Loading...

About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

Show me

0 items found Done

Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Richard Berry

Head of Business

David Ayris

Corporate
  • Department Corporate

Marcus Elliot

Corporate Manager
  • Department Corporate

James Alder

New BMW Sales Manager
  • Department Sales

Paul Smith

New BMW Sales Manager
  • Department Sales

Duncan Mew

Used BMW Sales Manager
  • Department Sales

Simon Faulkner-Barrett

Used BMW Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Service

John Masters

Parts Manager
  • Department Parts

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service generally good, but on this occasion I was left for an unacceptable time (25+ mins) after my car had been serviced and was ready (… could see it parked on the forecourt ..) to being called forward to settle my account and drive away.

Service

All very efficient

Service

good price and quick

Service

Adam on the service is Excellent at his job,genuine when dealing with customers and taking the time to explain the BMW product to customers

Service

I am pleased to say that whether it is for a service or repair it has been dealt with to my satisfaction.

Service

The staff were very helpful at North Oxford Garage, particularly in dealing with Head Office about my complaint about the faulty gearbox. I was particularly impressed with Jamie Herbert in the Service Dept, Alistair was also v helpful.

Service

great service form start to finish even though i have a old bmw

Service

Car was cleaned after service. Courtesy car arranged for me according to the type of car I like.

Service

proactive in getting back to me.

Service

As above, as well as a thorough service, a breakdown of costs and a reasonable price.

Service

All went to plan - no complaints

Service

I had to call repeatedly to get connected to the service desk. Twice I called and was told someone would call me back but they did not. Once at the dealership updates were infrequent and I ended up waiting 1 hour longer than forecast.

Service

An outstanding customer experience.

Service

Takes forever to get through on the telephone, forever being out on hold. This is my second BMW and love the car but the service at Oxford is never good.

Service

Actual work cannot be faulted, but the cost for oil and filter is somewhat ridiculous at 374 pounds. Also, I do not need a video and commentary which is obviously only adding cost due to additional time. Cost is embarrassingly high!

Service

Since first being a customer many years ago the service has always been very very good

Service

Service carried out swiftly and efficiently, with regular updates on progress

Service

process explained and costed throughout

Service

All painless. Disappointed to find that the car requires a further service after about 1500 miles

Service

Fantastic service 10/10

Service
Wow! Thank you for the lovely feedback and we look forward to welcoming you back soon. Richard Berry - Head of Business

The final result was good. However, the initial enquiry by email was not answered at all ("we don't look at emails") and there was no telephone response at all on a Saturday morning.

Service

Great video to show what was being done, very friendly person Jamie at the service desk.

Service
Thank you very much for the great feedback, we do appreciate it and love the fact that you like the video. Look forward to welcoming you back soon. Richard Berry - Head of Business

Very attentive and ensure everything was to my satisfaction.

Service
Thank you very much. Richard Berry - Head of Business

the bloke that came out to pick up my car was very good, first class service

Service
Thank you for the wonderful feedback, we really appreciate you taking the time to respond. Richard Berry - Head of Business

they put the tire on the wrong wheel and it ended up wasting two days for the mistake.

Service

Friendly staff

Service
Thank you for the positive feedback, we do appreciate it. Richard Berry - Head of Business

I felt that my custom mattered.

Service
Your custom is very important to us and it is gratifying to read that we have got it right. Thank you for your lovely comments and we look forward to welcoming you back soon. Richard Berry - Head of Business

Highly efficient in all aspects

Service
Many thanks for your great feedback, we do appreciate it. Richard Berry - Head of Business

The staff is very friendly and helpful to the customer

Service
Thank you very much for the lovely feedback. Richard Berry - Head of Business

It was everything I expected.

Service
Thank you for the great feedback and look forward to welcoming you back soon. Richard Berry - Head of Business

Very friendly, everything was completed & team very helpful.

Service
Thank you for the lovely feedback, especially regarding the team here, we aim to please. Richard Berry - Head of Business

The problem I brought the car in with was resolved, & a recall replacement of a small component carried out at same time. Helpful reminders about brake pads & tyre treads, with v clear indications of likely mileage. V useful video + f2f explanation.

Service
Perfect service! Thank you for the lovely feedback. Richard Berry - Head of Business

Good car, good aftersales service but not a score of 10 because the car has had to have the same part (top of front suspension) replaced three tmes now under warranty, and will likely need the same when out of warranty. This points to a design flaw..

Service

Warranty issues was resolved quickly

Service

It all worked fine.

Service

First class service door to door. Car picked up and delivered back on time and cleaned immaculately.

Service

Repairs were completed efficiently and to a high standard.

Service

It took 45 minutes to book my car in and one of the problems it went in for remains unresolved. Communication with the service centre has been patchy.

Service

No problems kept in formed throughout answered my questions

Service

Very good. Extremely well mannered and personable staff throughout.

Service

First class Garage that looks after its customers.

Service

Good customer service where nothing is too much trouble.

Service

good service

Service

Everything went really well. I was kept informed and the car was collected and returned promptly. The collection and delivery staff were very polite and helpful.

Service

Adam and the team looked after me perfectly - correcting the information held on file since buying the vehicle and adding a personalised registration. He went through the immediate service requirements and promised to check the state of wear overall.

Service

Good service recovery by Adam the M series service advisor... saw him the day after my service and mentioned about the service history not being added. He took my car and personally saw to it that it was updated immediately.

Service

i took it in because the computer said there was a problem with the firing wire on the positive side i had a airbag and seatbelt light l on i also had a amber warning light on for break service which had already been renewed i paid 86 pounds for

Service

This will be the first time I have not given full marks, because whilst I appreciate that my car was given a courtesy clean it was not quite up to your immaculate high standard. Sorry!

Service

You did a good job but for wiping out my saved radio stations.

Service

As usual the wait to see someone when dropping your car off for a service is far too long. I don’t think I’ve ever waited less than 20 minutes, and at most have waited near an hour

Service

Because I receive excellent service

Service

The staff are wonderful at North Oxford, helpful, responsive, no problem at all there.

Service

The Service Adviser was on the phone when I arrived.. I don't think he was told that I was waiting. 3/4 magazines later he finished his call and then started work on his computer. I had to ask him if he had my papers. He eventually found them.

Service

There customer service is spot on, communication cannot be faulted and they genuinely care that u have an issue and go to all the lengths to sort it

Service

110% satisfied

Service

The gentleman that attended to me was very helpful and for that reason I will give the overall score of 5

Service

Very good service.

Service

As I say, I was disappointed the Adblue level - which did need topping up - wasn't done on the service visit.

Service

Service representative was very polite and professional.

Service

Lucy was excellent.

Service

Polite efficient service always.

Service

Didn’t expect to be charged 65 pounds for clearing a blockage in windscreen washer filters on a car less than two years old - seems more of a design fault than ‘wear and tear.’

Service

Car serviced on time including brakes

Service

End of warranty check and MOT. Had 2 rear damaged tyres and although North Oxford replacements were very expensive they matched the price, very astisfied with this.

Service

Everything appeared OK