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Generally good. There was some mix up caused by the building works.
Lucy kept me informed on progress throughout (you had to keep the car for a few days).
Friendly, efficient, knowledgable
Car was repaired although I had to rebook and organise my own transport in a faulty car as it couldn't be organised immediately.
Forecourt was in a shocking state. No parking / anywhere to leave car. Was told costs would be covered in service pack when booked the car in but then asked to pay when collecting the car. Fix on parking light worked for a few days then went wrong a
Everything very good.
Always helpful especially Lucy
Price as quoted and good service
Service was to the standard expected. The ongoing building refurbishment works made the waiting area less than ideal
My car hadn't done many miles which bmw were confused about,Why it needed a service then they found out it was a pre reg which I was unaware of. told a day before my service that it wouldn't be washed because of renovations.which was part of my Plan
Only one thing, they forgot to reset service reminder
Just the annoying building work, and no free wash. 4. 8 still pretty good ;)
Staff very helpful and courteous
Went the extra mile to collect my car for Service
They very kindly gave me a lift home and came to collect me when my car was ready as they did not have a courtesy car. The faults appear to have been rectified the same day which was great. Hopefully the faults will remain solved and not return.
Not as good as it was - can't get my name right, mucked about when they could do car. Good people, but not what it was. Service itself was fine.
As above. I had to call them all the time, never called back when they said they would, no excuse for simple mistakes like this.
Looked after during my visit. Work completed within the time frame given
See above. I hope this is just a problem with North Oxford BMW- if it's general, you should be worried.
Ok despite rebuilding
Kept me well informed. Usually put vehicle through car wash
Great customer interaction
The problem with my car was fixed faster then I thought it would take.
Due to the update work being done on the facility there was a lack of valet capability and some of the work had to be done off-site.
Kept informed of what was wrong with vehicle
Thanks to Ben and the team who efficiently dealt with the sale. Thanks to the car team that sorted my issue within an hour
Friendly helpful service from all at Oxford North.
BMW met all of my expectations as a quality car manufacturer and service centre
Superb customer service
Very good service.
Why do you disconnect the dash cam, I have to put the cable back in around the windscreen when it comes back, annoying.
Apart from the need to book so long ahead, everything was excellent.
WiFi wasn't working due to building work (this was resolved but still inconvenient). Tyres were replaced but pressures were not reinitialised so I got a warning light the first time I hit the motorway and had to stop to check pressures.
I needed a simple repair and left my car with BMW service with clear instructions to repair it asap. After a week my car has not been repaired by BMW. The AA got my car running in 10 minutes and repaired within one hour. I feel let down by BMW.
Why not. Everything carried out as specified including MOT with video.
Always helpful and on time
Even though I informed the dealership on the day of collection of the issues, and followed up a few days later with an email, when the car went in 2 wk later the parts weren't there and it took 2more wk to get parts to fix the car
Because I was completely satisfied
Make you feel a real valued customer and go out of their way to help. Special mention must go to Lucy Humphries. Having an allocated service co-ordinator has made a 100% improvement in my satisfaction with the NOG service experience.
Very efficient and all work carried out on time
Prompt , efficient friendly , again professional
Work completed to a high standard and kept full up to date.
I find all the staff at North Oxford very good and Friendly. I just feel let down by the amount of work not carried out as per BMW schedule due to the complexity of the vehicles nowadays it would appear technician only have time for a quick glance??
On my last service I required 2 new tyres and the engineer failed to replace the locking nut which caused great inconvenience when subsequently went to replace more tyres.
What I expected
This is two stars down to the persistence and excellent support I received from my customer car representative. She was excellent and professional and did not say anything negative about BMW I could see that she was battling a failing system.
Good customer relations from the guy who I delt with !
Charming and professional
Good Customer service and I like the video of the technician given me a summary of what he found in the car.
Excellent service. Reminded of service date and up-dated throughout the day
Door to door collection service and was kept up to date on progress from when the vehicle arrived to receiving a text message with a video inspection of my vehicle being undertaken
It has taken 2 years to solve a problem but the garage staff have worked hard to put things right.
The work was fine but had I known when I booked that my car wouldn't be ready until 5pm and wouldn't be started on until lunchtime I wouldn't have brought it in fo 9 am.
The fault that I had specifically identified (low pressure on rear left hand tyre) was not dealt with, and I had to take the car back the following day
Good team. Colin excellent.
I was warmly greeted and my car was well cared for ! I had a personal service which was much appreciated . Thank you .
You give a full report of any faults and provide recommendations regarding their importance
I did have to bring the car back after the warranty work, but it was dealt with very well.
We brought the car in without an appointment because of a problem; even though busy, the service team slotted the car into the schedule and without a couple of hours the car was ready for collection... amazing service and very much appreciated!
Other than the issues identified above, I was satisfied with the service provided.
My car is collected from my homeand taken for a service and returned the same day.
Everything went fine.
Convenient while you wait service that was kept to agreed time schedule and agreed price
Helped and kept informed superbly by service receptionist Rozeena Ali.
Because there's a warranty issue with the alloy wheels and you've refused to accept it, so I'm now having to take I dependant advice.
Very good free wash and no pressure to buy anythinh
I had arranged for my Car to be picked up from my home but unfortunately this was forgotten so I had to take it in and wait for the service to be completed
Have to book a further appointment
As described above, there were some issues with the sale, and rather more effort than I might expect with a BMW purchase was required to finally get them resolved.
No quality control by the garage to assess that the tasks booked were completed before hand back of the vehicle.
Despite having booked an appointment and having received text confirmation, Oxford knew nothing about my visit and were not expecting me.
N Ox were able to collect and deliver the car from/to my home
Failure to follow through on a commitment.
Excellent Customer Service, even when there was a "blip" in the booking system they rectified it immediately
On time, exc service, no issues
all points covered at all times
No complaints. Smooth MOT and repairs and call to update me on progress
Warranty problems for a vehicle within warranty
Did exactly what I was booked in for and expected
never any problems.
The initial repair led to a further fault which was frustrating but the customer service representative Jenna Hughes was amazing and went out of her way to help us and put our minds at ease.
Service was excellent but I had to wait four weeks to get a booking
Especially liked the video of the complimentary vehicle check. If you are a car enthusiast (as I am) this is a nice extra.
Seemed little understanding of what I had told them was a problem with the car.Wanted to charge me for diagnostic but never contacted me to ask for permission.I had to call to see if car was ready for collection before I was told this.
The service was carried out whilst I waited and was very quick and efficient.
Excellent service/reception by John.
I was kept informed at every stage and video of health check is an excellent plus.
Because Stuart the technician, Lucy the service adviser and the general Mr Philip were all so helpful and "on It" !! As is the rest of the team at N O G who are all pleasure to deal with - perfect !!!
Problem reoccured almost immediately after collecting the car. Also I have a long-standing problem with a spare key not being provided when I purchased the car. I had expected better support in dealing with the fellow dealership to resolve this issue
When I brought the car in for the first MOT I was told it would be two hours and I could wait. In fact it took three hours and I had to persist to get it back in the three hours!
I needed a part quickly (something I'd damaged myself) and, having sorted out what I needed in the morning, and knowing it wasn't a stock item which didn't surprise me, I was still able to collect it in the afternoon
The Service representative (Jenna?) was very good and helpful. However, it seems BMW guidelines meant that I had pretty much no choice but to take my vehicle home at the end with below limit disk thickness and dissatisfied with the experience.
Jamie was very courteous and helpful. I was also allowed to use the waiting area with my dog as the car wasn't completely ready when I came to collect it. I was offered a bowl of water for the dog which was very nice.
It had nothing to complain about
Because the issue was resolved.
Apart from one item, the visit went well
Being charged for new engine oil which I believe wasn't actually changed. On returning to the garage, this was changed in my presence. I have a sample of the oil that was removed and It is clear to see that this was the original, used oil. Not good.
Excellent service and care provided. Friendly and supportive. Great facilities
Picked car up from home and checked with me on work needing doing
See previous reply
Efficient and courteous service
Phoned me if they had any queries with my requests
Outstanding personnel at North Oxford Garage.
my car was in for an oil service, when i checked the oil level the following day it was less than half full! Surely the oil level should be at the correct full level
Your service receptionist, Graig Parkin was very helpful and all the work requested was carried out.
Experience with staff and work completed were excellent
The lead time for an appointment with a loan car was very long. Other than that the service was exemplary.
Overall the service was very good however I booked my service online requesting a courtesy car, I also called to double check booking again requesting a courtesy car and when I arrived no courtesy car was given. I understand there is a 2 month wait b
Unhappy to be paying now for RTTI that I've only had for 18 months from new
Very friendly and great service
For recent fixing of minor problem, the motor was collected from, and returned to, my home address by Jenna Hughes. This saved me much inconvenience.
Very efficient and timely. Car was washed at the end.
I went in for 2 new front tyres and the service team spotted my rear tyres were almost blown on the inner rims. Quite how they hadn't blown was s miracle!
My cars first service was trouble free as expected.
Car ready on time and coffee as good as ever
In the emails, it was a bit weird when i was not addressed by name. I also felt uncomfortable and pressured by the service advisor who wanted me to move the insurance process forward. She could not understand that i had no control over that process.
Dissatisfied as detailed above.
Friendly helpful with the hire car but had to wait ages to get a booking. Bottom lines is they haven't fixed the faults and it's going to need yet another visit
Your staff are always professional and friendly and the centre in welcoming and well equipped.
Great manager and service team. Adam Hitchcock was very co-operative with regards to vehicle drop post repair
My issue was sorted. Courtesy car was amazing, it was the After Sales Manager's car. Following the service there was a noticible improvement in the performance.
Reliable, prompt and courteous service
A long overdue return to a better service right from meet and greet to getting the job done on time.
Everything was done to my satisfaction.
Jamie was polite and friendly and there were no nasty surprises
Excellent customer service. Clear communication
as above. efficient and friendly
No problems and good advice given.
Nice people to do business with. Even had my car waiting outside the front entrance so I could review it prior to driving away. Very courteous and highly professional staff who took the trouble to explain some technical points.
As it has been for the last 2 plus years of dealing with this garage the service is excellent. The salesman Matt Eade dealt with me in a very courteous manor and other staff l had met previously helped to assist with my choice this time WELL DONE ALL
I couldn't believe how smooth it all went, how quick and completely professional my sales lady was (Lucy Johnson) also very friendly and hands on therough the whole process, any questions were answered immediately. 5 stars!!
All went fairly well really.
Having been told to pay by cheque it turns out that it takes 10 days to clear (to but in monthly sales figures?), offered to put in my bank so I could switch it in 3 days time. So pick up of new car has been delayed by 1 week. Disappointed!!!
Joshua Paul provided amazing service and went the extra mile to ensure I was completely satisfied.
Good customer service
All steps of the process were very well managed, from our first visit to the Centre to the close of the deal
Really easy, helpful people. The genius Hayden (I think), was so friendly and helpful. A real asset to you and added value. The environment is pretty uninspiring (I know it's being refurbed) but similar to what I'd imagine from the likes of Ford.
Adrian has been the perfect salesman from start to finish as he's a big part of what this is my second BMW which may turn into a 3rd. A friend who bought an M4 from him also said they would buy another one from him.
North Oxford and the salesman, Josh, have been excellent
Bunch of nice people and great after care always happy to help with all the questions I had. Very professional and nice with it
Very easy process
Lucy went through everything with us so we knew how to adapt to the new car and was happy to answer a of our questions.
Product representative was 100% professional, helpful and knowledgeable
All was great from the service angle
I had a good experience. Enjoyed being with both Adrian andHaydn. Haydn showed me great patience and kindness in the test drive given my first driving experience with an automatic. Very much appreciated and I bought the car! ??
All good and well planned.
Everything just worked!
The process was so easy and I was kept informed with progress throughout the transaction.
I am always well treated by sales, service and management alike.
Sales staff kept me update about purchasing progress regularly. On hand over day, he explained every function of car and answered every question I had.
I don't think the salesperson was very good at explaining all the features of the car there should be a more in-depth programe
Good service from start to finish - I have purchased many BMW cars & motorcycles from this dealership and always had great service.
My experience of purchasing my new BMW was excellent right from arranging a test drive to collecting my new car. It could not have been better and Simon Clinch kept me informed throughout the process and was extremely helpful. Perfect.
another great purchase
See above. Attentive, friendly and highly competent service from Adrian Earp our sales advisor at North Oxford BMW
Lucy Johnston was great - very helpful
Excellent attention and service from all staff especially Natasha Douglas
Very good communication. Every need catered for. Treated with respect
Sales staff went out on a limb to provide just whatI wanted, with coffee and biscuits thrown in! Thank you Simon Clinch.
Good customer service and friendly atmosphere
The customer service was excellent
Lovely showroom, lovely staff, peaceful place and always a cup of tea on hand, browsing the showroom with no pressure, lots of perfectly presented cars on show, made to feel welcome, a trip around the motorcycle side gave me the same impression.
All to do with the salesman and his attitude
Again this is because of the way the salesman's boss was with me. I would stress Rob Dennison the sales guy was fantastic & I would give him top marks throughout.