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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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When I brought the car in for the first MOT I was told it would be two hours and I could wait. In fact it took three hours and I had to persist to get it back in the three hours!
I needed a part quickly (something I'd damaged myself) and, having sorted out what I needed in the morning, and knowing it wasn't a stock item which didn't surprise me, I was still able to collect it in the afternoon
The Service representative (Jenna?) was very good and helpful. However, it seems BMW guidelines meant that I had pretty much no choice but to take my vehicle home at the end with below limit disk thickness and dissatisfied with the experience.
It had nothing to complain about
Jamie was very courteous and helpful. I was also allowed to use the waiting area with my dog as the car wasn't completely ready when I came to collect it. I was offered a bowl of water for the dog which was very nice.
Because the issue was resolved.
Apart from one item, the visit went well
Excellent service and care provided. Friendly and supportive. Great facilities
Being charged for new engine oil which I believe wasn't actually changed. On returning to the garage, this was changed in my presence. I have a sample of the oil that was removed and It is clear to see that this was the original, used oil. Not good.
See previous reply
Picked car up from home and checked with me on work needing doing
Phoned me if they had any queries with my requests
Efficient and courteous service
Outstanding personnel at North Oxford Garage.
Your service receptionist, Graig Parkin was very helpful and all the work requested was carried out.
my car was in for an oil service, when i checked the oil level the following day it was less than half full! Surely the oil level should be at the correct full level
Experience with staff and work completed were excellent
The lead time for an appointment with a loan car was very long. Other than that the service was exemplary.
Overall the service was very good however I booked my service online requesting a courtesy car, I also called to double check booking again requesting a courtesy car and when I arrived no courtesy car was given. I understand there is a 2 month wait b
Unhappy to be paying now for RTTI that I've only had for 18 months from new
I went in for 2 new front tyres and the service team spotted my rear tyres were almost blown on the inner rims. Quite how they hadn't blown was s miracle!
Very friendly and great service
Very efficient and timely. Car was washed at the end.
For recent fixing of minor problem, the motor was collected from, and returned to, my home address by Jenna Hughes. This saved me much inconvenience.
Car ready on time and coffee as good as ever
In the emails, it was a bit weird when i was not addressed by name. I also felt uncomfortable and pressured by the service advisor who wanted me to move the insurance process forward. She could not understand that i had no control over that process.
My cars first service was trouble free as expected.
Great manager and service team. Adam Hitchcock was very co-operative with regards to vehicle drop post repair
Friendly helpful with the hire car but had to wait ages to get a booking. Bottom lines is they haven't fixed the faults and it's going to need yet another visit
Your staff are always professional and friendly and the centre in welcoming and well equipped.
Dissatisfied as detailed above.
Reliable, prompt and courteous service
My issue was sorted. Courtesy car was amazing, it was the After Sales Manager's car. Following the service there was a noticible improvement in the performance.
A long overdue return to a better service right from meet and greet to getting the job done on time.
Jamie was polite and friendly and there were no nasty surprises
Everything was done to my satisfaction.
as above. efficient and friendly
No problems and good advice given.
Excellent customer service. Clear communication
Have used North Oxford Garage for nearly 20 years. Service has always been excellent
Misdiagnosed water leak and charged me for checking a recall related safety item, which was still not satisfactorily confirmed as safe.
I needed an end of warranty and mot test. I also needed a rear tyre and brakes. I then discovered my 5 year service plan had expired. I have done over 50, 000 so i wasn't covered for this either! they forgot the to replace the tyre, so another trip
Good service and relaxed atmosphere at the garage
Would have waited for the car if I'd known how little time the service would take. Told 4 new tyres required when it was only the front 2. Otherwise excellent service.
Good service, pleasant staff members.
I was told it would take an hour but it took over 2 hours and then they didn't have time to give it a wash.
The service staff were very helpful
because I was completely satisfiedhttps://nspeuwebp.bmw.com//webApp/bmwuk_surveys_aftersales?surveyId=%40s7hL87kQPTlIK8KJnLOunw%3D%3D&isFromEmail=true#
As above comments
Work performed as required and billed as expected.
Picked my car up when stated and kept me informed at all times
Generally very good; personal service, communication good
I was very happy with the service received although I was a little disappointed by the cleaning of the nside of the car. My inner windscreen was smeary and I do think it would be nice if the dashboard etc were wiped down.
I wasn't advised of anywhere to wait whilst waiting for my husband to arrive and collect me as no loan car available.
Friendly and efficient service. Particularly appreciated the diagnostic video and the phone call to discuss any extras (tyres in my case). Seem to have lost signal since my service though causing a loss of some functionality.
The staff was very good
Sold a faulty car - told it was fixed when it hadn't been - had to chase a lot on the progress throughout time it was being repaired
Service Manager, Phil, & Service Advisor, Jenna, were excellent; caring for both our well being & vehicle following our car accident. They efficiently organised the car's pre-reserved service, urgent repair at the body shop & use of a courtesy car.
Took car in for a new startermotor(car only just over 4 years old and purchased new from you and was my second new purchase)-had a video link sent to my phone and surprised to hear no mention at all that startermotor was fixed and car was ready.
Great service from all staff
You fitted 3 new tyres and these were properly inflated. The remaining tyre was not inflated to the correct pressure.
The car was in for its first service, basically an oil and filter change that was supposed to take an hour and a half. In fact, it was eight days before I got the car back. Somehow a processor became damaged and needed replacement.
The initial troubles with getting the car picked up on the day agreed, and the fact I had to chase the garage to find out what was going on.
The garage carried out all that was required in the allotted time slot. Even when waiting for the car to be cleaned I was kept informed of progress at all times
All work carried out as agreed
Inexpensive well organised service
Told to arrive at 8am as needed car for whole day to review diagnostics of shaking. I asked to collect the car at 4pm to miss traffic. Confirmed this would be fine. Arrived at 4 and engineer only just looking at car from 3.30. Ridiculous
As per previous answer. The rest of the service was fine.
I had booked the MoT in December, but when I rang on Saturday January 12 to confirm, whoever took my call couldn't find the reservation on the firm's system. This is unsettling. My last reservation - the repeated inaccurate spelling of my surname!
fairly good service. The booking times are a little long hence 3.9
Technician explained everything to me
read above waffle... such a shame as when I had the brake fluid changed last year it was a quick and friendly experience, which was why I drove all that way just for an mot.
All great, thank you.
Does not get full marks as I have since been informed that I could have had the sat nav updated. Therefore another trip to the dealership.
Disappointed to find my wheels with corrosion around centre caps are not covered under warranty. Also the inspection flap underneath the engine tray was left flapping - I had to secure it myself.
Was unhappy with Swindon due to a lack of communication whenever my car was with them. North Oxford have restored my faith in BMW. I don't know if it was the excellent Service Manager Jamie, or the garage in general but comms were great. Thank you!
Greeted and car booked in very efficiently. Fast Diagnosis and rectification. Great communications from the service rep
The advisor was fantastic, professional, friendly and informative. I cant fault a thing. The only point I could make is to receive a fuller breakdown of the work completed, my batteries seem to be a lot better since the service but not sure why.
The customer service was excellent
Good customer service and friendly atmosphere
Lovely showroom, lovely staff, peaceful place and always a cup of tea on hand, browsing the showroom with no pressure, lots of perfectly presented cars on show, made to feel welcome, a trip around the motorcycle side gave me the same impression.
All to do with the salesman and his attitude
Again this is because of the way the salesman's boss was with me. I would stress Rob Dennison the sales guy was fantastic & I would give him top marks throughout.
Great and friendly customer service. Lucy Johnson and her entire team made the process easy and memorable!
Solid gold experience.
Lucy kept me in touch with the progress of the car and accommodated my need to delay collection