What to expect when visiting.

13/01/2021

What to expect when visiting.

13/01/2021

What to expect when visiting for service or repair work:


Our service department remains fully open to provide maintenance and bodyshop work to all our customers. To allow us to manage the number of customers within our retail centre, we would advise that where possible all customers pre-book an appointment to avoid unexpected wait times.


If you have chosen to visit us for a drop off or waiting appointment, there are some important guidelines to follow:


Wear a face covering when inside our retail centre at all times. If your personal circumstances exempt you from wearing a face covering, please let a member of our retail centre know on arrival.

Sanitise your hands on arrival at our sanitising station next to reception.

Maintain a strict 2 metre distance between our colleagues and other customers within our retail centre.

Follow the one way system, clearly signposted when entering and exiting the building.

Please adhere to our strict no handshake policy.


If you prefer to have your vehicle collected and returned to you when service work is complete, we are able to collect and return your vehicle from a work or home address within a 15 mile radius of our retailer, this service is chargeable at a cost of £20 per vehicle. 

 

What happens to your vehicle during and after service or repair work is carried out?


All customer vehicles will be fully sanitised with protective covers used throughout.


Your vehicle key will be sanitised before being returned to you.


Our complimentary wash and vac service is available on request for customers who have booked a waiting appointment. We have currently chosen not to carry out this complimentary service, unless requested by the customer to get you away quicker and reduce the wait time inside our retail centre. Please let a member of our service team know if you would like your vehicle to receive a complimentary wash and vac whilst you wait.


Please be assured that vehicles that do not receive a complimentary wash and vac are handled by our technicians using the relevant protective covers before any work is carried out.


What to expect when click & collecting a New or Approved Used vehicle:


Paperwork for your new vehicle will be completed electronically or over the phone, ahead of your visit with a member of our sales team. A comprehensive run through including functions and safe use of your new vehicle will also be carried out ahead of your collection, over phone or via video call with our Product Specialists.


When you arrive at our retail centre, please call 01604 232000 or email BMWManagerWollaston@williammorgangroup.co.uk to confirm your arrival with our vehicle handover team. To limit your interaction with our Handover Specialists, any communication needed before collecting your new vehicle will be done over the telephone.


You will be greeted outside by one of our Handover Specialists and directed to either our indoor or outdoor handover bay. The entrance to our indoor handover bay is from the car park there is no access to or from the showroom.


If your vehicle handover has been arranged inside our handover bay, only one person will be allowed inside the handover bay with the Handover Specialist at once.

All our Handover Specialists will wear face covering when interacting with customer whether they are indoors or outside.


If you have a part-exchange, a member of the sales team will re-appraise your car after directing you to a dedicated waiting area. Please apply disinfectant gel at the hand sanitising station when entering the waiting area and follow any instructional signs, maintaining the recommended two metre distance between yourself and the Handover Specialist.


All Click & Collect Handovers will come with the offer of a post-collection digital handover, which can be arranged at a time of your choosing across any of the following platforms; Zoom, FaceTime and Skype so that we can answer more detailed questions around the features of your car.


Ahead of your visit, your vehicle and vehicle key will be fully valeted and sanitised ready you to drive away your new car.