Slightly concerned about the short period of mileage before the next visit
Job completed on time
Car seems to be serviced okay and collection. Service was good. But they were supposed to look at charging cable but failed to do so. Also quite surprised car arrived back at home with no phone call first. Also car came back unwashed
Would have been 5* but for refurbishment work, the staff member overseeing my service and MOT worked hard to accommodate my needs.
Service department advisor - James I think - kept me updated with service and MOT progress during the day. Very happy with level of customer service.
Really good service keeping me informed at every stage. Not 5 stars due to mega works to modernise the garage and showroom but they are trying very hard to minimise disruption and return to their normal excellent customer service
My point of contact was very friendly, efficient and engaging. Makes the experience a good one.
Was not aware that the car was eight months old when I bought it (for the purpose of servicing), so my first '20,000 mile service' became due at about 11 or 12,000 miles. Very disappointing.
I was very satisfied
Dealt with pleasantly and efficiently
Knowing that the gearbox issue wasn't sorted under warranty first time and then being charged to do exactly the same work again was very disappointing. Also knowing that the issue still exists and will return is incredibly frustrating.
I have made a request/complaint re problems with my brakes on my M2...still awaiting a response
We arrived 45 minutes early and we were seen and dealt with within 5 minutes
I believe it's a condition of the HP agreement to come back to BMW for servicing. It was overpriced by around 45% and it didn't even get the free car clean that others seemed to get!
Great service and support
Everything was organised and completed on time. I asked for a courtesy manual car and was duly obliged.
Efficient and polite staff. Good service and good quality courtesy car.
Greeted well and the team ensured I was seen quickly to book the car in.
Excellent service. Booked my car in for a checkup and supplied a sore car swiftly.
I was told that you would have my car, for a fairly basic inspection and brake fluid change, from 8.30-10.00. I had other commitments. I had to
Very pleased with service and friendly helpful attitude - full marks when new facility operational
Pricing for 4 new tyres was £300 more expensive than online. Ridiculous over pricing. However, replacing brake pads and discs was evenly priced to a BMW specialist.
Got me back on the road with minimal fuss and in a couple of hours.
just joined North Oxford. So far service has been very good
Lucy explained everything very clearly and answered my questions knowledgeably. The car is running beautifully.
My needs were met cost effectively. It took longer than hoped but his was down to a sensor needed to be ordered in.
Why not, excellent service, excellent people always willing to help........first class
Exactly the quoted price, video clip describing what was done, plus a very clear personal explanation from the agent, and even a voucher for a future car valeting because of the works underway.
Because they are very helpful and plight.
Under promised, over-delivered
During the service a fault was located with the air conditioner and a survey showed a replacement was needed. Job done quickly without fuss
I was told the Tyre could be changed around 8.30 - I left at 10.00
nobody contacted me about parts I want to order
Same reason as stated previously.
I have had a fault with one of my BMW's for over 6 months which was introduced by a so called software upgrade but has resulted in a loss of functionality! BMW have written to me to advise that this fault is a know issue and is in the process
They helped, were courteous throughout. Called to remind and helped on day brilliantly even when faced with a dealership rebuild.
People were very friendly; despite the refurbishment works, the waiting area was comfortable with coffee available. The work was completed in good time, along with a thorough check of the car.
However please be aware that it was your Mini site at Long Hanborough who kindly acted very quickly to resolve my fault which was very impressive as I just turned up after my car went into reduced power mode on my way home on the M40
The level of care used on my car was excellent, and thank you to Jonny good the service manager for taking the time to come and explain everything to me. In my eyes he has gone above and beyond.
everything carried out as promised
We were not told until the morning we brought the car in for inspection that, if a fault was found, you might need to keep the car until the following day. This caused some inconvenience which could have been avoided if we had been warned in advance.
All well.friendly staff
Didn't clean the car. I asked to look at changing the cracked seat badges and they never got back to me. I would expect a courtesy car or pick up for a £1200 service.
fixed the issues
From the moment Rozeena Ali took my keys, she was very professional in that she was continually calling me with updates throughout the day and was courteous and very knowledgeable as well.
Despite the wheels being balanced noises, though slightly different, are still apparent. More investigation is required. Apparently, no rolling road available as major refurbishment work is currently underway at North Oxford Garage.
Especially given all of the disruption due to all of the building work that is ongoing
although a busy environment very helpfull staff
The scheduled service was carried out satisfactorily, but there is an unresolved problem with the covers to the front seat runners. I was told that new covers would be ordered, but I haven't received any communication since.
Service completed within specified time
I was a little disappointed that my car was not washed and hoovered but I understood that this was because of the building works. Hopefully all customers will receive a free wash and hoover at a later stage.
Car was returned for a reversing camera fault - proven by a video showing the fault. Car returned no fault found - within a day or two the car is once again showing the same fault.
Very helpful throughout, from calling to book my car in to taking it home afterwards
Service was completed quickly and efficiently
Car collected and returned for service. Shame there is no car washing for customers at present.
Because it is true - not only for the reasons given above but also because your staff are always helpful and courteous.
Quality of service overall, would have been five if the origins work on my tail gate catch had bern successful first time round and not necessitated a further visit
For the amount I paid for my service I would expect to have my car washed when it was returned. It wasn't and that was very disappointing
The Appointment was booked online - no call prior to the appointment was received. When entering i was advised that there should have been a call, there was a possibility i may have to leave the car.
Issues understood and resolved
Problem resolved and good communication from Rozeena.
The guys were very helpful
No problems booking service; work required was done quickly and very timely contact to collect car. This despite major renovation project at dealership.
Great staff in and out with in an hour job compleat
All arrangements were easy and efficient. The only problem was that my key was lost as the pin number for the key fob was not working. This meant a delay in returning my car to me, however the issue was well managed.
They tried to help with all my issues and carried out the service well. Looked after during the wait.
Despite the obvious difficult conditions due to building work, staff managed to give a friendly and very efficient speedy service.
They got the new part that day and fitted it. They ran me home and arranged to collect me the next morning to take me back to the garage to collect the car.
Excellent considering all the building work, once all done will be a full mark. Shame you can't manage the vehicle cleaning still as its not the same but not a complaint
Good job done - and care taken with my new car
Efficient staff. Showroom looks awful and I'm sure a better temporary set up could be achieved- even if you just added some modesty screens. That said - it's not the staffs fault.
Service and attention provided by Matt Foley was outstanding - excellent customer skills.
Was due to recall! And didn't even get A clean a valeted car back
Prompt, Efficient and courteous
Current refurbishment was the only downside, however that was understood and known about in advance
Continuous communication, flexibility and actions above and beyond
Excellent 1:1 service from James Young. Fitted my car in quickly for it's recall work. Super communication - checking the day before if I was still attending Good communication on the day whilst I was working at the hotel across the road
Could not ask for more. Delighted with courtesy car which was very helpful. Thank you again ( I never award 5 stars or completely satisfied for anything unless it is truly exceptional).
Car wash not available. Although dash indicated low tyre pressure nothing was done to the tyre.
The staff are smartly dressed, knowledgeable and friendly. They allow time for questions and try very hard to sort out the best for their customer
I was told 2 hours but it was over 3" .i was given no info about how the car was and it was returned to me dirty.
Unfortunately the car wash was out of use; it is always nice to have the car washed and hoovered before return.
Lucy Johnson was outstanding; keeping me informed of the delivery progress right through your the process. She is very efficient and very professional.
Service with a smile! Thanks to Jenna
Friendly staff. Helpful and taking time to explain about my car.
Same than above comments
Never again, also when my lease car finishes I will go somewhere so I am treated like a customer
Given the use of loan cars until my car arrived.
Good personnel took great care
Completely satisfied but perhaps the only comment I would make is that it would be useful to know that a tracker would possible required as I would have contacted my insurer earlier and got it all sorted before I picked up the car.
Very attentive staff, tailored to my requirements. Haydn was great - I wanted a speedy pick up of my new car and was able to do a lot of the documentation before collection which meant it took very little time in the centre on the day of pick up.
We have always had the same high standard over the many years we have purchased cars from North Oxford.
The car is splendid and as stated all the transaction completed in a few hours.
I just love my new car and Lucy (the sales person) made it enjoyable and fun.
Agreeing the sale was relaxed and friendly (a pressurised environment was not created) and then pre-delivery to post-delivery service has been excellent (incl. frequent calls to ensure all was ok)
Lucy was fantastic! After the test drive, i went through the spec and build that i wanted, Lucy explained that it might be a factory order but then found one pre-built that could be delivered a lot faster and kept me in the loop the whole time.
let down by reluctance of the accounts department to return my deposit promptly, after quite a few promps from me . As usual, take my depoist in a few moments, slow in returning. Just no excuse so do not even try..
But you should supply the car with a full tank of fuel.
Joshua Paul was an excellent salesman
Sales experience was excellent and provided by skilled and helpful team, who were able to answer all questions and find the right car for me and my family.
Went through everything on the car, and helped me set everything up.
The only problem I had was the in car camera ACE2.0 where we had a technical problem and the team were baffled of what was wrong as this is a new product- however the technical problem was soon resolved. Everything else was absolutely fine