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As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.Complaints Procedure
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Consistently reliable sevicd
Consistently high levels of service and a feeling that the staff genuinely wants to take care of the customers.
Sorted out my ad blue top up
Usual good service with nice welcome
Greeted on arrival service and MOT done on time. Altogether a well service team.
The service from the North Oxford was very good. I could not give full satisfaction as the price of the service was initially quoted significantly lower than actual cost.
This time they had time to clean inside and out. Both collected and returned to my house.
They keep you informed about what is happening with the car and how much time it will take . It is a friendly environment to spend some time .
Work carried out ok
Well managed service. Like the video.
Service seems less welcoming aand personal than previously
Still awaiting a call back after leaving 3 messages for a price on new tyres having been told the front tyres will need replacing.
Good service but took a third visit to find fault and repair satisfactory.
The staff are polite and friendly. The environment is comfortable while waiting. During the wait I was able to talk to a salesman about the BMW range that I might be interested in without a 'hard sell' technique
What I came in for was done competently and I was as usual treated well while I waited for the task to be completed.
I had an appointment for 2pm, the car wasn't moved for another hour after that wasting my time.
The personal attention was good, but the problem was not fixed.
Due to the tyres not being in stock.
Same as above.
in general, satisfied
I went in as my near side mirror doesn't tilt down when the reverse mode is active. The garage replaced my mirror, but didn't solve the problem as it still doesn't tilt. Clearly he would have realized it wasn't working when he parked my car up.
Efficiently completed and good value for money for a dealership. I must say this was not the case a two years ago when I found it expensive and the staff unknoweldgeable, so went elsewhere a year after that. Glad that it has improved now.
Excellent customer service, they bent over backwards to make things easy and convenient for me. The feedback on my vehicle was comprehensive and relevant, and I thought that the technician's video as a great idea.
Most things were good, but I was disappointed at the prices charged for a new tyre
The work of Adam Barrett was first class.The work was difficult and therefore lengthy but Adam kept me apprised of progress at all times.
The mot was carried out fine and I felt looked after but I left with a sour taste after feeling like they tried to con me
Time prompt quick
Was told that the engine management light was on,I was told that a cable may have been chewed and it would cost approx £700 to investigate 12 months ago. Car runs fine. Recent visit, the engineer said it was off.upon starting sure enough it was on!
Friendly approach of the service desk
Professional service, comfortable waiting area, nice coffee !
Nice welcome from initial receptionist who immediately offered to get our grandchildren a hot chocolate and a biscuit. Friendly and very efficient service from car service receptionist, Lucy, who kept us informed throughout. Also Sam in showroom.
Easy to book in, good service.
kept me informed but did take a few days
All the staff were extremely pleasant and helpful which made my visit a pleasure.
As above, plus you have to book a long way in advance to get a replacement car whilst yours is in.
Still unsure why I was asked to pay £20 for the use of car whilst my car was with you for the day. I understand if it was for a service, but it was in for problems under warranty. Wasn't asked to pay when was in with you previously.
See above. Seamless and very helpful
No issues during the visit whilst the car was being serviced and it received a complimentary wash before being returned too.
Excellent service and customer service.
did what was expected.
As alluded to above my service interval was changed without my agreement
A lot of things which have meant to have been done to my car havent and Ive spoken to them about it but they are always right and always have a very fabricated answer
Everything was dealt with in a friendly and helpful manner
Because you know that you have a lot of professional people around you giving you peace of mind
Efficient, friendly, on time
I had cause to e-mail the Service Manager following damage found to one of my wheels after a tyre change. He responded quickly and resolved the issue without any quibbling. Excellent.
I always feel confident that my car is being maintained to a high standard!
The work was completed in the time period advised, at the cost agreed, & my vehicle was returned in a clean state.
The service I received was excellent as I was initially told what was going to happen when I left my car and kept informed during the day. The problem I had was also resolved so I'm very pleased.
Very easy and pleasant to interact with. They responded in a timely manner and were very reasonable with an unexpected issue for car age and mileage
service occurred in a timely manner. polite staff
Speed of service good but an extremely bad excuse for a wash, I know its done as a courtesy wash but its first impressions here. Several unwashed patches, smears all over like been washed with dirty water.
Not fully satisfied as my car was parked with the bumper scraped over the curb, my car is a 2009 3 series touring and I wonder if a new car would've been carelessly parked that way
car collected and returned serviced and cleaned a level of service that has been maintained over the 25 years I have been a customer
Arranging the service was very easy, my wife and I were well looked after at the North Oxford Garage by couteous and helpful staff and the work was done on time and on budget.
Friendly staff, car cleaned and didn't have to wait long to collect the car, once I arrived at the garage.
Spelt my name wrong MESNEY. Would have been 5.0 with a correct spelling
friendly staff who go out of there way to help you
The MOT and service were completed most efficiently and within the time allowed
The battery is 6 years old and I have had problems with it and requested a change, this was not carried since I was assured that after extensive tests it was declared operational. The situation has not changed with regular yellow battery warnings.
Never had a problem with the dealer which is rare in todays car market. They always listen to my requests to not wash the car and treat the car carefully as they know how fussy I am with it. Any problems that have arisen have been sorted out quickly.
good comms. service / sales rep. vey good
The service was straightforward, and the necessary requirements were met within a reasonable time. I was fully informed of progress and of other matters relating to the condition of my car.
Excellent service all round.A Star.
They accepted the car for a service at very short notice, and did a very good job of assessing the problem.
Accomplished the work required in the time required.
Absolutely no problems.
As above. Great customer service. 10/10. Poor workshop experience.
I had excellent customer service; my handbrake was fixed overnight despite not having called for an appointment. Plus I was given a lift home. Thank you!
North Oxford BMW is an excellent facility with good quality refreshments, comfortable seating areas and much to interest any visitor, including the superb range of cars and motorcycles on display.
Good helpful service
The problem of garage is time. I need to lost all day.
Smooth from start to finish
Professional, attentive. Gave me lots of clear updates.
For the first time ever it was necessary for me to make a second visit to the garage as the computer had not been reset properly, causing warning lights to flash indicating that the tyre pressures were low, at first on one wheel, then on all four.
Experience this time far exceeded previous visits. Often felt before because I was a woman I knew nothing. Whilst
After BMW recovered my car (drivetrain error), I was kept informed and my car was fixed and returned within 48hrs
Booked in for M.O.T , kept informed of progress , car washed when finished.
Needs a third visit to resolve
Felt like the job had actually been done. Very suspicious about garages ripping people off, but felt confident BMW hadn't!
As above - extremely satisfied other than with cost!
Particular thanks to Adam on service reception. My recent MOT and service identified a perished n/s/r air suspension unit which promptly failed the next day. Despite being booked in for repair the following week Adam arranged for repairs the next day
things were explained clearly at each stage.
Having to pay over £300 for a new battery when I think it should be covered by the warranty.This in no way reflects on the service representative, who was professional, helpful and polite.
I particularly liked the film if the health check being carried out.
Prompt, good communication
See above.Not only North Oxford though as other BMW service centres I have used have resulted in similar experiences. Servicing lets the brand down.
Kept you informed every step of the way.
Staff kept me in the loop with what was going on. Pricing was transparent, so I knew what to expect. Refreshment facilities are good. However, the customer waiting/seating area feels a bit cramped. Just needs spacing out a bit.
I was completely satisfied. Simple as that.
Oxford saved a bad situation even after there error.
As I arrived 10 minutes early I was seen by a different advisor - no problem. But was 40 minutes before work started on car. Also service indicator wasn't reset as promised. Pleasant waiting area. Helpful handover at conclusion of visit.
I've been taking the car to the Wolvercote garage for many years now - everyone is always very friendly and efficient. The detail to attention is wonderful, right down to the brilliant clean at the end of each service - a godsend!
Care was taken to ensure my issue was resolved quickly.
Nice garage, I can sit and read //work whilst enjoying coffee and cake!
Fast efficient work, impressive video diagnosis emailed to me, thorough talk through invoice and work done
Very polite friendly and professional
Good interview at beginning of MOT, felt I wasnt being pressured
All done early to meet my request to have it ready by 3pm.
I just had my car serviced as soon as i left 5 days later then the tires were not the right pressure iv never had this problem i believe it is linked to the service
Easy to organise the service, friendly, prompt and efficient
Car was collected and returned to me. Service done car was valeted inside and out.
All I needed was an MOT (the first one) and you performed this as I would expect. You also lent me a courtesy car which was very kine
Comfortable waiting area as service carried out with pleasant surroundings. Video of service was quite an innovation
Only reason not perfect is due to having to wait a little on pick up, but even that was jolly comfortable.
Slightly too expensive but excellent service
Very polite and helpful staff
Service completed to my satisfaction and in time stated. Car always comes back in good and clean condition and I particularly like the video check which gives me confidence that the car has been checked properly.
All dealt with very efficiently.
Unable to explain why pipe had just snapped in half. Refused to support a claim under warranty.
No hassle at all to me.
We had a tyre problem. The car was received into the department efficiently. Checked over to assess the fault and we were contacted within a couple of hours for advise on why the fault had occured. We were only charged for the initial check and test.
Staff always helpful and service is a high standard
Picked up on all points
I received a warm welcome at North Oxford, the workshop was expecting my car and the work was completed in good time. I chose to wait at the dealership and took full advantage of the first floor business lounge and WiFi, which was very comfortable.
Processed my service on time and without any issues.
The whole experience from start to finish was very professional, everything was explained clearly from start to finish
Take dirty car in for service collect a clean car!
The purchasing procedure and the handover of the new vehicle seemed long drawn out, ie 2.5 hours compared with previous experiences with BMW. However, the staff were very polite, pleasant and seemingly efficient.
great experience but number plate fell off
No issues with the purchase, kept well informed, liked the status updates from BMW about the car build. Gives it a personal touch.
Knowledgeable, attentive and objective advice provided by my sales executive.
Completely professional and friendly - the sales exec came in on a weekend of to hand over the car
good service there was never any pressured to buy.
i got what I wanted, how I wanted it
Adrian was excellent to deal with, a shame he has left.
Slight dip in communication with switch of salesman. But close to and at collection, excellent
I was treated like an intelligent adult, everything was explained well, Paul and Lucy were very efficient but always friendly and patient. I was kept informed re the arrival date, the car was well prepared. Lucy seemed almost as excited as me!
Again, knowledge of the sales and hospitality of all retail staff exceptional.
Because I was happy with the whole experience.
All excellent, with the exception of the process of handover from one Sales Exec to another.
The whole process was professional and yet friendly.
Perfect service from sales representative, very attentive and helpful. Very clear conditions on web page. Good communications
Always kept up to date with everything, everyone I spoke to was very helpful.
The initial visit to BMW we had to wait an hour to see a sales adviser, but they did apologise and gave us coffee. however our experience since then was good
Due to the New Year and a family bereavement (in our sales reps family) we did have to chase for confirmation of the delivery date for our new car, but can't hold that against them! Hence, not quite a 5.
The purchasing process was very efficient.Automatic updates on the status were a bit confusing (for example 2 in 1 day, 1 saying that the car was in the paintshop and the other saying it had left the factory).Handover of the car was excellent.
From moment walked in great service from Simon Clinch walked in to have a look around walked out with brand new M140
It was all such a lovely and exciting experience . Both sales consultants explained each procedure carefully and fully and I was well looked after.
From the confirmation of purchase to delivery it was very smooth and efficient
Because Andy Milligan with whom we dealt was very professional, courteous and informative... 10 out of 10
The salesman in question had to be chased for answers, and did not know the details of some of the options. The sales manager recovered the situation somewhat, but I was left with a feeling of 'got the sale, move on'
Very efficient with no complications. Friendly and knowledgeable sales person. Short time period (8weeks) between first visit to showroom and collecting new car
Simon did a terrific job. I'm not sure I got the best deal - I was disappointed with the trade-in value of my Z4.
Literally no issues - whole deal done within a week.