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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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No car wash available
Due to the refurb work the MOT was actually done off site. I'd had an email with a MOT discount, but could only use that if I took the car to North Oxford, for someone else to then drive it back to Kidlington to have the MOT done. Quite Odd.
Car service done , and finished on time
I have been a customer for 15yrs and I give loyalty when it is deserved
LUCY HAS BEEN DEALING WITH THE PURCHASE OF MY NEW CAR FOR ME, AND SINCE PLACING THE ORDER IN MARCH SHE HAS KEPT ME REGULARLY UPDATED, AND NOTHING HAS BEEN TOO MUCH TROUBLE FOR HER. IT WAS A PLEASURE WORKING WITH HER TOWARDS THE DELIVERY OF MY CAR
Did everything that was on the tin
Arrangements worked as well as we could reasonably expect, particularly within your re-development programme.
Apparently my car had done '7' miles over the mileage allowance, which meant that would have to pay for the full service - I was really annoyed about this, due to a number of reasons - but not enough character space to advise why!
everything was done as agreed and car was available on time
every thing went smoothly
A good service experience, efficient and well managed.
Having booked a service and MOT at least 4 weeks in advance I had to make the call the day before the service was due to ensure everything was ok and to ask what time the car would be picked up. I was told someone would call me back - they didn't.
Couldn't get a courtesy car when booking for a service a month in advance, yet others were being offered one for a service due the next day. I even saw some being offered one unexpectedly when leaving theirs. I had to wait 3hrs for mine to be service
Satisfied once service was able to go ahead but wait to be booked in was too long. Again, room for improvement
Picked up car at a convenient time and returned when completed
The staff were fantastic, I got an appointment on the day and they fixed the issue straight away.
The assistance given after our puncture on the way to Oxford on a Friday and the fitting of a new tyre on Saturday was exceptional. Service reception also first class.
Advised on work and cost before carrying out
They went out of their way to solve problems and make the experience positive
The service was carried out okay however, the dealership is utter chaos during their rebuild process, so even just finding somewhere to park is difficult and the waiting area is pretty grim at the moment.
I was very well looked after by Andy Milligan and his team.
Did exactly as asked
From booking in with Colin Osborn, a real asset to the company, to the service, MOT and advice from Chris on my recently fitted
The service was efficient.
Car not cleaned during service. Garage under renovation, extremely difficult to park there, confusing signs meant I went to the wrong location.
Good service but on this occasion my car has not been valeted after the service which was expected as it has always been the case and a bit disappointing on this occasion, also 1 issue on my car was meant to be fixed , still an issue
Excellent reception but underwhelming service care
Just so good, kept me informed, knowledgable and just the right level of attention
They responded quickly to the problem ensuring it was repaired before th warranty ran out, but it took 2 days to repair bot the one day estimate
The people at North Oxford are excellent.
I was seen to straight away and the service was completed within the estimated time.
expensive but job done well. Craig Parkin was excellent as Service Advisor. Kept me informed and even managed to bring the work forward by over a week due to the noise from the bearing becoming unbearable (see what I did there?).
Car was not washed or valeted despite having it 24 hours. Service quote was £600 which included a vehicle check. When invoice given vehicle check was free and micro filter had been changed/added again after only 6 months of last one being changed.
I have been dealing with BMW Oxford for 18 years and apart for the odd hiccup have been well satisfied. The service I received on my last visit was exemplary
My car was serviced in a timely manner, I was informed promptly when it was ready and a courtesy car was provided.
easy to book, friendly, prompt, phone call to let me know all ok. given current refurbishment doing a really great job. would have preferred to wait as only MOT - but recognise not possible
First rate customer service from the staff, especially Adrian Earp from who this is the second car I have purchased.
MOT not available at the moment.
No problems at all despite extensive building work.
Had to wait quite a while to book in. Not really explained about refurb works and inconvenience. Seems to be more inconvenient for staff than me.
Always exceed my expectations
My service advisor told me that there had been an unforeseen accident during my vehicle's service. He ordered new part, arranged for a courtesy car and kept me fully informed of progress. He came with a solution.
Prompt completion of the job.
On the whole, good customer service
The lady who looked after me was efficient and friendly and did what she said. Courtesy car was good. However the building seems to be in constant re-modelling and no attempt to clean vehicle inside or out.
I was given a quote for a new tyre when I was overseas and was shocked to find I have paid £50 more than alternate tyre suppliers
straight forward in job done out
Ali and Jenna really did go the extra mile when many would have simply said
Car fixed and update given
I left my car 8 am and got back 6 pm. No phone calls to inform me what's going on then I call the BMW and then I push them to get quicker. The high st. Garage is better than BMW
Service was excellent and the advisor I dealt with MS Rowena Ali was especially so.
As before, no negatives. Gareth, the salesman who sold me my car, made a point of coming over to say hello when I collected following a service and accompanied me back to my car. Whenever I have contact with him, he always goes the extra mile.
Friendly and efficient
I gave this answer because of the how much i was charged by the tyres and how the outsider mot failed the car which cost me more than i expected. The customer service in the waiting area and front desk is what gave the two stars.
No fault was found yet previouse day it tò 10 attempts to start the car
All went as planned
Neither impressed or disappointed
Car was not washed before being returned. Cost of engine oil was ridiculous. Staff were superb and collected/dropped off the car.
No clear signage outside during the building works as to where to go for service. No clarity about who is dealing with service issues. Took 90 minutes to change 4 wheels. No car cleaning service available so I was given filthy wheels out of storage
Excellent customer service by Jamie
Second to none
Construction work at the garage meant some regular services were not available- car wash and valet
As above.... building work going on... was not mentioned at time of booking..
My experience on day of Service was not good but I had 4 new tyres fitted and twice had to return to BMW because one tyre deflated. I then got better service from Adam who was efficient.
We have had no complaints with North Oxford Garage for over 50 years and hold them in the highest regard. BMW is receiving bad publicity by reluctance to recall defective cars and introducing non essential electronics which are proving unreliable.
Oil service price indicated when booking online, not the price charged. Car not washed. Slight disagreement , on previously discused pick up time.
No car wash this time! Tut tut.
Had to wait 4 weeks for an appointment and even then no courtesy car available. It took 3 visits and ultimately 6 weeks to fix the car and we were left without a car for some time.
Took too long to book. Unable to clean car due to building works.
Refer to previous answer
Generally good. There was some mix up caused by the building works.
Lucy kept me informed on progress throughout (you had to keep the car for a few days).
Friendly, efficient, knowledgable
Car was repaired although I had to rebook and organise my own transport in a faulty car as it couldn't be organised immediately.
Forecourt was in a shocking state. No parking / anywhere to leave car. Was told costs would be covered in service pack when booked the car in but then asked to pay when collecting the car. Fix on parking light worked for a few days then went wrong a
Always helpful especially Lucy
Everything very good.
Price as quoted and good service
Service was to the standard expected. The ongoing building refurbishment works made the waiting area less than ideal
My car hadn't done many miles which bmw were confused about,Why it needed a service then they found out it was a pre reg which I was unaware of. told a day before my service that it wouldn't be washed because of renovations.which was part of my Plan
Went the extra mile to collect my car for Service
Staff very helpful and courteous
Only one thing, they forgot to reset service reminder
Just the annoying building work, and no free wash. 4. 8 still pretty good ;)
Not as good as it was - can't get my name right, mucked about when they could do car. Good people, but not what it was. Service itself was fine.
They very kindly gave me a lift home and came to collect me when my car was ready as they did not have a courtesy car. The faults appear to have been rectified the same day which was great. Hopefully the faults will remain solved and not return.
As above. I had to call them all the time, never called back when they said they would, no excuse for simple mistakes like this.
Looked after during my visit. Work completed within the time frame given
See above. I hope this is just a problem with North Oxford BMW- if it's general, you should be worried.
Ok despite rebuilding
Kept me well informed. Usually put vehicle through car wash
Great customer interaction
The problem with my car was fixed faster then I thought it would take.
Due to the update work being done on the facility there was a lack of valet capability and some of the work had to be done off-site.
Thanks to Ben and the team who efficiently dealt with the sale. Thanks to the car team that sorted my issue within an hour
Kept informed of what was wrong with vehicle
BMW met all of my expectations as a quality car manufacturer and service centre
Friendly helpful service from all at Oxford North.
Superb customer service
Lucy Johnson was friendly and helpful, and kept us informed as to the progress of the car right through the process. well done Lucy.
Chris Bidwell did a first class job at all times during the purchase of my new car.
Joshua was excellent.
Appointment arranged to suit my limited availability despite sales person having to change their day off. Kept informed about the delay in delivery. Delay was hard to understand as car was in the country but somehow couldn't be delivered.
Alfie was brilliant during both the purchase and the handover of my car... even in the pouring rain!
Adrian was fantastic. Knowledgable, friendly and genuine. The whole experience was great.
The sales advisor Adrian Earp was excellent making the whole process seemless
As I mentioned previously the service from Adrian was excellent but the showroom didn't have much choice for me to look at
I cannot find a fault with my experience throughout the time I was at the BMW centre.
Josh knew when I was coming,was ready to do the hand over and explained everything to me, very patiently!
Delivered to house
Very satisfied as the sales person kept us informed throughout and was able to answer tall questions. The only disappointment was that the cat waited several days at the port before being shipped to England.
I couldn't believe how smooth it all went, how quick and completely professional my sales lady was (Lucy Johnson) also very friendly and hands on therough the whole process, any questions were answered immediately. 5 stars!!
Nice people to do business with. Even had my car waiting outside the front entrance so I could review it prior to driving away. Very courteous and highly professional staff who took the trouble to explain some technical points.
As it has been for the last 2 plus years of dealing with this garage the service is excellent. The salesman Matt Eade dealt with me in a very courteous manor and other staff l had met previously helped to assist with my choice this time WELL DONE ALL
Great service from the sales team especially Joshua Paul
Having been told to pay by cheque it turns out that it takes 10 days to clear (to but in monthly sales figures?), offered to put in my bank so I could switch it in 3 days time. So pick up of new car has been delayed by 1 week. Disappointed!!!
All went fairly well really.
Joshua Paul provided amazing service and went the extra mile to ensure I was completely satisfied.
Good customer service
All steps of the process were very well managed, from our first visit to the Centre to the close of the deal
Really easy, helpful people. The genius Hayden (I think), was so friendly and helpful. A real asset to you and added value. The environment is pretty uninspiring (I know it's being refurbed) but similar to what I'd imagine from the likes of Ford.
Adrian has been the perfect salesman from start to finish as he's a big part of what this is my second BMW which may turn into a 3rd. A friend who bought an M4 from him also said they would buy another one from him.
North Oxford and the salesman, Josh, have been excellent