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About North Oxford

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WHAT A DIFFERENCE A DAY MAKES.

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ADBLUE®

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North Oxford BMW Christmas opening hours

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0% finance on the BMW 1 Series

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BMW i8 Roadster

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Winter Health Check

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0% Finance on all BMW Service & Repairs

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BMW Technician

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1.9% APR on all BMW X1 models

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The new BMW X2

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BMW M5 ROADSHOW AT WOLLASTON BMW NORTHAMPTON

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We've raised over £1000 for Sobell House

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Tyre Safety

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Oxford Half Marathon

We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Impress with the new BMW Shadow Edition

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THE NEW LOWER EMISSIONS ALLOWANCE.

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The BMW Lower Emissions Allowance.

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Careers at North Oxford BMW

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Prices lowered on brake servicing

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Oxford Green Week

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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BMW i3 Service Inclusive

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to book, polite reception, helpful advice, kept informed

Service

Same as above

Service

It was so easy and we could choose whatever we wanted

Service

Service and repairs completed as requested

Service

everything was done well and on time

Service

Piotr was very helpful

Service

Inability to fix the rattling driver's door. It either needs to be taken apart and all the various components tightened up ... or replaced completely. At the last service (on 24th Nov) all North Oxford did was to replace the door seals.

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Service was very poor, poor workmanship.

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completed everything expected without any fuss

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Told I had a puncture in one tyre and would cost £250 for new tyre. This is not correct when asking the engineer to show me where the tyre was punctured did not show any signs of a problem. Took the car to an independent and was confirmed NO PUNCTURE

Service

I didn't have to wait very long, I was made very comfortable with access to refreshments and my car was lovely and clean inside and out.

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The service was good for MOT and Warranty but I could not get the car actually serviced as it was 1100 or so miles before the service record would allow the car to be booked in. Such a waste of time and fuel.

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Failure to explain all parts of the invoice (different time rates for different parts of the work.

Service

car serviced and cleaned as required. Only minus price of oil.

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car washed

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Why no oil change on annual service last week? Mileage now 27600, last oil change 17500. I shall raise this point with N Oxford on Tuesday.

Service

Very friendly,competent staff at garage. Can't wait until the next service!!A real big difference than what it was about 2-3 years ago!

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No reasons to suggest otherwise

Service

Even with a mix up in the service arrangements (was expecting to wait for car to be serviced, prob an issue with the leasing company) the experience was fine. Environment to work was good.

Service

See above. Fantastic attitude to travellers in difficulty

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Very quick to obtain necessary part and fit it

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Always first class service on reception and service

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There is always an issue with timing if the car is not being left for the full day. It is very frustrating to have to "hang around" the garage waiting and waiting.

Service

Because it’s relaxed no red tape service

Service

In this particular service, I was told the part was in stock. Said part was faulty and another ordered. 8 hours after arriving I took the car home, only to find that the new washer motor was not functioning as expected. Car booked back in for 1st Dec

Service

Had two horns changed as both had gone. BWV Owere able to take me in with only a few days notice, even though they were fully booked. And even managed to change the horns and wash the car before noon, which was very important to me that day, as I nee

Service

Kept me informed all through the repair

Service

For years BMW used to valet the car after a service that is not cheap. On the last two occasions there was no valet service. Really really poor. Like a second rate Skoda service.

Service

The situation and the options were clearly explained explained to me and the problem was solved as quickly as possible and at very short notice.

Service

Very helpful team

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they are very good

Service

Disappointed that you have stopped cleaning cars.

Service

Attentive and went the extra mile when I needed some specific addressing

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The car was supposedly ready on evening of 1st Nov - when I went to pickup on 2nd Nov, I had to wait at the garage for nearly three hours for the car to be washed. Very very disappointing.

Service

The service was excellent, the cost was expensive.

Service

Lucy looked after me throughout my visit and kept me updated whilst the work was carried out on my vehicle. I was back on the road with the new exhaust system faster than expected. Great service.

Service

The service adviser was excellent . The reason for the car's failure is still not clear to me , however . Also , bearing in mind the product failure I am surprised nobody has talked to me about any recompense for my time and costs .

Service

Arrived earlier then I had anticipated but was dealt with promptly & efficiently. Only disappointment on getting the car back was that it had lost all our personalised memory settings for the two main drivers. Frustrating !

Service

Job done in a timely fashion.

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Very good service

Service

The score would have been better had I not had a problem when the egr filter was due to be fitted. The car was with North Oxford Garage all day and when I went to collect it, my car had not even been put on the ramp.

Service

Although you were unable to repair the fault with my car you have been able to advise me on how to proceed

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As before

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All done very professionally though took longer than expected: time estimates a bit optimistic.

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Loved the video overview during service and the car genuinely felt much nicer to drive after the service. This was one of the best service experiences I've had from you.

Service

Excellent

Service

Good coffee, papers etc. Comfy chairs.

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Because all aspects of my experience was outstanding from the welcome as I entered the dealership, the work carried out, the cost, the ambience and the farewell at the end. It makes a visit a pleasure, not a dread.

Service

Staff were very friendly and facilites were good while waiting.

Service

Initially I was very satisfied with the service. It seemed as though the problem I had identified had been remedied. The car was returned in pristine condition. But only a week later, the original problem of the tyre sensor has recurred.

Service

Had to return car 'at my own time and expense' as technicians had forgotten to update the service interval counters on the vehicle.

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Would like to be updated more often on wait time

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Disappointed to have to wait 7- 8 weeks for a service appointment. I was asked if I'd like my car washed when booking in, this hadn't been done when I collected the car 4 hours later.

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Usual high standards of service

Service

For its routine service the car was collected, serviced and returned as promised. No complaints. I would have liked to see an itemised check list of what was inspected and the results - e.g tyre tread and pressure, brake pad and disc conditition etc

Service

Great customer service. The video was a really positive addition with helpful advice. Interactive and builds your confidence around the service. Steve also kept me fully informed and took me through the whole process very clearly.

Service

New tyre fitted but pressures not balanced. Computer still indicating service due.

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Happy.

Service

Always polite and helpful. A good service is always provided. I had a new exhaust fitted but in the rush to complete the job it wasn't tightened properly so rattled quite a bit. It was rectified quickly when I returned after the weekend though.

Service

The carried out what was agreed in a timely fashion and resolving a minor hiccup in the appointment planning.

Service

Staff are brilliant - price was a bit high...

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Friendly attentive service with good facilities at garage

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Service representative very good (as always). An additional hour + to wait for the car to be washed seemed too long.

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Dropped the car off at 07.15 to collect 16.00. I recieved a phone call from them at 1530 saying it won't be ready until 17.15-17.30. Then still had to wait as they hadn't completed the faults I went in for.

Service

Good system ensures good service, but charges are creeping up again! Need to watch that!

Service

Perfectly satisfied (perhaps a way to drive away during the service would be one improvement)

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The Service Advisor went out of his way to help me

Service

Damage identified, not addressed until left garage, then too late

Service

Excellent job on the day, there was a considerable wait for the workshop appointment.

Service

Was asked if wanted car washed, but this was not done

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Kept up to date from start to finish as to what was happening when my car was being serviced.

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Really good customer service

Service

In order to have a courtesy car I had to book about two months before I expected to have my car serviced. Invariably - in my experience - a call to the service department is put on hold. Return calls may be promised but don't always happen.

Service

Costly partly my error

Service

Coffee areas a bit basic

Service

no problems

Service

Service and punctuality was great, unfortunately unable to wait longer to allow car to be washed and vacuumed which would have been perfect.

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as above all so on the paper work i recieved when service was booked it said soft ware upgrade available but they new nothing about it.

Service

I had booked my car in for 3 separate items;fitment of winter tyres / steel wheel rimswheel alignment to investigate cause of excessive wear on outer 1/3 of both front tyresfitment of front & rear car cameras

Service

I chose to have tyres from a tyre specialist due to the difference in price

Service

Car collected and delivered at times agreed and service carried out as required. Follow up for additional fault rectification still outstanding.

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Easy and efficient service.

Service

Everything was OK except that I was there for a very long time.

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Detailed above plus, on the morning I was allocated a specific member of staff but when I arrived told I was 4th or could have been 5th in the que, yet there were other employees not dealing with any customers.

Service

Very helpful advice given by servicing team.

Service

As per previous comments. Believe the customer and order replacements to resolve the issue first time. Batteries do not go flat within twelve months and replacement batteries within 3 days for nithiing

Service

I’ve been happy with the service I’ve received. My only complaint is that the service desk is a bit slow.

Service

Would have been completely satisfied had I been initially told that my car would be required for two days instead of one.I only gave this a 4 however when I tried to submit it asked me "do I want to change from 4 to 5" I said "no"and it would not go

Service

The service was handled with minimum fuss and complete on schedule.The sales team managed our appointment to consider new vehicle choices, configuration, and financial arrangements very well.

Service

The service experience was very good.The lady which booked me in was very helpful and is a clear asset to your team.I cant say the same about the used car sales person I spoke to.The attitude and arrogance of them has put me off buying from OxfordBMW

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Helpful staff, good communications.

Service

Extremely professional services delivered to a very high standard.

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The team greeted me a valued customer. Polite and respectful. Not left waiting around

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Have always rated North Oxford. The experience, from speaking to reception, (the ‘directors’ as that’s how they ask how they can help!) to the polite and confident way your enquiry/service/purchase is dealt with never fails to impress

Service

The receptionists were helpful in finding staff to deal with my service

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Dealt with effectively

Service

all as planned

Service

Was not updated as to the progress of the mot/service unless I went out of my way to find out. I was also amazed that the car had not been cleaned as it usually is on all other occasions. Toilet was out of order and the waiting area was left untidy.

Service

All completed as expected

Service

Staff kept me updated throughout the day on my expensive major service. Wheels came back out of balance (having paid £30 for the work) which was obvious on the first stretch of dual carriage way. This was rectified by a local garage

Service

I stayed at the Garage during the service and was very impressed with the curtsey beverages & snacks provided . Service staff & mechanic giving me updates on progression of my service and estimated time for competition .Very Professional.

Service

Plenty of time spent answering my questions.

Service

The only negative from all my visits has been due to a warranty repair that took rather longer than originally estimated. This was due to a foreseeable problem that could have been identified before my arrival, rather than during my waiting time.

Service

the customer, it seems, is not always right. Not the high level of service we have come to expect from BMW.

Service

Video was a bit pointless and sound quality made it almost impossible to hear. I would rather a written report (even a summary) instead/as well as the video as can't really watch a video at work. Service itself was fine.

Service

The service advisor was rude and impolite, we kinda had a sort of argument right on his desk which was really not necessary if he knew what customer service meant. I mentioned that to service manager and he has been very helpful and professional.

Service

Value for money. £290 for an oil change on a 1 series? My Porsche GT2 serviced at Porsche Reading cost significantly less and holds twice the oil. I’ve done my own oil change on the 1 series and it’s a 15 minutes job and £100 in parts.

Service

North Oxford Garage has given me complete customer satisfaction for 25 years.

Service

MOT completed on time.

Service

I had to wait almost 8 weeks from initial contact to finally getting my car serviced. This included 3 visits to the garage, one including taking a day of work needlessly.Shambolic doesn't even start to describe the experience.

Service

Everything was done as requested & on time

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An excellent experience

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Same answer as above.

Service

Nice people but one day to get warranty work approved second day to fix windscreen, would have been nice to have been offered a courtesy car. Also dealt with three different service advisors- kept having to repeat the story. Overall. Good experience

Service

good customer service, despite being unable to rectify the fault

Service

Service on day was good. Just had to wait a month to get car serviced from when I first called

Service

See answer to Q3.

Service

Worked like clockwork. Picked up car and returned it all clean

Service

All v professional

Service

I am not confident that my frustrations were understood or would influenced the manner in which policy is implemented. I think the cost of service is expensive. Hence I feel justified in expecting a slick, problem free experience. That didn't happen

Service

As above

Service

Car going into limp mode but could not book it in for repair for two weeks.

Service

Excellent customer service and the 'upgraded' courtesy car is a real treat. The experience is a pleasure. I like the phraseology of questions like "would you mind if we cleaned your car for you?"

Service

Was charged incorrectly and given differing waiting times depending on who I spoke to

Service

As above. I had a query and this was answered quickly efficiently

Service

Although a long waiting time was kept updated on progress

Service

Exceptionally helpful and attentive service personnel. Very polite, courteous and informative.

Service

The booking was easy although there was a long wait of nearly 6 weeks as you were busy. Staff were very friendly and knowledgeable (especially Mark of the service team). I also thought that the price for new discs and pads was on the high side.

Service

See my first reply.

Service

Lucy phone me in adavnce and asked if I needed anything checking, met me when I arrived at the garage, checked all that was to be done, kept me informed of progress - whilst I worked on in the space provided for me. A great experience.

Service

No reflection on staff who were very helpful. I'm slightly disappointed that the first service was not included when I purchased the vehicle. If this was to be purchased separately, this was not made clear to me.

Service

As stated above. I have now bought and had my car and that of my wife serviced by this dealership for the last 15 years

Service

See my earlier comments. Had I been told that they would send a technician out and he/she would repair if possible or arrange to up lift my car and arrange a courtesy car, then I would have not rated it so low.

Service

Dedicated service advisor was ill on the day I went to collect car. Turns out the car hadn't been finished as promised and was still on the ramps. Alternative advisor very unapologetic - I had to suggest that they deliver the car to me when finished

Service

The service is always great. However, when booking, I found that the waiting list was almost two months. This meant my car passed the 60,000 miles limit for my pre-paid service package.

Service

Car was not available for collection until 4pm, despite requesting 3pm collection.

Service

Same reason as number one question

Service

As above - on time just as I requested (had to get to meeting in Bristol).

Service

Excellent service from Peter.

Service

Easy to book, they provided me with a car, and they solved a small problem on the car which was not part of why it went in (for a safety recall).

Service

The delay from booking to being able to service was unacceptably long. In addition I had to reschedule which meant it was more than 10 weeks from first requesting the service until it took place.

Service

For the above reasons

Service

They checked with me the day before, they collected it from my home, serviced it and returned it, fully cleaned, all whilst I went off to work by train. Easy!

Service

As above, second visit to diagnose same problem.

Service

I was able to get an appointment at a convenient time and the staff were very helpful with the estimates (which were ver accurate too)

Service

Excellent staff and went above and beyond to get things resolved

Service

I was waiting 2 hours before I was able to take my car after arriving to collect it following the service. The Run Flat indicator came on shortly after leaving the garage and the wheel kit was left open in the boot rather than tied back up & stored.

Service

I COULDN'T COMPLETE QUESTION.1. WHICH RESULTED IN THE ENGINEERS CLAIMING THEIR WAS NOTHING WRONG WITH THE TAILGATE AND THE ONLY OPTION WAS TO IMMOBOLISE THE KEY FUNCTION,WHICH THEY DID.THE CAR HAS BEEN FINE SINCE. BUT THERE WAS THE THREAT OF A CHA

Service

The engine problem was diagnosed and repaired efficiently, but I was disappointed that the hesitation that I mentioned at a routine service a few weeks earlier did not result in further investigation at that time.

Service

Great outcome...car looks amazing!

Service

Work done efficiently and on time, car delivered in good state

Service

North Oxford Garage were very helpful and took a lot of care to help us.

Service

Good communication with NOG. Original water leak solved but a second leak through screen discovered. Still in process of being repaired by National Windscreens under warranty.

Service

No complaints whatever.

Service

Good service, nice replacement car, pity I only had to go 10 miles!!

Service

All the staff are friendly and some I've known for many years.

Service

They are very good

Service

Even if there has been an issue the management team has resolved this and turned the experience around positively.

Service

Initially no other options to repair a NOx sensor other than a £2000+ replacement exhaust. Later a further option was presented and avoided the additional cost. Could have done with the options from the outset.

Service

It is no doubt a zero star service for the sales person in handling and following up with my order. The delivery process was handled by another sales representative, I would give Simon a 4.5 star.

Sales

Professional, knowledgeable salesman made the difference on choosing my car. Thank you.

Sales

Everything was done in a really professional manner.

Sales

Adrian was very helpful - even after having to come back to have the scratch of the new car removed.

Sales

As above.

Sales

I cannot think of any way in which the experience could have been improved.

Sales

Kevin kept me up to date regularly on the progress of my order, I didn't feel rushed one but when it was time to collect the car.

Sales

As we lived in Ayrshire & the dealer was in Oxford we did all communication by telephone or email which was so easy, then we drove down on the day about a 700 mile round trip to pick the car up. Simon made the whole experience very worth while

Sales

Pleasant staff, from reception all the way to the manager. Very welcoming and friendly, presenting a relaxed but professional environment.

Sales

A very efficient and professional service from this BMW dealership

Sales

Our salesman Adrian Earp was always very helpful, friendly and professional

Sales

Car was delivered on time , and was presented in absolutely sparkling condition .

Sales

Gareth Crosby in particular has been fantastic during the purchase and delivery, but also post sale. He is professional, knowledgeable and a pleasure to deal with.

Sales

The sales guys we dealt with and always have dealt with are truly excellent. First class service throughout.

Sales

In addition to the above, I was impressed with the follow-up calls I received to make sure that I was completely comfortable with my purchase. Every call I made received an immediate call-back.

Sales

Excellent service

Sales

Overall good.Would like to have known sooner that a particular modification was not possible.

Sales

I have purchased cars from BMW North Oxford for approximately 10 years and the experience has always been profesional

Sales

Courteous and welcoming on arrival. No feeling of pressure selling.Ready to answer any question and willing to demonstrate and explain facilities and benefits. Helpful and relaxed sales team and back office support team members.

Sales

Bit disappointed I couldn't download my CD's from the old car to the new car via a USB memory stick. Seems the software between the two cars was not compatible.

Sales

The salesman had a comfortable and approachable manner. The overall reception was polite and tidy.

Sales

Professional, informed advice. Regular updates regarding new car and all queries answered.

Sales

They were very good, keeping me informed throughout the whole process.

Sales

Salesman was spot on and explained everything in great detail.

Sales

Have always found staff to listen to requirements and this is the third car from BMW Oxford. Tom was very helpful on all aspects of the sale.

Sales

The staff covered everything I wanted to know.

Sales

Gareth took the time and talked me through in detail and was very helpful

Sales

There was a delay in the production of my new car due to the unexpected demand for petrol engined vehicles. The sales team did their very best to mitigate this problem

Sales

Ready and waiting as arranged.

Sales

The sales staff were extremely helpful.

Sales

Very professional sale representative, helpful, giving a lot of advice. Quick service.

Sales

Very friendly, attentive and above all knowledgeable sales team. Attention to making the customer welcome and feeling special excellent. Every process throughout the transaction was fully explained.

Sales

I felt that once I had signed up for the new car, there seemed a step back from BMW staff and I had to do the chasing to find out information on collection of new car.

Sales

I was kept regularly updated about the status of my vehicle. Car was received when I expected and at a time that suited me. Fantastic hand over going through all the car's features.

Sales

I had a great experience when at the showroom and all my questions were answered very well.

Sales

Kept informed the buying process with follow ups about collection.

Sales

I felt the after sales experience lacked a positive approach in keeping the customer "up to speed" with the delivery progress. Once the car arrived everything moved very quickly, I felt let down by the logistics and delivery schedule.

Sales

Simon was very attentive, patient and knowledgeable

Sales

Everything was explained and just happy with the car

Sales

Same as above - first class service at North Oxford