"Very helpful. Understood what we were looking for and that we had already done extensive research. Kept us fully informed on progress of our order and pulled out the stops to resolve issues and mitigate delays."

"Brilliant customer service, only reason didn't score 5.0 because the car was delivered over a week before I could take delivery of it as the dealership was so busy."

"4th car from this dealer and the service is first class. James Alder is a credit to the brand and the dealership"

"It is a pleasure to visit North Oxford Garage"

"No problems in this area at all,in fact car came through earlier than I expected, very pleased."

"Excellent service from our salesman James"

"From the time that we approached North Oxford Garage their help and assistance has been given in a friendly maner. It's been a very positive experience."

"I was planning on buying another Lexus until I walked into BMW Oxford and met Donna, who was so professional and efficient. The car took a little longer than expected but well worth the wait"

"Comunication , and updates on my new cars progress from ordering to delivery was exceptional ."

"Donna was fabulous and had magnificent product knowledge."

"Can't praise North Oxford BMW enough. I have had several cars from them and the service was excellent as always."

"They are the best garage I deal with I do buy cars for my company"

"Very satisfied with car salesman PAUL SMITH"

"My experience during the sales and delivery process for my new car from North Oxford Garage was exceptional. Compared with disappointment another local dealer I've used before, this couldn't be faulted. Outstanding service from Donna Billington."

"I was treat with great courtesy throughout the whole experience."

"I receiver a first rate service from North Oxford, very different than 2 other dealers I visited. Michael Smith was absolutely first class"

"Waiting time was 9 months"

"Did not reset service due indicator, another visit"

"they make it a pleasure to visit."

"It was brilliant."

"EXCELLENT"

"Very well looked after both personally in terms of satisfactory service."

"Professional dealership support a superb brand."

"Issue not resolved."

"service not completed in forecast time nearly 1 hour late"

"Dealership was really good"

"It took to long for back brake discs and brake pads. which took 4.0 hours. I would recommend them but they are not quick."

"The coffee was great.The service was great."

"It was collected on time and delivered back on time.Great communication from the dealership."

"My trip for the service was unnecessary, a result of the service indicator in my car being set incorrectly on my last visit to the garage."

"I was disappointed by the arrangemnet of a lift. Which was arranged at the booking time. I was kept waiting. Lack of communication throughout.Not a very good explanation by the service advisor. The young man that gave me a lift was very informative."

"A free courtesey would have been nice."

"customer service at this dealership is excellent over 10 year experience. On this occasion two cars needed to be returned this was dealt with in a satsifactory manner. work completed satisfactorily."

"They did not stamp my service book."

"There was an item on the bill which came as a surprise a 'Standard Service Charge' of which I was was notified when discussing the the work prior to making an appt."

"This dealership has an excellent and very friendly coffee bar, long may it continue"

"Staff are good, tv is noisy in waiting area"

"I needed a rear sensor replaced it took 3 visits one because the sensor was the wrong colour."

"I live 25 miles away from the dealership and had the MOT done locally, the emission test failed so I rang the dealer to explain, they said to take the car in. The car passed the emission test ."

"No issues"

"The Staff are very helpful."

"Good staff, great coffee, flexible on pick up times."

"Very helpful."

"They were very friendly. It was excellent. It always is."

"I was told the work would take 1 hour it did not."

"The service was extremely good and efficient."

"Had a run flat tyre replaced. Although I can understand the benefits, Imust admit caused a bit of inconvenience as had to order tyre and visit twice"

"my car has never been cleaned form the inside. Some service actions are overpriced."

"Good facilities, no issues at all"

"Friendly, efficient, knowledgeable staff."

"my emergency problem was dealt with quickly and efficiently"

"Very good"

"The engine problem hasn't been rectified yet."

"They're all very good."

"They looked after me."

"I had a missing bolt on windscreen wiper I was very surprised to be charged so much for this to be replaced."

"They will always do anything you ask."

"the service was good"

"Previously I have been extremely satisfied but this time I was disappointed as I was not informed prior to some minor works being carried out"

"Booking in, welcome completion of work initially appeared fine. After driving some miles the hand brake problem is still present."

"There very good."

"Couteous, polite, informative staff. Pleasant reception waiting area, high level of expertise experience."

"The courtesy and care shown by everyone at North Oxford Garage could not be improved upon. It is always a pleasure to bring my car in to be serviced."

"Staff try their best."

"I enjoyed the normal quality North Oxford Service."

"Always great Love the coffee bar"

"Colin Osborne is an asset to your company."

"Service completed during time stated when I booked the car in. Comfortable area to wait with refreshments. Friendly, efficient staff."

"Was told when I booked the appointment that the work would take no more than 30 mins, actually took 2 1 2 hours"

"the rectification of the coolant took a lot longer than expected and the air conditioning was affected when the coolant leak was being fixed . so the vehicle had to go back for the aricondtioning to be sorted out"

"Very helpful courteous staff. Clean comfortable waiting area. Always kept informed of progress on my car."

"They were friendly they accommodating me at short notice. They didn¿t leave me hanging around very friendly."

"Exceptional service by dedicated and friendly staff, who always give of their best."

"I was there for nearly two hours no communication untill the last 5 minutes of the experience. Rather disappointed to be just given the keys and told it was ready."

"they were perfect... Tim Harris the service manager and Stuart Carnegie head of Sales have been brilliant with the help they have given"

"Ordered the wrong replacement vent part."

"The dealership were brilliant I had use of a courtesy car, the service was done quickly and cost nothing per the package I bought with the car excellent"

"no problems"

"Wasnt called when buckled wheel replaced, hence delay"

"It was everything I expected."

"I was happy that the problem was eventually sorted but not that I had to return with the vehicle to get it fixed."

"I was waiting at the dealer's but after a while the young lady told me that the brake check would make the visit longer than I had thought. I was offered a courtesy car free of charge for the rest of the day. I very gratefully accepted the offer."

"The service was good, but I was disappointed not to be told that I might need to reset the puncture warning later that day. A repeat of the warning meant that I had to travel 50 miles home at 50mph and re visit the following day, losing more time."

"Had to wait longer than expected with no information"

"very courteous and informing"

"The service is excellent everytime."

"I always get very good service."

"Came in for a test drive of new 320d only offered a brief 10 mile hop."

"I have used this dealership for a considerable number of years and have always found the staff to be polite, helpful and friendly. All work carried out on my car has been to good standards."

"quick service and clear answers"

"great service from a great team of people, particularly Mr David Smith"

"great service as ever..."

"North Oxford garage are the best I have ever experienced. They are one of the reasons I continue to buy from this dealer"

"Extremely expensive, but the quality of work is good."

"always very helpful and can't do enough for you."

"The work was done well but a little pricey."

"very friendly and courteousservice was fast and efficient could offer test drives while at dealer"

"I took the car in for a service and the concentration of the coolant in the car was only protected to -3 it really annoyed me that i was driving around this winter with it like that, i have only just found out about it and i have sorted it."

"there may be issue related to the service that has not been dealt with."

"BMW Dealerships charge more for their service."

"The dealer is very good at servicing my car and returning it nice and clean"

"Overall this is one of the best BMW Dealerships i have been to. Their service is very good, hence 4.5 score. To be perfect I would improve 1.Quality of car cleaning. 2.Friendliness of staff. They are very competent but not very warm."

"They did not top the oil up in the car."

"I cannot stress how high regard I hold North Oxford. I have both my car and bike from them and travel for their service despite having other BMW garages closer to me."

"they did not wash or hoover car when returning it,like they do normally"

"excellent service provided I would reccomend to anybody"