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About North Oxford

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Latest News & Events

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We've raised over £1000 for Sobell House

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0% APR on the BMW 4 Series

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Tyre Safety

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Oxford Half Marathon

We're sponsoring the Virgin Sport Oxford Half Marathon

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We're running the Oxford Half Marathon

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Impress with the new BMW Shadow Edition

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THE NEW LOWER EMISSIONS ALLOWANCE.

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The BMW Lower Emissions Allowance.

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Careers at North Oxford BMW

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Prices lowered on brake servicing

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Oxford Green Week

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BMW Technician

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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BMW i3 Service Inclusive

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Where Next?

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Elvis's BMW 507

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Complaints procedure

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BMW Electric Week

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Explore the dealership

Complaints Procedure

As custodians of the BMW brand in Oxfordshire for over 40 years, we understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If, however, you need to raise a complaint with us, please follow our complaints procedure and we will endeavour to resolve any issues as soon as possible.

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Same answer as above.

Service

See answer to Q3.

Service

Service on day was good. Just had to wait a month to get car serviced from when I first called

Service

good customer service, despite being unable to rectify the fault

Service

Nice people but one day to get warranty work approved second day to fix windscreen, would have been nice to have been offered a courtesy car. Also dealt with three different service advisors- kept having to repeat the story. Overall. Good experience

Service

Worked like clockwork. Picked up car and returned it all clean

Service

All v professional

Service

Excellent customer service and the 'upgraded' courtesy car is a real treat. The experience is a pleasure. I like the phraseology of questions like "would you mind if we cleaned your car for you?"

Service

I am not confident that my frustrations were understood or would influenced the manner in which policy is implemented. I think the cost of service is expensive. Hence I feel justified in expecting a slick, problem free experience. That didn't happen

Service

As above

Service

Car going into limp mode but could not book it in for repair for two weeks.

Service

Was charged incorrectly and given differing waiting times depending on who I spoke to

Service

As above. I had a query and this was answered quickly efficiently

Service

Exceptionally helpful and attentive service personnel. Very polite, courteous and informative.

Service

Although a long waiting time was kept updated on progress

Service

See my first reply.

Service

Lucy phone me in adavnce and asked if I needed anything checking, met me when I arrived at the garage, checked all that was to be done, kept me informed of progress - whilst I worked on in the space provided for me. A great experience.

Service

The booking was easy although there was a long wait of nearly 6 weeks as you were busy. Staff were very friendly and knowledgeable (especially Mark of the service team). I also thought that the price for new discs and pads was on the high side.

Service

No reflection on staff who were very helpful. I'm slightly disappointed that the first service was not included when I purchased the vehicle. If this was to be purchased separately, this was not made clear to me.

Service

As stated above. I have now bought and had my car and that of my wife serviced by this dealership for the last 15 years

Service

See my earlier comments. Had I been told that they would send a technician out and he/she would repair if possible or arrange to up lift my car and arrange a courtesy car, then I would have not rated it so low.

Service

Dedicated service advisor was ill on the day I went to collect car. Turns out the car hadn't been finished as promised and was still on the ramps. Alternative advisor very unapologetic - I had to suggest that they deliver the car to me when finished

Service

Car was not available for collection until 4pm, despite requesting 3pm collection.

Service

The service is always great. However, when booking, I found that the waiting list was almost two months. This meant my car passed the 60,000 miles limit for my pre-paid service package.

Service

Same reason as number one question

Service

As above - on time just as I requested (had to get to meeting in Bristol).

Service

Easy to book, they provided me with a car, and they solved a small problem on the car which was not part of why it went in (for a safety recall).

Service

Excellent service from Peter.

Service

I was waiting 2 hours before I was able to take my car after arriving to collect it following the service. The Run Flat indicator came on shortly after leaving the garage and the wheel kit was left open in the boot rather than tied back up & stored.

Service

They checked with me the day before, they collected it from my home, serviced it and returned it, fully cleaned, all whilst I went off to work by train. Easy!

Service

As above, second visit to diagnose same problem.

Service

I was able to get an appointment at a convenient time and the staff were very helpful with the estimates (which were ver accurate too)

Service

The delay from booking to being able to service was unacceptably long. In addition I had to reschedule which meant it was more than 10 weeks from first requesting the service until it took place.

Service

I COULDN'T COMPLETE QUESTION.1. WHICH RESULTED IN THE ENGINEERS CLAIMING THEIR WAS NOTHING WRONG WITH THE TAILGATE AND THE ONLY OPTION WAS TO IMMOBOLISE THE KEY FUNCTION,WHICH THEY DID.THE CAR HAS BEEN FINE SINCE. BUT THERE WAS THE THREAT OF A CHA

Service

Excellent staff and went above and beyond to get things resolved

Service

For the above reasons

Service

The engine problem was diagnosed and repaired efficiently, but I was disappointed that the hesitation that I mentioned at a routine service a few weeks earlier did not result in further investigation at that time.

Service

Great outcome...car looks amazing!

Service

Work done efficiently and on time, car delivered in good state

Service

North Oxford Garage were very helpful and took a lot of care to help us.

Service

Good communication with NOG. Original water leak solved but a second leak through screen discovered. Still in process of being repaired by National Windscreens under warranty.

Service

All the staff are friendly and some I've known for many years.

Service

Good service, nice replacement car, pity I only had to go 10 miles!!

Service

No complaints whatever.

Service

They are very good

Service

Even if there has been an issue the management team has resolved this and turned the experience around positively.

Service

Initially no other options to repair a NOx sensor other than a £2000+ replacement exhaust. Later a further option was presented and avoided the additional cost. Could have done with the options from the outset.

Service

Staff at North Oxford Garage are all very courteous and friendly, but the whole experience of owning the car has been far from what you expect from a BMW dealer. It appears the 100 odd point inspection, when I bought it, failed to spot the problems.

Service

See above

Service

If I wanted a loan car there was a wait of 4+ weeks.

Service

Good video (although unclear on actions that I should take as a result) and great desk service.

Service

The car was not received until 1.5hrs after I arrived for an appointment and only after I asked the service desk why. I was then offered a drip off and pick up which failed to materialise-one of the service department team came to collect me.

Service

My car was kept in over night and the next day nobody phoned me to say the car was ready after being told someone would ring me in the morning.

Service

Professional and efficient.

Service

No quibble and straightforward service.

Service

1st class service as always.

Service

When my car came back after a recall I found that the Sat Nav was not working so it had to go in again and they had to have my car over night to finish the up-date with my Sat Nav . They had not cleaned my car as promised.

Service

Very satisfied with service and attention to detail. One manager noticed I'd been waiting a long time and followed this up the service team. Very impressed.

Service

Pre arrival was OK. Service on the day was poor, Service reception good but overworked. Workshop poor. 2.5 hours to fail an MOT due a tyre and no wash even though requested. As an M car owner this is likely the last time I use Nort Oxford.

Service

My car was kept in for an additional repair, went to collect the following day and it hadn't actually been worked on

Service

as above

Service

This is our first experience of owning a BMW motor in 60 years of drivingand would recommend BMW vehicles wi9thout hesitation.

Service

Piotr kept me updated and was very helpful in sorting out the issue I had. He called when he said he would and was very polite and helpful in not only explaining the problem but also coming up with a great solution.

Service

AS ABOVE - FRIENDLY SERVICE

Service

the pricing of services has gone up I now get brakes etc done by others as your prices are considerably higher than they used to be. the quality of the workmanship still seems high

Service

I had been invited to have a warranty check by letter, which was good, but ultimately, it was just a vehicle health check ie no diagnostic check, which I thought would have been done as it would have disclosed any issues.

Service

Customer attention second to none. All aspects taken care of and on a Saturday too.

Service

Friendly, helpful staff. The process was explained. My car was ready early and I was informed. I was kept appraised of progress.

Service

The North Oxford Garage staff did a great job.

Service

made the appointment, service & mot all completed in 2.5 hours, for a decent price.

Service

Nice and shiny as everything is this garage simply does not seem as good as it once was.

Service

The work was done quickly as I needed the car early and information on upcoming things to be aware of was comprehensive. The car was clean on return and the work that needed to be done was completed.

Service

Work was carried out efficiently and to a satisfactory standard.

Service

I was met on the way in when dropping the car off, I didn't need to introduce myself, they already new my name, I was ushered over to meet Colin who took me through the plan for the service that day and showed me round the loan car.

Service

Superb attention from Mark in the service department.

Service

did what was required in the time quoted

Service

Everything was dealt with as asked in one visit

Service

Very good maintenance and fair pricing. Also good location for me.Could have scored higher if there was less of a wait for a service assistant when handing in keys.Longer wait phoning in to make an appointment and do not return calls.

Service

at least a one month wait for a service appointment

Service

Longer than expected wait (no courtesy car available, despite booking a few weeks in advance), coffee machine stopped working in upstairs lounge and ended up emptying water tray myself in toilet sink. Car was not returned washed.

Service

Should have been resolved quicker

Service

As above, Excellent service, good contact relations with service manager and on the whole very impressive.

Service

Everything completed on time.

Service

Experience was trouble free and met my expectations

Service

Felt welcome at the dealership, my car was on their expected list for the day. Service Agent friendly and knowledgeable and desk in main showroom (not hidden away). All work completed quickly. Feedback from technicians during work.nice waiting area

Service

On the day service was great, but the technician didn't write down a serial number of the replacement so had to come out to get it. This was only a minor inconvenience but an inconvenience none the less

Service

As expected. And the videos crack me up!

Service

Staff were very good. My son was in hospital seriously ill and they did their very best to help me so that I was not inconvenienced.

Service

The service I got was very good from colin and nothing was to much trouble and was sorted quickly even though I didn't have a car for the weekend.

Service

They did exactly what they said and on time.

Service

The ease of booking the fault was not the best and the booking of the hire car was dissapointing inso far as I paid £9.99 for each day of hire to eliminate the £250 excess.

Service

Any issues raise was conveyed in a timely manner

Service

Prompt and efficient

Service

Had a problem with the BMW maintenance agreement / service agreement , the chap I spoke to totally understood

Service

Very pleased with the recent service work and the effort of your parts department.

Service

Staff attitude is excellent, they try to add a personal touch with a greeter at the door who welcomed me by name and the sales lady who sold me the car remembering me and popping to check everything was okay with the car.

Service

Helpful staff

Service

Service team were helpful, the car took less time than they said it would to service and they washed/cleaned the inside

Service

Because I received excellent service from Oxford BMW.

Service

As above.

Service

Communication good and completed job in time

Service

Recall job was carried out (free as expected) and a badge was fitted free of charge also. My car was washed too!

Service

As before

Service

High quality

Service

Car was ready early which is a first for BMW!!

Service

Completely satisfied, my car was picked up by BMW from my workplace and delivered back at the times stipulated, payment over the phone was easy.

Service

As above, simply first-rate service.

Service

The staff are always very helpful and provide fantastic customer service to help with theirs customers needs

Service

The welcome experience was good the reason and actions required were explained clearly and care fully.The time estimate was helpful as was the notification as to progress made. THE collection and payment was undertaken satisfactorily.

Service

Service was conducted within the time stated and I was able to spend a very pleasant afternoon working in the dealership while my car was worked on.

Service

We were kept waiting when checking the car in - otherwise completely satisfied.

Service

Salesman was spot on and explained everything in great detail.

Sales

Professional, informed advice. Regular updates regarding new car and all queries answered.

Sales

They were very good, keeping me informed throughout the whole process.

Sales

Have always found staff to listen to requirements and this is the third car from BMW Oxford. Tom was very helpful on all aspects of the sale.

Sales

There was a delay in the production of my new car due to the unexpected demand for petrol engined vehicles. The sales team did their very best to mitigate this problem

Sales

Gareth took the time and talked me through in detail and was very helpful

Sales

Ready and waiting as arranged.

Sales

The sales staff were extremely helpful.

Sales

The staff covered everything I wanted to know.

Sales

Very professional sale representative, helpful, giving a lot of advice. Quick service.

Sales

I felt that once I had signed up for the new car, there seemed a step back from BMW staff and I had to do the chasing to find out information on collection of new car.

Sales

Very friendly, attentive and above all knowledgeable sales team. Attention to making the customer welcome and feeling special excellent. Every process throughout the transaction was fully explained.

Sales

I was kept regularly updated about the status of my vehicle. Car was received when I expected and at a time that suited me. Fantastic hand over going through all the car's features.

Sales

I had a great experience when at the showroom and all my questions were answered very well.

Sales

Kept informed the buying process with follow ups about collection.

Sales

I felt the after sales experience lacked a positive approach in keeping the customer "up to speed" with the delivery progress. Once the car arrived everything moved very quickly, I felt let down by the logistics and delivery schedule.

Sales

Simon was very attentive, patient and knowledgeable

Sales

Everything was explained and just happy with the car

Sales

Same as above - first class service at North Oxford

Sales

GARETH

Sales

I was given all the time and advice that I wanted, and felt I was valued as a customer.

Sales

Informed and very supportive salesman. Excellent dealer facitlities

Sales

Good test drive, low key discussion regarding options, availability and prices, delivered as specified on time, effective demonstration of controls

Sales

Kept informed at all times of progress.Not too pushy.Knowledgeable about product.

Sales

I got exactly what I wanted and it was quicker than I expected.

Sales

Adrian Earp the Sales Manager made the whole process stress free.

Sales

Knowledgeable and polite team at north Oxford BMW. I am so happy with the service received form Gareth Crosby and the sales team. I wish we have long running business in the years to come.

Sales

I would have given 5 stars but I was very disappointed that my new M-car came with low performance tires and although I complained, I haven't had a satisfactory response. I cannot fault the sales process up to collecting my new car.

Sales

Listened to my requirements and worked to meet them offering different potential options to provide best outcome. Good response to emails and calls and supported through purchase process. Felt like a human and not a transaction.

Sales

It was all good, well organised, went according to plan.

Sales

Not completely satisfied as Sat Nav not working on car & still isn't one week on. Everything else was fine.

Sales

On time, ready and thorough briefing on the car.

Sales

Everything went to plan and car arrived early -always a bonus!Talked through every step with the salesman(Gareth Crosby) who was thoroughly professional and the advice given was excellent on the whole spectrum of BMW products.

Sales

I had a helpful test drive a good experience when collecting the vehicle.

Sales

The deal involved a part exchange of two vehicles for the new car - this was handled with the minimum of fuss and we felt that, at all stages of the transaction that we were 'special' customers.

Sales

Efficient sales team. Good product knowledge. Friendly sales exec in Kevin Lewis.Process was easy to complete.

Sales

Professional and good service.