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About North Oxford

We are the authorised BMW Retailer in Oxford. For all your BMW needs contact us today.

Latest News & Events

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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TEAM OF EXPERTS BRING OLD FORD CORTINA BACK TO LIFE FOR CHARITY

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Fixed price servicing

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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The new BMW X2

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We've raised over £1000 for Sobell House

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Tyre Safety

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Oxford Half Marathon

We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Impress with the new BMW Shadow Edition

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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BMW Summer Event

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Enjoy £1,000 from North Oxford BMW

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North Oxford Garage Refurbishment

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Meet the team

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Richard Berry

Head of Business

Jonathan Martin

Group Vehicle Stock and Buying Manager

Matthew Wilson

Group Financial Controller

Nick Tanney

New Car Sales Manager
  • Department Sales

Duncan Mew

Used Car Sales Manager
  • Department Sales

Alistair Lord

Service Manager
  • Department Aftersales

Adam Hitchcox

Service Manager
  • Department Aftersales

Philip Keyte

Service Manager
  • Department Aftersales

John Masters

Parts Manager
  • Department Aftersales

Andy Milligan

BMWi Brand Manager
  • Department Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No car wash available

Service

Due to the refurb work the MOT was actually done off site. I'd had an email with a MOT discount, but could only use that if I took the car to North Oxford, for someone else to then drive it back to Kidlington to have the MOT done. Quite Odd.

Service

Car service done , and finished on time

Service

Helpful

Service

I have been a customer for 15yrs and I give loyalty when it is deserved

Service

LUCY HAS BEEN DEALING WITH THE PURCHASE OF MY NEW CAR FOR ME, AND SINCE PLACING THE ORDER IN MARCH SHE HAS KEPT ME REGULARLY UPDATED, AND NOTHING HAS BEEN TOO MUCH TROUBLE FOR HER. IT WAS A PLEASURE WORKING WITH HER TOWARDS THE DELIVERY OF MY CAR

Service

Did everything that was on the tin

Service

Done quickly

Service

Great service

Service

Arrangements worked as well as we could reasonably expect, particularly within your re-development programme.

Service

Apparently my car had done '7' miles over the mileage allowance, which meant that would have to pay for the full service - I was really annoyed about this, due to a number of reasons - but not enough character space to advise why!

Service

everything was done as agreed and car was available on time

Service

every thing went smoothly

Service

A good service experience, efficient and well managed.

Service

Having booked a service and MOT at least 4 weeks in advance I had to make the call the day before the service was due to ensure everything was ok and to ask what time the car would be picked up. I was told someone would call me back - they didn't.

Service

Couldn't get a courtesy car when booking for a service a month in advance, yet others were being offered one for a service due the next day. I even saw some being offered one unexpectedly when leaving theirs. I had to wait 3hrs for mine to be service

Service

Satisfied once service was able to go ahead but wait to be booked in was too long. Again, room for improvement

Service

Picked up car at a convenient time and returned when completed

Service

The staff were fantastic, I got an appointment on the day and they fixed the issue straight away.

Service

The assistance given after our puncture on the way to Oxford on a Friday and the fitting of a new tyre on Saturday was exceptional. Service reception also first class.

Service

Advised on work and cost before carrying out

Service

They went out of their way to solve problems and make the experience positive

Service

The service was carried out okay however, the dealership is utter chaos during their rebuild process, so even just finding somewhere to park is difficult and the waiting area is pretty grim at the moment.

Service

I was very well looked after by Andy Milligan and his team.

Service

Did exactly as asked

Service

From booking in with Colin Osborn, a real asset to the company, to the service, MOT and advice from Chris on my recently fitted

Service

The service was efficient.

Service

Car not cleaned during service. Garage under renovation, extremely difficult to park there, confusing signs meant I went to the wrong location.

Service

Good service but on this occasion my car has not been valeted after the service which was expected as it has always been the case and a bit disappointing on this occasion, also 1 issue on my car was meant to be fixed , still an issue

Service

Excellent reception but underwhelming service care

Service

Just so good, kept me informed, knowledgable and just the right level of attention

Service

They responded quickly to the problem ensuring it was repaired before th warranty ran out, but it took 2 days to repair bot the one day estimate

Service

The people at North Oxford are excellent.

Service

I was seen to straight away and the service was completed within the estimated time.

Service

Perfect

Service

expensive but job done well. Craig Parkin was excellent as Service Advisor. Kept me informed and even managed to bring the work forward by over a week due to the noise from the bearing becoming unbearable (see what I did there?).

Service

Car was not washed or valeted despite having it 24 hours. Service quote was £600 which included a vehicle check. When invoice given vehicle check was free and micro filter had been changed/added again after only 6 months of last one being changed.

Service

I have been dealing with BMW Oxford for 18 years and apart for the odd hiccup have been well satisfied. The service I received on my last visit was exemplary

Service

My car was serviced in a timely manner, I was informed promptly when it was ready and a courtesy car was provided.

Service

easy to book, friendly, prompt, phone call to let me know all ok. given current refurbishment doing a really great job. would have preferred to wait as only MOT - but recognise not possible

Service

Generally efficient

Service

First rate customer service from the staff, especially Adrian Earp from who this is the second car I have purchased.

Service

MOT not available at the moment.

Service

No problems at all despite extensive building work.

Service

Had to wait quite a while to book in. Not really explained about refurb works and inconvenience. Seems to be more inconvenient for staff than me.

Service

Always exceed my expectations

Service

My service advisor told me that there had been an unforeseen accident during my vehicle's service. He ordered new part, arranged for a courtesy car and kept me fully informed of progress. He came with a solution.

Service

Prompt completion of the job.

Service

On the whole, good customer service

Service

The lady who looked after me was efficient and friendly and did what she said. Courtesy car was good. However the building seems to be in constant re-modelling and no attempt to clean vehicle inside or out.

Service

I was given a quote for a new tyre when I was overseas and was shocked to find I have paid £50 more than alternate tyre suppliers

Service

straight forward in job done out

Service

Ali and Jenna really did go the extra mile when many would have simply said

Service

Car fixed and update given

Service

I left my car 8 am and got back 6 pm. No phone calls to inform me what's going on then I call the BMW and then I push them to get quicker. The high st. Garage is better than BMW

Service

Service was excellent and the advisor I dealt with MS Rowena Ali was especially so.

Service

As before, no negatives. Gareth, the salesman who sold me my car, made a point of coming over to say hello when I collected following a service and accompanied me back to my car. Whenever I have contact with him, he always goes the extra mile.

Service

Friendly and efficient

Service

I gave this answer because of the how much i was charged by the tyres and how the outsider mot failed the car which cost me more than i expected. The customer service in the waiting area and front desk is what gave the two stars.

Service

No fault was found yet previouse day it tò 10 attempts to start the car

Service

All went as planned

Service

Neither impressed or disappointed

Service

Car was not washed before being returned. Cost of engine oil was ridiculous. Staff were superb and collected/dropped off the car.

Service

No clear signage outside during the building works as to where to go for service. No clarity about who is dealing with service issues. Took 90 minutes to change 4 wheels. No car cleaning service available so I was given filthy wheels out of storage

Service

Excellent customer service by Jamie

Service

Second to none

Service

Construction work at the garage meant some regular services were not available- car wash and valet

Service

As above.... building work going on... was not mentioned at time of booking..

Service

My experience on day of Service was not good but I had 4 new tyres fitted and twice had to return to BMW because one tyre deflated. I then got better service from Adam who was efficient.

Service

We have had no complaints with North Oxford Garage for over 50 years and hold them in the highest regard. BMW is receiving bad publicity by reluctance to recall defective cars and introducing non essential electronics which are proving unreliable.

Service

Oil service price indicated when booking online, not the price charged. Car not washed. Slight disagreement , on previously discused pick up time.

Service

No car wash this time! Tut tut.

Service

Had to wait 4 weeks for an appointment and even then no courtesy car available. It took 3 visits and ultimately 6 weeks to fix the car and we were left without a car for some time.

Service

Took too long to book. Unable to clean car due to building works.

Service

Refer to previous answer

Service

Generally good. There was some mix up caused by the building works.

Service

Lucy kept me informed on progress throughout (you had to keep the car for a few days).

Service

Friendly, efficient, knowledgable

Service

Car was repaired although I had to rebook and organise my own transport in a faulty car as it couldn't be organised immediately.

Service

Job completed

Service

Forecourt was in a shocking state. No parking / anywhere to leave car. Was told costs would be covered in service pack when booked the car in but then asked to pay when collecting the car. Fix on parking light worked for a few days then went wrong a

Service

Always helpful especially Lucy

Service

Everything very good.

Service

Price as quoted and good service

Service

Service was to the standard expected. The ongoing building refurbishment works made the waiting area less than ideal

Service

My car hadn't done many miles which bmw were confused about,Why it needed a service then they found out it was a pre reg which I was unaware of. told a day before my service that it wouldn't be washed because of renovations.which was part of my Plan

Service

Went the extra mile to collect my car for Service

Service

Staff very helpful and courteous

Service

...

Service

Only one thing, they forgot to reset service reminder

Service

Just the annoying building work, and no free wash. 4. 8 still pretty good ;)

Service

Not as good as it was - can't get my name right, mucked about when they could do car. Good people, but not what it was. Service itself was fine.

Service

They very kindly gave me a lift home and came to collect me when my car was ready as they did not have a courtesy car. The faults appear to have been rectified the same day which was great. Hopefully the faults will remain solved and not return.

Service

As above. I had to call them all the time, never called back when they said they would, no excuse for simple mistakes like this.

Service

Looked after during my visit. Work completed within the time frame given

Service

See above. I hope this is just a problem with North Oxford BMW- if it's general, you should be worried.

Service

Ok despite rebuilding

Service

Kept me well informed. Usually put vehicle through car wash

Service

Great customer interaction

Service

The problem with my car was fixed faster then I thought it would take.

Service

As above

Service

Due to the update work being done on the facility there was a lack of valet capability and some of the work had to be done off-site.

Service

Thanks to Ben and the team who efficiently dealt with the sale. Thanks to the car team that sorted my issue within an hour

Service

Kept informed of what was wrong with vehicle

Service

BMW met all of my expectations as a quality car manufacturer and service centre

Service

Friendly helpful service from all at Oxford North.

Service

Superb customer service

Service

Lucy Johnson was friendly and helpful, and kept us informed as to the progress of the car right through the process. well done Lucy.

Sales

Chris Bidwell did a first class job at all times during the purchase of my new car.

Sales

Joshua was excellent.

Sales

Appointment arranged to suit my limited availability despite sales person having to change their day off. Kept informed about the delay in delivery. Delay was hard to understand as car was in the country but somehow couldn't be delivered.

Sales

Alfie was brilliant during both the purchase and the handover of my car... even in the pouring rain!

Sales

Adrian was fantastic. Knowledgable, friendly and genuine. The whole experience was great.

Sales

The sales advisor Adrian Earp was excellent making the whole process seemless

Sales

As I mentioned previously the service from Adrian was excellent but the showroom didn't have much choice for me to look at

Sales

I cannot find a fault with my experience throughout the time I was at the BMW centre.

Sales

Josh knew when I was coming,was ready to do the hand over and explained everything to me, very patiently!

Sales

Delivered to house

Sales

Very satisfied as the sales person kept us informed throughout and was able to answer tall questions. The only disappointment was that the cat waited several days at the port before being shipped to England.

Sales

I couldn't believe how smooth it all went, how quick and completely professional my sales lady was (Lucy Johnson) also very friendly and hands on therough the whole process, any questions were answered immediately. 5 stars!!

Sales

Nice people to do business with. Even had my car waiting outside the front entrance so I could review it prior to driving away. Very courteous and highly professional staff who took the trouble to explain some technical points.

Sales

As it has been for the last 2 plus years of dealing with this garage the service is excellent. The salesman Matt Eade dealt with me in a very courteous manor and other staff l had met previously helped to assist with my choice this time WELL DONE ALL

Sales

Great service from the sales team especially Joshua Paul

Sales

Having been told to pay by cheque it turns out that it takes 10 days to clear (to but in monthly sales figures?), offered to put in my bank so I could switch it in 3 days time. So pick up of new car has been delayed by 1 week. Disappointed!!!

Sales

All went fairly well really.

Sales

Joshua Paul provided amazing service and went the extra mile to ensure I was completely satisfied.

Sales

Good customer service

Sales

All steps of the process were very well managed, from our first visit to the Centre to the close of the deal

Sales

Really easy, helpful people. The genius Hayden (I think), was so friendly and helpful. A real asset to you and added value. The environment is pretty uninspiring (I know it's being refurbed) but similar to what I'd imagine from the likes of Ford.

Sales

Adrian has been the perfect salesman from start to finish as he's a big part of what this is my second BMW which may turn into a 3rd. A friend who bought an M4 from him also said they would buy another one from him.

Sales

North Oxford and the salesman, Josh, have been excellent