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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
The ease of booking the fault was not the best and the booking of the hire car was dissapointing inso far as I paid £9.99 for each day of hire to eliminate the £250 excess.
Any issues raise was conveyed in a timely manner
Had a problem with the BMW maintenance agreement / service agreement , the chap I spoke to totally understood
Prompt and efficient
Very pleased with the recent service work and the effort of your parts department.
Staff attitude is excellent, they try to add a personal touch with a greeter at the door who welcomed me by name and the sales lady who sold me the car remembering me and popping to check everything was okay with the car.
Service team were helpful, the car took less time than they said it would to service and they washed/cleaned the inside
Because I received excellent service from Oxford BMW.
Communication good and completed job in time
Recall job was carried out (free as expected) and a badge was fitted free of charge also. My car was washed too!
Car was ready early which is a first for BMW!!
Completely satisfied, my car was picked up by BMW from my workplace and delivered back at the times stipulated, payment over the phone was easy.
The staff are always very helpful and provide fantastic customer service to help with theirs customers needs
The welcome experience was good the reason and actions required were explained clearly and care fully.The time estimate was helpful as was the notification as to progress made. THE collection and payment was undertaken satisfactorily.
Service was conducted within the time stated and I was able to spend a very pleasant afternoon working in the dealership while my car was worked on.
As above, simply first-rate service.
We were kept waiting when checking the car in - otherwise completely satisfied.
The work was done well, but the Garage is impossible to access in the morning rush-hour when you need to drop your vehicle off. A34 junction to the garage , ~3 quarters of a mile took 50 minutes! Could see the garage but just couldn't get to it!
North Oxford explained the service system and when component parts needed attention. Those parts not requiring replacement were retained and I was informed accordingly. A pleasant change from the approach adopted by many garages.
Reasonable service quality
Fitted me in at short notice at a time convenient to me, kept me informed during the service and provided coffee and biscuits and carried out the service promptly.
It was disappointing to pick up the car after a full service and MOT to find it hadn't been cleaned inside or out.
I can work from the guest working area so I don't need to take time off to service my car. The free coffee is nice too. I trust the work is carried out to a high standard and it's always nice to go back to a clean car.
When my husband comes in, he always gets his car cleaned, it comes back gleaming. I was disappointed that after having my car for two days, it was returned to me without being cleaned. Not sure if this is normal service or not now!
The oil service and micro filter change were performed efficiently. The NOG centre is clean and interesting with good waiting / coffee facilities. I would say the cost was on the high side especially as my car was clean and I declined washing.
Over the years this garage has become very busy, it really need to move to bigger premises. Other than that very satisfied with the service.
Like the cars the service has always been excellent.
See first answer
Service and wait time on the day very good and efficient. There was a very long lead time though to actually book the car in which was unexpected. Almost a month which I think is too long.
The car doesn't feel quite right since the service, a slight juddering at slow speed which wasn't happening previously.
I brought our X5 in for an Ad Blu service and it was not washed (it has been before) nor was I asked. More troubling though is that I saw the service form which said "no wash." I was never even asked. 5 new BMWs bought from North Oxford - poor!
I see lots of BMW staff all looking busy but not wanting to attend to customers. And I don't want my BMW agent to be watching the TV out of the corner of his eye when he is supposed to be attending to me.
waiting time checking in and picking up is too long
I have an intermittent fault on my new car, which has not yet been diagnosed.
Both the lady at the reception desk and the gentleman in the showroom who was monitoring the progress of my car repair (which involved two new tyres) went beyond the call of duty in assisting me to recover my handbag which was temporarily 'lost'..
Service carried out okay. Very busy - slightly chaotic. Finding somewhere to sit and wait for the car was a challenge - as was parking. Garage has merged BMW and Mini operations on the same site. Not really enough space...
You did everything that I needed
see above: plus one appointment 'lost' in system, and confusion over lemgth of final appointment (1 or 2 days in length)
job completed OK
I had to ring sales manager in the end to get answers out of the service dept
Quick and efficient
Booking in for a recall and recent repairs was difficult. The 'repair work' has not cured the fault. Accessibility and knowledge / competence are what one expects from any main dealer but I have been disappointed in both areas
It took longer than I had been told to do work which meant I was late for my next appointment
Last time I brought the car in for work I was very satisfied.But on this occasion the service felt very rushed. Did inform service desk I was not in a rush to get the car back. Had not been cleaned properly when returned
Good and extremely helpful advisor
Sorted out all my needs and issues with my vehicle
What with the excellent customer service and speed in which my problem was fixed I cannot think too highly I my complete stress free experience that I had from North Oxford Garage.
Specifically relating to the service:When asked if I wanted a courtesy car I was advised the service would only take 1.5 hours but it actually took over 2 hours. I would suggest you tell people 2 hours and over deliver if possible.
Although it wasn't a great experiance being chased by the service advisor, I was happy to see that the customer service at BMW is still very satisfactory.
Very long wait (almost 3 hours) for what should have been a 1 hour emergency recall adjustment.
Took a while for service reception to indicate my car was ready although I could see my car delivered out of service bay.
Intolerable wait for the cars to be ready having dropped both off at about 0945. We travelled into Oxford on a local bus for shopping and a lunch expecting a phone call that at least one of the cars would be ready. No phone call.
They carried out the service quicker than expected and answered my questions clearly
What started as on oil change ended up as a full replacement of my discs and brake pads. While this is necessary work, I felt a bit trapped into making a decision on the spot.
Quick turnaround and kept me informed along the way.
I booked in my service and asked for a replacement car whilst mine was in the garage, this all went well. I also asked them to fix a rear seatbelt that wasn't working properly, which was done free of charge. All excellent service
As 1. Also waiting area with Wi-Fi meant I could work as if I was at my office, so no real time out of my day. Car has service cover up to 50K miles, so work was free - even the new air box (possible a recall issue) to resolve a rattle I had reported
It was a recall problem, not my choice to attend.It is not possible to appraise the work but assume correctly undertaken
Arrived for a recent service and MOT that I booked a month in advance to be told there was no record of it, Therefore could not use the car for five days.
The service at North Oxford Garage has always been excellent. The staff are all veryhelpful and knowledgeable. The product is superb.
Please see above reasons or contact me for further information
Had to wait to pick up car.
Mark was very courteous, helpful & professional. Reason for 4 stars is that I needed 2 new tyres to pass MOT, BMW quote £220/tyre for a 1 series, Merityre Abingdon £150 a tyre, I wonder how many people wouldn't question it?
I went to have my service indicator reset, normally done for free and takes 2 mins. They wanted to book the car in for an appointment and charge £29.00!! My experience is some of the service desk team try hard and are helpful, others are ambivalent
my car has been into the garage on numerous occasions for the same fault
It's always very efficient.
My car was in the garage for 1 week I experience extremely poor an incompetent service and my vehicle was damaged while in BMW garage North Oxford. l eventually dealt with Alister Lord who resolved a number of the problems, and was generally helpful
I gave a short list of issues with the new car for its first service: one of the key ones "squeaky drivers window" has not been resolved despite being assured that it had been. Neither has the searing hot temperature of the heated seats
Car returned with all previous radio settings lost and with the service alert still popping up every time I start the car
Did what was asked.
The car was fine when it came in for brake fluid. Afterward, the manifest stated that the wash bottle had been topped up. Next morning it was empty. Water poured in ran straight onto the road. The car had to come back for another day. INCONVENIENT.
the state that the car was handed back was just not up to bmw standard everything that was in the boot had been taken out and just thrown back in the front seat was put in a position that you could not get in it the car
All went well
I went into North Oxford to get my car checked out there one only one services rep working. He was also working behind the scene in the workshop. He explained that he was the only one working and the reason for the delay in seeing me.
I have always found North Oxford BMW excellent, but on this occasion found it difficult to make an appointment for the car to be repaired following advice from the BMW Assist.
Everything I asked for was carried out satisfactorily
Helpful and fitted car in for repair
Reception was efficient. Over 3 weeks lead in is too long to book service given I took the first available slot.
Efficient, helpful and friendly!
I left the car at the garage and the service should have been completed by 3 pm. It took 2 hours longer than planned. Everyone was very helpful, I sat drinking coffee and didn't have any time constraints, it wasn't a large problem, so only 4 stars.
Was told at time of booking 1st service it would take 1 hour 30 minutes . I was actually waiting for a total of 3 hours. This was unacceptable. I was not kept informed of why it was taking so long . I had expected a better customer based service.
Longer wait than expected when collecting car. Whilst my allocated service person was busy, others were free.
I have been both a sales and maintenance customer of North Oxford BMW continuously for the last 17 years, and never had a complaint about either the products or services, including my last visit.
The people on the desk are like robots - they smile, but don't do what they say they will. Also, Since being told you will charge me £90 to simply tell me what was wrong with the car- I have now sought and found a brilliant independent BMW specialis
Very helpful staff, could see it was a busy moment when picking car up so staff were pushed
I was given a date and time when I could have a new tyre fitted. When I arrived for the fitting I waited over an hour before being told that the tyre had not been delivered. I had to return a few days later. The round trip from my home is 40 miles.
They did a good job setting things up and keeping me informed during the service. The only downside was that I had to return the car to have an air filter housing rattle fixed that I find hard to believe the technician could not hear, it was loud.
Speedy service and good quality work
Friendly, attentive and knowledgeable staff always very welcoming. Issue with the car was identified quickly and remedied without delay.
The MOT was completed in a reasonable time and the waiting room was comfortable and the facilities were good.
Part not ordered upon arrival for repair, came back 5 hours later and wrong part ordered.Lost days wages and had to lose another day to bring car back for repair.
Quick efficient service
On 27th April i took my car in for service and was advised that i needed a diagnostic check for the two engine management lights on the display. On the drive home the lights came back on. I have telephoned North Oxford Garage twice with no reply
it was surprising that no discs & Pads available at the garage whilst obtained same day and fitted. also an air filter was fitted whilst not needed, this came from some confusion could have been clarified with a phone call. not a complaint.
Routine brake fluid change
service manager just wasn't authentic.
My problem was satisfactorily taken care of in a professional and friendly manner, with an additional tio on my iDrive system.
Listened to my requirements and worked to meet them offering different potential options to provide best outcome. Good response to emails and calls and supported through purchase process. Felt like a human and not a transaction.
It was all good, well organised, went according to plan.
Not completely satisfied as Sat Nav not working on car & still isn't one week on. Everything else was fine.
On time, ready and thorough briefing on the car.
Everything went to plan and car arrived early -always a bonus!Talked through every step with the salesman(Gareth Crosby) who was thoroughly professional and the advice given was excellent on the whole spectrum of BMW products.
I had a helpful test drive a good experience when collecting the vehicle.
The deal involved a part exchange of two vehicles for the new car - this was handled with the minimum of fuss and we felt that, at all stages of the transaction that we were 'special' customers.
Efficient sales team. Good product knowledge. Friendly sales exec in Kevin Lewis.Process was easy to complete.
Professional and good service.
Great service from Paul Smith and the team at North Oxford BMW
I returned to trusted BMW service centre's for quotes. Polite and professional; but best deal for me was selected. Delivery date at my convenience. New controls were explained so comprehensively that I remembered them well on my first drive. Thank u.
Because we were satisfied
Helpful and efficient. V good price.
Great sales guy
Friendly atmosphere, plenty of coffee and a genuine concern that the handover was done in an orderly manner.
Adrian listened to our requirements and didn't steer us towards things we didn't want. He changed his holiday arrangements to suit our own diary constraints. We felt Adrian had empathy for us rather than just thinking of us as a source of sales.
I was completely satisfied during the whole process from purchasing my new BMW to taking delivery and I was kept informed throughout by Kevin Lewis of North Oxford BMW.
All staff friendly and attentive
Tom Tudhope was excellent, being attentive, professional and patient throughout while being happy to provide a good deal in a relaxed manner without pressure.
Was always kept in the loop regarding updates on the delivery of my vehicle. During handover Andy Milligan, the salesman, was very thorough and let me with no questions unanswered.
Only parking at the BMW centre and a small issue with a test drive being set up and then the vehicle not being available on the day. Parking is bad due to mini being on site so sure that will improve.
Everything went exactly to plan - no issues.
Andy Lawson our sales person was very knowledgeable about the cars you have and listened to our requirements. Did not do hard sell which would have put us off immediately. He always responded promptly to any queries we had. Always very professional.
see above very helpful etc
I can't see any way that they could have improved the service.
Delivered on time, purchase was straightforward.
I was kept informed throughout on the progress of the vehicle.
Simply everything was delivered as promised and in fact ahead of schedule. Expertly organised.
I had little time to find a replacement vehicle as the lease on my company car was ending. I was given a number of options to think over and even though time was short at no point did I feel under any pressure. Very satisfied with the experience.
BMW North Oxford was incredibly responsive. Couldnt do enough to help me. They made the whole buying process very simple and easy with some really nice touches. Very professional. I would go back to them again, even though they arent the nearest.
Very friendly but professional service. Gareth was helpful, knowledgeable & efficient.
Andy talked through the process, explained the workings of the cat. Answered all questions well.
Kevin Was very informative. And I asked lots of questions .
A good competent salesman who new his product well
Sale very satisfactory except there is no booklet about the radio and Satnav. Can you please send me one? I have not had one before and didn't ask for it!
All staff were helpful and patient - our main contact particularly
Andy was an excellent salesperson; very helpful and very knowledgeable.
Staff were very friendly and knowledgable and nothing was too much trouble